Catherine Simms Bridal

★★★★☆
  • 580 S Route 59

    Naperville, IL 60540

    Map & Directions
  • 630-369-9929

About Catherine Simms Bridal

Hours
Sun Closed;Mon: 12 p.m.-8:00 p.m.;Tue: 12 p.m.-8:00 p.m.;Wed Closed;Thu: 12 p.m.-8:00 p.m.;Fri: 12 p.m.-5:00 p.m.;Sat: 10:00 a.m.-5:00 p.m.;

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We went there for a purpose other than bridal dress. Normally I wouldn't make such an extravagant purchase, but this was supposed to be a "special dress" for my daughters graduation, PLUS a wedding in the family, which is coming up later. The "service" was nice enough, but the "product" was TERRIBLE! We had "alterations" done on it which cost $100!!! The first time my daughter wore the dress, she took ONE STEP and the seam ripped up the back about 4". She was already at her dance!!! I called immediately, the next day, as we needed the dress for the following week for graduation! I was told they would "call back" when they could find out what date/time the seamstress could REPAIR the rip! I had to call back because no one returned MY call! Then I was told that the seamstress was off all that week except Thursday - And I needed the dress by FRIDAY! When I asked if I could have the repairs done immediately, they told me that she wouldn't be able to do them until "later that day"...after 12. That was just cutting it WAY too close...I ended up taking the dress to our local cleaners and paying MORE money to repair $100 alterations that should have been done correctly the first time for that price. On the day of Graduation, when my daughter went to wear the dress, once again, we noticed that the hook closure is also missing with just hanging threads. So we had to hold the dress closed with a safety pin... I WILL NOT be buying any future purchases from there and DO NOT recommend this store. Reading the other reviews, they are limited on time, help and obviously "quality"...You DON'T get what you pay for - expensive dress that was very poor quality and poor alterations!

2
★★☆☆☆

We went there for a purpose other than bridal dress. Normally I wouldn't make such an extravagant purchase, but this was supposed to be a "special dress" for my daughters graduation, PLUS a wedding in the family, which is coming up later. The "service" was nice enough, but the "product" was TERRIBLE! We had "alterations" done on it which cost $100!!! The first time my daughter wore the dress, she took ONE STEP and the seam ripped up the back about 4". She was already at her dance!!! I called immediately, the next day, as we needed the dress for the following week for graduation! I was told they would "call back" when they could find out what date/time the seamstress could REPAIR the rip! I had to call back because no one returned MY call! Then I was told that the seamstress was off all that week except Thursday - And I needed the dress by FRIDAY! When I asked if I could have the repairs done immediately, they told me that she wouldn't be able to do them until "later that day"...after 12. That was just cutting it WAY too close...I ended up taking the dress to our local cleaners and paying MORE money to repair $100 alterations that should have been done correctly the first time for that price. On the day of Graduation, when my daughter went to wear the dress, once again, we noticed that the hook closure is also missing with just hanging threads. So we had to hold the dress closed with a safety pin... I WILL NOT be buying any future purchases from there and DO NOT recommend this store. Reading the other reviews, they are limited on time, help and obviously "quality"...You DON'T get what you pay for - expensive dress that was very poor quality and poor alterations!

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I found Catherine Simms online, searching for a specific dress. I went there and showed the pictures of what I was looking for, and they had THE DRESS at thier fingertips. I was able to try it on, make changes that they were already familar with, and have it all for the price we wanted. The only issue I had was it was farther than I would have wanted to dirve, but well worth it! I wish I had a reason to wear my dress again!! Dana was a doll- they were all very sweet and helpful.
For those dogging not being noticed- if you make an appointment, you do get assisted. They are not on commission, they help the appointment they have, which they should, so have some patience- it isnt just about YOU. Some bridal places wont even let you look around without an appointment- so chill!

5
★★★★★

I found Catherine Simms online, searching for a specific dress. I went there and showed the pictures of what I was looking for, and they had THE DRESS at thier fingertips. I was able to try it on, make changes that they were already familar with, and have it all for the price we wanted. The only issue I had was it was farther than I would have wanted to dirve, but well worth it! I wish I had a reason to wear my dress again!! Dana was a doll- they were all very sweet and helpful.
For those dogging not being noticed- if you make an appointment, you do get assisted. They are not on commission, they help the appointment they have, which they should, so have some patience- it isnt just about YOU. Some bridal places wont even let you look around without an appointment- so chill!

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I found Catherine Simms online, searching for a specific dress. I went there and showed the pictures of what I was looking for, and they had THE DRESS at thier fingertips. I was able to try it on, make changes that they were already

3
★★★★★

I found Catherine Simms online, searching for a specific dress. I went there and showed the pictures of what I was looking for, and they had THE DRESS at thier fingertips. I was able to try it on, make changes that they were already

.

I was really happy with my experience there. Everyone working there is super nice and helpful. I made appointments both times I went in before buying and was helped promptly and attentively. There was absolutely no pressure to buy, tack on accessories, etc. Though I did end up buying a few more things later on and that all went smoothly as well.

I was planning on buying my dress in a store anyway but I was really surprised that the dress was actually cheaper than the price I was looking at online. (Though the dress I was originally considering was slightly more -- yes only slightly, so mileage may vary). It came in earlier than expected and they were great about making sure I had the alterations in plenty of time.

5
★★★★★

I was really happy with my experience there. Everyone working there is super nice and helpful. I made appointments both times I went in before buying and was helped promptly and attentively. There was absolutely no pressure to buy, tack on accessories, etc. Though I did end up buying a few more things later on and that all went smoothly as well.

I was planning on buying my dress in a store anyway but I was really surprised that the dress was actually cheaper than the price I was looking at online. (Though the dress I was originally considering was slightly more -- yes only slightly, so mileage may vary). It came in earlier than expected and they were great about making sure I had the alterations in plenty of time.

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I cannot say enough good things about Catherine Simms. It is the first place that I went when I was looking for a wedding dress. The staff was extremely helpful and nice. They gave me enough space to look around for myself, but they were always right there to help out with any assistance that I needed. I found a dress that I liked, but I had some reservations about certain aspects of the cut of the dress. A sales associate called the designer to see if the dress could be customized to fit me better (it could!). I felt that I should look around a bit more before committing to a dress, and I found that the service was nowhere near that at Catherine Simms at any of the other bridal shops that I visited. I ordered my bridesmaids dresses and flower girl dress at Catherine Simms as well, and the staff was absolutely wonderful to my entire bridal party. They are extremely knowledgeable about the designers and dress styles and gave us a lot of valuable advice. Additionally, I had my wedding dress altered there. I am extremely small and don't have the average figure; so the dress needed some pretty significant alterations. Their seamstress worked wonders on my dress and it looks absolutely beautiful and fits perfectly. She is also extremely accommodating and one of the nicest people I've ever met. I highly recommend Catherine Simms for any bride to be. You will not find a better bridal shop in the entire Chicagoland area.

5
★★★★★

I cannot say enough good things about Catherine Simms. It is the first place that I went when I was looking for a wedding dress. The staff was extremely helpful and nice. They gave me enough space to look around for myself, but they were always right there to help out with any assistance that I needed. I found a dress that I liked, but I had some reservations about certain aspects of the cut of the dress. A sales associate called the designer to see if the dress could be customized to fit me better (it could!). I felt that I should look around a bit more before committing to a dress, and I found that the service was nowhere near that at Catherine Simms at any of the other bridal shops that I visited. I ordered my bridesmaids dresses and flower girl dress at Catherine Simms as well, and the staff was absolutely wonderful to my entire bridal party. They are extremely knowledgeable about the designers and dress styles and gave us a lot of valuable advice. Additionally, I had my wedding dress altered there. I am extremely small and don't have the average figure; so the dress needed some pretty significant alterations. Their seamstress worked wonders on my dress and it looks absolutely beautiful and fits perfectly. She is also extremely accommodating and one of the nicest people I've ever met. I highly recommend Catherine Simms for any bride to be. You will not find a better bridal shop in the entire Chicagoland area.

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1 out of 2 people found this review helpful.

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I really enjoyed my experience in this store. I made an appointment, and was 20 minutes late---but they were still very accomodating. The staff was friendly, helped me in and out of the gowns, and clipped the ones that didn't fit, so that I could get an idea of what it would look like in my correct size. The staff was friendly and knowledgeable, knowing what would look best on my body type. While I am doing a beach wedding, and nothing they had was really that informal, they did their best to show me what could possibly work---and I found one that I loved!! The only downside is that they are a little expensive---I found the same dress elsewhere for a lot cheaper. But who knows, what comes after ordering might make it worth the extra $$.

4
★★★★☆

I really enjoyed my experience in this store. I made an appointment, and was 20 minutes late---but they were still very accomodating. The staff was friendly, helped me in and out of the gowns, and clipped the ones that didn't fit, so that I could get an idea of what it would look like in my correct size. The staff was friendly and knowledgeable, knowing what would look best on my body type. While I am doing a beach wedding, and nothing they had was really that informal, they did their best to show me what could possibly work---and I found one that I loved!! The only downside is that they are a little expensive---I found the same dress elsewhere for a lot cheaper. But who knows, what comes after ordering might make it worth the extra $$.

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1 out of 2 people found this review helpful.

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I am usually not the type to write reviews either, but after so many negatives I felt I just had to say something. As with most bridal stores, it is really necessary to make an APPOINTMENT to insure you receive quality service. If there are 2 people working, 8 customers in the store and you show up without an appt, of course there are going to be problems.

That said, I found their dresses to be affordable; everything I tried on was under $800 and looked more expensive than that. I ended up buying one of their samples for 50% off, and I don't doubt you can find most any dress these days for less online.

I received excellent service and my assistant was not only very patient with me but very attentive and helpful. I was the only one in the store, but I had made an appointment. I think that makes all the difference.

I was also told when purchasing my dress that they would hold onto it for me, and they informed me that they were moving locations.

4
★★★★☆

I am usually not the type to write reviews either, but after so many negatives I felt I just had to say something. As with most bridal stores, it is really necessary to make an APPOINTMENT to insure you receive quality service. If there are 2 people working, 8 customers in the store and you show up without an appt, of course there are going to be problems.

That said, I found their dresses to be affordable; everything I tried on was under $800 and looked more expensive than that. I ended up buying one of their samples for 50% off, and I don't doubt you can find most any dress these days for less online.

I received excellent service and my assistant was not only very patient with me but very attentive and helpful. I was the only one in the store, but I had made an appointment. I think that makes all the difference.

I was also told when purchasing my dress that they would hold onto it for me, and they informed me that they were moving locations.

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1 out of 2 people found this review helpful.

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I usually do not write reviews, but I just had to for this place.

My mom and I went in this bridal store a couple of days ago to look for my bridal gown. We waited forever before someone noticed us. We didn??t say anything and the lady brought us the gown. There were about 8 other people in there at the time and only two staff members. After I tried on the gown (which was of poor quality anyways) we just left. Nobody even bothered asking how it fit or if we would like to try anything else on.

Needless to say, I will NEVER go back to that place.

1
★☆☆☆☆

I usually do not write reviews, but I just had to for this place.

My mom and I went in this bridal store a couple of days ago to look for my bridal gown. We waited forever before someone noticed us. We didn??t say anything and the lady brought us the gown. There were about 8 other people in there at the time and only two staff members. After I tried on the gown (which was of poor quality anyways) we just left. Nobody even bothered asking how it fit or if we would like to try anything else on.

Needless to say, I will NEVER go back to that place.

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2 out of 3 people found this review helpful.

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I have been to quite a few bridal shops. This is the one I eventually bought my dress from. They have a ton of pretty dresses. And they have a couple of really nice ladies to help. I got advice without anyone ever being pushy. I took my time and I really felt comfortable. I will recomend Catherine Simms to all my friends. Thanks--Karen and Barb!!!

2
★★★★★

I have been to quite a few bridal shops. This is the one I eventually bought my dress from. They have a ton of pretty dresses. And they have a couple of really nice ladies to help. I got advice without anyone ever being pushy. I took my time and I really felt comfortable. I will recomend Catherine Simms to all my friends. Thanks--Karen and Barb!!!

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This is such a nice place to do business. I was able to take my time and the girls really helped me without being pushy. I am in love with my dress and I and really had fun with the entire experience. I would highly recommend this cute little shop!

5
★★★★★

This is such a nice place to do business. I was able to take my time and the girls really helped me without being pushy. I am in love with my dress and I and really had fun with the entire experience. I would highly recommend this cute little shop!

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1 out of 4 people found this review helpful.

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This is the most unprofessional bridal store I have ever been to. I went in a couple weeks ago to look for wedding dresses. I was in the store for about 30 minutes before someone actually noticed I was there. When I said I wanted to look at a dress, the sales associate said she was helping someone else and it would be another 15 minutes. After waiting another 30, we just left. I will NEVER, EVER go back and you should take caution before going too! Dresses are overpriced and really not worth the wait!

1
★☆☆☆☆

This is the most unprofessional bridal store I have ever been to. I went in a couple weeks ago to look for wedding dresses. I was in the store for about 30 minutes before someone actually noticed I was there. When I said I wanted to look at a dress, the sales associate said she was helping someone else and it would be another 15 minutes. After waiting another 30, we just left. I will NEVER, EVER go back and you should take caution before going too! Dresses are overpriced and really not worth the wait!

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3 out of 4 people found this review helpful.

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I did not receive prompt and reliable service from this bridal store.
Catherine Simms did not demonstrate their knowledge and expertise in a positive manner. Their products are sold at unfair prices.
The environment was unpleasant.
I was not comfortable or at ease when looking for dresses.
I would never use this business again nor would I recommend this business to my worst enemy.

1
★☆☆☆☆

I did not receive prompt and reliable service from this bridal store.
Catherine Simms did not demonstrate their knowledge and expertise in a positive manner. Their products are sold at unfair prices.
The environment was unpleasant.
I was not comfortable or at ease when looking for dresses.
I would never use this business again nor would I recommend this business to my worst enemy.

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6 out of 10 people found this review helpful.

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Catherine Simms is overpriced, customer service is poor, and management is unsatisfactory.
In my situation, the store moved locations without telling me or my bridesmaids.
You can find the same quality dresses and same designers for MUCH less at other stores in the area. Just from personal experience, I would strongly advise you to try other places.

1
★☆☆☆☆

Catherine Simms is overpriced, customer service is poor, and management is unsatisfactory.
In my situation, the store moved locations without telling me or my bridesmaids.
You can find the same quality dresses and same designers for MUCH less at other stores in the area. Just from personal experience, I would strongly advise you to try other places.

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6 out of 10 people found this review helpful.

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Catherine Simms made buying my dress a very comfortable, fun, and memorable experience. I was previously looking at other boutiques and retail stores for dresses and no other store even compares in terms of customer service. Their friendly, helpful staff and casual and relaxing environment sets them apart from any other store. I would recommend this store to anyone looking for good service and beautiful gowns that are not over priced. Both women at the store are more than helpful and truly listen to what you want and are interested in in terms of style, comfort, and cost. They never pressure you and are respectful to your time, worries, and decisions. I could not be any happier!

5
★★★★★

Catherine Simms made buying my dress a very comfortable, fun, and memorable experience. I was previously looking at other boutiques and retail stores for dresses and no other store even compares in terms of customer service. Their friendly, helpful staff and casual and relaxing environment sets them apart from any other store. I would recommend this store to anyone looking for good service and beautiful gowns that are not over priced. Both women at the store are more than helpful and truly listen to what you want and are interested in in terms of style, comfort, and cost. They never pressure you and are respectful to your time, worries, and decisions. I could not be any happier!

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4 out of 16 people found this review helpful.

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I had been flustered planning out my wedding and getting a wedding dress. Been to a few places to try on dresses and they either made me feel uncomfortable or totally ignored me (bad customer service).

Here both women were very nice. Although it is a small store, they are very personable and willing to accommodate you and answer any questions you have. These women know their stuff and made me feel very comfortable. I would definitely recommend this place for any bride-to-be!!!

Check this place out people!!

4
★★★★☆

I had been flustered planning out my wedding and getting a wedding dress. Been to a few places to try on dresses and they either made me feel uncomfortable or totally ignored me (bad customer service).

Here both women were very nice. Although it is a small store, they are very personable and willing to accommodate you and answer any questions you have. These women know their stuff and made me feel very comfortable. I would definitely recommend this place for any bride-to-be!!!

Check this place out people!!

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3 out of 15 people found this review helpful.

.

This is a very nice bridal salon with plenty of help and they definately make yo ufeel welcome. It is several steps above a David's or Bridesmart. They are very well organized and do not feel like a retail store. They have a lovely selection of stunning bridal gowns in tons of materials. The staff is helpful and offer great suggestions. They were not pushy and did not try to oversell things. They did not have a lot by the way of shoes but the dresses were worth it.

PROS: A step above retail stores
CONS: not as couture

4
★★★★☆

This is a very nice bridal salon with plenty of help and they definately make yo ufeel welcome. It is several steps above a David's or Bridesmart. They are very well organized and do not feel like a retail store. They have a lovely selection of stunning bridal gowns in tons of materials. The staff is helpful and offer great suggestions. They were not pushy and did not try to oversell things. They did not have a lot by the way of shoes but the dresses were worth it.

PROS: A step above retail stores
CONS: not as couture

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4 out of 15 people found this review helpful.

 

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