Shelley's Bridal Couture

★★★★★
  • 104 W Main St

    West Dundee, IL 60118

    Map & Directions
  • 847-426-5806

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I had a very good experience here. I bought my wedding dress here. I walked in 10 minutes before closing and fell in love with two dresses that were floor samples.

The staff was polite and did not mind that I walked in right before

3
★★★★★

I had a very good experience here. I bought my wedding dress here. I walked in 10 minutes before closing and fell in love with two dresses that were floor samples.

The staff was polite and did not mind that I walked in right before

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Brides, mothers, bridesmaids and flower girls stop at this West Dundee shop for head-to-toe looks, including jewelry, veils and headpieces

3
★★★★★

Brides, mothers, bridesmaids and flower girls stop at this West Dundee shop for head-to-toe looks, including jewelry, veils and headpieces

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They were able to have the dress made to fit me (the top was a size 8 and the bottom was a 10, but it was all one dress) because they researched with the designer. I ordered my dress in November 2005, but didn't get married until September

3
★★★★★

They were able to have the dress made to fit me (the top was a size 8 and the bottom was a 10, but it was all one dress) because they researched with the designer. I ordered my dress in November 2005, but didn't get married until September

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Shelly's is a small boutique that strives to give every bride personalized attention. The consultants help you pull dresses and the merchandise arrives when promised. There is an alteration studio upstairs and a custom veil designer that

3
★★★★★

Shelly's is a small boutique that strives to give every bride personalized attention. The consultants help you pull dresses and the merchandise arrives when promised. There is an alteration studio upstairs and a custom veil designer that

.

These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great attitude made it well worth it!

3
★★★★★

These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great attitude made it well worth it!

.

I had a great experience at Shelley's. It was the first and only place I went to get my dress. My consultant was Christina and she was great. She was honest about what looked good and what didn't and had me try on everything so I knew what

3
★★★★★

I had a great experience at Shelley's. It was the first and only place I went to get my dress. My consultant was Christina and she was great. She was honest about what looked good and what didn't and had me try on everything so I knew what

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Everything I Needed! I'm not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn't deliver the experience the reviews paint. We had a wonderful experience at the salon. I purchased my bridal gown,

3
★★★★★

Everything I Needed! I'm not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn't deliver the experience the reviews paint. We had a wonderful experience at the salon. I purchased my bridal gown,

.

They were very helpful. Unfortunately I cannot remember the name of the girl who helped me. She was great!! Definitely call to make an appointment before you come in to look. I did, but others who were there when I was did not make an

3
★★★★★

They were very helpful. Unfortunately I cannot remember the name of the girl who helped me. She was great!! Definitely call to make an appointment before you come in to look. I did, but others who were there when I was did not make an

.

What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!

3
★★★★★

What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!

.

I love this place. Its so nice and the upstairs alterations department is AMAZING! They made my dress fit like a glove. They were just amazing. My sister brought her dress there two years ago so I had to see if they could do the same for

3
★★★★★

I love this place. Its so nice and the upstairs alterations department is AMAZING! They made my dress fit like a glove. They were just amazing. My sister brought her dress there two years ago so I had to see if they could do the same for

.

My first time there was great! I loved my consultant and I loved my dress!! Their seamstress, Thu, is really good. She did a great job on my gown.

3
★★★★★

My first time there was great! I loved my consultant and I loved my dress!! Their seamstress, Thu, is really good. She did a great job on my gown.

.

This place has a decent selection of bride and bridesmaid dresses. Staff was helpful and friendly. They let me search for dresses and then made some suggestions for me as well. My mom and I spent 3 hrs in total there, got stuck trying to

3
★★★★★

This place has a decent selection of bride and bridesmaid dresses. Staff was helpful and friendly. They let me search for dresses and then made some suggestions for me as well. My mom and I spent 3 hrs in total there, got stuck trying to

.

My bridesmaid found this store, and after looking at reviews I was hesitant to check it out. I hadn't had any luck at other stores (i'm very petitie, so dress shopping hasn't been my favorite part!) so figured I'd check it out. I can't

3
★★★★★

My bridesmaid found this store, and after looking at reviews I was hesitant to check it out. I hadn't had any luck at other stores (i'm very petitie, so dress shopping hasn't been my favorite part!) so figured I'd check it out. I can't

.

What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!

3
★★★★★

What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!

.

I am really surprised by the negative reviews for this place, I know each bride has their own experience and taste, so if you are a girl who prefers personable, laid back people, this shop is for you. I LOVED how Jasmine was not pushy and

3
★★★★★

I am really surprised by the negative reviews for this place, I know each bride has their own experience and taste, so if you are a girl who prefers personable, laid back people, this shop is for you. I LOVED how Jasmine was not pushy and

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So far so good as well I already purchased my dress before I saw these reviews. I've had a pleasant experience thus far. Never met Shelly. Little disappointed about not receiving a bag of goodies though. That sucks. Specially after 6

3
★★★★★

So far so good as well I already purchased my dress before I saw these reviews. I've had a pleasant experience thus far. Never met Shelly. Little disappointed about not receiving a bag of goodies though. That sucks. Specially after 6

.

Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful dresses for my bridesmaids. Every single salon disappointed me with their limited selections and lack of customer service

3
★★★★★

Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful dresses for my bridesmaids. Every single salon disappointed me with their limited selections and lack of customer service

.

Everything I Needed! I'm not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn't deliver the experience the reviews paint. We had a wonderful experience at the salon. I purchased my bridal gown,

3
★★★★★

Everything I Needed! I'm not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn't deliver the experience the reviews paint. We had a wonderful experience at the salon. I purchased my bridal gown,

.

Shelley is a rude and unprofessional businesswoman. I ordered and paid for my daughters prom dress. Shelley messed up placing the order. No apology. Just a quick, rude, brush off. No one at this shop appears to like working there, even

3
★★★★★

Shelley is a rude and unprofessional businesswoman. I ordered and paid for my daughters prom dress. Shelley messed up placing the order. No apology. Just a quick, rude, brush off. No one at this shop appears to like working there, even

.

What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!

3
★★★★★

What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!

.

I??m not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn??t deliver the experience the reviews paint.

We had a wonderful experience at the salon. I purchased my bridal gown, bridesmaid dress, and veil at Shelley's. Every visit the girls have made me feel so special. I did take exactly 4 months for the bridesmaid dresses to get in, so I??m glad that we gave ourselves enough time to order. My mother wasn??t ready and the consultants tried so hard to see if they could rush a dress, but it wasn??t possible.

I made an appointment at an expo with the salon, and was glad because they were busy that Saturday. They had run out of the Bridal Gift bags when I came for my first appointment but the girls were so nice to give me one when we were back for bridesmaid.

My advice ?? give yourself enough time to order usually about 4-6 months, and make an appointment.

2
★★★★★

I??m not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn??t deliver the experience the reviews paint.

We had a wonderful experience at the salon. I purchased my bridal gown, bridesmaid dress, and veil at Shelley's. Every visit the girls have made me feel so special. I did take exactly 4 months for the bridesmaid dresses to get in, so I??m glad that we gave ourselves enough time to order. My mother wasn??t ready and the consultants tried so hard to see if they could rush a dress, but it wasn??t possible.

I made an appointment at an expo with the salon, and was glad because they were busy that Saturday. They had run out of the Bridal Gift bags when I came for my first appointment but the girls were so nice to give me one when we were back for bridesmaid.

My advice ?? give yourself enough time to order usually about 4-6 months, and make an appointment.

.

I bought my dress from Shelley's about a year ago. It is now 4 months until my wedding. I took my dress into the seamstress I chose to do work for me close to my home. She told me that my dress was totally the wrong size. Funny, I mentioned that to the young girls who work for Shelley and they said that there wasn't anything that they could do. They're all terrified of Shelley, however, I'm not sure why they would be or why they would choose to work there if they were. They're all very sweet and helpful. When I tried on my dress originally, Shelley saw me in my dress and said that she didn't have to measure me but that she knew what size I was. Apparently she doesn't know what size anyone is and I had faith in a "supposed" professional. I gained 5 pounds from Xmas eating but no more than that. I was asked the same question by Shelley and the manager there. I don't blame them for asking but why would I, if I wanted to cheat them out of a dress size, wait until 4 months until my wedding when it's supposedly impossible to obtain an Alfred Angelo dress by then.

Thanks for nothing Shelley! I agree with all of these reviews!

0
★☆☆☆☆

I bought my dress from Shelley's about a year ago. It is now 4 months until my wedding. I took my dress into the seamstress I chose to do work for me close to my home. She told me that my dress was totally the wrong size. Funny, I mentioned that to the young girls who work for Shelley and they said that there wasn't anything that they could do. They're all terrified of Shelley, however, I'm not sure why they would be or why they would choose to work there if they were. They're all very sweet and helpful. When I tried on my dress originally, Shelley saw me in my dress and said that she didn't have to measure me but that she knew what size I was. Apparently she doesn't know what size anyone is and I had faith in a "supposed" professional. I gained 5 pounds from Xmas eating but no more than that. I was asked the same question by Shelley and the manager there. I don't blame them for asking but why would I, if I wanted to cheat them out of a dress size, wait until 4 months until my wedding when it's supposedly impossible to obtain an Alfred Angelo dress by then.

Thanks for nothing Shelley! I agree with all of these reviews!

Pros: Will pretend interested in helping

Cons: Only out for her bottom line, doesn't care about brides

.

As the mother of the bride, I went with my daughter to find her bridal gown. I have purchased a few prom dresses here over the past 10 years (it was Amy's originally), and thought to start our search here. They never were very friendly in the past, but I expected better service. We made an appointement with the very first visit, and yet we had to schlepp the dresses to the dressing room ourselves. Skye was nice, but was all over the place helping whoever came in (without an appt). Shelley would wander about, yet didn't assist anyone...a little creepy that she's the owner, but looks and acts like she's part of the cleaning crew. She looks ill and not interested in making a sale. We made subsequent appts since my daughter really liked one dress, and they just stared at us when we came and not an apology for not pulling the dress I speficallly asked for. Although they said that they would note the style number of not only bridal gowns we really liked, but also the bridesmaid dresses, they never had anything written on my daughter's card. This happened on 3 visits!! Where did that info go? We did order the bride's dress, but went elsewhere for the bridal party. I could go on and on about the chaotic way they do business,
lack of customer service and the dinginess of the store, but I'm tired of discussing this very unpleasant and frustrating experience. I have warned neighbors, friends and family not to go to Shelley's Bridal. Look if you must, and then buy it elsewhere. One question, Shelley, why are you in this business? This is one of the happiest times in a woman's life, and you walk around like you just sucked on a lemon.

0
★☆☆☆☆

As the mother of the bride, I went with my daughter to find her bridal gown. I have purchased a few prom dresses here over the past 10 years (it was Amy's originally), and thought to start our search here. They never were very friendly in the past, but I expected better service. We made an appointement with the very first visit, and yet we had to schlepp the dresses to the dressing room ourselves. Skye was nice, but was all over the place helping whoever came in (without an appt). Shelley would wander about, yet didn't assist anyone...a little creepy that she's the owner, but looks and acts like she's part of the cleaning crew. She looks ill and not interested in making a sale. We made subsequent appts since my daughter really liked one dress, and they just stared at us when we came and not an apology for not pulling the dress I speficallly asked for. Although they said that they would note the style number of not only bridal gowns we really liked, but also the bridesmaid dresses, they never had anything written on my daughter's card. This happened on 3 visits!! Where did that info go? We did order the bride's dress, but went elsewhere for the bridal party. I could go on and on about the chaotic way they do business,
lack of customer service and the dinginess of the store, but I'm tired of discussing this very unpleasant and frustrating experience. I have warned neighbors, friends and family not to go to Shelley's Bridal. Look if you must, and then buy it elsewhere. One question, Shelley, why are you in this business? This is one of the happiest times in a woman's life, and you walk around like you just sucked on a lemon.

Pros: None

Cons: Zero customer service; unprofessional

.

Stay Away!!! Over promise under deliver. Shelley is rude and unprofessional. They promised that my bridesmaid dresses would be in mid July, but they came in less than a week before my wedding!! When I called for an explanation, she told me, ??I don??t know what to tell you!? Among other things, when one of my girls called in her measurements, they were making fun of her, little did they know, another one of my maids was in the store and overheard. Jacuqi is a total sweetheart, but I would still look elsewhere.

0
★☆☆☆☆

Stay Away!!! Over promise under deliver. Shelley is rude and unprofessional. They promised that my bridesmaid dresses would be in mid July, but they came in less than a week before my wedding!! When I called for an explanation, she told me, ??I don??t know what to tell you!? Among other things, when one of my girls called in her measurements, they were making fun of her, little did they know, another one of my maids was in the store and overheard. Jacuqi is a total sweetheart, but I would still look elsewhere.

Pros: None

Cons: Everything

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DO NOT GO HERE! DO NOT GIVE THEM YOUR MONEY! I went to this bridal salon because they were having a sample sale in October. I had done some research online and found a dress I liked, and I knew this store carried that designer. Jen was "helping" me but she didn't really do anything other than unlock a room for me. Shelley came in towards the end and started telling weird stories and giving me a hard sell. Then Jen implied that I couldn't afford the dress I wanted which offended me and seemed really unprofessional. They both made me really uncomfortable, but I loved the dress so I bought it. Because it was a sample sale, I just took the dress with me that day, but I had to order a slip for it. This was in October, and I was told it would take 3-4 weeks to arrive, which was fine. But then 6 weeks later, I hadn't heard anything from them, so I called and no one could tell me where my slip was. They told me to call back between noon and 4pm the next day "when Shelley is in" so she could answer my question. I called back 5 times the next day between noon and 4pm, and every time I did, Shelley was for some reason not in the store. It was so frustrating. The next day I was able to reach her and she said that she it had been ordered and would arrive in a few weeks. Then weeks pass, and in January (almost 3 months since I ordered) Jen calls me to tell me that the coupons they gave me when I bought the dress were about to expire. When I asked if my slip had come in, she had no idea what I was talking about. It was so frustrating. I went through the same phone game again and found out that my slip would be in by the end of January. I called every week from the end of January to see if my slip had come in, but it never had. I was really mad that this was taking so long, but they didn't care at all. They kept telling me that my wedding wasn't until the summer so it didn't matter. But it shouldn't take six months to order a slip! By mid-March I called to complain and try to get my money back, but mysteriously my slip had arrived and they claimed they had "left me a voice mail message," which they hadn't, and they actually got mad at me for being upset! When I came in to pick it up this week, they took a long time to find my order, and finally had to get Shelley, who asked me what size I had ordered (shouldn't she know that?) then brought me a slip which was not the slip I had ordered, and she even told me that she ordered a completely different slip for me WITHOUT EVER CALLING ME OR TELLING ME! I was so fed up with the store, that I didn't make a fuss. I just want them out of my life forever. And while I was waiting for them to wrap up my slip, I heard Jen gossiping to Shelley about customers who were in the store at the time. While I was right there! How unprofessional. I still can't believe this place.

0
★☆☆☆☆

DO NOT GO HERE! DO NOT GIVE THEM YOUR MONEY! I went to this bridal salon because they were having a sample sale in October. I had done some research online and found a dress I liked, and I knew this store carried that designer. Jen was "helping" me but she didn't really do anything other than unlock a room for me. Shelley came in towards the end and started telling weird stories and giving me a hard sell. Then Jen implied that I couldn't afford the dress I wanted which offended me and seemed really unprofessional. They both made me really uncomfortable, but I loved the dress so I bought it. Because it was a sample sale, I just took the dress with me that day, but I had to order a slip for it. This was in October, and I was told it would take 3-4 weeks to arrive, which was fine. But then 6 weeks later, I hadn't heard anything from them, so I called and no one could tell me where my slip was. They told me to call back between noon and 4pm the next day "when Shelley is in" so she could answer my question. I called back 5 times the next day between noon and 4pm, and every time I did, Shelley was for some reason not in the store. It was so frustrating. The next day I was able to reach her and she said that she it had been ordered and would arrive in a few weeks. Then weeks pass, and in January (almost 3 months since I ordered) Jen calls me to tell me that the coupons they gave me when I bought the dress were about to expire. When I asked if my slip had come in, she had no idea what I was talking about. It was so frustrating. I went through the same phone game again and found out that my slip would be in by the end of January. I called every week from the end of January to see if my slip had come in, but it never had. I was really mad that this was taking so long, but they didn't care at all. They kept telling me that my wedding wasn't until the summer so it didn't matter. But it shouldn't take six months to order a slip! By mid-March I called to complain and try to get my money back, but mysteriously my slip had arrived and they claimed they had "left me a voice mail message," which they hadn't, and they actually got mad at me for being upset! When I came in to pick it up this week, they took a long time to find my order, and finally had to get Shelley, who asked me what size I had ordered (shouldn't she know that?) then brought me a slip which was not the slip I had ordered, and she even told me that she ordered a completely different slip for me WITHOUT EVER CALLING ME OR TELLING ME! I was so fed up with the store, that I didn't make a fuss. I just want them out of my life forever. And while I was waiting for them to wrap up my slip, I heard Jen gossiping to Shelley about customers who were in the store at the time. While I was right there! How unprofessional. I still can't believe this place.

Pros: They had the dress I wanted

Cons: Unprofessional, unorganized, rude, take forever to do orders

.

DO NOT go to Shelley's for alterations. I went in for a simple hem on a bridesmaid's dress. I live out of town and couldn't pick it up myself so the first time I put it on was the day of the wedding. The first layer of the dress was hemmed, but the second two weren't at all! We had to safety pin the dress up for the wedding!
When I called to complain Shelley's manager told me alterations were a separate business. When I spoke with alterations they told me it was my fault I didn't put the dress on before the wedding and there was nothing they could do except fix a hem on a dress I'm never wearing again.
Shelley's - Don't put your name on a business that you aren't actually affiliated with. Especially an incompetent one."

0
★☆☆☆☆

DO NOT go to Shelley's for alterations. I went in for a simple hem on a bridesmaid's dress. I live out of town and couldn't pick it up myself so the first time I put it on was the day of the wedding. The first layer of the dress was hemmed, but the second two weren't at all! We had to safety pin the dress up for the wedding!
When I called to complain Shelley's manager told me alterations were a separate business. When I spoke with alterations they told me it was my fault I didn't put the dress on before the wedding and there was nothing they could do except fix a hem on a dress I'm never wearing again.
Shelley's - Don't put your name on a business that you aren't actually affiliated with. Especially an incompetent one."

Pros: Location

Cons: No accountability, rude

.

This shop has great selection. If you want to high end quality, come to Shelley's Bridal. The staff is very friendly. They are very professional. They know how to treat brides, and pay so much attention to all the details. I read all the reviews. All those poor reviews must came from the Complete Bridal Salon. Come to Shelley's Bridal and find out yourself. Don't read all those previous bogus reviews from the owner of Complete Bridal Salon. Complete Bridal Salon is a new shop across from Shelley's. That new salon is only few months old and all they do is writing bogus reviews. Other services from Complete Bridal Salon are horrible. If you are looking for photography, videography, makeup, travels, go elsewhere.
I got my bridal gown at Shelley's. and I couldn't be happier. Shelley gave me fantastic price. They care about me as a person and truely want my wedding day to be flawless.

2
★★★★★

This shop has great selection. If you want to high end quality, come to Shelley's Bridal. The staff is very friendly. They are very professional. They know how to treat brides, and pay so much attention to all the details. I read all the reviews. All those poor reviews must came from the Complete Bridal Salon. Come to Shelley's Bridal and find out yourself. Don't read all those previous bogus reviews from the owner of Complete Bridal Salon. Complete Bridal Salon is a new shop across from Shelley's. That new salon is only few months old and all they do is writing bogus reviews. Other services from Complete Bridal Salon are horrible. If you are looking for photography, videography, makeup, travels, go elsewhere.
I got my bridal gown at Shelley's. and I couldn't be happier. Shelley gave me fantastic price. They care about me as a person and truely want my wedding day to be flawless.

Pros: Good location, high end gown, professional seamtress

Cons: None

.

My brother's fiancee ordered the Bridesmaids dresses for her wedding from Shelley's Bridal. The order was placed in June and the wedding is in September so with any competent bridal shop, that would be enough time. However, so far it hasn't worked out that way. My brother's fiancee was told that the dresses would be arriving in early to mid August since she paid extra for a rush delivery. The other Bridesmaids dresses came in but mine did not. She called Shelley's Bridal and was told she would get a call back with an explanation as to where my dress was. Days go by and no call. She calls again a few more times and is repeatedly told she would get an explanation. It's now weeks later and we have no idea what the deal is. FINALLY, it is explained to her that the dress didn't pass inspection from the manufacturer so the ordered was CANCELED. Like I'm not going to need a dress?! Who knows how long they knew about the screw up... you don't just cancel an order and not tell the customer?!! They offered me another dress that looked barely anything like the one I ordered which I declined but they could ship it out quickly. Why would I just go with some random dress because it was more convenient for them?? So then I talk to Shelley on a Friday and I ask what is going on with this and why this happened. She rushes me off the phone saying that she has to go because she needs to place the order AGAIN right away so we can get the dress on time. The date that she gives me for arrival of the dress is not good enough because it has to be shipped from the manufacturer to Chicago and then to me in LA so I'm a little worried about alterations. Then I find out on Monday that she just placed the order that day!!!!!! My brother's fiancee also wanted the delivery date in writing which they kept making excuses for as to why they couldn't do that. They give you the runaround and I still have no idea if I'll have a dress on time.

0
★☆☆☆☆

My brother's fiancee ordered the Bridesmaids dresses for her wedding from Shelley's Bridal. The order was placed in June and the wedding is in September so with any competent bridal shop, that would be enough time. However, so far it hasn't worked out that way. My brother's fiancee was told that the dresses would be arriving in early to mid August since she paid extra for a rush delivery. The other Bridesmaids dresses came in but mine did not. She called Shelley's Bridal and was told she would get a call back with an explanation as to where my dress was. Days go by and no call. She calls again a few more times and is repeatedly told she would get an explanation. It's now weeks later and we have no idea what the deal is. FINALLY, it is explained to her that the dress didn't pass inspection from the manufacturer so the ordered was CANCELED. Like I'm not going to need a dress?! Who knows how long they knew about the screw up... you don't just cancel an order and not tell the customer?!! They offered me another dress that looked barely anything like the one I ordered which I declined but they could ship it out quickly. Why would I just go with some random dress because it was more convenient for them?? So then I talk to Shelley on a Friday and I ask what is going on with this and why this happened. She rushes me off the phone saying that she has to go because she needs to place the order AGAIN right away so we can get the dress on time. The date that she gives me for arrival of the dress is not good enough because it has to be shipped from the manufacturer to Chicago and then to me in LA so I'm a little worried about alterations. Then I find out on Monday that she just placed the order that day!!!!!! My brother's fiancee also wanted the delivery date in writing which they kept making excuses for as to why they couldn't do that. They give you the runaround and I still have no idea if I'll have a dress on time.

Pros: Apparently the receptionist is nice

Cons: Never return calls, bad customer service

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CAUTION....Would be wise to go somewhere else as they ruined my wedding dress and did nothing about it. Not to mention as soon as they sell you the dress they want little to do with you after that. Not something a new bride would want. Not to mention they ordered the wrong size for the mother of the brides dress and wanted to piece the dress when we took the dress to a master seamstress they told us we would need to order another one as there is nothing you can do. PLEASE GO SOMEWHERE ELSE!

0
★☆☆☆☆

CAUTION....Would be wise to go somewhere else as they ruined my wedding dress and did nothing about it. Not to mention as soon as they sell you the dress they want little to do with you after that. Not something a new bride would want. Not to mention they ordered the wrong size for the mother of the brides dress and wanted to piece the dress when we took the dress to a master seamstress they told us we would need to order another one as there is nothing you can do. PLEASE GO SOMEWHERE ELSE!

Pros: NONE

Cons: LACK OF CUSTOMER SERVICE/KNOWLEDGE/PRICING IS HIGH etc. etc.

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First of all most of the sales people at this shop are rude! I was completly unaware of their supposed policy for dresses. I went into this shop because I was interested in the Alfred Angelo line. I already picked out the dress and everything. I just needed to pick out a color. I set up an account so the girls could call in with their sizes and payment information. The girls were not supposed to be charged until there dresses were ordered. I was also told they would not be ordered until everyone's dress info came in. Well, only 3 out of 5 ordered and I decided I was going to go with another dress because of some of the girls religious objections. This all transpired in a matter of two weeks. They refused to give the girls their money back. They charged one the full amount and the other two a deposit they were told would not be taken until the dress was ordered. This place literally did nothing for us but write down an order and take our credit card info. I signed nothing and agreed to absolutely nothing. I was told I could get everything back but 20% for each girl. They still haven't credited the accounts. She said in order to get any more money I would have to take it up with the credit card company. Do not go to this store. Although I am told there are a lot of stores out there like this. Be careful!!!!

0
★☆☆☆☆

First of all most of the sales people at this shop are rude! I was completly unaware of their supposed policy for dresses. I went into this shop because I was interested in the Alfred Angelo line. I already picked out the dress and everything. I just needed to pick out a color. I set up an account so the girls could call in with their sizes and payment information. The girls were not supposed to be charged until there dresses were ordered. I was also told they would not be ordered until everyone's dress info came in. Well, only 3 out of 5 ordered and I decided I was going to go with another dress because of some of the girls religious objections. This all transpired in a matter of two weeks. They refused to give the girls their money back. They charged one the full amount and the other two a deposit they were told would not be taken until the dress was ordered. This place literally did nothing for us but write down an order and take our credit card info. I signed nothing and agreed to absolutely nothing. I was told I could get everything back but 20% for each girl. They still haven't credited the accounts. She said in order to get any more money I would have to take it up with the credit card company. Do not go to this store. Although I am told there are a lot of stores out there like this. Be careful!!!!

Pros: Selection Okay

Cons: Staff and unclear Policies

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This place is ok by appearance....they have a decent selection of bride and bridesmaid dresses. Staff was helpful and friendly. They let me search for dresses and then made some suggestions for me as well. My mom and I spent 3 hrs in total there, got stuck trying to decide between two dresses. We were not rushed at all. If you make an appointment and find a dress the same visit as your appointment....order the dress and you will get 20% off! In addition to placing an order the same day, you get a coupon book that includes 30% off invitations, 15% off a bride accessory and a free bridesmaid dress if you order 3 or more dresses there. I recommend this place...i'm staying away from H.O.B. and Bridesmart, all reviews say they're awful! Good luck to you!!!!

2
★★★★☆

This place is ok by appearance....they have a decent selection of bride and bridesmaid dresses. Staff was helpful and friendly. They let me search for dresses and then made some suggestions for me as well. My mom and I spent 3 hrs in total there, got stuck trying to decide between two dresses. We were not rushed at all. If you make an appointment and find a dress the same visit as your appointment....order the dress and you will get 20% off! In addition to placing an order the same day, you get a coupon book that includes 30% off invitations, 15% off a bride accessory and a free bridesmaid dress if you order 3 or more dresses there. I recommend this place...i'm staying away from H.O.B. and Bridesmart, all reviews say they're awful! Good luck to you!!!!

Pros: Friendly staff...alterations on-site

Cons: Don't make an appointment on a weekend, you won't get the attention you deserve!

Editorial from

Brides, mothers, bridesmaids and flower girls stop at this West Dundee shop for head-to-toe looks, including jewelry, veils and headpieces.

 

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