Mid-Town Instrument Rental

★★★★☆
  • 4104 N Elston Ave

    Chicago, IL 60618

    Map & Directions
  • 773-588-7377

About Mid-Town Instrument Rental

Hours
Mon-Fri 11am-7pm

Personal Services

Personal Services
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Worst service ever!!! Avoid like the plague!. I took in a keyboard to replace a broken USB jack. Desolder off the board, replace the $2 part. 4 days after dropoff they call back with a ridiculous half-assed solution to permanently leave a 12 foot usb cable dangling out the back! When I asked if they could fix it properly, they said "not for at least 3 weeks". So if I want it back they're going to charge $54 for taking out a dozen screws. The broken jack was completely visible externally, so there was no need to take it apart to come up with an absurd "hobo fix". The woman spent most of her time complaining that it was all Korg's fault for not having the part. Abysmal.

1
★☆☆☆☆

Worst service ever!!! Avoid like the plague!. I took in a keyboard to replace a broken USB jack. Desolder off the board, replace the $2 part. 4 days after dropoff they call back with a ridiculous half-assed solution to permanently leave a 12 foot usb cable dangling out the back! When I asked if they could fix it properly, they said "not for at least 3 weeks". So if I want it back they're going to charge $54 for taking out a dozen screws. The broken jack was completely visible externally, so there was no need to take it apart to come up with an absurd "hobo fix". The woman spent most of her time complaining that it was all Korg's fault for not having the part. Abysmal.

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Worst service ever!!! Avoid like the plague!. I took in a keyboard to replace a broken USB jack. Desolder off the board, replace the $2 part. 4 days after dropoff they call back with a ridiculous half-assed solution to permanently leave a

3
★★★★★

Worst service ever!!! Avoid like the plague!. I took in a keyboard to replace a broken USB jack. Desolder off the board, replace the $2 part. 4 days after dropoff they call back with a ridiculous half-assed solution to permanently leave a

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I have a music retail shop near by, and have used Mid-Town for our electric equipment repairs for years. Personally, I have nothing but positive things to say about this place:

1) They never promise things that they cannot do,
2) What they have quoted, they have always kept,
3) If the cost of repair went over the quoted price, they always called and discussed the matter with me,
4) Always explained the repairs in detail that I, the non repair tech, can understand.

So... I'm not going to commend on what other people said about this place, but I guess over years dealing with Mid-Town, I have not had any problems with their services...

In case you think this is one of Mid-Town people writing, you can call my biz and ask: Kims International Music (773) 725-7700 (I guess a little "plug" for my biz...)
Thanks,

5
★★★★★

I have a music retail shop near by, and have used Mid-Town for our electric equipment repairs for years. Personally, I have nothing but positive things to say about this place:

1) They never promise things that they cannot do,
2) What they have quoted, they have always kept,
3) If the cost of repair went over the quoted price, they always called and discussed the matter with me,
4) Always explained the repairs in detail that I, the non repair tech, can understand.

So... I'm not going to commend on what other people said about this place, but I guess over years dealing with Mid-Town, I have not had any problems with their services...

In case you think this is one of Mid-Town people writing, you can call my biz and ask: Kims International Music (773) 725-7700 (I guess a little "plug" for my biz...)
Thanks,

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I've used these guys on and off for over a decade. Never a problem - and if there is a hold-up or anything (parts, whatever) there's always a phone call from Jill or whoever. The repairs have always been spot-on, from old weird amps like my treasured old PolyTone Mini-Brute, to Bogners, Guytrons and the like. Fair prices too.

5
★★★★★

I've used these guys on and off for over a decade. Never a problem - and if there is a hold-up or anything (parts, whatever) there's always a phone call from Jill or whoever. The repairs have always been spot-on, from old weird amps like my treasured old PolyTone Mini-Brute, to Bogners, Guytrons and the like. Fair prices too.

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I can't really review this company because I own it. It amazes me that a customer from six years ago, who has been carring this baggage all this time, never brought this to my attention. Looking back on my records, because it does concern me, had I known at the time or soon after I would never have let this happen. This piece was here for two weeks waiting for parts that were ordered through Roland. We had then and still have a ninty day (thats three months) warranty policy that the customer didn't take advantage of. Had he done so, either brought it to my attention or brought it back for warranty, I would have known what had transpired and would have made it right. I won't even get into the back story of the condition of this unit when it was brought in. Decide for yourself.

5
★★★★★

I can't really review this company because I own it. It amazes me that a customer from six years ago, who has been carring this baggage all this time, never brought this to my attention. Looking back on my records, because it does concern me, had I known at the time or soon after I would never have let this happen. This piece was here for two weeks waiting for parts that were ordered through Roland. We had then and still have a ninty day (thats three months) warranty policy that the customer didn't take advantage of. Had he done so, either brought it to my attention or brought it back for warranty, I would have known what had transpired and would have made it right. I won't even get into the back story of the condition of this unit when it was brought in. Decide for yourself.

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i brought in a Roland Jazz Chorus with a scratching/ buzzing channel. They replaced with a sub-$10 plastic jack input that wasn't even flush with the amp face AND they wanted $240. Actually they wanted $246.18 before tax... for the four hours of "service" and the truly crappy $6.18 input channel they rammed in there. I could almost buy another used JC-120 for that price. I asked for an explanation and the guy who serviced it reported that he was charging four hours of service because he couldn't figure out for four hours that he had to replace the scratching/ buzzing channel with a new one. In fact he never did figure it out on his own... he had the gall to report that another tech walked in and identified the problem within ten minutes. Yet he refused to budge on the four hours even after he had explained it was only because of his own ineptitude, and I never would've paid it if I didn't have a gig that night. It was already late... I had called three times and the due date kept getting pushed back until the actual evening I NEEDED it back. I will NEVER set foot in this place again and continue to warn all my friends. I highly recommend Music Menders instead... friendly and experienced service. They eventually replaced the piece-of-crap channel MidTown foisted on me (which, wouldn't you know it, started failing two weeks later) and I haven't had any problems since.

FOLLOWUP TO OWNER'S RESPONSE: If, sir, you are "amazed" that a customer is "carrying baggage" about hundreds of dollars of repairs that failed two weeks later because of visibly substandard parts (which couldn't possibly be the Roland parts you claim to have held it later than promised for, since they weren't even flush with the cabinet face) and the tech's freely-admitted incompetence in diagnosing the problem (it takes four hours of billed service to determine the source of a buzz is a failed input jack?), perhaps you should not be in the customer service business. I hope you at least fired the flippant tech who refused to adjust his service hours even after he admitted it was another tech that finally diagnosed the problem. As to the condition of the amp when it arrived, I'd be interested to hear your version of that story, considering I still use it every day seven years later with no problems once I took it to Music Menders, who unlike your tech knew what they were doing and quickly and cheerfully replaced his shoddy parts and workmanship. Simply put: one experience like this is enough to put a customer off for life.

1
★☆☆☆☆

i brought in a Roland Jazz Chorus with a scratching/ buzzing channel. They replaced with a sub-$10 plastic jack input that wasn't even flush with the amp face AND they wanted $240. Actually they wanted $246.18 before tax... for the four hours of "service" and the truly crappy $6.18 input channel they rammed in there. I could almost buy another used JC-120 for that price. I asked for an explanation and the guy who serviced it reported that he was charging four hours of service because he couldn't figure out for four hours that he had to replace the scratching/ buzzing channel with a new one. In fact he never did figure it out on his own... he had the gall to report that another tech walked in and identified the problem within ten minutes. Yet he refused to budge on the four hours even after he had explained it was only because of his own ineptitude, and I never would've paid it if I didn't have a gig that night. It was already late... I had called three times and the due date kept getting pushed back until the actual evening I NEEDED it back. I will NEVER set foot in this place again and continue to warn all my friends. I highly recommend Music Menders instead... friendly and experienced service. They eventually replaced the piece-of-crap channel MidTown foisted on me (which, wouldn't you know it, started failing two weeks later) and I haven't had any problems since.

FOLLOWUP TO OWNER'S RESPONSE: If, sir, you are "amazed" that a customer is "carrying baggage" about hundreds of dollars of repairs that failed two weeks later because of visibly substandard parts (which couldn't possibly be the Roland parts you claim to have held it later than promised for, since they weren't even flush with the cabinet face) and the tech's freely-admitted incompetence in diagnosing the problem (it takes four hours of billed service to determine the source of a buzz is a failed input jack?), perhaps you should not be in the customer service business. I hope you at least fired the flippant tech who refused to adjust his service hours even after he admitted it was another tech that finally diagnosed the problem. As to the condition of the amp when it arrived, I'd be interested to hear your version of that story, considering I still use it every day seven years later with no problems once I took it to Music Menders, who unlike your tech knew what they were doing and quickly and cheerfully replaced his shoddy parts and workmanship. Simply put: one experience like this is enough to put a customer off for life.

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