Autotire

★★★☆☆
  • 401 North Main Street

    Edwardsville, IL 62025

    Map & Directions
  • 618-656-6900

About Autotire

Categories
  • Automotive Repair
  • Tires
  • Oil Changes
  • Truck Repair
Details
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7:30am-7pm, Su 9am-5pm
Emails
  • shop930@monrostores.com
Products
  • Tires
  • Shocks & Struts
  • Wiper Blades
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Cash
Services
  • Oil Change Service
  • Brakes Service
  • Wheel Alignment
  • Tire Rotation
  • State Inspection
  • Scheduled Maintenance
  • Tune Ups

Automotive

Automotive
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Edwardsville Auto Inc

503 E Vandalia St Edwardsville, AL

3.0 2
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.

Far from no hassle...I ordered a set of 4 higher end tires online and received two confirmation calls from my local AutoTire. When I arrived for my scheduled appointment time, they spent 20 minutes looking for the tires only to tell me that they had received the wrong tires and suggested I take a lower speed rating as a replacement. I declined and asked if any other AutoTire had the tire in since I had taken off work to get new tires before winter. They said they would go get them from another location. After waiting approximately 4 hours and being sold on an alignment, I was able to leave with new tires on my car. When I got home I realized that not only did my tires not match what was on my receipt, but they were not the tires I had asked for and ordered. When I called to let them know, they finally admitted that a sales associate sold my correct tires the night before my appointment and that if I wanted the other tires I needed to come back up that same day so they could process the refund and sale again on my credit card so their computer inventory would be correct. I drove back up to the store and we made an appointment to put the correct tires on later that week. I waited 2 hours that night, but at least everything was made right...or so I thought. The TPMS system malfunction light came on shortly after I left but the store was closed. I called back and told them and they insisted it was just a tire pressure problem. I told them I had two lights for TPMS: one for pressure and one for the system itself. They said no worries, make an appointment and they would air the tires up properly. Frustrated, I had Jeff make an appointment for me. I arrived at the appointment time and it turns out Jeff forgot to put my appointment in the computer, so what was supposed to be quick was a 90 minute wait. I was told there was no way it was anything they did...90 minutes later I was told that yes, they snapped one of the sensors off and broke it when putting my tires on the second time. No apologies. No consideration for the time I've wasted. I now have to go back AGAIN after they get the correct sensor in since they did not have them in stock. This would have been better if they had been honest with me about having sold the tires to someone else and that the tech broke one of my TPMS sensors. But instead they decided to not say anything and hope I didn't notice. I'm very disappointed and I would caution those using this location however as I overheard many other customer complaints while in their waiting area for 8 hours in the past two weeks. If you live in the Edwardsville, IL area you should probably consider other locations or another tire service company.

1
★☆☆☆☆

Far from no hassle...I ordered a set of 4 higher end tires online and received two confirmation calls from my local AutoTire. When I arrived for my scheduled appointment time, they spent 20 minutes looking for the tires only to tell me that they had received the wrong tires and suggested I take a lower speed rating as a replacement. I declined and asked if any other AutoTire had the tire in since I had taken off work to get new tires before winter. They said they would go get them from another location. After waiting approximately 4 hours and being sold on an alignment, I was able to leave with new tires on my car. When I got home I realized that not only did my tires not match what was on my receipt, but they were not the tires I had asked for and ordered. When I called to let them know, they finally admitted that a sales associate sold my correct tires the night before my appointment and that if I wanted the other tires I needed to come back up that same day so they could process the refund and sale again on my credit card so their computer inventory would be correct. I drove back up to the store and we made an appointment to put the correct tires on later that week. I waited 2 hours that night, but at least everything was made right...or so I thought. The TPMS system malfunction light came on shortly after I left but the store was closed. I called back and told them and they insisted it was just a tire pressure problem. I told them I had two lights for TPMS: one for pressure and one for the system itself. They said no worries, make an appointment and they would air the tires up properly. Frustrated, I had Jeff make an appointment for me. I arrived at the appointment time and it turns out Jeff forgot to put my appointment in the computer, so what was supposed to be quick was a 90 minute wait. I was told there was no way it was anything they did...90 minutes later I was told that yes, they snapped one of the sensors off and broke it when putting my tires on the second time. No apologies. No consideration for the time I've wasted. I now have to go back AGAIN after they get the correct sensor in since they did not have them in stock. This would have been better if they had been honest with me about having sold the tires to someone else and that the tech broke one of my TPMS sensors. But instead they decided to not say anything and hope I didn't notice. I'm very disappointed and I would caution those using this location however as I overheard many other customer complaints while in their waiting area for 8 hours in the past two weeks. If you live in the Edwardsville, IL area you should probably consider other locations or another tire service company.

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In our three years of residing in the area, Autotire has been the most amazing resource of help and repair for our vehicles. We know that when we bring in our car for maintenance or repair, no "new problems" will crop up unexpectedly. The gentlemen there are always kind, friendly, and courteous. The waiting room is large and usually kept quite clean, and includes a vending machine. However, with historic Main Street at your fingertips, we never have problems passing the time while our vehicle is repaired.

5
★★★★★

In our three years of residing in the area, Autotire has been the most amazing resource of help and repair for our vehicles. We know that when we bring in our car for maintenance or repair, no "new problems" will crop up unexpectedly. The gentlemen there are always kind, friendly, and courteous. The waiting room is large and usually kept quite clean, and includes a vending machine. However, with historic Main Street at your fingertips, we never have problems passing the time while our vehicle is repaired.

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Message from Autotire

If you are looking for Goodyear, Bridgestone, and other name brand tires youβ??ve come to the right place! Autotire Car Care Centers has some of the lowest prices on tires in Edwardsville, IL all with a generous 30-day ride guarantee. Call 618-656-6900 now for more information on the following services:



* Wheel Alignment

* TPMS System Service

* Tire Rotation

* Tire Inspection

* Tire Air Pressure Check

* Tire Balancing

* Flat Tire Repair

* Brakes Replacement

* Shocks and Struts

* Steering Service

* Suspension Service

* Scheduled Maintenance

* Free Maintenance Inspection

* State Inspection

* Oil Change Service

* Fluid Services

* A/C System Service

* Exhaust Systems

* Catalytic Converters

* Mufflers

* Tune Ups

* Battery and Electrical Service

* Wiper Blade Replacement

* Electrical System Service

* Same Day Appointments

* Evening and Weekend Hours

* Online Coupons

* Fleet Service

* Online Learning Center

* Online Appointment Scheduler

More about Autotire

* Tires * Mufflers * Wiper Blades * Shocks * Struts * Batteries * Brakes * Valvoline Oil

 

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