Luna Carpet & Blinds

★★★☆☆

About Luna Carpet & Blinds

Categories
  • Home & Garden
  • Floor Coverings
Details
  • Carpeting

Home & Garden

Home & Garden
More choices in Schaumburg:
Resultset_next

Jonet Corporation

711 North Elmhurst Avenue Mount Prospect, IL

Resultset_next

Chicago Flooring Inc 773-936-4488

575 Lasalle St Des Plaines, IL

2.6429 14
Hi! Sign in to let us know how Luna Carpet & Blinds was?
Write a Review
.

We used LUNA recently for carpet installation. Our experience with LUNA has been really bad. None of the customer representatives with LUNA are interested in serving the customers; all they are interested in is their commission. The Sales Representative who visited our house for free consultation talked us into placing the order for which he lied on the policies of the Company. He disappeared in thin air after he earned the order. We ran into worse people than him from then. It took us six months to finally get our order in place with what we needed. And finally when the carpet was installed, they put inferior padding than what we placed the order for. We have been so extremely disappointed from the beginning to end. So please save yourself from all the pain and select a different carpet company for your carpet needs.

1
★☆☆☆☆

We used LUNA recently for carpet installation. Our experience with LUNA has been really bad. None of the customer representatives with LUNA are interested in serving the customers; all they are interested in is their commission. The Sales Representative who visited our house for free consultation talked us into placing the order for which he lied on the policies of the Company. He disappeared in thin air after he earned the order. We ran into worse people than him from then. It took us six months to finally get our order in place with what we needed. And finally when the carpet was installed, they put inferior padding than what we placed the order for. We have been so extremely disappointed from the beginning to end. So please save yourself from all the pain and select a different carpet company for your carpet needs.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Dear Sejal, Thank you for taking the time to write about your experience. I sincerely apologize that Luna did not fully meet your expectations. I would like to learn more about your experience. All customer feedback is valued so we can improve our processes and our high standard of customer service. We want every customer to enjoy their experience with Luna and truly love their floors. If you would be so kind to contact me directly at your convenience, my email is cmonroe@luna.com. I look forward to hearing from you. Sincerely, Chris
.

They did great when they installed our carpet, then a year or so later we had them install laminate flooring...big mistake!!! They cut inside the house and the trim was a way lighter color then the floor and base board! With in a few weeks the floor started bucking and warping. When we told the seller we had two dogs and kids along with it leading to the front door and back door we needed it to with stand normal wear and tear. They said the floor damage was not covered and that it only covered the instalation part if the floor was put in wrong. Great they don't explain that in the begining so what's the point in the warranty? They offered to fix the floors for another $3,000 after we paid $5,000...yeah I don't think so. I will never use Luna again!!!

1
★☆☆☆☆

They did great when they installed our carpet, then a year or so later we had them install laminate flooring...big mistake!!! They cut inside the house and the trim was a way lighter color then the floor and base board! With in a few weeks the floor started bucking and warping. When we told the seller we had two dogs and kids along with it leading to the front door and back door we needed it to with stand normal wear and tear. They said the floor damage was not covered and that it only covered the instalation part if the floor was put in wrong. Great they don't explain that in the begining so what's the point in the warranty? They offered to fix the floors for another $3,000 after we paid $5,000...yeah I don't think so. I will never use Luna again!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Luna's sales person lied to to get a sale, First we said right up front show us carpeting that does not show footprints or vacume marks. he asured us that this particular carpet will not show footprints or vacume marks or seam marks, what did we get FOOTPRINTS AND VACUME MARKS AND SEAM MARKS!!!!!!!!!!!!! I HATE IT!!!!!!! He also said we could have A.M. installation, Lied It was P.M. He also said if we sold the house the warranty on the carpet would be transferable LIED not true. I am in sales myself and any sales person that has to lie is extreamly WEAK!!! You want people to come back and buy from you again. We have 4 more rooms upstairs that need to be carpeted and because of that LIER JAMES KELLY we will not be going back to Luna! We are stuck with this awful capet. So do yourself a favor go to Empire or somewhere ele!!!

0
★☆☆☆☆

Luna's sales person lied to to get a sale, First we said right up front show us carpeting that does not show footprints or vacume marks. he asured us that this particular carpet will not show footprints or vacume marks or seam marks, what did we get FOOTPRINTS AND VACUME MARKS AND SEAM MARKS!!!!!!!!!!!!! I HATE IT!!!!!!! He also said we could have A.M. installation, Lied It was P.M. He also said if we sold the house the warranty on the carpet would be transferable LIED not true. I am in sales myself and any sales person that has to lie is extreamly WEAK!!! You want people to come back and buy from you again. We have 4 more rooms upstairs that need to be carpeted and because of that LIER JAMES KELLY we will not be going back to Luna! We are stuck with this awful capet. So do yourself a favor go to Empire or somewhere ele!!!

Pros: Installers were GREAT!!

Cons: Sales Person James Kelly Lies

.

The showroom was huge. It was good because i am very picky with color. I bought a Ralph Lauren Carpet that was perfect color for my room. They had lots of stuff for less money but I wanted top of the line which I feel i got so paid a little more. Overall very happy. The salesperson was an x-pro football player and was very energetic as you can imagine.

5
★★★★★

The showroom was huge. It was good because i am very picky with color. I bought a Ralph Lauren Carpet that was perfect color for my room. They had lots of stuff for less money but I wanted top of the line which I feel i got so paid a little more. Overall very happy. The salesperson was an x-pro football player and was very energetic as you can imagine.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

the service was very friendly, a found they had a huge selection and were very affordable, i got a beautiful laminate floor that wears like iron and looks better than real wood and was a better price. Great Job Luna Keep it up.

5
★★★★★

the service was very friendly, a found they had a huge selection and were very affordable, i got a beautiful laminate floor that wears like iron and looks better than real wood and was a better price. Great Job Luna Keep it up.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

"Luna's customer service is terrible. I would never use them again. I ordered flooring from Luna. The crew showed up about 3 hours late for the first installation appointment. Then the crew informed me that they had not brought enough flooring to complete the job. They told me that they "didn't want to waste their time" waiting to see if the warehouse had more flooring they could install that day and would have to send another crew out a different day to complete the installation.

The second crew that came out had to completely redo the work of the first crew . Apparently the first crew had not done the job properly. Moreover, they too ran out of flooring . I understand possibly falling short of materials a first time, but to not bring enough to complete the job the second time is unacceptable. So they set up a third installation appointment. Kate, the customer service manager, assured me that the crew would be on time and bring enough materials to finish the job. Instead, about an hour after they were supposed to arrive, the crew called me and said another job was running late and they wouldn't be able to be there that day either. I then scheduled a fourth day when they finally showed up to finish the installation. All told, I spend 4 days waiting for installation crews to install flooring into a bedroom and hallway. Kate and the other customer service managers were completely unhelpful in addressing the problems I had."

0
★☆☆☆☆

"Luna's customer service is terrible. I would never use them again. I ordered flooring from Luna. The crew showed up about 3 hours late for the first installation appointment. Then the crew informed me that they had not brought enough flooring to complete the job. They told me that they "didn't want to waste their time" waiting to see if the warehouse had more flooring they could install that day and would have to send another crew out a different day to complete the installation.

The second crew that came out had to completely redo the work of the first crew . Apparently the first crew had not done the job properly. Moreover, they too ran out of flooring . I understand possibly falling short of materials a first time, but to not bring enough to complete the job the second time is unacceptable. So they set up a third installation appointment. Kate, the customer service manager, assured me that the crew would be on time and bring enough materials to finish the job. Instead, about an hour after they were supposed to arrive, the crew called me and said another job was running late and they wouldn't be able to be there that day either. I then scheduled a fourth day when they finally showed up to finish the installation. All told, I spend 4 days waiting for installation crews to install flooring into a bedroom and hallway. Kate and the other customer service managers were completely unhelpful in addressing the problems I had."

.

The service was friendly but they insured us that the laminate would be great for our home. We had two toddlers and a large dog. We had warping within three months of installation. Would not recommend their product at all! Then when I called in for the warrenty they said this was not covered and we would have to pay to get it fixed.

1
★☆☆☆☆

The service was friendly but they insured us that the laminate would be great for our home. We had two toddlers and a large dog. We had warping within three months of installation. Would not recommend their product at all! Then when I called in for the warrenty they said this was not covered and we would have to pay to get it fixed.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We just purchased new carpeting for our bedroom and we received our son's bedroom carpeting for free. Both rooms are great quality carpeting and the service was wonderful. The people that we dealt with from the very beginning, purchasing the carpet, to the installation were so polite and friendly. It made me very comfortable while they were in my home. Now I have beautiful, quality carpet and will definitely be calling them to carpet the rest of my home when the time comes.

2
★★★★★

We just purchased new carpeting for our bedroom and we received our son's bedroom carpeting for free. Both rooms are great quality carpeting and the service was wonderful. The people that we dealt with from the very beginning, purchasing the carpet, to the installation were so polite and friendly. It made me very comfortable while they were in my home. Now I have beautiful, quality carpet and will definitely be calling them to carpet the rest of my home when the time comes.

.

I just purchased carpeting for my living room and dining room from Luna. I cannot speak highly enough about how totally pleasant this purchase was. The price was affordable, the service was courteous, and the installation process went so smoothly. I would highly recommend them.

2
★★★★★

I just purchased carpeting for my living room and dining room from Luna. I cannot speak highly enough about how totally pleasant this purchase was. The price was affordable, the service was courteous, and the installation process went so smoothly. I would highly recommend them.

.

Kept making appointments for sales person to come to my house, always a no show, finally one showed. Installation day the carpet was cut to small didn't fit my bedroom. Stay away from Luna.

1
★☆☆☆☆

Kept making appointments for sales person to come to my house, always a no show, finally one showed. Installation day the carpet was cut to small didn't fit my bedroom. Stay away from Luna.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Ordered carpet runner for two flights of stairs. Was promised installation the following Saturday during a three hour window. Installers arrived late without proper materials, measurements, or information. Really they only sell the carpet and sub-contract the installation, so they have no control over the quality. The buereacracy at their customer service department is so bad you can't get any appropriate response out of anyone. Don't follow through on what they say they are going to do. After 7 weeks and SIX wasted weekend days, I STILL do not have acceptable carpet on my stairs. Will never call Luna again.

1
★☆☆☆☆

Ordered carpet runner for two flights of stairs. Was promised installation the following Saturday during a three hour window. Installers arrived late without proper materials, measurements, or information. Really they only sell the carpet and sub-contract the installation, so they have no control over the quality. The buereacracy at their customer service department is so bad you can't get any appropriate response out of anyone. Don't follow through on what they say they are going to do. After 7 weeks and SIX wasted weekend days, I STILL do not have acceptable carpet on my stairs. Will never call Luna again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Ordered carpet runner for two flights of stairs. Was promised installation the following Saturday during a three hour window. Installers arrived late without proper materials, measurements, or information. Really they only sell the carpet and sub-contract the installation, so they have no control over the quality.

The buereacracy at their customer service department is so bad you can't get any appropriate response out of anyone. Don't follow through on what they say they are going to do. Kate Zilke customer service manager is incompetent, will not give out info about superiors to talk to.

After 7 weeks and SIX wasted weekend days, I STILL do not have acceptable carpet on my stairs. Will never call Luna again. I know I'm the only review on this site but look at others (yahoo, insider pages, click for justice) and you'll see plenty of similar stories.

0
★☆☆☆☆

Ordered carpet runner for two flights of stairs. Was promised installation the following Saturday during a three hour window. Installers arrived late without proper materials, measurements, or information. Really they only sell the carpet and sub-contract the installation, so they have no control over the quality.

The buereacracy at their customer service department is so bad you can't get any appropriate response out of anyone. Don't follow through on what they say they are going to do. Kate Zilke customer service manager is incompetent, will not give out info about superiors to talk to.

After 7 weeks and SIX wasted weekend days, I STILL do not have acceptable carpet on my stairs. Will never call Luna again. I know I'm the only review on this site but look at others (yahoo, insider pages, click for justice) and you'll see plenty of similar stories.

Pros: None that I can think of

Cons: Almost everything, especially the on hold skits which I listened to for hours

.

We needed some carpeting for the basement. We didn't want anything fancy, just something that would hold up to the high traffic and the kids. We found a great pattern and the price including installation and padding was very affordable. We were also pleased with the actual service/installation portion since the guys came out on time and finished pretty quickly.

5
★★★★★

We needed some carpeting for the basement. We didn't want anything fancy, just something that would hold up to the high traffic and the kids. We found a great pattern and the price including installation and padding was very affordable. We were also pleased with the actual service/installation portion since the guys came out on time and finished pretty quickly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a good place to get carpet from. Their carpet is durable and it is at a low cost. They have a wide selection of designs and colors to choose from!

4
★★★★☆

This is a good place to get carpet from. Their carpet is durable and it is at a low cost. They have a wide selection of designs and colors to choose from!

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Luna Carpet & Blinds, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review