Olive Garden

★★★☆☆
  • 25 Ludwig Dr

    Fairview Heights, IL 62208

    Map & Directions
  • 618-397-8727

About Olive Garden

Categories
Hours
Sun - Thurs: 11:00 A.M. - 10:00 P.M., Fri - Sat: 11:00 A.M. - 11:00 P.M.

Unclassified

Unclassified
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3.0 5
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.

It was New Year's Eve and a very busy night for the company. My cousin and I went out for the evening to enjoy our Christmas Gift Certificate. When we arrived the place was packed.(4:30). The Hostess said that it would be a 45 minute to an hour wait. So we went straight to the bar to grab a drink and spotted a table in the area. We sat down, waitress was right there (Lauren). She cleaned off the table and took our order. The service was great despite the crowded restaurant. I had a small problem with my order and told the waitress, she then in turn went to have another order made promptly for me. Then the manager (Mike) was there to apologize for the inconvenience and took care of us. A great atmosphere and good food, really good service. So thanks for a memorable New Year's Eve.

2
★★★★★

It was New Year's Eve and a very busy night for the company. My cousin and I went out for the evening to enjoy our Christmas Gift Certificate. When we arrived the place was packed.(4:30). The Hostess said that it would be a 45 minute to an hour wait. So we went straight to the bar to grab a drink and spotted a table in the area. We sat down, waitress was right there (Lauren). She cleaned off the table and took our order. The service was great despite the crowded restaurant. I had a small problem with my order and told the waitress, she then in turn went to have another order made promptly for me. Then the manager (Mike) was there to apologize for the inconvenience and took care of us. A great atmosphere and good food, really good service. So thanks for a memorable New Year's Eve.

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Horrible customer service at the bar and it wasn't that busy. No welcome or hi. Just a stare and the others got "What can I get you." No eye contact whatsoever and never asked if I wanted another glass of wine when it was gone. They brought my check automatically without asking if I wanted dessert. So I did. Never asked if I wanted more coffee but instead of realizing it was gone, asked if I wanted more wine since they never cleared my glass! Lettuce was wilted and braised ribs were dry and appeared to sit under heat lamp for too long. Appetizer showed on my second bite into my salad. Very disappointed in usually great food and worst customer service I've had in a very long time. Thankfully there are a lot of restaurants in the area. Won't go back to this OG again.

1
★☆☆☆☆

Horrible customer service at the bar and it wasn't that busy. No welcome or hi. Just a stare and the others got "What can I get you." No eye contact whatsoever and never asked if I wanted another glass of wine when it was gone. They brought my check automatically without asking if I wanted dessert. So I did. Never asked if I wanted more coffee but instead of realizing it was gone, asked if I wanted more wine since they never cleared my glass! Lettuce was wilted and braised ribs were dry and appeared to sit under heat lamp for too long. Appetizer showed on my second bite into my salad. Very disappointed in usually great food and worst customer service I've had in a very long time. Thankfully there are a lot of restaurants in the area. Won't go back to this OG again.

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.

My experiences at the Olive Garden have always been delightful. The food is good, though it can be loud, busy, and you typically have a wait during lunch.

4
★★★★☆

My experiences at the Olive Garden have always been delightful. The food is good, though it can be loud, busy, and you typically have a wait during lunch.

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.

My wife and I went to have dinner and found a pubic hair in our rolls. We were both totally grossed out. It's a scary thought to know who is handling your food. They should install security cameras to monitor the cooks. I'll never go to the Fairview Olive Garden again.

1
★☆☆☆☆

My wife and I went to have dinner and found a pubic hair in our rolls. We were both totally grossed out. It's a scary thought to know who is handling your food. They should install security cameras to monitor the cooks. I'll never go to the Fairview Olive Garden again.

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1 out of 1 people found this review helpful.

.

The food is always good, the service is good, the wait can be long. I recommend the Tour of Italy for three different tastes. This is a very family friendly establishment. We eat here regularly!

4
★★★★☆

The food is always good, the service is good, the wait can be long. I recommend the Tour of Italy for three different tastes. This is a very family friendly establishment. We eat here regularly!

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Message from Olive Garden

Olive Garden offers a variety of delicious Italian specialties for lunch, dinner or take out. Enjoy our freshly baked garlic breadsticks and your choice of homemade soup or salad with any entree. - Italian Restaurant, Italian Food, Pasta, Salad, Takeout, Italian Carry Out -- When You're Here, You're Family

More about Olive Garden

Fairview Heights Italian Restaurant, Italian Food, Pasta, Salad, Takeout, Italian Carry Out

Editorial from

Olive Garden lives up to its slogan: When youre here youre family, by welcoming each guest and treating people with care. Almost immediately afte...

 

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