Woltil's Plumbing Heating & AC

★☆☆☆☆

Home & Garden

Home & Garden
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Greiner Buildings Inc

3691 Midland Rd Kewanee, IL

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Menards

157 W South Kewanee, IL

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We just had a hard rainstorm over the weekend and had some minor flooding in our basement. On Monday I called Woltil's and explained our problem and asked if they installed sump pumps and if they would send someone out to give us an estimate. The lady said "I'll stop you right there sir and tell you the work could cost up to $1000 with the labor, parts etc." I told her that would be ok if they could send someone out for an estimate. She said "Well they wouldn't be able to tell you anything other than what I'm telling you now" I told her we had a unique situation with a large basement but I wasn't in a hurry. She said "We're very busy and I can't drop everything right now". Wow. I told her thank you and I would be calling a competitor. This person should NOT be manning the phones at Woltil's and gets an "F" from me. If that's the way they do business, then I want nothing to do with them.

1
★☆☆☆☆

We just had a hard rainstorm over the weekend and had some minor flooding in our basement. On Monday I called Woltil's and explained our problem and asked if they installed sump pumps and if they would send someone out to give us an estimate. The lady said "I'll stop you right there sir and tell you the work could cost up to $1000 with the labor, parts etc." I told her that would be ok if they could send someone out for an estimate. She said "Well they wouldn't be able to tell you anything other than what I'm telling you now" I told her we had a unique situation with a large basement but I wasn't in a hurry. She said "We're very busy and I can't drop everything right now". Wow. I told her thank you and I would be calling a competitor. This person should NOT be manning the phones at Woltil's and gets an "F" from me. If that's the way they do business, then I want nothing to do with them.

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I requested that Woltils send someone familiar with tankless water heaters to install one in my house. The vent pipe was already installed, the unit was hung, water and gas lines were already installed within 3 feet of the unit. All Woltils had to do was connect two plastic water lines and one propane gas line to the tankless unit. Seven and one half hours later the Woltils employee left .....the water heater knobs were left off and the face cover was not correctly attached. The unit is not properly set up and I will have to call another plumber to finish the job. I refused to pay 7 1/2 hours labor so they compromised with 5 1/2 hours. No way... I paid them for 2 1/2 hours labor (more than enough to install three lines), but all of a sudden their "material" expenses (which Menards estimates to cost about $25) rose to $99. Beware.

1
★☆☆☆☆

I requested that Woltils send someone familiar with tankless water heaters to install one in my house. The vent pipe was already installed, the unit was hung, water and gas lines were already installed within 3 feet of the unit. All Woltils had to do was connect two plastic water lines and one propane gas line to the tankless unit. Seven and one half hours later the Woltils employee left .....the water heater knobs were left off and the face cover was not correctly attached. The unit is not properly set up and I will have to call another plumber to finish the job. I refused to pay 7 1/2 hours labor so they compromised with 5 1/2 hours. No way... I paid them for 2 1/2 hours labor (more than enough to install three lines), but all of a sudden their "material" expenses (which Menards estimates to cost about $25) rose to $99. Beware.

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