P K Dugan's Sports Bar & Grill

★☆☆☆☆

About P K Dugan's Sports Bar & Grill

Hours
Mon. - Sun. 10am - 1am

Food

Food
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WOW, cant believe the customer service. i was at this shower. I was just appauld at the response from the owner himself. The really sad thing is most customers will nto complain, they will just tell everyone else about the bad experience. Pat had an opportunity to address the hostess and as a good business man could have even offered her a coupon to come back and hence spend more money and walk out feeling good. Instead he blew it. Are family has a Christmas party there for about 40 people, we wont be doing this anymore.

Anyone want to suggest a new place, we are devoted customers and being in the food business ourselves for the last 15 years we love to spread the word!

1
★☆☆☆☆

WOW, cant believe the customer service. i was at this shower. I was just appauld at the response from the owner himself. The really sad thing is most customers will nto complain, they will just tell everyone else about the bad experience. Pat had an opportunity to address the hostess and as a good business man could have even offered her a coupon to come back and hence spend more money and walk out feeling good. Instead he blew it. Are family has a Christmas party there for about 40 people, we wont be doing this anymore.

Anyone want to suggest a new place, we are devoted customers and being in the food business ourselves for the last 15 years we love to spread the word!

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Had a baby shower at PK Dugan??s Sunday afternoon. Was served BURNT pizza, lousy service and customer service by Pat Dugan was the worst.(What a JERK)
I originally booked this baby shower for 1-4 for a Sunday, in person at Dugans. I was contacted by phone and told that Dugan doubled booked and I would have to change my time to 4-7 or change the date. I conceded and changed my time to 4-7.
On the day of the Party, I ordered 4 pizzas and 2 pitchers of pop. The pizza came out BURNT on the bottom. I did not notice this right away as I did not try a piece until later( busy running the baby shower). And as guest are, they did not come to me and say the pizzas were BURNT. After having a bite of this BURNT pizza, I went to the bar and asked the waitress that was working my shower for Pat. She said that he had left and was there anything wrong. I told her the pizzas where BURNT on the bottom. She came in and looked at the remaining slices on the pizza pans. She agreed the pizzas were BURNT and asked if we wanted new pizzas or take something off the bill. I stated that something off the bill would be fine.
After the shower I went to the bar to pay the bill. Dugan had showed back up and told me there would NOT be any money taking off the bill. We ate the pizzas and quests took the rest.Not sure why they did, maybe for the DOG. I wouldn't of feed that to the neighbors dog!! I advised Dugan that HIS WAIT STAFF agreed on taking something off the bill instead of making 4 new pizzas. Dugan stated that's tuff, you ate the pizzas, you pay. I also advised Dugan that the pop pitcher were filled without the waitress asking me for an other refill. So there was 2 full pitchers of pop left. Again, Dugans response was "tuff" here is the bill and pay.

I will not be back or any of the guest from the baby shower. I have already started spreading the Bad word about PK Dugans and will continue. As he has earned such response and review.

Dugan how do you say in business???

1
★☆☆☆☆

Had a baby shower at PK Dugan??s Sunday afternoon. Was served BURNT pizza, lousy service and customer service by Pat Dugan was the worst.(What a JERK)
I originally booked this baby shower for 1-4 for a Sunday, in person at Dugans. I was contacted by phone and told that Dugan doubled booked and I would have to change my time to 4-7 or change the date. I conceded and changed my time to 4-7.
On the day of the Party, I ordered 4 pizzas and 2 pitchers of pop. The pizza came out BURNT on the bottom. I did not notice this right away as I did not try a piece until later( busy running the baby shower). And as guest are, they did not come to me and say the pizzas were BURNT. After having a bite of this BURNT pizza, I went to the bar and asked the waitress that was working my shower for Pat. She said that he had left and was there anything wrong. I told her the pizzas where BURNT on the bottom. She came in and looked at the remaining slices on the pizza pans. She agreed the pizzas were BURNT and asked if we wanted new pizzas or take something off the bill. I stated that something off the bill would be fine.
After the shower I went to the bar to pay the bill. Dugan had showed back up and told me there would NOT be any money taking off the bill. We ate the pizzas and quests took the rest.Not sure why they did, maybe for the DOG. I wouldn't of feed that to the neighbors dog!! I advised Dugan that HIS WAIT STAFF agreed on taking something off the bill instead of making 4 new pizzas. Dugan stated that's tuff, you ate the pizzas, you pay. I also advised Dugan that the pop pitcher were filled without the waitress asking me for an other refill. So there was 2 full pitchers of pop left. Again, Dugans response was "tuff" here is the bill and pay.

I will not be back or any of the guest from the baby shower. I have already started spreading the Bad word about PK Dugans and will continue. As he has earned such response and review.

Dugan how do you say in business???

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