A & G Appliance

★★★☆☆
  • 126 N Ashland Ave

    Palatine, IL 60074

    Map & Directions
  • 847-202-4254

About A & G Appliance

Hours
Sun Closed;Mon: 8:00 a.m.-5:00 p.m.;Tue: 8:00 a.m.-5:00 p.m.;Wed: 8:00 a.m.-5:00 p.m.;Thu: 8:00 a.m.-5:00 p.m.;Fri: 8:00 a.m.-5:00 p.m.;Sat: 8:00 a.m.-1:00 p.m.;
3.0 2
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Do NOT call these people for your service. Our washer had a spin cycle problem. The technician did come out to fix the problem and charged us about $125 to replace a $100 pump problem (took < 45min to replace). As soon as he left there seemed to be a new problem which was a jerky noise coming from stopping the washer after the spin cycle so we called him back and Jeff - the owner picked up the phone and said he would try to have the technician return which he did within few minutes. The technician was so hostile in his explanation of how we didn't allow the spin cycle to go up to full speed before stopping it which was causing the sound. I spoke to him politely and calmly and he was fuming at us for having this complaint stating ""I didn't touch that part of the drum that could cause any problem"" and we should basically know better. He stormed out of our condo rudely and I called to complain to the owner Jeff who was not very receptive at all about their lack of professionalism.

0
★☆☆☆☆

Do NOT call these people for your service. Our washer had a spin cycle problem. The technician did come out to fix the problem and charged us about $125 to replace a $100 pump problem (took < 45min to replace). As soon as he left there seemed to be a new problem which was a jerky noise coming from stopping the washer after the spin cycle so we called him back and Jeff - the owner picked up the phone and said he would try to have the technician return which he did within few minutes. The technician was so hostile in his explanation of how we didn't allow the spin cycle to go up to full speed before stopping it which was causing the sound. I spoke to him politely and calmly and he was fuming at us for having this complaint stating ""I didn't touch that part of the drum that could cause any problem"" and we should basically know better. He stormed out of our condo rudely and I called to complain to the owner Jeff who was not very receptive at all about their lack of professionalism.

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Finally, found a repair service that is to be highly recommended! Gary from A & G fixed two appliances in less than an hour. He knows his appliances and is a guy we felt we could trust and would like to tell others about. So hard to know sometimes who to call. I'm glad I called A & G!

2
★★★★★

Finally, found a repair service that is to be highly recommended! Gary from A & G fixed two appliances in less than an hour. He knows his appliances and is a guy we felt we could trust and would like to tell others about. So hard to know sometimes who to call. I'm glad I called A & G!

Pros: We trust this repair service.

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