Merrick Animal Hospital

★★★★☆
41.8168 -87.85
Map and Directions to Merrick Animal Hospital

708-485-6500

9115 Ogden Ave

Brookfield, IL

60513

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Pets & Animals

Pets & Animals
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Reviews 1 - 26 of 26.
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Merrick Animal Hospital is a great hospital!! I could not imagine taking my pets anywhere else. Dr. Kostiuk is absolutely fantastic!! She is very knowledgable, and takes time to make sure i know exactly what is going on with my baby's. Her support team is also wonderful, especially Michael the technician. He is very courteous, helpful, and extremely bright. He should become a Dr. I always feel that my pets health is in the best of hands with the team at Merrick. Thanks!

An in regards to a previous comment about the cleanliness....its never dirty when I've been there, just needs a little updating. Remember that place has been there for over 100 years.

5
★★★★★

Merrick Animal Hospital is a great hospital!! I could not imagine taking my pets anywhere else. Dr. Kostiuk is absolutely fantastic!! She is very knowledgable, and takes time to make sure i know exactly what is going on with my baby's. Her support team is also wonderful, especially Michael the technician. He is very courteous, helpful, and extremely bright. He should become a Dr. I always feel that my pets health is in the best of hands with the team at Merrick. Thanks!

An in regards to a previous comment about the cleanliness....its never dirty when I've been there, just needs a little updating. Remember that place has been there for over 100 years.

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This week I was in the office for our dog to see the vet, I must say that Merrick has really gone down hill,the place is filthy, whom ever is supposed to be cleaning the exam rooms should be terminated,the filth on the walls is terrible,the floors are disgusting,the baseboards and furnature made me want to throwup. Please clean your hospital! When I bring me pet to a filthy animal hospital it makes me question the level of comittment that the owners have to my pet. Also a little heat in the building would't hurt. This place used to be clean and comfortable a year ago now it is a dump! Find a good cleaning and maintenance person. I am considering looking for a new animal hospital I am afraid my dog will get an infection, fleas or something worse.

1
★☆☆☆☆

This week I was in the office for our dog to see the vet, I must say that Merrick has really gone down hill,the place is filthy, whom ever is supposed to be cleaning the exam rooms should be terminated,the filth on the walls is terrible,the floors are disgusting,the baseboards and furnature made me want to throwup. Please clean your hospital! When I bring me pet to a filthy animal hospital it makes me question the level of comittment that the owners have to my pet. Also a little heat in the building would't hurt. This place used to be clean and comfortable a year ago now it is a dump! Find a good cleaning and maintenance person. I am considering looking for a new animal hospital I am afraid my dog will get an infection, fleas or something worse.

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I have been taking my dogs to Dr. Bowes for a few years now. Having had dogs for decades and been through four vets now (Berwyn VCA, Blum downtown, Boone in Western Springs), I can say unequivocally that every encounter I've had at Merrick has surpassed the other places I've been to. As a whole, the Drs. and staff have been professional and compassionate. I've never had to wait more than 10 minutes for an appointment. There has never been more than two others in the waiting area with me when I've gone. When I've called for an appointment and the symptom my dog is having seems strange or urgent, they do not hesitate to get me in right away. They remember me and my dog's history without me having to remind them. I highly recommend Merrick and don't agree with the negative comments posted here.

5
★★★★★

I have been taking my dogs to Dr. Bowes for a few years now. Having had dogs for decades and been through four vets now (Berwyn VCA, Blum downtown, Boone in Western Springs), I can say unequivocally that every encounter I've had at Merrick has surpassed the other places I've been to. As a whole, the Drs. and staff have been professional and compassionate. I've never had to wait more than 10 minutes for an appointment. There has never been more than two others in the waiting area with me when I've gone. When I've called for an appointment and the symptom my dog is having seems strange or urgent, they do not hesitate to get me in right away. They remember me and my dog's history without me having to remind them. I highly recommend Merrick and don't agree with the negative comments posted here.

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I adopted a pug from a shelter this past May. I have several friends who bring their pets to Merrick, so when she needed care, I called for an appointment and that's where I brought her. My initial reaction was, "Wow, they really care about your pets here!" Based on her behaviors, the shelter believes that my little girl was a puppy mill dog. I explained that to Dr. Murnighan on our first visit. I was impressed with the time he took with her, and with the fact that when I'd emailed him about her being afraid of firecrackers and thunder storms he took the time to respond to the email and attached information on how to help dogs get through thunderstorms. Fast forward to about three weeks ago. I emailed Dr. Murnighan and left three phone messages to find out about getting a tranquilizer for her since my neighbors still seemed to be celebrating July 4th. He never responded to my email, nor did he return any one of the three messages I'd left. To the person who mentioned that Dr. Murnighan called her on a Tuesday, after a Saturday fiasco, consider your self lucky. If you have to reach him again, you might not be as lucky.

4
★★★★☆

I adopted a pug from a shelter this past May. I have several friends who bring their pets to Merrick, so when she needed care, I called for an appointment and that's where I brought her. My initial reaction was, "Wow, they really care about your pets here!" Based on her behaviors, the shelter believes that my little girl was a puppy mill dog. I explained that to Dr. Murnighan on our first visit. I was impressed with the time he took with her, and with the fact that when I'd emailed him about her being afraid of firecrackers and thunder storms he took the time to respond to the email and attached information on how to help dogs get through thunderstorms. Fast forward to about three weeks ago. I emailed Dr. Murnighan and left three phone messages to find out about getting a tranquilizer for her since my neighbors still seemed to be celebrating July 4th. He never responded to my email, nor did he return any one of the three messages I'd left. To the person who mentioned that Dr. Murnighan called her on a Tuesday, after a Saturday fiasco, consider your self lucky. If you have to reach him again, you might not be as lucky.

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A year ago I had to find a new vet for an old dog, who really didn't like males. I called Merrick and then got me in rather quickly as a new patient with Dr. Kasper. She was sweet and kind to my old dog and did the exam and blood draw on the floor, so not to stress her out. Within the last 2 months I have had to call many times with questions about my dog, because getting her in the car was to difficult and I didn't want to stress her out. Every time I received a call back from Dr. Kasper with great answers to help me out. On October 2, 2009 my 14 1/2 year old dog couldn't get up, soiled herself and me, I knew it was time. I called at 3:30 and they got me in at 4:40 pm, there was nothing more that could be done for her, they made her comfortable and when I was ready we put her down and Dr. Casper said I could stay in the room as long as I needed no one would bother us. When I came out of the room crying, and lost. I was going to pay, they I could come back and take care of it and all the girls behind the desk said sorry, I called on Monday the 5th, because I realized I didn't pay and they asked me how I was doing, I told they I'd be in on Wednesday to pay my bill and they said that was fine. To me that is compassion when I needed it the most, Dr. Kasper and all the staff are the best I have ever had the pleasure to deal with. I have had animals my whole life growing up and now my own, I will always bring my babies to them.

5
★★★★★

A year ago I had to find a new vet for an old dog, who really didn't like males. I called Merrick and then got me in rather quickly as a new patient with Dr. Kasper. She was sweet and kind to my old dog and did the exam and blood draw on the floor, so not to stress her out. Within the last 2 months I have had to call many times with questions about my dog, because getting her in the car was to difficult and I didn't want to stress her out. Every time I received a call back from Dr. Kasper with great answers to help me out. On October 2, 2009 my 14 1/2 year old dog couldn't get up, soiled herself and me, I knew it was time. I called at 3:30 and they got me in at 4:40 pm, there was nothing more that could be done for her, they made her comfortable and when I was ready we put her down and Dr. Casper said I could stay in the room as long as I needed no one would bother us. When I came out of the room crying, and lost. I was going to pay, they I could come back and take care of it and all the girls behind the desk said sorry, I called on Monday the 5th, because I realized I didn't pay and they asked me how I was doing, I told they I'd be in on Wednesday to pay my bill and they said that was fine. To me that is compassion when I needed it the most, Dr. Kasper and all the staff are the best I have ever had the pleasure to deal with. I have had animals my whole life growing up and now my own, I will always bring my babies to them.

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We went to Dr. Weiser for 20 years for our border collies Sapphire and Shannon. Sapphire lived 6 yrs Shannon 14 1/2 yrs.We had to put Shannon down 12/18/08. Not once in all the years we went had we ever had a bad experience. The staff , especially the receptionist were all friendly , compassionate,and efficient. We lived in Brookfield for 14 yrs. Now in Naperville we used to drive back and forth and never minded when I got to Merrick felt like seeing friends. Still have yet find a vet as good as Dr Weiser. Would love to come back however now have 2 border collies 1 who does not like the car. To all of you how complain about receptionist she does run that office very smoothly, does care was Dr Weiser right arm. Sylvia does listen however she is also working doing her job. Trying to get everyone needs met human and animal. Dr Weiser retirement change for her as well. I miss everyone over there . Say to all of you be patient ,friendly, and relax . You lucky you have such a great staff tending to you and pets.

5
★★★★★

We went to Dr. Weiser for 20 years for our border collies Sapphire and Shannon. Sapphire lived 6 yrs Shannon 14 1/2 yrs.We had to put Shannon down 12/18/08. Not once in all the years we went had we ever had a bad experience. The staff , especially the receptionist were all friendly , compassionate,and efficient. We lived in Brookfield for 14 yrs. Now in Naperville we used to drive back and forth and never minded when I got to Merrick felt like seeing friends. Still have yet find a vet as good as Dr Weiser. Would love to come back however now have 2 border collies 1 who does not like the car. To all of you how complain about receptionist she does run that office very smoothly, does care was Dr Weiser right arm. Sylvia does listen however she is also working doing her job. Trying to get everyone needs met human and animal. Dr Weiser retirement change for her as well. I miss everyone over there . Say to all of you be patient ,friendly, and relax . You lucky you have such a great staff tending to you and pets.

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I have to say that one of the greatest things about Merrick is the staff. Yes I agree the receptionists can be a bit snippy at times, but I would be too if I was dealing with all those people on a regular basis.

The vets are amazing especially Dr. Bowes and Dr. Kasper. I really like the techs they have as well. We took our cat to VCA for awhile and the techs were unfriendly and they just didn't care. The young, short, long haired blond assistant was extremely friendly and caring towards my animals. She would constantly come out to talk to me about my dog whenever she saw me in the waiting room and I could tell that she honestly cared. The tech, with short highlighted blond/brown hair was also very very good at explaining how to use the medication to me. The techs seem to know exactly what they are talking about and unlike a lot of places i've been, they can actually answer questions without creating even more confusion for me.

I recently came across this website and noticed that you could give Merrick a rating and anyone that gives merrick less than 5 starts needs to have their head examined. I've had nothing but great experiences. This animal hospital is the definition caring, knowledgeable staff.

5
★★★★★

I have to say that one of the greatest things about Merrick is the staff. Yes I agree the receptionists can be a bit snippy at times, but I would be too if I was dealing with all those people on a regular basis.

The vets are amazing especially Dr. Bowes and Dr. Kasper. I really like the techs they have as well. We took our cat to VCA for awhile and the techs were unfriendly and they just didn't care. The young, short, long haired blond assistant was extremely friendly and caring towards my animals. She would constantly come out to talk to me about my dog whenever she saw me in the waiting room and I could tell that she honestly cared. The tech, with short highlighted blond/brown hair was also very very good at explaining how to use the medication to me. The techs seem to know exactly what they are talking about and unlike a lot of places i've been, they can actually answer questions without creating even more confusion for me.

I recently came across this website and noticed that you could give Merrick a rating and anyone that gives merrick less than 5 starts needs to have their head examined. I've had nothing but great experiences. This animal hospital is the definition caring, knowledgeable staff.

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Great Vets, excellent care and doesn't gouge you of your hard earned money. I am reading these reviews and thinking to myself if you are having a problem with a staff member, where is your spine! Did you make a complaint? Or did you just snivel, furthermore, what did you expect on a Saturday with no appointment. Did you ever go to your Medical doctor for yourself on a Saturday without an appointment? How long did you wait? Go to an emergency room? If your not dying, then plan on sitting for at least five hours.This is the best clinic I have been to and have been using them for over 15 years! I adopted two cats from the Naperville Animal League many years ago, brought them home and one was so sick, it wouldn't eat, drooled and could barely walk. I called the animal league and they referred me to their Super Clinic that they use. So made the trek from Brookfield to Naperville with this poor cat. Some young Vet said that the cat just needed to eat and that I should force feed him with a syringe. After two days of trying this, nothing was changing. I was charged $175.00! For being a new patient, a five minute consult and no results!I said enough is enough and called and made an appointment with Dr. Bowes, they had me in within 12 hours. The poor thing had an upper respiratory infection, was drooling because he was nauseous and was water deprived. Dr. Bowes cradled him, brought him in back gave him hydration via under the skin. Prescribed medicine for the infection. Took 15 minutes to talk to me about what to do and the follow up. Dr.'s Visit, Medication, Hydration $65.00! The cat was so much better within 24 hours. I had him for nine more years.I have to drop off a follow up urine sample today for my dog. If I come across this one rude staff member that I have not met (at least that I know of) I will not cry or complain on the Internet, I will go to the source!Best Veterinarian Practice I Have Ever Been To! Thank you for being there Merrick Animal Hospital, we need you!

5
★★★★★

Great Vets, excellent care and doesn't gouge you of your hard earned money. I am reading these reviews and thinking to myself if you are having a problem with a staff member, where is your spine! Did you make a complaint? Or did you just snivel, furthermore, what did you expect on a Saturday with no appointment. Did you ever go to your Medical doctor for yourself on a Saturday without an appointment? How long did you wait? Go to an emergency room? If your not dying, then plan on sitting for at least five hours.This is the best clinic I have been to and have been using them for over 15 years! I adopted two cats from the Naperville Animal League many years ago, brought them home and one was so sick, it wouldn't eat, drooled and could barely walk. I called the animal league and they referred me to their Super Clinic that they use. So made the trek from Brookfield to Naperville with this poor cat. Some young Vet said that the cat just needed to eat and that I should force feed him with a syringe. After two days of trying this, nothing was changing. I was charged $175.00! For being a new patient, a five minute consult and no results!I said enough is enough and called and made an appointment with Dr. Bowes, they had me in within 12 hours. The poor thing had an upper respiratory infection, was drooling because he was nauseous and was water deprived. Dr. Bowes cradled him, brought him in back gave him hydration via under the skin. Prescribed medicine for the infection. Took 15 minutes to talk to me about what to do and the follow up. Dr.'s Visit, Medication, Hydration $65.00! The cat was so much better within 24 hours. I had him for nine more years.I have to drop off a follow up urine sample today for my dog. If I come across this one rude staff member that I have not met (at least that I know of) I will not cry or complain on the Internet, I will go to the source!Best Veterinarian Practice I Have Ever Been To! Thank you for being there Merrick Animal Hospital, we need you!

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We have never been so disappointed in our vet care as when we took our dog into Merrick this weekend. We used to see Dr. Weiser there, who was wonderful, but who sadly has retired. So we started seeing Dr. Murnighan. Our dog became sick this weekend and when I saw blood in his stool I immediately called Merrick. Of course we had no appointment, but they said bring him in right away, that they were booked, but they would see him but we would have to wait til they could sqeeze him. And since Dr. Murnighan was off that day we would have to be seen by another vet as a new patient. Fine. So we rush and get there at 9:30. The waiting room was like grand central station and from talking with some of the other people there, they apparently overbooked. Some people just left before seeing the vet. But we waited, and waited and watched other "emergencies" be called ahead of us, for dogs that had come well after us who also had no appointments. When we inquired at the front desk about this, we were told "you are next". But we werent. And we didnt get in to see the vet until 1:05, some 3 1/2 hours later. Our poor dog was so stressed. Did they even offer him some water? No. And when I saw Dr. Murnighan come into the office, when they said he was not there, I jumped up and asked him "since he WAS there" if he could check our dog, his patient ,out. The vet said that this is his day off and he was just there to discharge a dog. And he basically just blew us off. What kind of medical person does that? So we finally got to see Dr. Hosek and I think we were in with him for 10 minutes or so before he issued us some antibiotics. We have been going to Merrick for 13 years and I even recommended them to our neighbors. Now I am looking for another vet. Even the receptionist said that making us wait for 3 1/2 hours was inexcusable. Dr Weiser, we need you back!
UPDATE: I have to say that Dr. Murnighan has redeemed himself. He called us on tuesday to see how our dog was doing and to apologize for the terrible experience we had at the clinic. He truly just was there for a few minutes and was told that we would be seen by another vet. He later found out just how chaotic the clinic was that day and called me to try to make things right. So I agreed to bring our dog back in, and this time there was no wait, and we got a thorough exam, complete with blood workup and urine sample. So far our dog has rebounded and is doing great. Dr. Murnighan agreed that the conditions in the clinic that saturday were ridiculous and he said he has spoken to the newish vet/manager to let him know that you cant run a clinic like that. He is determined to turn the place around. Lets hope he can!

4
★★★★☆

We have never been so disappointed in our vet care as when we took our dog into Merrick this weekend. We used to see Dr. Weiser there, who was wonderful, but who sadly has retired. So we started seeing Dr. Murnighan. Our dog became sick this weekend and when I saw blood in his stool I immediately called Merrick. Of course we had no appointment, but they said bring him in right away, that they were booked, but they would see him but we would have to wait til they could sqeeze him. And since Dr. Murnighan was off that day we would have to be seen by another vet as a new patient. Fine. So we rush and get there at 9:30. The waiting room was like grand central station and from talking with some of the other people there, they apparently overbooked. Some people just left before seeing the vet. But we waited, and waited and watched other "emergencies" be called ahead of us, for dogs that had come well after us who also had no appointments. When we inquired at the front desk about this, we were told "you are next". But we werent. And we didnt get in to see the vet until 1:05, some 3 1/2 hours later. Our poor dog was so stressed. Did they even offer him some water? No. And when I saw Dr. Murnighan come into the office, when they said he was not there, I jumped up and asked him "since he WAS there" if he could check our dog, his patient ,out. The vet said that this is his day off and he was just there to discharge a dog. And he basically just blew us off. What kind of medical person does that? So we finally got to see Dr. Hosek and I think we were in with him for 10 minutes or so before he issued us some antibiotics. We have been going to Merrick for 13 years and I even recommended them to our neighbors. Now I am looking for another vet. Even the receptionist said that making us wait for 3 1/2 hours was inexcusable. Dr Weiser, we need you back!
UPDATE: I have to say that Dr. Murnighan has redeemed himself. He called us on tuesday to see how our dog was doing and to apologize for the terrible experience we had at the clinic. He truly just was there for a few minutes and was told that we would be seen by another vet. He later found out just how chaotic the clinic was that day and called me to try to make things right. So I agreed to bring our dog back in, and this time there was no wait, and we got a thorough exam, complete with blood workup and urine sample. So far our dog has rebounded and is doing great. Dr. Murnighan agreed that the conditions in the clinic that saturday were ridiculous and he said he has spoken to the newish vet/manager to let him know that you cant run a clinic like that. He is determined to turn the place around. Lets hope he can!

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I have had nothing but good experiences with this vet. I wouldn't take my animals anywhere else. I first saw dr. weiser and now I'm seeing dr. bowes who is the most amazing vet ever. Very good bedside manner for the animals too. As far as the receptionists, they know me by first name and the two blondes are extremely nice to me and my animals. I've never seen them be rude to anyone else either. The brunette was rude to me 2x but not after that. I highly recommend this vet. Just because you've had a bad experience at the front desk (which still shocks me) it's well worth it for the quality of care your animals are getting. They've saved my cats life 2x now.

5
★★★★★

I have had nothing but good experiences with this vet. I wouldn't take my animals anywhere else. I first saw dr. weiser and now I'm seeing dr. bowes who is the most amazing vet ever. Very good bedside manner for the animals too. As far as the receptionists, they know me by first name and the two blondes are extremely nice to me and my animals. I've never seen them be rude to anyone else either. The brunette was rude to me 2x but not after that. I highly recommend this vet. Just because you've had a bad experience at the front desk (which still shocks me) it's well worth it for the quality of care your animals are getting. They've saved my cats life 2x now.

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I took my dog for his yearly checkup in June, and was shocked by what I encounter. First, there was no where to sit or even stand for that matter. There were 5 dogs and three cats waiting already, and more waiting to check in or out, people were actually outside to wait. This is a huge a safety issue for the animal and it's owner. I pray that your overbooking does not result in the injury of a pet or human. In the past, I usually waited with the max of three other pets and owners, and we were in with our doctor within 5 minutes not the 25 minutes I waited in June. My second concern was with the new receptionist, she was extremely rude and totally unprofessional. She ignored me for 9 minutes while I was the only one standing in front of her, to pay my bill. She also was screaming that everyone was leaving without paying, gee I wonder why! If I didn't have my son with me to take my pet to the car I would of left too, due to the unsafe conditions, I had to keep looking around so I did not get hurt waiting to pay my bill. Thank god the regular receptionist took my bill from the unruly one and had me out quickly just like always. Lastly, Move the scale, our you kidding me to put in right in the entrance, yet another safety concern, Do I have to list all the reasons that scale should be moved in the name of safety! The only hope I have is that I pray that was my last time coming because Doctor Kasper will leave and I will follow her or that my dog stays healthy till next June or you make these changes. I have spoken here for many customers that you have and why are we all saying the same thing. We are all dissatisfied in the management, I hope you here us, changes are good if they are in the best interest of the pet and owner, yours so far are not.

1
★☆☆☆☆

I took my dog for his yearly checkup in June, and was shocked by what I encounter. First, there was no where to sit or even stand for that matter. There were 5 dogs and three cats waiting already, and more waiting to check in or out, people were actually outside to wait. This is a huge a safety issue for the animal and it's owner. I pray that your overbooking does not result in the injury of a pet or human. In the past, I usually waited with the max of three other pets and owners, and we were in with our doctor within 5 minutes not the 25 minutes I waited in June. My second concern was with the new receptionist, she was extremely rude and totally unprofessional. She ignored me for 9 minutes while I was the only one standing in front of her, to pay my bill. She also was screaming that everyone was leaving without paying, gee I wonder why! If I didn't have my son with me to take my pet to the car I would of left too, due to the unsafe conditions, I had to keep looking around so I did not get hurt waiting to pay my bill. Thank god the regular receptionist took my bill from the unruly one and had me out quickly just like always. Lastly, Move the scale, our you kidding me to put in right in the entrance, yet another safety concern, Do I have to list all the reasons that scale should be moved in the name of safety! The only hope I have is that I pray that was my last time coming because Doctor Kasper will leave and I will follow her or that my dog stays healthy till next June or you make these changes. I have spoken here for many customers that you have and why are we all saying the same thing. We are all dissatisfied in the management, I hope you here us, changes are good if they are in the best interest of the pet and owner, yours so far are not.

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Rude, Rude. Ride front desk The vets are terrific but I don't understand why they have Satan's Sisters working at reception. How can the vets let these crazy receptionists handle the office. I have never met such rude employees! They are full of hate for the animal owners that visit the clinic. Just don't get it!!!!

1
★☆☆☆☆

Rude, Rude. Ride front desk The vets are terrific but I don't understand why they have Satan's Sisters working at reception. How can the vets let these crazy receptionists handle the office. I have never met such rude employees! They are full of hate for the animal owners that visit the clinic. Just don't get it!!!!

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I thought that I was the only one who thought that one of the receptionists was very rude. The other receptionist is so nice, but wouldn't you know that I was always "helped" by the rude one. I loved the vet (Dr. Bowes), but I am switching now due to the long wait and poor treatment by the staff.

1
★☆☆☆☆

I thought that I was the only one who thought that one of the receptionists was very rude. The other receptionist is so nice, but wouldn't you know that I was always "helped" by the rude one. I loved the vet (Dr. Bowes), but I am switching now due to the long wait and poor treatment by the staff.

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I've had nothing but great experiences here. Dr. Shack is very thorough and genuine. She follows up with a phone call after any of my pets have blood work or other procedures. After one of my dog's surgeries I received a follow up call from Dr. Shack and one of the vet techs - very impressed. I also don't feel like they're trying to gouge you with pricing. I feel they want people to be able to afford to take care of their pets. I'm extremely happy that we switched from VCA to Merrick. VCA was always friendly and I have no doubt they have good vets, but I felt they wanted you in and out as quickly as possible, and it's no secret that their pricing is through the roof.

5
★★★★★

I've had nothing but great experiences here. Dr. Shack is very thorough and genuine. She follows up with a phone call after any of my pets have blood work or other procedures. After one of my dog's surgeries I received a follow up call from Dr. Shack and one of the vet techs - very impressed. I also don't feel like they're trying to gouge you with pricing. I feel they want people to be able to afford to take care of their pets. I'm extremely happy that we switched from VCA to Merrick. VCA was always friendly and I have no doubt they have good vets, but I felt they wanted you in and out as quickly as possible, and it's no secret that their pricing is through the roof.

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My animals have seen Dr. Weiser (retired), Dr. Shack and Dr. Merningham, all of whom are excellent. Doctors Shack and Merningham were especially caring and patient with my cats and sympathetic to my worries. They took the time to explain my pets' illnesses and treatments thoroughly and answered all my questions. The price of services is very reasonable. The receptionist with the short brownish hair is very impatient but once you get past her, everything is great. The vet techs are also very kind.

4
★★★★☆

My animals have seen Dr. Weiser (retired), Dr. Shack and Dr. Merningham, all of whom are excellent. Doctors Shack and Merningham were especially caring and patient with my cats and sympathetic to my worries. They took the time to explain my pets' illnesses and treatments thoroughly and answered all my questions. The price of services is very reasonable. The receptionist with the short brownish hair is very impatient but once you get past her, everything is great. The vet techs are also very kind.

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I went to Merrick Animal Hospital for the first time and saw Dr. Shack. She was great! I've taken my dogs to at least 15 different veterinarians (in 8 veterinary practices) over the past 40 years and know that it is rare to find a vet who communicates well with both animals and people. I appreciated her thoroughness and willingness to take the time to make sure I understood what was wrong and the options for treatment.

5
★★★★★

I went to Merrick Animal Hospital for the first time and saw Dr. Shack. She was great! I've taken my dogs to at least 15 different veterinarians (in 8 veterinary practices) over the past 40 years and know that it is rare to find a vet who communicates well with both animals and people. I appreciated her thoroughness and willingness to take the time to make sure I understood what was wrong and the options for treatment.

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I would also have to agree with anyone else who has had a problem with one particular staff member. I love the vets there but I find myself always "crossing my fingers" that one, particularly rude staff member doesn't answer the phone when I call or wait on me when I have to go in. I always just assumed she must be married to one of the vet's...that's the only way she could still have a job there.

1
★☆☆☆☆

I would also have to agree with anyone else who has had a problem with one particular staff member. I love the vets there but I find myself always "crossing my fingers" that one, particularly rude staff member doesn't answer the phone when I call or wait on me when I have to go in. I always just assumed she must be married to one of the vet's...that's the only way she could still have a job there.

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Yes, I would agree with anyone who has commented about the staff. However, I would mention that it is only one staff person that I have encountered who is rude and bossy. The rest are very professional. If I need to call and order a prescription dog food, most staff who answer are nice. If a particular one answers, I know I will be in for a hassle. Don't even bother calling about a prescription dog food on a Saturday, she will really ream you out for calling on a busy day. I put up with this as I like everything else about this place. I do not think that the vets know how bad this is.

4
★★★★☆

Yes, I would agree with anyone who has commented about the staff. However, I would mention that it is only one staff person that I have encountered who is rude and bossy. The rest are very professional. If I need to call and order a prescription dog food, most staff who answer are nice. If a particular one answers, I know I will be in for a hassle. Don't even bother calling about a prescription dog food on a Saturday, she will really ream you out for calling on a busy day. I put up with this as I like everything else about this place. I do not think that the vets know how bad this is.

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After reading all the wonderful reviews for this hospital it really saddens me that I have not had these same pleasant experiences. My family just moved to illinois this summer and when we saw that we had a veterinarians office right around the corner from our new home we were very excited. I called Merrick to let them know that we had just moved into the neighborhood, that we had an elderly boxer and that I would like their fax number so that I could have her records sent to them. The lady on the other end of the phone was completely rude. She made a comment about how busy she was I guess to infer that she really didn't have any time to impress a NEW customer. A few hours later I went into the office to introduce myself in person and get a copy of my dogs shot records for our home office, the same lady that I spoke to on the phone tossed them across the counter at me. When I asked her if all of my dogs shots seemed to be up to date she shrugged her shoulders and said she didn't have time to look at them. The second time I went to Merrick was today because my dog is apparently having an allergic reaction to something and I didn't want to take any chances due to her age. The very same lady informed me that that they don't have any records for my dog or a file. I explained that I had had the records faxed a few months ago and she shrugged her shoulders and said that if I didn't fill out any paperwork they were most likely thrown away. I told her that she was actually the one who had given me the records and that she didn't ask me to fill out any paperwork. She shrugged her shoulders and said that it may have been her but I still should have filled out paperwork. I wasn't sure how I was suppose to know that being that I was the NEW client. She then proceeded to throw her arms in the air and exclaim that this was not her fault. All this took place infront of other customers and once again I walked out crying and in tears...worried about my dog. Both times this same lady has treated me like an adversary instead of a new customer. Helpfullness, suggestions, hospitality and understanding would have been called for but not words I would use to describe my experience. Two ladies work up front in the office. One with a short blondish bob, who seems to be very friendly, and another with very short brownish/blondish hair who is very unprofessional. I would love to see the vet's in this office, since they seem to have a great reputation, but I can't get past the MEAN lady up front.

1
★☆☆☆☆

After reading all the wonderful reviews for this hospital it really saddens me that I have not had these same pleasant experiences. My family just moved to illinois this summer and when we saw that we had a veterinarians office right around the corner from our new home we were very excited. I called Merrick to let them know that we had just moved into the neighborhood, that we had an elderly boxer and that I would like their fax number so that I could have her records sent to them. The lady on the other end of the phone was completely rude. She made a comment about how busy she was I guess to infer that she really didn't have any time to impress a NEW customer. A few hours later I went into the office to introduce myself in person and get a copy of my dogs shot records for our home office, the same lady that I spoke to on the phone tossed them across the counter at me. When I asked her if all of my dogs shots seemed to be up to date she shrugged her shoulders and said she didn't have time to look at them. The second time I went to Merrick was today because my dog is apparently having an allergic reaction to something and I didn't want to take any chances due to her age. The very same lady informed me that that they don't have any records for my dog or a file. I explained that I had had the records faxed a few months ago and she shrugged her shoulders and said that if I didn't fill out any paperwork they were most likely thrown away. I told her that she was actually the one who had given me the records and that she didn't ask me to fill out any paperwork. She shrugged her shoulders and said that it may have been her but I still should have filled out paperwork. I wasn't sure how I was suppose to know that being that I was the NEW client. She then proceeded to throw her arms in the air and exclaim that this was not her fault. All this took place infront of other customers and once again I walked out crying and in tears...worried about my dog. Both times this same lady has treated me like an adversary instead of a new customer. Helpfullness, suggestions, hospitality and understanding would have been called for but not words I would use to describe my experience. Two ladies work up front in the office. One with a short blondish bob, who seems to be very friendly, and another with very short brownish/blondish hair who is very unprofessional. I would love to see the vet's in this office, since they seem to have a great reputation, but I can't get past the MEAN lady up front.

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They are the nicest,most caring vets I have ever taken my dogs to. Very knowledgible. Their prices are reasonable and they don't do any unnecessary testing. I feel confident that my pets are well cared for.

5
★★★★★

They are the nicest,most caring vets I have ever taken my dogs to. Very knowledgible. Their prices are reasonable and they don't do any unnecessary testing. I feel confident that my pets are well cared for.

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The best vet we've ever taken our animals to. I am so happy we found this place! The vets are very knowledgeable, caring, and friendly. Their prices are very reasonable and they don't try to talk you into unnecessary testing like VCA Animal Hospital. We've been going there for over 3 years and would never ever change.

5
★★★★★

The best vet we've ever taken our animals to. I am so happy we found this place! The vets are very knowledgeable, caring, and friendly. Their prices are very reasonable and they don't try to talk you into unnecessary testing like VCA Animal Hospital. We've been going there for over 3 years and would never ever change.

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After reading the other reviews I moved my dogs over to Merrick from Boone in Western Springs. One reason was the prices they quoted on the phone and the other was a reputation I had heard about.... Big Mistake. If you like to spend time on hold or calling again and again to get a hold of someone, then have at it; but I feel my time is valuable. Prices quoted on phone were drastically different than after appointments. If you dog hurts him self, I hope you have a week or so to wait till your vet can see him/her, otherwise head over to the emergency room and pay those extra fee's. Very disappointed.... and am back paying a little more for doctors that care.

1
★☆☆☆☆

After reading the other reviews I moved my dogs over to Merrick from Boone in Western Springs. One reason was the prices they quoted on the phone and the other was a reputation I had heard about.... Big Mistake. If you like to spend time on hold or calling again and again to get a hold of someone, then have at it; but I feel my time is valuable. Prices quoted on phone were drastically different than after appointments. If you dog hurts him self, I hope you have a week or so to wait till your vet can see him/her, otherwise head over to the emergency room and pay those extra fee's. Very disappointed.... and am back paying a little more for doctors that care.

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We moved to the Lagrange Park area in 1993. We took our Boxer to Merrick Animal Clinic because "Louie" developed severs allergies. The staff treated us with kindness and were extremely professional. More importantly, Dr. Kasper examined the troubled areas and prescribed medication to control the allergy.We continued to bring our dog to Merrick for annual shots and to treat "growths" which Boxers are prone to develop.The staff and Dr. Kasper always had time to hug the dog and treat him like he was one of Merrick's family. We moved to Naperville from Lagrange Park in March 2007. We bought "tuxedo" our third Boxer. Tuxedo developed a severe corneal infection. We brought Tux to a clinic close to the new home. We purchased all the "required" medicine but after a week , we saw no improvement. My wife and I made an appointment with Merrick - the staff recognized the severity and immediately we had an appointment for that day. Dr. Kasper examined Tuxedo and informed us of the severity of Tux's problem. We received new medication and within two weeks, Tuxedo's eye was "saved".We highly recommend Merrick to all Pet Owners.

5
★★★★★

We moved to the Lagrange Park area in 1993. We took our Boxer to Merrick Animal Clinic because "Louie" developed severs allergies. The staff treated us with kindness and were extremely professional. More importantly, Dr. Kasper examined the troubled areas and prescribed medication to control the allergy.We continued to bring our dog to Merrick for annual shots and to treat "growths" which Boxers are prone to develop.The staff and Dr. Kasper always had time to hug the dog and treat him like he was one of Merrick's family. We moved to Naperville from Lagrange Park in March 2007. We bought "tuxedo" our third Boxer. Tuxedo developed a severe corneal infection. We brought Tux to a clinic close to the new home. We purchased all the "required" medicine but after a week , we saw no improvement. My wife and I made an appointment with Merrick - the staff recognized the severity and immediately we had an appointment for that day. Dr. Kasper examined Tuxedo and informed us of the severity of Tux's problem. We received new medication and within two weeks, Tuxedo's eye was "saved".We highly recommend Merrick to all Pet Owners.

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We moved to Brookfield a year ago and the first thing our neighbors noticed was our 90 lb black lab trying to great everyone and her little sister close behind. And every pet owner on my block recommended Merrick Animal hospital.

So, I called to make an appointment for the yearly physicals and at first couldn't get in. Some people might see this as a negative, but I thought to myself if these vets are so popular that its tough to get in, they must be doing something right... and they are.

They may not have the most beautiful decor in the world, but their offices are clean, their prices are more than fair, and their staff (especially Dr, Bosse) are friendly and professional.

They also assisted me without question or attitude in getting heartworm meds from a mail-order company.

This is the friendly, neighborhood vet everyone should be going to (just make sure I still get my appointment OK).

5
★★★★★

We moved to Brookfield a year ago and the first thing our neighbors noticed was our 90 lb black lab trying to great everyone and her little sister close behind. And every pet owner on my block recommended Merrick Animal hospital.

So, I called to make an appointment for the yearly physicals and at first couldn't get in. Some people might see this as a negative, but I thought to myself if these vets are so popular that its tough to get in, they must be doing something right... and they are.

They may not have the most beautiful decor in the world, but their offices are clean, their prices are more than fair, and their staff (especially Dr, Bosse) are friendly and professional.

They also assisted me without question or attitude in getting heartworm meds from a mail-order company.

This is the friendly, neighborhood vet everyone should be going to (just make sure I still get my appointment OK).

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Merrick Animal Hospital in Brookfield is one of those refreshing care providers that doesn't get caught up with "Image" (which equates, of course, to pricing, too). When I moved to a more affluent suburb, I elected to return to Merrick because of the gentle care the doctors (Dr. Kasper) always gives my Shepard. I have never been let down. And, when my other 6-m.o.puppy died suddenly early one morning, they opened their doors for me to lay him down and say my goodbyes. While it was a very painful & emotional experience, Merrick handled this sudden door-pounding with support and empathy. I would stack this hospital up against any others in the surrounding areas of La Grange, Western Springs & Hinsdale because of the quality, the unpretentiousness, and genuine friendliness of the staff. An example of the pricing? Dental cleaning in the affluent 'burbs-- $300 including anesthesia. Merrick charges $154 for same.

5
★★★★★

Merrick Animal Hospital in Brookfield is one of those refreshing care providers that doesn't get caught up with "Image" (which equates, of course, to pricing, too). When I moved to a more affluent suburb, I elected to return to Merrick because of the gentle care the doctors (Dr. Kasper) always gives my Shepard. I have never been let down. And, when my other 6-m.o.puppy died suddenly early one morning, they opened their doors for me to lay him down and say my goodbyes. While it was a very painful & emotional experience, Merrick handled this sudden door-pounding with support and empathy. I would stack this hospital up against any others in the surrounding areas of La Grange, Western Springs & Hinsdale because of the quality, the unpretentiousness, and genuine friendliness of the staff. An example of the pricing? Dental cleaning in the affluent 'burbs-- $300 including anesthesia. Merrick charges $154 for same.

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I could tell you all the good things about this clinic in an endless list, but I will just share my little story. My dog was diagnosed to die in a matter of hours, some one recommended us Merrick Animal Hospital and that was our last chance. We went there and they saved her!, the prices are very reasonable, but the best is their customer service and the great doctors they have!, I would recommend this clinic to everyone who really loves his/her pet. They are professionals, but also, they are humans who love animals!. Great staff, great doctors, great environment and good humanitary care.

5
★★★★★

I could tell you all the good things about this clinic in an endless list, but I will just share my little story. My dog was diagnosed to die in a matter of hours, some one recommended us Merrick Animal Hospital and that was our last chance. We went there and they saved her!, the prices are very reasonable, but the best is their customer service and the great doctors they have!, I would recommend this clinic to everyone who really loves his/her pet. They are professionals, but also, they are humans who love animals!. Great staff, great doctors, great environment and good humanitary care.

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