American Sale - Orland Park

★★★★☆
Monday - Thursday 10-6 pm Friday - 10-8 pm Saturday 10-6 pm Sunday 11-5 pm
  • 16660 South La Grange Road

    Orlan Park, IL 60467

    Map & Directions
  • 708-460-4595

About American Sale - Orland Park

Categories
  • Swimming Pools
  • Masonry
  • BBQ & Grill Sales
  • Hot Tubs & Spas
Details
  • Shop Online
  • Christmas Decorations
  • Pool Equipment
Hours
M-F 10am-8pm, Sa 10am-6pm, Su 11am-5pm
Special Offer
Call Today
Emails
  • customerservice@americansale.com
Payment Options
  • Cash
  • Check
Languages
  • English

Shopping

Shopping
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3.5 2
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We bought our Christmas tree from American Sale 2 years ago and some of the lights went out on it this year. I called the Orland Park store to ask them what I could do and they told me to bring it in so they could look at it. When I brought it in they had it fixed in 10 minutes and guess what. No Charge. So when I was shopping for a pool this year I checked in with them for some prices. Same great service. The salesman took his time to explain everything. He showed me all the different models and let me choose the best one for my family. We shopped at a couple of other pools stores and those stores were just trying to push one model on us, so we went back to American Sale to order our pool. Their prices were better. Their pools were better. Their staff was better.

5
★★★★★

We bought our Christmas tree from American Sale 2 years ago and some of the lights went out on it this year. I called the Orland Park store to ask them what I could do and they told me to bring it in so they could look at it. When I brought it in they had it fixed in 10 minutes and guess what. No Charge. So when I was shopping for a pool this year I checked in with them for some prices. Same great service. The salesman took his time to explain everything. He showed me all the different models and let me choose the best one for my family. We shopped at a couple of other pools stores and those stores were just trying to push one model on us, so we went back to American Sale to order our pool. Their prices were better. Their pools were better. Their staff was better.

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NOTHING BUT PROBLEMS!!!

We bought a pool from them at the beginning of the summer and had problems with their installation guys. We had to change our installation date 3 times because they kept giving us contractors who were not registered to work in our town and we could not get our pool permit from our town because of it! So THREE WEEKS later we were finally given installers who were registered to work in our town. Got our pool installed and the installers were such ROCKET SCIENTISTS they took the leftover sand and spread it throughout our yard!!! Our grass obviously stopped growing!

The pool worked wonderfully all summer and we had no issues with the product so when we decided to get a hot tub we again went to American Sales. Again, NOTHING BUT PROBLEMS!!

We negotiated the floor model hot tub price with a salesman and he said that it was one price "Out the door". We asked if he meant after it was rang up and including delivery it was that price?? He said yes. We go to pay and guess what....it was $400 more! We were told that the salesman made an error and they could not sell it below that price. Since we could not find a better price anywhere we went with it.

Delivery comes around and we get the hot tub but for some reason the cover lift had been taken off the hot tub! The holes were there for it, but no lift. We called for days and kept getting told that the person we needed was not in. Finally 4 days later I talked to a manager who told me that the hot tub did not come with the lift because we got the "gold package"??? Nobody said anything about a "gold package". I argued with the guy and basically told him that if we did not get the lift that came with our hot tub that he could come pick the damn thing up and give us our money back because I had it with their poor customer service and empty promises! He then told me that he would have someone else get back to me!

DO NOT DO BUSINESS WITH AMERICAN SALES IN ORLAND PARK. THE SALESMAN REALLY LIE TO GET YOUR SALE! THEY WILL MAKE PROMISES TILL THEIR FACES TURN BLUE AND THEN ONCE YOU PAY AND DO NOT GET WHAT WAS PROMISED YOU CAN NOT GET A HOLD OF THEM!

2
★★☆☆☆

NOTHING BUT PROBLEMS!!!

We bought a pool from them at the beginning of the summer and had problems with their installation guys. We had to change our installation date 3 times because they kept giving us contractors who were not registered to work in our town and we could not get our pool permit from our town because of it! So THREE WEEKS later we were finally given installers who were registered to work in our town. Got our pool installed and the installers were such ROCKET SCIENTISTS they took the leftover sand and spread it throughout our yard!!! Our grass obviously stopped growing!

The pool worked wonderfully all summer and we had no issues with the product so when we decided to get a hot tub we again went to American Sales. Again, NOTHING BUT PROBLEMS!!

We negotiated the floor model hot tub price with a salesman and he said that it was one price "Out the door". We asked if he meant after it was rang up and including delivery it was that price?? He said yes. We go to pay and guess what....it was $400 more! We were told that the salesman made an error and they could not sell it below that price. Since we could not find a better price anywhere we went with it.

Delivery comes around and we get the hot tub but for some reason the cover lift had been taken off the hot tub! The holes were there for it, but no lift. We called for days and kept getting told that the person we needed was not in. Finally 4 days later I talked to a manager who told me that the hot tub did not come with the lift because we got the "gold package"??? Nobody said anything about a "gold package". I argued with the guy and basically told him that if we did not get the lift that came with our hot tub that he could come pick the damn thing up and give us our money back because I had it with their poor customer service and empty promises! He then told me that he would have someone else get back to me!

DO NOT DO BUSINESS WITH AMERICAN SALES IN ORLAND PARK. THE SALESMAN REALLY LIE TO GET YOUR SALE! THEY WILL MAKE PROMISES TILL THEIR FACES TURN BLUE AND THEN ONCE YOU PAY AND DO NOT GET WHAT WAS PROMISED YOU CAN NOT GET A HOLD OF THEM!

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