Queen Elena Lingerie

★★★☆☆
  • 15421 Cottage Grove Ave

    Dolton, IL 60419

    Map & Directions
  • 708-849-7722

About Queen Elena Lingerie

2.5 2
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I recently purchased a bra from Queen Elena. The bra was $48.

I was charged $25 for expedited shipping, the package came clearly marked with a $13.25 postage stamp.

More importantly, the elastic in the bra was literally crumbling out. The style bra does not have clasps and relies entirely on elastic to stay up. Whenever touched our stretched, chunks of the elastic fell out of the bra.

I returned to the bra to Queen Elena on July 14, 2010. It was received and signed for in their shop on July 15. Included with my return was a letter requesting the full refund of the purchase and shipping price ($73) since the item was not in acceptable condition for sale. As of August 9, no employee had contacted me to resolve the situation.

When I contacted Carole directly on August 9, I was told that their return policy (which was not mentioned when we spoke) states that no refunds or returns may be made.

In the case of defective merchandise, refusal of refund is comparable to a scam to distribute faulty product.

Due to the timeline of my wedding, and the lack of response on their part, I have already had to purchase a replacement item.

The only resolution offered by Carole was to allow me to solution was to allow me to order replacement merchandise from their site. After receiving such poor quality merchandise the first time, I don't see this as a viable solution. In addition, while I'm the one out $73, I was treated with incredible rudeness and hung up on by Carole when I stated that an exchange of merchandise was not acceptable, especially when no effort was made to actually extend this credit to me.

At this point, I'm out $73 and seeking legal action. I would award less than one star if it were possible on this site and would strongly discourage any prospective shoppers to avoid this store at all costs.

1
★☆☆☆☆

I recently purchased a bra from Queen Elena. The bra was $48.

I was charged $25 for expedited shipping, the package came clearly marked with a $13.25 postage stamp.

More importantly, the elastic in the bra was literally crumbling out. The style bra does not have clasps and relies entirely on elastic to stay up. Whenever touched our stretched, chunks of the elastic fell out of the bra.

I returned to the bra to Queen Elena on July 14, 2010. It was received and signed for in their shop on July 15. Included with my return was a letter requesting the full refund of the purchase and shipping price ($73) since the item was not in acceptable condition for sale. As of August 9, no employee had contacted me to resolve the situation.

When I contacted Carole directly on August 9, I was told that their return policy (which was not mentioned when we spoke) states that no refunds or returns may be made.

In the case of defective merchandise, refusal of refund is comparable to a scam to distribute faulty product.

Due to the timeline of my wedding, and the lack of response on their part, I have already had to purchase a replacement item.

The only resolution offered by Carole was to allow me to solution was to allow me to order replacement merchandise from their site. After receiving such poor quality merchandise the first time, I don't see this as a viable solution. In addition, while I'm the one out $73, I was treated with incredible rudeness and hung up on by Carole when I stated that an exchange of merchandise was not acceptable, especially when no effort was made to actually extend this credit to me.

At this point, I'm out $73 and seeking legal action. I would award less than one star if it were possible on this site and would strongly discourage any prospective shoppers to avoid this store at all costs.

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If you are a man looking for a place to find something nice for your wife to wear, try this place. If you are a woman, I would suggest that you shop here because they offer a variety of undergarments and other goodies for women. You would not believe the sizes that they have. Also, most importantly, they offer good quality items. Yes, you will pay more, but, you get what you pay for. So, You'll get good quality and you will probably find what you're looking for.

4
★★★★☆

If you are a man looking for a place to find something nice for your wife to wear, try this place. If you are a woman, I would suggest that you shop here because they offer a variety of undergarments and other goodies for women. You would not believe the sizes that they have. Also, most importantly, they offer good quality items. Yes, you will pay more, but, you get what you pay for. So, You'll get good quality and you will probably find what you're looking for.

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