Walmart

★★☆☆☆
  • 365 Lake Marian Rd

    Carpentersville, IL 60110

    Map & Directions
  • 847-426-2800

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2.0 3
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Customer service TERRIBLE! I simply called for a question. I called at 9:45. Plenty of time before the store closes. I called and the lady that picked up the phone basically yelled at me to speak up (which im a fairly loud individual, so at this point I'm yelling in my house). I asked if they had a certain service there and in the middle of the conversation she started yelling to what sounded like either a customer or another associate that worked there and completely interupted our whole conversation at which point afterward, she yelled at ME again to speak up. At this point I was fed up. After I asked if they had something she said "I'm putting you on hold". She put me on hold and never came back. I was on hold for so long, that when I tried calling back 2 or 3 minutes before 10, they had already shut thier phone systems off and nobody answered the phone. How terrible! I wish I got that girls name. She should be fired on the spot for terrible customer service. They are going to get a unpleasant phone call from me tomorrow morning!

1
★☆☆☆☆

Customer service TERRIBLE! I simply called for a question. I called at 9:45. Plenty of time before the store closes. I called and the lady that picked up the phone basically yelled at me to speak up (which im a fairly loud individual, so at this point I'm yelling in my house). I asked if they had a certain service there and in the middle of the conversation she started yelling to what sounded like either a customer or another associate that worked there and completely interupted our whole conversation at which point afterward, she yelled at ME again to speak up. At this point I was fed up. After I asked if they had something she said "I'm putting you on hold". She put me on hold and never came back. I was on hold for so long, that when I tried calling back 2 or 3 minutes before 10, they had already shut thier phone systems off and nobody answered the phone. How terrible! I wish I got that girls name. She should be fired on the spot for terrible customer service. They are going to get a unpleasant phone call from me tomorrow morning!

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No idea what Walmart the last poster visited, but it certainly wasn't the one in East Dundee. This store has consistently won awards for cleanlyness and helpfulness the last 2 years. Yes, it is a small wallmart without a large grocery store, but it IS clean, they ARE well stocked and I have never run into any worker there that was not helpful. The manager is not a "kid". I live in Carpentersville and have been going to this Walmart for nearly 15 years.

4
★★★★☆

No idea what Walmart the last poster visited, but it certainly wasn't the one in East Dundee. This store has consistently won awards for cleanlyness and helpfulness the last 2 years. Yes, it is a small wallmart without a large grocery store, but it IS clean, they ARE well stocked and I have never run into any worker there that was not helpful. The manager is not a "kid". I live in Carpentersville and have been going to this Walmart for nearly 15 years.

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We just moved over this way and there is no Super Walmart close by. The closest actual Walmart is the one on Dundee/Rte 25 in East Dundee. It's soooo dirty! The cashier smelled like cigarettes, NOTHING was stocked and the manager was a "kid". He was very rude and treated myself and my husband like we weren't even there. I never complain at stores.. but I couldn't help myself with this experience. But they didn't care any way. Go to Target or travel farther west to go to Walmart on Randall.

1
★☆☆☆☆

We just moved over this way and there is no Super Walmart close by. The closest actual Walmart is the one on Dundee/Rte 25 in East Dundee. It's soooo dirty! The cashier smelled like cigarettes, NOTHING was stocked and the manager was a "kid". He was very rude and treated myself and my husband like we weren't even there. I never complain at stores.. but I couldn't help myself with this experience. But they didn't care any way. Go to Target or travel farther west to go to Walmart on Randall.

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Editorial from

In Short
What started as Sam Walton's vision in 1962 now accounts for more than $200 billion in annual sales. The well-respected discount store emphasizes value, customer care and variety. Thirty-six departments offer everything…

 

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