Thorndale Cleaners & Tailors

★★★☆☆

About Thorndale Cleaners & Tailors

Personal Services

Personal Services
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3.0 4
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I was inspired by the cute dog in the window to go in. We recently inherited an awesome winter coat from a neighbor for my 6 year old, but the zipper was funky. So I thought, hey! Cute dog, seemingly nice lady, I'll give them my business. New zipper and dry cleaning for the coat, $25.00.

We pick it up last Wednesday, and he wears it with glee. It pops open from the bottom once, but I figure Meh, 6-year-old zipping skills. Then it pops open again. And then his kindergarten teacher asks us not to let him wear the coat because it won't stay closed.

So I bring it back today, a mere one week later, expecting a "woah, I'm so sorry, let me fix that for you." But no. Instead, she gets mad at ME, saying that I'm wrong, it's a good zipper, see, it closes! And then she calls the cops who sit outside on me! I was friendly, polite and understanding especially because I had my children with me. The cops sided with me, but after she still refused to help, with a firm "no!" The officer told me to hire a lawyer and then leave. I am so humiliated! My eyes welled up with tears, and as I exited, I said "it's not fair." And then to the cop, "it's bad business." He asked me to leave, and said it was a civil matter now. I just am so humiliated and mad, and embarrassed!

All from a dry cleaner. It's a shame, and indeed, VERY bad business. You do not call the cops on a customer because you refuse to do right by them!

1
★☆☆☆☆

I was inspired by the cute dog in the window to go in. We recently inherited an awesome winter coat from a neighbor for my 6 year old, but the zipper was funky. So I thought, hey! Cute dog, seemingly nice lady, I'll give them my business. New zipper and dry cleaning for the coat, $25.00.

We pick it up last Wednesday, and he wears it with glee. It pops open from the bottom once, but I figure Meh, 6-year-old zipping skills. Then it pops open again. And then his kindergarten teacher asks us not to let him wear the coat because it won't stay closed.

So I bring it back today, a mere one week later, expecting a "woah, I'm so sorry, let me fix that for you." But no. Instead, she gets mad at ME, saying that I'm wrong, it's a good zipper, see, it closes! And then she calls the cops who sit outside on me! I was friendly, polite and understanding especially because I had my children with me. The cops sided with me, but after she still refused to help, with a firm "no!" The officer told me to hire a lawyer and then leave. I am so humiliated! My eyes welled up with tears, and as I exited, I said "it's not fair." And then to the cop, "it's bad business." He asked me to leave, and said it was a civil matter now. I just am so humiliated and mad, and embarrassed!

All from a dry cleaner. It's a shame, and indeed, VERY bad business. You do not call the cops on a customer because you refuse to do right by them!

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.

I was inspired by the cute dog in the window to go in. We recently inherited an awesome winter coat from a neighbor for my 6 year old, but the zipper was funky. So I thought, hey! Cute dog, seemingly nice lady, I'll give them my business.

3
★★★★★

I was inspired by the cute dog in the window to go in. We recently inherited an awesome winter coat from a neighbor for my 6 year old, but the zipper was funky. So I thought, hey! Cute dog, seemingly nice lady, I'll give them my business.

.

Had two pairs of pants to make into skinny pants and a skirt that literally needed just a hem re-done. Was told it would be 35$ total (despite the fact I had already hemmed on leg myself, and very little except a few straight pins and a swipe through the sewing machine was needed). Was told to pay on the spot, since I couldn't, I decided to return when I was ready with the $. Returned 3 weeks later, the store clerk couldn't locate my clothes at first, as I waited, I watched her allow another customer to pay upon pick up (an option denied to me). Eventually, she brought out my clothes. I decided she probably didn't want my business after my experience there.

1
★☆☆☆☆

Had two pairs of pants to make into skinny pants and a skirt that literally needed just a hem re-done. Was told it would be 35$ total (despite the fact I had already hemmed on leg myself, and very little except a few straight pins and a swipe through the sewing machine was needed). Was told to pay on the spot, since I couldn't, I decided to return when I was ready with the $. Returned 3 weeks later, the store clerk couldn't locate my clothes at first, as I waited, I watched her allow another customer to pay upon pick up (an option denied to me). Eventually, she brought out my clothes. I decided she probably didn't want my business after my experience there.

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This bright dry cleaner can be counted on to get your clothes clean quickly and at a reasonable price. The owner can also do alterations and mending--for just a few dollars you can extend the life of your work and formal clothes. The shop is conveniently located near the Thorndale CTA stop exit.

PROS: location, service, price
CONS:

4
★★★★☆

This bright dry cleaner can be counted on to get your clothes clean quickly and at a reasonable price. The owner can also do alterations and mending--for just a few dollars you can extend the life of your work and formal clothes. The shop is conveniently located near the Thorndale CTA stop exit.

PROS: location, service, price
CONS:

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