Dominoe Pet Resort

★★★☆☆
  • 4403 Roberts Rd

    Island Lake, IL 60042

    Map & Directions
  • 847-526-2027

About Dominoe Pet Resort

Hours
Sun 10am-11:30am, Mon-Tue 9am-6pm, Thu-Fri 9am-6pm, Wed 9am-12pm, Sat 9am-12pm

Pets & Animals

Pets & Animals
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I highly recommend Dominoe, as well as Ken & Virginia. The facility is clean and well kept. The boarding areas are large, with indoor & outdoor areas, including air/heat for the inside space. They just added a new facility which we haven't used yet.

We will use again!
Dave & Lori

4
★★★★☆

I highly recommend Dominoe, as well as Ken & Virginia. The facility is clean and well kept. The boarding areas are large, with indoor & outdoor areas, including air/heat for the inside space. They just added a new facility which we haven't used yet.

We will use again!
Dave & Lori

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Wow, couldn't believe the facility. Owners were very helpful. I came to see facility and they showed it to me even though they were closed. Spotlessly clean. Dogs all seemed very comfortable and happy. All were cuddled up on beds, no hysterical barking or signs of nervousness. We left our two dogs there and they came back looking better than when we left them (had them groomed). I got a glimpse of the new "all suites" building...fantastic. Dogs have so much room!

5
★★★★★

Wow, couldn't believe the facility. Owners were very helpful. I came to see facility and they showed it to me even though they were closed. Spotlessly clean. Dogs all seemed very comfortable and happy. All were cuddled up on beds, no hysterical barking or signs of nervousness. We left our two dogs there and they came back looking better than when we left them (had them groomed). I got a glimpse of the new "all suites" building...fantastic. Dogs have so much room!

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I would like to comment on this negative review. I remember this dog and the owner and what happened. The dog did have an eye infection which he did not come in with. I tried speaking to owner and tried to explain the situation, which she didn't want to hear, but I did contact her veternarian who examined the dog, and I also spoke to the vet tech which worked on the dog, and they said the infection was probably due to allergies, and was minor, which they tried to explain to the owner. Ointment was prescribed, and I'm sure the infection cleared up in a couple of days. As far as rudeness on our part, I cannot speak for Ken (I'm SURE there was no "yelling"), but I tried being very patient with the owner and I was truly concerned, but the owner was being a little over the top regarding the severity of the situation. I tried contacting the owner a couple of more times regarding how the dog was doing, but never received a return phone call. The owners mother-in-law boards her dog with us on a regular basis and still does. I'm sorry that this happened, we do the best we can.

1
★★★☆☆

I would like to comment on this negative review. I remember this dog and the owner and what happened. The dog did have an eye infection which he did not come in with. I tried speaking to owner and tried to explain the situation, which she didn't want to hear, but I did contact her veternarian who examined the dog, and I also spoke to the vet tech which worked on the dog, and they said the infection was probably due to allergies, and was minor, which they tried to explain to the owner. Ointment was prescribed, and I'm sure the infection cleared up in a couple of days. As far as rudeness on our part, I cannot speak for Ken (I'm SURE there was no "yelling"), but I tried being very patient with the owner and I was truly concerned, but the owner was being a little over the top regarding the severity of the situation. I tried contacting the owner a couple of more times regarding how the dog was doing, but never received a return phone call. The owners mother-in-law boards her dog with us on a regular basis and still does. I'm sorry that this happened, we do the best we can.

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ken was consistently rude. he has no customer service skills which makes me question his ability to care for dogs. i called to check up on my dog occasionally and was consistently confronted with rude behavior. furthermore, my dog came home with an infection and the kennel was in the least bit concerned. in fact, the owners claimed to have not even noticed, but my dog was obviously sick--his eye was beet red and goo was dripping down the side of his face. when i called to complain and express my concern, i was confronted with yelling and extremely rude and innappropriate behavior from ken. he actually laughed and ridiculed me and my vetrinarian, who diagnosed my dog with the infection. i was shocked. i would never recommend this kennel to anyone and would never dream of taking another pet to this facility. take your pet someplace else!

0
★☆☆☆☆

ken was consistently rude. he has no customer service skills which makes me question his ability to care for dogs. i called to check up on my dog occasionally and was consistently confronted with rude behavior. furthermore, my dog came home with an infection and the kennel was in the least bit concerned. in fact, the owners claimed to have not even noticed, but my dog was obviously sick--his eye was beet red and goo was dripping down the side of his face. when i called to complain and express my concern, i was confronted with yelling and extremely rude and innappropriate behavior from ken. he actually laughed and ridiculed me and my vetrinarian, who diagnosed my dog with the infection. i was shocked. i would never recommend this kennel to anyone and would never dream of taking another pet to this facility. take your pet someplace else!

Pros: virginia was fairly nice

Cons: everything else

 

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