Heartland Cabinet Supply

★★★★☆
  • 5002 Rickert Rd

    Crystal Lake, IL 60014

    Map & Directions
  • 815-477-0900

About Heartland Cabinet Supply

Details
Hours
Mon - Fri, 9am - 5pm; Sat, 9am - 1pm, Sun, closed

Home & Garden

Home & Garden
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I was looking to remodel my mom's house as well as my own mostly in the baths. I went on a small search for vanities and counter tops of above average quality. A friend of mine had her kitchen in a vacation home done by them and expressed she had excellent service by a designer (who i was told is gone by the girl that 'helped' me) there and the installer, yet the other individuals she dealt with were a bit of a hassle, but overall it was worth it. Since she recommended it I decided to check it out. When I arrived the showroom gave me an impression of "tired" it was dark and dusty at 11 in the morning. No one greeted me for a few minutes and when they did it was to an unplesant young lady and a screaming child (presumably hers as she seemed to be the only one there). I probably should have turned around and left right then and there but she wouldn't let me out the door! I've never had the need to waste time, who does? This was surely just that. I couldn't immediately get a price on the vanity or the top. They'd have to call me and email me back with that? Even a custom shop in the west burbs gave me a price immediately and didn't run me through stock lines that I expressed zero intereset in right away. I'm all for supporting family business but this was a circus! I don't bring my children with when shopping for things like this, they surely shouldn't have theirs running around the building with half eaten food laying around. Regardless, never got a call back or an email with any pricing. Lost sale, not sure how she's going to support her BMW parked out front. My second leg led me to yet another dead showroom on Randall Road with yet another unpleasant woman. I learned later the two showrooms are associated. Run. Hide.

2
★★☆☆☆

I was looking to remodel my mom's house as well as my own mostly in the baths. I went on a small search for vanities and counter tops of above average quality. A friend of mine had her kitchen in a vacation home done by them and expressed she had excellent service by a designer (who i was told is gone by the girl that 'helped' me) there and the installer, yet the other individuals she dealt with were a bit of a hassle, but overall it was worth it. Since she recommended it I decided to check it out. When I arrived the showroom gave me an impression of "tired" it was dark and dusty at 11 in the morning. No one greeted me for a few minutes and when they did it was to an unplesant young lady and a screaming child (presumably hers as she seemed to be the only one there). I probably should have turned around and left right then and there but she wouldn't let me out the door! I've never had the need to waste time, who does? This was surely just that. I couldn't immediately get a price on the vanity or the top. They'd have to call me and email me back with that? Even a custom shop in the west burbs gave me a price immediately and didn't run me through stock lines that I expressed zero intereset in right away. I'm all for supporting family business but this was a circus! I don't bring my children with when shopping for things like this, they surely shouldn't have theirs running around the building with half eaten food laying around. Regardless, never got a call back or an email with any pricing. Lost sale, not sure how she's going to support her BMW parked out front. My second leg led me to yet another dead showroom on Randall Road with yet another unpleasant woman. I learned later the two showrooms are associated. Run. Hide.

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Heartland Cabinet Supply is a wonderful place for cabinets and countertops. We have started our search in remodeling our kitchen and bathrooms, and will visit Heartland again.

They offer a great selection and the staff is friendly and helpful.

5
★★★★★

Heartland Cabinet Supply is a wonderful place for cabinets and countertops. We have started our search in remodeling our kitchen and bathrooms, and will visit Heartland again.

They offer a great selection and the staff is friendly and helpful.

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