The UPS Store

★★★☆☆
Mon - Fri 07:30-06:00, Sat 09:00-04:00
  • 872 S Milwaukee Ave

    Libertyville, IL 60048

    Map & Directions
  • 847-918-0181

About The UPS Store

Categories
  • Business Services
  • Printing
Details
  • Passport Photos
Hours
M-F 7:30am-6:30pm, Sa 9am-4:30pm, Su Closed
Emails
  • store1319@theupsstore.com
Phones
  • Fax (847-918-0184)

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Product Services
Programs

Printing Products

    Printing Services

      Mailbox Services

        Small Business Services

          Mailing Services

            Shipping Services

              Packing Services

                Freight

                  Additional Products and Services

                    3.0 2
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                    .

                    They have always been fast and helpful to me. I have shipped over 10 items over the past few years. I was even using them as a shipping address for a UPS pickup.

                    5
                    ★★★★★

                    They have always been fast and helpful to me. I have shipped over 10 items over the past few years. I was even using them as a shipping address for a UPS pickup.

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                    .

                    I shipped a computer and I realized later that the guy just spit out a receipt and gave it to me. No tracking # or anything. I should have watched them package it, weigh it and label it but I was in a hurry. I realized later that he probably charged me too much for packaging costs. I called the next day for a tracking # (since they never bothered to email it to me as they stated they would) and the guy on the phone literally sighed several times, like it was such an inconvenience to do his job. He mumbled the info to me (which didn't come up when I tried tracking it) so I had to call back and ask for the info again and he was so rude about it. No "please wait while I look up that info for you." I had to ask several times if he was still on the phone because it was dead silence. I finally got the info and then he said to me, "I have to go, I have a customer waiting." Not a "thank you, can I help you with anything else." Guess I'm also not a customer? Just wasted $30+ shipping my item with you yesterday. Nice customer service (sarcastic). It was two older men that were working there and I think they own it? I've only been in there once before and got similar service but not quite as rude or inefficient the last time. It wasn't like they were teenagers or anything (not that it's an excuse). It's just sad. What has happened to good customer service?? I have always tried to be polite so it's not like they're reacting to my rudeness. NEVER going there again. Will stick with the UPS store I normally go to in Grayslake or even Round Lake.

                    1
                    ★☆☆☆☆

                    I shipped a computer and I realized later that the guy just spit out a receipt and gave it to me. No tracking # or anything. I should have watched them package it, weigh it and label it but I was in a hurry. I realized later that he probably charged me too much for packaging costs. I called the next day for a tracking # (since they never bothered to email it to me as they stated they would) and the guy on the phone literally sighed several times, like it was such an inconvenience to do his job. He mumbled the info to me (which didn't come up when I tried tracking it) so I had to call back and ask for the info again and he was so rude about it. No "please wait while I look up that info for you." I had to ask several times if he was still on the phone because it was dead silence. I finally got the info and then he said to me, "I have to go, I have a customer waiting." Not a "thank you, can I help you with anything else." Guess I'm also not a customer? Just wasted $30+ shipping my item with you yesterday. Nice customer service (sarcastic). It was two older men that were working there and I think they own it? I've only been in there once before and got similar service but not quite as rude or inefficient the last time. It wasn't like they were teenagers or anything (not that it's an excuse). It's just sad. What has happened to good customer service?? I have always tried to be polite so it's not like they're reacting to my rudeness. NEVER going there again. Will stick with the UPS store I normally go to in Grayslake or even Round Lake.

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                    1 out of 1 people found this review helpful.

                    Message from The UPS Store

                    The UPS Store® offers retail shipping, postal and business service centers. The UPS Store comprises more than 4,300 independently owned locations, providing convenient and value-added business services.

                    More about The UPS Store

                    Mailbox Services, Digital Printing & Document Services, Packing & Shipping, Moving Boxes & Packaging Materials, House Accounts, Notary Services, Passport/ID Photo Services, Office and Mailing Supplies.

                     

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