Urban Out Sitters

★★★★★
  • 729 W Randolph St

    Chicago, IL 60661

    Cross street: In between Halstead and 90/94 Expressway

    Map & Directions
  • 312-651-7387

About Urban Out Sitters

Hours
Mon-Fri 7am-9pm Sat and Sun Pick-up & Drop-off 8-10am or 4-6pm

Pets & Animals

Pets & Animals
More choices in Chicago:
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Tucker Pup's Dog Activity Center

219 N Carpenter St Chicago, IL

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Collar & Leash Pet Motel

3541 W Columbus Ave Chicago, IL

5.0 106
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I posted the following on Yelp but it was oddly buried in their "hidden review" section, along with every other review for all of 2013 except one that made it past their filter. All ten Yelp reviews, hidden and published for 2013 were one

3
★★★★★

I posted the following on Yelp but it was oddly buried in their "hidden review" section, along with every other review for all of 2013 except one that made it past their filter. All ten Yelp reviews, hidden and published for 2013 were one

.

I posted the following on Yelp but it was oddly buried in their "hidden review" section, along with every other review for all of 2013 except one that made it past their filter. All ten Yelp reviews, hidden and published for 2013 were one star.

I started using Urban Out Sitters when I first moved to Chicago December of 2011 to board a pair of male Cockapoos who were brothers. Up until June of 2013, their facility was on Randolph. From 12/2011 to 6/2013, I probably boarded my boys there a handful of times at the most. Aside from both dogs exhibiting typical stress symptoms for 2 to 3 days upon returning from being boarded there, the experience seemed relatively fine.
The kennel had moved to their new location on Superior just prior to my 3 day reservation in June 2013. Not disclosed upon making the reservation and dropping them off was the fact that construction in the facility had not yet been completed.
Picking them up 3 days later, they were visibly out of character when they appeared in the reception area - it was immediately clear they were not right. I picked one of the boys up, and he smelled of cement. Took them both home, put them in a tub and upon rinsing them off, you could see what was clearly a thick cloud of cement dust running down the drain. Toxicity of cement is well documented and in dust form around a dog, is not only inhaled but ingested. Add to that a dog weighing only 15 lbs amounts to destruction. That was a Sunday, which was marked by diarrhea and vomiting with both dogs.
I called Monday and spoke with the owner Joseph, mentioning their being covered in cement dust. He was very apologetic, saying he had been trying to contain the construction dust issue in the kennel, to which I was in utter disbelief he was even aware of while also boarding people's prized possessions. He mentioned they were working on sealing the cement floors and that he had just purchased a pressure washer to help deal with the dust. I was speechless but in my own mind, what was done was done. I had a nightmare unfolding fast.
The next three months were marked by ferocious diarrhea with one of my boys and complete lethargy, gagging/coughing, occasional vomiting and complete disinterest with food with the other. After over $3k of vet bills, I had to put the one with diarrhea down middle of August 2013 - he was my soul mate. His brother continued to steadily go downhill until I had to put him down as well March 2014. After easily $10k in total vet bills, my two dogs were both gone within 9 months of being dropped off healthy at Urban Out Sitters and being picked up completely covered in toxic cement dust.
Hindsight's 20/20 but here's my advice to anyone researching kennels: do your due diligence and if there are any, and I mean any examples of poor judgment and management at the expense of a pet, move on without hesitation.

1
★☆☆☆☆

I posted the following on Yelp but it was oddly buried in their "hidden review" section, along with every other review for all of 2013 except one that made it past their filter. All ten Yelp reviews, hidden and published for 2013 were one star.

I started using Urban Out Sitters when I first moved to Chicago December of 2011 to board a pair of male Cockapoos who were brothers. Up until June of 2013, their facility was on Randolph. From 12/2011 to 6/2013, I probably boarded my boys there a handful of times at the most. Aside from both dogs exhibiting typical stress symptoms for 2 to 3 days upon returning from being boarded there, the experience seemed relatively fine.
The kennel had moved to their new location on Superior just prior to my 3 day reservation in June 2013. Not disclosed upon making the reservation and dropping them off was the fact that construction in the facility had not yet been completed.
Picking them up 3 days later, they were visibly out of character when they appeared in the reception area - it was immediately clear they were not right. I picked one of the boys up, and he smelled of cement. Took them both home, put them in a tub and upon rinsing them off, you could see what was clearly a thick cloud of cement dust running down the drain. Toxicity of cement is well documented and in dust form around a dog, is not only inhaled but ingested. Add to that a dog weighing only 15 lbs amounts to destruction. That was a Sunday, which was marked by diarrhea and vomiting with both dogs.
I called Monday and spoke with the owner Joseph, mentioning their being covered in cement dust. He was very apologetic, saying he had been trying to contain the construction dust issue in the kennel, to which I was in utter disbelief he was even aware of while also boarding people's prized possessions. He mentioned they were working on sealing the cement floors and that he had just purchased a pressure washer to help deal with the dust. I was speechless but in my own mind, what was done was done. I had a nightmare unfolding fast.
The next three months were marked by ferocious diarrhea with one of my boys and complete lethargy, gagging/coughing, occasional vomiting and complete disinterest with food with the other. After over $3k of vet bills, I had to put the one with diarrhea down middle of August 2013 - he was my soul mate. His brother continued to steadily go downhill until I had to put him down as well March 2014. After easily $10k in total vet bills, my two dogs were both gone within 9 months of being dropped off healthy at Urban Out Sitters and being picked up completely covered in toxic cement dust.
Hindsight's 20/20 but here's my advice to anyone researching kennels: do your due diligence and if there are any, and I mean any examples of poor judgment and management at the expense of a pet, move on without hesitation.

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These guys should have their license revoked!! Stay away and if I could give them 0- 1/2 star I would!!! They advertise that Oprah likes this place - She got it wrong - VERY wrong!! After about a YEAR of doggie day camp, we are looking

3
★★★★★

These guys should have their license revoked!! Stay away and if I could give them 0- 1/2 star I would!!! They advertise that Oprah likes this place - She got it wrong - VERY wrong!! After about a YEAR of doggie day camp, we are looking

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I bring my dog here regularly the customer service is great and our dog seems to love coming here.

Highly recommended.

3
★★★★★

I bring my dog here regularly the customer service is great and our dog seems to love coming here.

Highly recommended.

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The only place I would bring Stuffy to. They treat him so nice and everyone is also very friendly to me as well. Thank you!

5
★★★★★

The only place I would bring Stuffy to. They treat him so nice and everyone is also very friendly to me as well. Thank you!

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The only place I would bring Stuffy to. They treat him so nice and everyone is also very friendly to me as well. Thank you!

3
★★★★★

The only place I would bring Stuffy to. They treat him so nice and everyone is also very friendly to me as well. Thank you!

.

I feel comfortable leaving my dogs here to board. I know they will be safe and taken care of. I enjoy hearing about their story and how employees took time to visit with my animals to make them feel more comfortable.

5
★★★★★

I feel comfortable leaving my dogs here to board. I know they will be safe and taken care of. I enjoy hearing about their story and how employees took time to visit with my animals to make them feel more comfortable.

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I feel comfortable leaving my dogs here to board. I know they will be safe and taken care of. I enjoy hearing about their story and how employees took time to visit with my animals to make them feel more comfortable.

3
★★★★★

I feel comfortable leaving my dogs here to board. I know they will be safe and taken care of. I enjoy hearing about their story and how employees took time to visit with my animals to make them feel more comfortable.

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Very friendly staff and a great atmosphere for Oliver! He loves going to Urban Out sitters and I recommend them to absolutely everyone!

5
★★★★★

Very friendly staff and a great atmosphere for Oliver! He loves going to Urban Out sitters and I recommend them to absolutely everyone!

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Very friendly staff and a great atmosphere for Oliver! He loves going to Urban Out sitters and I recommend them to absolutely everyone!

3
★★★★★

Very friendly staff and a great atmosphere for Oliver! He loves going to Urban Out sitters and I recommend them to absolutely everyone!

.

We love Urban Out Sitters! I know Snickers is taken care of day in and day out when she's here (which is often).

5
★★★★★

We love Urban Out Sitters! I know Snickers is taken care of day in and day out when she's here (which is often).

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We love Urban Out Sitters! I know Snickers is taken care of day in and day out when she's here (which is often).

3
★★★★★

We love Urban Out Sitters! I know Snickers is taken care of day in and day out when she's here (which is often).

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Caring people who always seem to brighten my day as well as Spike! He loves this place. Thank you. I will be sure to tell my friends!

5
★★★★★

Caring people who always seem to brighten my day as well as Spike! He loves this place. Thank you. I will be sure to tell my friends!

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Caring people who always seem to brighten my day as well as Spike! He loves this place. Thank you

3
★★★★★

Caring people who always seem to brighten my day as well as Spike! He loves this place. Thank you

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Friendly people and atmosphere that makes sam go nuts! He absolutely loves coming here and I have to drag him back home! Thanks

5
★★★★★

Friendly people and atmosphere that makes sam go nuts! He absolutely loves coming here and I have to drag him back home! Thanks

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Friendly people and atmosphere that makes sam go nuts! He absolutely loves coming here and I have to drag him back home! Thanks

3
★★★★★

Friendly people and atmosphere that makes sam go nuts! He absolutely loves coming here and I have to drag him back home! Thanks

.

Jr is in love with this place. Truly his home away from home! I will be sure to tell my pet friends how great they are!

5
★★★★★

Jr is in love with this place. Truly his home away from home! I will be sure to tell my pet friends how great they are!

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Jr is in love with this place. Truly his home away from home! I will be sure to tell my pet friends how great they are!

3
★★★★★

Jr is in love with this place. Truly his home away from home! I will be sure to tell my pet friends how great they are!

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Matty loves this place and so do I! They have a wonderful staff. Very friendly and professional! Thanks

3
★★★★★

Matty loves this place and so do I! They have a wonderful staff. Very friendly and professional! Thanks

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I feel so safe bringing my dogs here. The cameras help me feel at ease. This place is so luxurious, I never feel guilty for having to leave them behind when I go out of town. They are definitely the best!

5
★★★★★

I feel so safe bringing my dogs here. The cameras help me feel at ease. This place is so luxurious, I never feel guilty for having to leave them behind when I go out of town. They are definitely the best!

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I feel so safe bringing my dogs here. The cameras help me feel at ease. This place is so luxurious, I never feel guilty for having to leave them behind when I go out of town. They are definitely the best!

3
★★★★★

I feel so safe bringing my dogs here. The cameras help me feel at ease. This place is so luxurious, I never feel guilty for having to leave them behind when I go out of town. They are definitely the best!

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Very good doggie day care. Shelby loves it here. The staff are all very great with animals and very welcoming. Polite, friendly and very outgoing.Thanks for taking such great care my Shelby.

5
★★★★★

Very good doggie day care. Shelby loves it here. The staff are all very great with animals and very welcoming. Polite, friendly and very outgoing.Thanks for taking such great care my Shelby.

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Very good doggie day care. Shelby loves it here. The staff are all very great with animals and very welcoming. Polite, friendly and very outgoing.Thanks for taking such great care my Shelby.

3
★★★★★

Very good doggie day care. Shelby loves it here. The staff are all very great with animals and very welcoming. Polite, friendly and very outgoing.Thanks for taking such great care my Shelby.

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They have everything and the Day Care is super trustworthy. It's probably the best in the city. There is tons of room for Rover to run around and get exercise. Urban Out Sitters has such a high level of professionalism and insight. If your puppy of dog needs anything at all, this is the place to take them to!! Promise!

5
★★★★★

They have everything and the Day Care is super trustworthy. It's probably the best in the city. There is tons of room for Rover to run around and get exercise. Urban Out Sitters has such a high level of professionalism and insight. If your puppy of dog needs anything at all, this is the place to take them to!! Promise!

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1 out of 1 people found this review helpful.

.

They have everything and the Day Care is super trustworthy. It's probably the best in the city. There is tons of room for Rover to run around and get exercise. Urban Out Sitters has such a high level of professionalism and insight. If your

3
★★★★★

They have everything and the Day Care is super trustworthy. It's probably the best in the city. There is tons of room for Rover to run around and get exercise. Urban Out Sitters has such a high level of professionalism and insight. If your

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If, or rather, when I get a dog, I'm definitely taking it here. They told me they actually get a lot of dogs from outside Chicago, which makes sense because there aren't any places like this that I know of in my part. And they offer a bunch of other services too, like grooming and training, so it's pretty much one stop shopping.

5
★★★★★

If, or rather, when I get a dog, I'm definitely taking it here. They told me they actually get a lot of dogs from outside Chicago, which makes sense because there aren't any places like this that I know of in my part. And they offer a bunch of other services too, like grooming and training, so it's pretty much one stop shopping.

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.

If, or rather, when I get a dog, I'm definitely taking it here. They told me they actually get a lot of dogs from outside Chicago, which makes sense because there aren't any places like this that I know of in my part. And they offer a

3
★★★★★

If, or rather, when I get a dog, I'm definitely taking it here. They told me they actually get a lot of dogs from outside Chicago, which makes sense because there aren't any places like this that I know of in my part. And they offer a

.

The best dog sitting place in town. The urban Outsitters are very friendly & nice they took great care of my puppy. They had her nice and groomed all ready to go. I love this place it's like a one stop dog shop. Thank you.

5
★★★★★

The best dog sitting place in town. The urban Outsitters are very friendly & nice they took great care of my puppy. They had her nice and groomed all ready to go. I love this place it's like a one stop dog shop. Thank you.

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2 out of 2 people found this review helpful.

.

The best dog sitting place in town. The urban Outsitters are very friendly & nice they took great care of my puppy. They had her nice and groomed all ready to go. I love this place it's like a one stop dog shop. Thank you.

3
★★★★★

The best dog sitting place in town. The urban Outsitters are very friendly & nice they took great care of my puppy. They had her nice and groomed all ready to go. I love this place it's like a one stop dog shop. Thank you.

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I've used them a couple times for boarding only and have had an amazing experience each time. Being able to watch the dogs on webcam is an amazing amenity.

Also, I'd like to make a personal comment about their customer service. They have

3
★★★★★

I've used them a couple times for boarding only and have had an amazing experience each time. Being able to watch the dogs on webcam is an amazing amenity.

Also, I'd like to make a personal comment about their customer service. They have

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I will never take my puppy there again. I happened by the kennel a little earlier than expected. One of the owners, who are always very nice (it's an act - you are nothing but a $ to them), was in the back. I was in a hurry so I went to

3
★★★★★

I will never take my puppy there again. I happened by the kennel a little earlier than expected. One of the owners, who are always very nice (it's an act - you are nothing but a $ to them), was in the back. I was in a hurry so I went to

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At Urban Out sitters, everyone there was so nice. When I walked in, they knew I was there to pick up Leah...they already knew her name after three hours! We were so impressed we canceled our scheduled grooming at another place and booked it here instead. If your puppy or doggy need anything, this is the one place.

5
★★★★★

At Urban Out sitters, everyone there was so nice. When I walked in, they knew I was there to pick up Leah...they already knew her name after three hours! We were so impressed we canceled our scheduled grooming at another place and booked it here instead. If your puppy or doggy need anything, this is the one place.

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2 out of 2 people found this review helpful.

.

At Urban Out sitters, everyone there was so nice. When I walked in, they knew I was there to pick up Leah...they already knew her name after three hours! We were so impressed we canceled our scheduled grooming at another place and booked

3
★★★★★

At Urban Out sitters, everyone there was so nice. When I walked in, they knew I was there to pick up Leah...they already knew her name after three hours! We were so impressed we canceled our scheduled grooming at another place and booked

.

Great place to care for your dog. They have everything, puppy play group was a great help getting started. Day care is super, trustworthy and the dogs have a great time. Staff are very nice as well

5
★★★★★

Great place to care for your dog. They have everything, puppy play group was a great help getting started. Day care is super, trustworthy and the dogs have a great time. Staff are very nice as well

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2 out of 2 people found this review helpful.

.

Great place to care for your dog. They have everything, puppy play group was a great help getting started. Day care is super, trustworthy and the dogs have a great time. Staff are very nice as well

3
★★★★★

Great place to care for your dog. They have everything, puppy play group was a great help getting started. Day care is super, trustworthy and the dogs have a great time. Staff are very nice as well

.

Great Service. Pleasant staff. Will come back again.

5
★★★★★

Great Service. Pleasant staff. Will come back again.

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4 out of 4 people found this review helpful.

.

This is probably the best dog daycare/boarding facility in the city. The hours are fantastic, lots of room, staff truly listens to its customers, and they approach the whole thing with a level of professionalism and interest that's pretty uncommon. Keep up the good work!!

5
★★★★★

This is probably the best dog daycare/boarding facility in the city. The hours are fantastic, lots of room, staff truly listens to its customers, and they approach the whole thing with a level of professionalism and interest that's pretty uncommon. Keep up the good work!!

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4 out of 4 people found this review helpful.

.

This is probably the best dog daycare/boarding facility in the city. The hours are fantastic, lots of room, staff truly listens to its customers, and they approach the whole thing with a level of professionalism and interest that's pretty

3
★★★★★

This is probably the best dog daycare/boarding facility in the city. The hours are fantastic, lots of room, staff truly listens to its customers, and they approach the whole thing with a level of professionalism and interest that's pretty

.

All I can say is WOW! Our new puppy, Leah, was having some serious separation anxiety. So much so that I got a nasty call from my front desk in the middle of the day that my neighbors were not too pleased with her barking and wining. So after running home from work and some quick Googling, I called Urban Out Sitters. Not only did they come to my rescue, since it was only a few hours they didn't even charge me for the day! You guys are great! Thanks for everything!!

5
★★★★★

All I can say is WOW! Our new puppy, Leah, was having some serious separation anxiety. So much so that I got a nasty call from my front desk in the middle of the day that my neighbors were not too pleased with her barking and wining. So after running home from work and some quick Googling, I called Urban Out Sitters. Not only did they come to my rescue, since it was only a few hours they didn't even charge me for the day! You guys are great! Thanks for everything!!

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4 out of 4 people found this review helpful.

.

All I can say is WOW! Our new puppy, Leah, was having some serious separation anxiety. So much so that I got a nasty call from my front desk in the middle of the day that my neighbors were not too pleased with her barking and wining. So

3
★★★★★

All I can say is WOW! Our new puppy, Leah, was having some serious separation anxiety. So much so that I got a nasty call from my front desk in the middle of the day that my neighbors were not too pleased with her barking and wining. So

.

I come here mostly for Daycare because they do a phenomenal (Penny has never smelled so good) but only do boarding once in a while because my dog is pretty shy around big groups of dogs and doesn't always do well in daycare environments. But I have some friends who take their dogs there regularly for daycare and they love it. I think it depends on your dogs disposition.

5
★★★★★

I come here mostly for Daycare because they do a phenomenal (Penny has never smelled so good) but only do boarding once in a while because my dog is pretty shy around big groups of dogs and doesn't always do well in daycare environments. But I have some friends who take their dogs there regularly for daycare and they love it. I think it depends on your dogs disposition.

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6 out of 6 people found this review helpful.

.

I come here mostly for Daycare because they do a phenomenal (Penny has never smelled so good) but only do boarding once in a while because my dog is pretty shy around big groups of dogs and doesn't always do well in daycare environments.

3
★★★★★

I come here mostly for Daycare because they do a phenomenal (Penny has never smelled so good) but only do boarding once in a while because my dog is pretty shy around big groups of dogs and doesn't always do well in daycare environments.

.

Went here on the recommendation of a neighbor, and am continually impressed by the quality of care and customer service. It's really well-managed, super clean, spacious and full of friendly, trustworthy staff members who shower my dog with affection.

5
★★★★★

Went here on the recommendation of a neighbor, and am continually impressed by the quality of care and customer service. It's really well-managed, super clean, spacious and full of friendly, trustworthy staff members who shower my dog with affection.

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5 out of 5 people found this review helpful.

.

Went here on the recommendation of a neighbor, and am continually impressed by the quality of care and customer service. It's really well-managed, super clean, spacious and full of friendly, trustworthy staff members who shower my dog with

3
★★★★★

Went here on the recommendation of a neighbor, and am continually impressed by the quality of care and customer service. It's really well-managed, super clean, spacious and full of friendly, trustworthy staff members who shower my dog with

.

I've had my dog groomed here twice. Now I'll admit, both times I used coupons, but I would definitely return and pay regular price. The first time I got her groomed, it only took about 2 hours. The second time, they had her all day -- literally (I dropped her off at 10:30 and got her at 6). I did, however, tell the groomer to take his time as I had a bunch of errands to run. The grooms are consistently good. She's super soft after her bath and her nails are trimmed. The last time she was groomed, I waited in the lobby for her to be finished. The groomer was careful when handling her (I could see through a window) and my dog seemed to be enjoying her grooming.

5
★★★★★

I've had my dog groomed here twice. Now I'll admit, both times I used coupons, but I would definitely return and pay regular price. The first time I got her groomed, it only took about 2 hours. The second time, they had her all day -- literally (I dropped her off at 10:30 and got her at 6). I did, however, tell the groomer to take his time as I had a bunch of errands to run. The grooms are consistently good. She's super soft after her bath and her nails are trimmed. The last time she was groomed, I waited in the lobby for her to be finished. The groomer was careful when handling her (I could see through a window) and my dog seemed to be enjoying her grooming.

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5 out of 5 people found this review helpful.

.

I've had my dog groomed here twice. Now I'll admit, both times I used coupons, but I would definitely return and pay regular price. The first time I got her groomed, it only took about 2 hours. The second time, they had her all day --

3
★★★★★

I've had my dog groomed here twice. Now I'll admit, both times I used coupons, but I would definitely return and pay regular price. The first time I got her groomed, it only took about 2 hours. The second time, they had her all day --

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We first used Urban Outsitters grooming services back in December of last year and were very happy with the results, so our pup is headed back this week for a little "spring cleaning". We have a Miniature Australian Shepherd, and his coat just needs a little touching up every 6 months of so - nothing major. Most groomers tend to overgroom, but the groomer at Urban listened to what we wanted and gave us exactly that!

5
★★★★★

We first used Urban Outsitters grooming services back in December of last year and were very happy with the results, so our pup is headed back this week for a little "spring cleaning". We have a Miniature Australian Shepherd, and his coat just needs a little touching up every 6 months of so - nothing major. Most groomers tend to overgroom, but the groomer at Urban listened to what we wanted and gave us exactly that!

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5 out of 5 people found this review helpful.

.

The staff put my mind at ease and were very accommodating with my last minute schedule changes. They did exactly what I asked them to do, nothing more nothing less. Perfect!

5
★★★★★

The staff put my mind at ease and were very accommodating with my last minute schedule changes. They did exactly what I asked them to do, nothing more nothing less. Perfect!

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4 out of 4 people found this review helpful.

.

The groomer listened to exactly what I wanted. I will definitely be back! !

5
★★★★★

The groomer listened to exactly what I wanted. I will definitely be back! !

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5 out of 5 people found this review helpful.

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We took my poodle here so he could have a day at the spa too while we were getting pampered elsewhere, and it was great! He had a full day of romping, primping and fun.

5
★★★★★

We took my poodle here so he could have a day at the spa too while we were getting pampered elsewhere, and it was great! He had a full day of romping, primping and fun.

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5 out of 5 people found this review helpful.

Editorial from

Complete dog care service including day care, no-cage boarding, dog walking and house sitting; cat care also available.

 

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