Schaumburg Toyota

My daughter recently purchased a new car from this facility. A dent was discovered on the roof (outside). The saleman promised to fix when it was brought back. The car was returned and the dent was removed no painting of the roof no removal of the scratches. I spoke to a Manager and was told to bring the car back and it would be taken care of. The arrogant Sales person said that he never promised to make the car like new that he wouldn't remove the scatches or do the paint job that's so obviously needed. Never again will I purchase another car from this dealership.

Posted 08/11/09 | Report Abuse

Was this review helpful to you?

Best experience I have ever had buying a car. I worked direckly with a manager on the price of my car no back and forth like those other stores.

Thank you
Josh

Posted 05/22/08 | Report Abuse

Was this review helpful to you?

I went to this dealership because it is very close to where I live. I asked for coolant flush and this guy did drain and fill. When I argued about why they did drain and fill when I asked for a flush the service manager said that this is what they do and they do not have any machine like jiffy lube to do flush. He also said that if I do a flush my water pump and other thing might go bad and would need a replacement. I argued but this guy did not budge from his stand. He did this because I had a coupon for $39.99 for coolant flush from some other Toyota dealership and they said that they will honor the coupon. Regular charge for coolant flush is $125.

They cheat customers I am not going there any more. I am happy to travel to some 20-30 miles to other dealership for better service..

Posted 02/13/08 | Report Abuse

Was this review helpful to you?

It's a great idea to get yourself a Toyota Corolla, but before you stop by at this dealer think twice. This guys took money, and promissed to get us our dream car max. in 2 weeks. After a week called us the car is comming. One day later: it was unofficialy damaged, we need to wait 1 week longer. After 2 weeks the manager told us:" I won't tell you when the car is comming." I'm glad we went out to shop somwhere else.

PROS: nice promises
CONS: terrible service

Posted 08/31/06 | Report Abuse

Was this review helpful to you?

This place did not hesitate to sell me a total LEMON. I looked at a lot of cars and found a decent deal on a Mazda on their lot. During the test drive, I found something wrong with the steering wheel. The salesman agreed to fix it. He even brought a service guy out who agreed to fix it while I filled out the paperwork. When they pulled the car around, the problem wasn't fixed and they refused to do anything about it. Then, two days later, the check engine light came on, the car stalled and I nearly got killed on the highway. I called the dealership about taking car back and they were basically like, "Tough." They have good (not great) prices, but it's not worth it considering the headache afterwards. Avoid this dealership.

PROS: Decent prices.
CONS: Virtually everything else.

Posted 07/20/06 | Report Abuse

Was this review helpful to you?

When my mom was looking for a Sequoia, I decided to check out Schaumburg Toyota. On my first visit, the saleman was very good and showed me the car and all the options. My next visit I brought my mom with but the salesman who was helping me the first time was off that day so we went to the cashier to ask for a salesman as no one was to be found in the showroom. After 2 pages, the cashier than paged the new car manager. He wasn't very friendly as he was "bothered" so he got a salesman from the back. We explained to the salesman the situation and after he heard our salesman was another person, he wouldn't help us at all and said we needed to come back when our salesman was working. Then the general manager happened to walk by and was very nice and friendly and told him the situation and was very apologetic for their new car manager and salesman who wouldn't help us and got another salesman to help us. They have good selection but their sales department wasn't very helpful.

Posted 11/06/05 | Report Abuse

Was this review helpful to you?

When my girlfriend was looking for a car, she decided to purchase her Camry from Schaumburg Toyota. They had good pricing but their first salesman wasn't very nice so they had to provide us with another salesman. They had very good selection and the display area was small but nice. The service area was very clean and the waiting area was spacious with TV and magazines. If you are looking for a Toyota, give Schaumbur Toyota a try as it's off of Golf Road.

Posted 10/16/05 | Report Abuse

Was this review helpful to you?

Toyota of Schaumburg is one of the best places to shop for a car. The sales staff are helpful without being pushy. They are very willing to negotiate on price, help with financing, and seem genuinely interested in getting you a car that you are happy with. I have bought one car from here already, and plan on going back again when I need a new one. Their service department is also top-notch, although I have to say that I have only been in for a couple of oil changes and routine check ups. I just haven't had any problems with my car!

Posted 07/15/05 | Report Abuse

Was this review helpful to you?