Ideal Cards & Video

★★☆☆☆

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852 Orland Sq Dr Orland Park, IL

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Good Times Video

354 W Maple St # D New Lenox, IL

2.0 1
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While they do have a pretty good selection of videos to rent here, I think that their prices are too high, and the owner does not respond to customer complaints. We were sent a collections notice about 5 years after returning a movie 2 days late, and on top of the late fee that we thought had been paid, we had to pay a $25 fee. Numerous attempts to contact the owner went ignored, and he was never in the store when I attempted to visit him. Now, I have no problems paying a late fee if we returned a movie late, but we live about 1 block from the store, were never contacted about this late fee by phone or mail prior to receiving a notice from their collection agency (for at $5 late fee), and were totally ignored when we tried to clear it up or even figure out if the fee was already paid. We ended up paying it just to deal with it -- but I would not recommend Ideal Cards and Video, just for the poor customer service that I received from the owner.

2
★★☆☆☆

While they do have a pretty good selection of videos to rent here, I think that their prices are too high, and the owner does not respond to customer complaints. We were sent a collections notice about 5 years after returning a movie 2 days late, and on top of the late fee that we thought had been paid, we had to pay a $25 fee. Numerous attempts to contact the owner went ignored, and he was never in the store when I attempted to visit him. Now, I have no problems paying a late fee if we returned a movie late, but we live about 1 block from the store, were never contacted about this late fee by phone or mail prior to receiving a notice from their collection agency (for at $5 late fee), and were totally ignored when we tried to clear it up or even figure out if the fee was already paid. We ended up paying it just to deal with it -- but I would not recommend Ideal Cards and Video, just for the poor customer service that I received from the owner.

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