Kewanee Kwik Lube

★★☆☆☆

About Kewanee Kwik Lube

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Automotive

Automotive
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308 W 2nd St Kewanee, IL

2.0 3
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I went to Kwik Lube for my hmmmm, 10 min oil change and 40 minutes later the service man finished and did apologize stating "I had a hard time getting to your oil filter" (its a cavalier, never had prob w/oil change before) later I started smelling what I thought to be burning rubber. Prior to this my husband had noticed some oil on garage floor. I stopped @ Tarleton Service in Galva, which is on my way home from work, (in Kewanee) They instantly said your leaking oil and when they put my car on the lift could see oil was all over bottom of my car explaining burning rubber smell. Well, seems my oil filter was not on tightly (isnt that what kwik lube specializes in?) They were able to tighten and it seemed to quit but when the got in my car and revved up the motor it was still leaking!! So, one week later to the day I paid for another oil change. Also, I had gotten off work early on a Friday, but still got home usual time due to situation. So,when I did get home, I called Kwik Lube to complain and a Mr Jim Beckman returned my call. He was not apologetic at all and stated oil filter could have been faulty if so was no fault of his employees. Aagain I stated the obvious and reminded him it took his employee 40 min to do a 10 min routine oil change due to he had problem getting to my oil filter. I informed him I had the oil filter and it was only then that he said they will refund me for the oil change if I bring oil filter back to them and he will instruct employees to offer me a cleaning under my car. Keep in mind, still nothing was said about it taking 40 min and never did he apologize to me for the wasted time I spent waiting 40 min for a routine oil change,(in fact I would rate his conversation to me as very rude he pretty much insinuated that if I didnt have oil filter I would not get a refund and Tarleton Service was one that mentioned I should take oil filter w/me for I would not have done otherwise. So I went back (w/oil filter in hand) and asked for my refund the service man said one moment went and got another employee who walked in and said "Oh,refund, OK," processed on register and handed me my money and never said another word, including not offering to clean under my car, which Mr Beckman had said would be offered to me So, being the better person I said thank you ( didnt even get a your welcome)and walked out. Be noted I am in no way connected to Tarleton Service or I would have gone to them in the first place. Thanks for your time please learn from my experience w/Kewanee Kwik lube and a great day.

1
★☆☆☆☆

I went to Kwik Lube for my hmmmm, 10 min oil change and 40 minutes later the service man finished and did apologize stating "I had a hard time getting to your oil filter" (its a cavalier, never had prob w/oil change before) later I started smelling what I thought to be burning rubber. Prior to this my husband had noticed some oil on garage floor. I stopped @ Tarleton Service in Galva, which is on my way home from work, (in Kewanee) They instantly said your leaking oil and when they put my car on the lift could see oil was all over bottom of my car explaining burning rubber smell. Well, seems my oil filter was not on tightly (isnt that what kwik lube specializes in?) They were able to tighten and it seemed to quit but when the got in my car and revved up the motor it was still leaking!! So, one week later to the day I paid for another oil change. Also, I had gotten off work early on a Friday, but still got home usual time due to situation. So,when I did get home, I called Kwik Lube to complain and a Mr Jim Beckman returned my call. He was not apologetic at all and stated oil filter could have been faulty if so was no fault of his employees. Aagain I stated the obvious and reminded him it took his employee 40 min to do a 10 min routine oil change due to he had problem getting to my oil filter. I informed him I had the oil filter and it was only then that he said they will refund me for the oil change if I bring oil filter back to them and he will instruct employees to offer me a cleaning under my car. Keep in mind, still nothing was said about it taking 40 min and never did he apologize to me for the wasted time I spent waiting 40 min for a routine oil change,(in fact I would rate his conversation to me as very rude he pretty much insinuated that if I didnt have oil filter I would not get a refund and Tarleton Service was one that mentioned I should take oil filter w/me for I would not have done otherwise. So I went back (w/oil filter in hand) and asked for my refund the service man said one moment went and got another employee who walked in and said "Oh,refund, OK," processed on register and handed me my money and never said another word, including not offering to clean under my car, which Mr Beckman had said would be offered to me So, being the better person I said thank you ( didnt even get a your welcome)and walked out. Be noted I am in no way connected to Tarleton Service or I would have gone to them in the first place. Thanks for your time please learn from my experience w/Kewanee Kwik lube and a great day.

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They cracked my moms oil pan, and told her that when she brought it in it was already cracked. i know for a fact that it wasn't cracked before she went in,. i have used her truck several times and never ever has she had to put oil in it., if it was cracked like that she would had to have put at least 1/2 a quart in every day, it is leaking bad now. and they will Not back up there mistake. Honestly I think I'm going to hire her a lawyer because it is going to be $600.00 for her to replace it and it was their fault not hers. they need to back up their mistakes. not pleased at all, and everyone i know will never go there and i know a lot of people that Used to go there till now!

1
★☆☆☆☆

They cracked my moms oil pan, and told her that when she brought it in it was already cracked. i know for a fact that it wasn't cracked before she went in,. i have used her truck several times and never ever has she had to put oil in it., if it was cracked like that she would had to have put at least 1/2 a quart in every day, it is leaking bad now. and they will Not back up there mistake. Honestly I think I'm going to hire her a lawyer because it is going to be $600.00 for her to replace it and it was their fault not hers. they need to back up their mistakes. not pleased at all, and everyone i know will never go there and i know a lot of people that Used to go there till now!

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Kewanee Kwik does oil changes and other basics vehicle maintenance. They offer most brands of oil, and check your tires, air filter, brakes, and vacuum out the front portion of your car. They do a real nice job.

4
★★★★☆

Kewanee Kwik does oil changes and other basics vehicle maintenance. They offer most brands of oil, and check your tires, air filter, brakes, and vacuum out the front portion of your car. They do a real nice job.

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