Hawthorn Heating & Air Cond

★★★☆☆

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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I would avoid Hawthorn, a "NICOR Services Company" altogether. I had a Trane air conditioning unit installed by them and when it went bad years later I was informed that I needed a new unit because of a bad coil. Turns out I only got a Trane Compressor and they installed an AFTERMARKET coil which went bad. When I informed Hawthorn ( a NICOR SERVICES COMPANY) that I didn't get what I paid for, I expected to get a TRANE compressor and coil since TRANE voids their warranties if aftermarket parts are used, the reply from management was "this is common practice". I was told that it would cost $1000 to replace the coil and it was better that I get a new unit. This company is more interested in selling their "service contracts" than actually taking care of their customers. BUYER BEWARE!!!! Find someone else to work on your home.

1
★☆☆☆☆

I would avoid Hawthorn, a "NICOR Services Company" altogether. I had a Trane air conditioning unit installed by them and when it went bad years later I was informed that I needed a new unit because of a bad coil. Turns out I only got a Trane Compressor and they installed an AFTERMARKET coil which went bad. When I informed Hawthorn ( a NICOR SERVICES COMPANY) that I didn't get what I paid for, I expected to get a TRANE compressor and coil since TRANE voids their warranties if aftermarket parts are used, the reply from management was "this is common practice". I was told that it would cost $1000 to replace the coil and it was better that I get a new unit. This company is more interested in selling their "service contracts" than actually taking care of their customers. BUYER BEWARE!!!! Find someone else to work on your home.

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I totally believe in the honesty and reliability of this group. They come out within a reasonable amount of time, usually, and respond very quickly in an urgent situation. The staff is consistently courteous and helpful. They arrive on time, and do not make a mess!

PROS: RELIABLITY, PRICE
CONS: NONE

5
★★★★★

I totally believe in the honesty and reliability of this group. They come out within a reasonable amount of time, usually, and respond very quickly in an urgent situation. The staff is consistently courteous and helpful. They arrive on time, and do not make a mess!

PROS: RELIABLITY, PRICE
CONS: NONE

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