Bridal Mansion of Lisle

★★★☆☆
Dressing Chicagoland brides since 1974.
  • 1111 Burlington Ave 100 Suite 103

    Lisle, IL 60532

    Map & Directions
  • 630-852-1956

About Bridal Mansion of Lisle

Hours
Tue 12pm-9pm, Thu 12pm-9pm, Fri 12pm-5pm, Sat 9am-4pm

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Hello everyone, this is on behalf of Bridal Mansion of Lisle. We have read the reviews and complaints and sincerely apologize to everyone who has had a bad experience with our company in the past. We have recently come under new ownership and have been tying up loose ends and taking care of preexisting problems and issues. We are pleased to announce that all problems have been taken care of, with retraining of employees, a close watch of all pre existing orders and new ones, and elevated customer satisfaction. We ask you to not let previous mistakes that were not in our new owners control to sway your decision of coming in to see us, we are more than happy and willing to help you with any of your needs, if you give us another chance. Thank you!

Sincerely,
The Owner and Staff of Bridal Mansion of Lisle

5
★★★★★

Hello everyone, this is on behalf of Bridal Mansion of Lisle. We have read the reviews and complaints and sincerely apologize to everyone who has had a bad experience with our company in the past. We have recently come under new ownership and have been tying up loose ends and taking care of preexisting problems and issues. We are pleased to announce that all problems have been taken care of, with retraining of employees, a close watch of all pre existing orders and new ones, and elevated customer satisfaction. We ask you to not let previous mistakes that were not in our new owners control to sway your decision of coming in to see us, we are more than happy and willing to help you with any of your needs, if you give us another chance. Thank you!

Sincerely,
The Owner and Staff of Bridal Mansion of Lisle

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Hello everyone, this is on behalf of Bridal Mansion of Lisle. We have read the reviews and complaints and sincerely apologize to everyone who has had a bad experience with our company in the past. We have recently come under new ownership

3
★★★★★

Hello everyone, this is on behalf of Bridal Mansion of Lisle. We have read the reviews and complaints and sincerely apologize to everyone who has had a bad experience with our company in the past. We have recently come under new ownership

.

If I could give this place 0 stars I would. This business should be closed down for their lack of honesty, reliability and fraudulent actions.

I was having the hardest time trying to decide between 2 different Casablanca dresses. I liked the top of one dress and the bottom of another dress. With that being said, Jen the sales associate (*side note - please don't buy her empty words and fake kindness) assured me that Casablanca Bridal could customize any dress and would definitely be able to combine the 2 dresses to make "THE PERFECT DRESS." After seeing the two dresses together (we arranged them on the floor to get an idea of what the final product would look like) I had that wonderful "this is the dress" moment! I agreed to pay upfront for the more expensive of the 2 dresses and pay an additional fee for all the customizations once the dress was in. I had tried on both sample dresses, which were size 14, and neither fit. After being measured I tried on a 16 and it fit perfectly! Jen, however, wanted me to order an 18 and when I disagreed she patted me on the back and told me to lose 15lbs before the dress arrived (WONDERFUL way to speak to your paying customers). With the nasty comment aside I went ahead and ordered the beautiful custom, size 16, dress! I was told the dress would arrive December 2nd. I was a little nervous with my wedding being on January 28th and the holidays right in between, so I offered to pay extra for it to be rushed. Jen assured me that it wasn't necessary and they would definitely have it by December 2nd. Being naive, I ate up every word that this sales associate had to say.

Let's cut to December 22nd, still no dress, numerous calls into the store and very frustrated. THE REVIEWS BELOW ARE TRUE - they do not answer certain calls if they begin to recognize your number (I eventually saw this happen while I was in the store) and if you do finally speak with someone they say they can not help you and you will need to speak with the owner Jane (quite possibly the worst person in the wedding industry EVER). FINALLY, on December 23rd I received a call from Jane who told me my dress would be arriving the following Wednesday (December 28 - 26 days later than I was promised).

Now here comes the good part! I go and pick up the dress and it is COMPLETELY wrong. I will start with the fact that the dress itself is not custom made, it is all completely 1 style (not the 2 styles combined). Okay so if getting the wrong dress isn't bad enough, the dress is filthy dirty at the bottom (unless they are now making brown colored lace trim), the satin on the top is snagged and pulled with the stitching literally falling out and there is make-up on the inside and sweat marks on the outside. For the price I paid, I was at least hoping for a clean dress! If that wasn't bad enough, the dress itself zipped but was very VERY tight. Now, you may be thinking I gained weight...BUT funny enough I took Jens advice and lost 15lbs and then some... 16.4lbs total to be exact So one might ask how a dress fits you when you are 16.4lbs heavier and then barely fits when you 16.4lbs lighter? Well the answer is plain and simple; Bridal Mansion literally CUT a size 16 tag out of another dress and GLUED it into the dress they gave me (you would think they would try and do a better job of hiding their handy work). By the way, the dress size that they cut out of this dress was a size 14. YEP you guessed it! They packaged up the sample dress I tried on back in July and tried to play it off like it was a custom dress I ordered FRAUD FRAUD FRAUD!! When this was brought to their attention all the store did was offer to have their seamstress put together THE OTHER size 14 sample dress with the current sample dress I had and STILL charge me for it.

For all you ladies out there that think that this could not happen to you, PLEASE PLEASE PLEASE take this seriously. I ignored the reviews and I was naive and thought people that complained were just fussy and could not be pleased, but I promise you this is not the case. This company has done this before and they have shown me that they are not afraid to do this again. This has been a total nightmare and not one that I wanted to have 24 days before my wedding.

1
★☆☆☆☆

If I could give this place 0 stars I would. This business should be closed down for their lack of honesty, reliability and fraudulent actions.

I was having the hardest time trying to decide between 2 different Casablanca dresses. I liked the top of one dress and the bottom of another dress. With that being said, Jen the sales associate (*side note - please don't buy her empty words and fake kindness) assured me that Casablanca Bridal could customize any dress and would definitely be able to combine the 2 dresses to make "THE PERFECT DRESS." After seeing the two dresses together (we arranged them on the floor to get an idea of what the final product would look like) I had that wonderful "this is the dress" moment! I agreed to pay upfront for the more expensive of the 2 dresses and pay an additional fee for all the customizations once the dress was in. I had tried on both sample dresses, which were size 14, and neither fit. After being measured I tried on a 16 and it fit perfectly! Jen, however, wanted me to order an 18 and when I disagreed she patted me on the back and told me to lose 15lbs before the dress arrived (WONDERFUL way to speak to your paying customers). With the nasty comment aside I went ahead and ordered the beautiful custom, size 16, dress! I was told the dress would arrive December 2nd. I was a little nervous with my wedding being on January 28th and the holidays right in between, so I offered to pay extra for it to be rushed. Jen assured me that it wasn't necessary and they would definitely have it by December 2nd. Being naive, I ate up every word that this sales associate had to say.

Let's cut to December 22nd, still no dress, numerous calls into the store and very frustrated. THE REVIEWS BELOW ARE TRUE - they do not answer certain calls if they begin to recognize your number (I eventually saw this happen while I was in the store) and if you do finally speak with someone they say they can not help you and you will need to speak with the owner Jane (quite possibly the worst person in the wedding industry EVER). FINALLY, on December 23rd I received a call from Jane who told me my dress would be arriving the following Wednesday (December 28 - 26 days later than I was promised).

Now here comes the good part! I go and pick up the dress and it is COMPLETELY wrong. I will start with the fact that the dress itself is not custom made, it is all completely 1 style (not the 2 styles combined). Okay so if getting the wrong dress isn't bad enough, the dress is filthy dirty at the bottom (unless they are now making brown colored lace trim), the satin on the top is snagged and pulled with the stitching literally falling out and there is make-up on the inside and sweat marks on the outside. For the price I paid, I was at least hoping for a clean dress! If that wasn't bad enough, the dress itself zipped but was very VERY tight. Now, you may be thinking I gained weight...BUT funny enough I took Jens advice and lost 15lbs and then some... 16.4lbs total to be exact So one might ask how a dress fits you when you are 16.4lbs heavier and then barely fits when you 16.4lbs lighter? Well the answer is plain and simple; Bridal Mansion literally CUT a size 16 tag out of another dress and GLUED it into the dress they gave me (you would think they would try and do a better job of hiding their handy work). By the way, the dress size that they cut out of this dress was a size 14. YEP you guessed it! They packaged up the sample dress I tried on back in July and tried to play it off like it was a custom dress I ordered FRAUD FRAUD FRAUD!! When this was brought to their attention all the store did was offer to have their seamstress put together THE OTHER size 14 sample dress with the current sample dress I had and STILL charge me for it.

For all you ladies out there that think that this could not happen to you, PLEASE PLEASE PLEASE take this seriously. I ignored the reviews and I was naive and thought people that complained were just fussy and could not be pleased, but I promise you this is not the case. This company has done this before and they have shown me that they are not afraid to do this again. This has been a total nightmare and not one that I wanted to have 24 days before my wedding.

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If I could give this place 0 stars I would. This business should be closed down for their lack of honesty, reliability and fraudulent actions. I was having the hardest time trying to decide between 2 different Casablanca dresses. I liked

3
★★★★★

If I could give this place 0 stars I would. This business should be closed down for their lack of honesty, reliability and fraudulent actions. I was having the hardest time trying to decide between 2 different Casablanca dresses. I liked

.

This store moved to a new and modern location about 3 years ago. They have beautiful gowns at great prices. The sales consultants know there stock and everything you need to know about wedding gowns.I bought my dress here and would recommend it to everyone. I still love my gown and my wedding pictures. This Bridal Store has been located in Lisle for over 3 decades.

5
★★★★★

This store moved to a new and modern location about 3 years ago. They have beautiful gowns at great prices. The sales consultants know there stock and everything you need to know about wedding gowns.I bought my dress here and would recommend it to everyone. I still love my gown and my wedding pictures. This Bridal Store has been located in Lisle for over 3 decades.

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Paying for our wedding completely on our own, we were on a tight budget. My bride walked down the aisle in a gown that took my breath away. She said the consultants at the Bridal Mansion of Lisle helped her find the gown of her dreams well within our budget and recommended most of our other vendors. These people are pros when it comes to weddings.

5
★★★★★

Paying for our wedding completely on our own, we were on a tight budget. My bride walked down the aisle in a gown that took my breath away. She said the consultants at the Bridal Mansion of Lisle helped her find the gown of her dreams well within our budget and recommended most of our other vendors. These people are pros when it comes to weddings.

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This place is horrendous. It is very small for a "mansion" and the women who work there are incredibly rude and unforgivably uncommunicative. They have ridiculous store hours (closed Sunday and Monday) and do not answer emails. The lighting is poor, the selection is small... I would steer clear of this place if I were you.

1
★☆☆☆☆

This place is horrendous. It is very small for a "mansion" and the women who work there are incredibly rude and unforgivably uncommunicative. They have ridiculous store hours (closed Sunday and Monday) and do not answer emails. The lighting is poor, the selection is small... I would steer clear of this place if I were you.

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Shopping at Bridal Mansion was a wonderful experience from the moment we entered. We had a wonderful person helping us and the bridesmaid dresses as well as the wedding dress came out beautiful. My daughter also tried on a dress that was suggested and would of never tried it on otherwise and we changed it from a halter to a strapless which turned out just beautiful. I don't understand how someone could have such an unpleasant experience at this store, unless you never really went there. I would definitely go back and would recommend it to anyone.

5
★★★★★

Shopping at Bridal Mansion was a wonderful experience from the moment we entered. We had a wonderful person helping us and the bridesmaid dresses as well as the wedding dress came out beautiful. My daughter also tried on a dress that was suggested and would of never tried it on otherwise and we changed it from a halter to a strapless which turned out just beautiful. I don't understand how someone could have such an unpleasant experience at this store, unless you never really went there. I would definitely go back and would recommend it to anyone.

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This was the perfect place to buy a wedding dress. My daughter, and daughter-in-law both purchased their dress here. Yes, it is small, but they have many dresses to pick from! The clerks were very helpful. They will suggest what they think would look best on you. My daughter was open to suggestions and would have never tried on the dress that they suggested, but ended up purchasing the one they suggested. It was beautiful on her!! Each bride is very special to them. Yes, they do not take credit cards, but if you know that in advance, it is really not an issue.They have jewelry there you can also purchase to make your day just perfect!! I have recommended the shop to several people.

4
★★★★☆

This was the perfect place to buy a wedding dress. My daughter, and daughter-in-law both purchased their dress here. Yes, it is small, but they have many dresses to pick from! The clerks were very helpful. They will suggest what they think would look best on you. My daughter was open to suggestions and would have never tried on the dress that they suggested, but ended up purchasing the one they suggested. It was beautiful on her!! Each bride is very special to them. Yes, they do not take credit cards, but if you know that in advance, it is really not an issue.They have jewelry there you can also purchase to make your day just perfect!! I have recommended the shop to several people.

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I went to this shop despite hearing bad things about it because they had a specific dress I wanted to try. I wasn't planning on purchasing anything because of the bad things I had heard, but I left wanting to spread the word about how horrible my experience was! I didn't give much heed to some of the online reviews because I know good experiences tend to go unnoticed, but wow was this place horrible.

My first sign that the experience was going to be bad came before even arriving at the store due to a phone call. Shortly after arrival, the woman was outwardly annoyed at the fact that my mom and maid of honor were looking at the bridesmaids dresses while she was wanting us to focus solely on the bridal gowns. She repeatedly tried to tell them that they should not bother with the bridesmaid dresses yet and let her help them when she was done helping me. They were simply browsing and did not require help, but she was so insistent that it made me immediately uncomfortable.

I am not the type who wants a lot of attention and am not picky but left so offended and annoyed. The woman who helped us, who I can tell must be the owner based on the descriptions I read by other brides, was incredibly rude. I felt like I was unable to tell her that I didn't like a dress because she was so intimidating. She was very condescending, and the people I was with told me afterwards that she was rolling her eyes at me when I would mention not liking a feature of a dress. She was EXTREMELY forceful and tried to push a variety of things on me despite me specifically telling her I did not want them. I told her I didn't want a veil and she stuck one on my head repeatedly. I could not wait to leave in the end and will most certainly never return. All of the bad reviews I have ready previously to mine are very similar to the experience I had!

0
★☆☆☆☆

I went to this shop despite hearing bad things about it because they had a specific dress I wanted to try. I wasn't planning on purchasing anything because of the bad things I had heard, but I left wanting to spread the word about how horrible my experience was! I didn't give much heed to some of the online reviews because I know good experiences tend to go unnoticed, but wow was this place horrible.

My first sign that the experience was going to be bad came before even arriving at the store due to a phone call. Shortly after arrival, the woman was outwardly annoyed at the fact that my mom and maid of honor were looking at the bridesmaids dresses while she was wanting us to focus solely on the bridal gowns. She repeatedly tried to tell them that they should not bother with the bridesmaid dresses yet and let her help them when she was done helping me. They were simply browsing and did not require help, but she was so insistent that it made me immediately uncomfortable.

I am not the type who wants a lot of attention and am not picky but left so offended and annoyed. The woman who helped us, who I can tell must be the owner based on the descriptions I read by other brides, was incredibly rude. I felt like I was unable to tell her that I didn't like a dress because she was so intimidating. She was very condescending, and the people I was with told me afterwards that she was rolling her eyes at me when I would mention not liking a feature of a dress. She was EXTREMELY forceful and tried to push a variety of things on me despite me specifically telling her I did not want them. I told her I didn't want a veil and she stuck one on my head repeatedly. I could not wait to leave in the end and will most certainly never return. All of the bad reviews I have ready previously to mine are very similar to the experience I had!

.

I wanted to visit the Bridal Mansion because it was local for me. I also wanted to help my daughter who was in college at the time, by looking at the bridesmaid dresses on display. When I arrived and told them my circumstance I was invited to view all the dresses - which was a substantial number and organized by color which I found very helpful. In the end, the saleslady gave me her business card and suggested that my daughter make an appointment with her but did nothing to find out anything about me or my daughter's wedding date or special needs. She did not take my name, my daughter's name or phone number to reach either of us. My daughter did call and make an appointment, but unfortunately arrived late due to traffic conditions. She had, however, called to apologize and said she would be late. Upon arrival with two of her bridesmaids there were no introductions by any of the staff, no information gathering about her wedding and really no personal attention by anyone. The girls were put into a small room with a small mirror and told to select dresses themselves to try on. There was really no guidance from any of the sales people. This was an extremely disappointing experience. Because of the lack of personal attention by all of the staff at the Bridal Mansion I would undeniably suggest to anyone getting married to shop elsewhere. There are other great bridal shops that would love to help you.

1
★☆☆☆☆

I wanted to visit the Bridal Mansion because it was local for me. I also wanted to help my daughter who was in college at the time, by looking at the bridesmaid dresses on display. When I arrived and told them my circumstance I was invited to view all the dresses - which was a substantial number and organized by color which I found very helpful. In the end, the saleslady gave me her business card and suggested that my daughter make an appointment with her but did nothing to find out anything about me or my daughter's wedding date or special needs. She did not take my name, my daughter's name or phone number to reach either of us. My daughter did call and make an appointment, but unfortunately arrived late due to traffic conditions. She had, however, called to apologize and said she would be late. Upon arrival with two of her bridesmaids there were no introductions by any of the staff, no information gathering about her wedding and really no personal attention by anyone. The girls were put into a small room with a small mirror and told to select dresses themselves to try on. There was really no guidance from any of the sales people. This was an extremely disappointing experience. Because of the lack of personal attention by all of the staff at the Bridal Mansion I would undeniably suggest to anyone getting married to shop elsewhere. There are other great bridal shops that would love to help you.

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1 out of 1 people found this review helpful.

.

Paid an extra shipping fee to have bridemaid dressed shipped early. The dresses not only did not come in on time but the shop did not call to say when they had finally arrived. When I called to make an appointment (because they will only see you by appointment), they informed me that I could not set up any of my requested days and times (I actually gave them a choice!) because they closed early often. The rudeness too! While the bride and I were discussing options of overnight shipping dresses, the sales lady actually commented on how expensive that would be.... ahhhhh - if they had come in on time that would not have been an expense!! Obviously not the brightest crayons in the box.

1
★☆☆☆☆

Paid an extra shipping fee to have bridemaid dressed shipped early. The dresses not only did not come in on time but the shop did not call to say when they had finally arrived. When I called to make an appointment (because they will only see you by appointment), they informed me that I could not set up any of my requested days and times (I actually gave them a choice!) because they closed early often. The rudeness too! While the bride and I were discussing options of overnight shipping dresses, the sales lady actually commented on how expensive that would be.... ahhhhh - if they had come in on time that would not have been an expense!! Obviously not the brightest crayons in the box.

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1 out of 1 people found this review helpful.

.

This business is the worst I have ever seen. Not only do they not call you back, they do not even remain open during the hours that are advertised. I was promised the bridesmaid dresses for my wedding 7 weeks prior to the date of my wedding. They finally arrived 3 weeks prior, and still had to be altered. And to make matters worse when I went to pick them up so I could overnight them to my out of state bridesmaids they did not answer their phone at 5pm, and they were already closed at 6:30pm when I got there, even though the door clearly said they were open until 9:00pm. Not only was the staff rude to me when I was in the store, but they are rude to me everytime I call and am lucky enough to get a real person. I would not recommend them even if they were the last bridal shop in the world.

1
★☆☆☆☆

This business is the worst I have ever seen. Not only do they not call you back, they do not even remain open during the hours that are advertised. I was promised the bridesmaid dresses for my wedding 7 weeks prior to the date of my wedding. They finally arrived 3 weeks prior, and still had to be altered. And to make matters worse when I went to pick them up so I could overnight them to my out of state bridesmaids they did not answer their phone at 5pm, and they were already closed at 6:30pm when I got there, even though the door clearly said they were open until 9:00pm. Not only was the staff rude to me when I was in the store, but they are rude to me everytime I call and am lucky enough to get a real person. I would not recommend them even if they were the last bridal shop in the world.

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1 out of 1 people found this review helpful.

.

I would recommend getting your wedding dress here the dresses are beautiful and a lot less expensive than other places.....however go by the size your wear not the size they tell you. Normally dress shops will try to get you to order a size bigger to get alteration money from you but this place takes it to an extreme. Also my dress was not cleaned before I picked it up, the day before the wedding. I would suggest telling them your wedding is a month earlier than it really is just in case you have to get it cleaned. Whatever you do DO NOT BY BRIDESMAID DRESSES from this place. I had 9 bridesmaids ranging from size 6 to 26. All the girls bigger than a size 12 had to have the dresses taken in at least 3 sizes while the girls under a size twelve had to let them out 2 sizes. I understand weight can vary over time, but 6 out of the 9 bridesmaids had to have the dresses remade because it was cheaper than the alterations would have been. None of the girls lost, or gained this much weight in that time period. Also one of the girls dresses was not even pressed when she picked it up two days before the wedding.

2
★★☆☆☆

I would recommend getting your wedding dress here the dresses are beautiful and a lot less expensive than other places.....however go by the size your wear not the size they tell you. Normally dress shops will try to get you to order a size bigger to get alteration money from you but this place takes it to an extreme. Also my dress was not cleaned before I picked it up, the day before the wedding. I would suggest telling them your wedding is a month earlier than it really is just in case you have to get it cleaned. Whatever you do DO NOT BY BRIDESMAID DRESSES from this place. I had 9 bridesmaids ranging from size 6 to 26. All the girls bigger than a size 12 had to have the dresses taken in at least 3 sizes while the girls under a size twelve had to let them out 2 sizes. I understand weight can vary over time, but 6 out of the 9 bridesmaids had to have the dresses remade because it was cheaper than the alterations would have been. None of the girls lost, or gained this much weight in that time period. Also one of the girls dresses was not even pressed when she picked it up two days before the wedding.

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1 out of 1 people found this review helpful.

.

They pack a lot of bridal and bridesmaid dresses in that little house. I would trust this salon they are very nice and "real" the help is great!

PROS: Affordable, down to earth help, they allow pics & give you designer names
CONS: The house is slightly beat looking and drab but it's the dresses that count

5
★★★★★

They pack a lot of bridal and bridesmaid dresses in that little house. I would trust this salon they are very nice and "real" the help is great!

PROS: Affordable, down to earth help, they allow pics & give you designer names
CONS: The house is slightly beat looking and drab but it's the dresses that count

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"Dressing ChicagoLand Brides Since 1974"

 

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