PETSMART

★★★☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 159 N Weber Rd

    Bolingbrook, IL 60490

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Pets & Animals

Pets & Animals
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Happy Dog Barkery

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Happiness Is Pets

1226 Ogden Ave Downers Grove, IL

3.1429 7
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TERRBILE CUSTOMER SERVICE! I had to return 2 fish because they were attacking my other fish that I had bought from them. Tried them in 2 different 45 gal tanks with different types of fish. Before bringing them back. But still had to return them. They refused to give me a lousy $5 credit for the fish. Even when I told them I was willing to buy at least another $25-$35 in fish at that time. I had to leave the fish there & get nothing in return. This is no way to do business. This is not the 1st time I had a problem there. So they will no longer get any business from me! I will not get my dog groomed there or buy anything from them again! All over $5 that I was willing to spend again at that time. TERRIBLE CUSTOMER SERVICE!!

1
★☆☆☆☆

TERRBILE CUSTOMER SERVICE! I had to return 2 fish because they were attacking my other fish that I had bought from them. Tried them in 2 different 45 gal tanks with different types of fish. Before bringing them back. But still had to return them. They refused to give me a lousy $5 credit for the fish. Even when I told them I was willing to buy at least another $25-$35 in fish at that time. I had to leave the fish there & get nothing in return. This is no way to do business. This is not the 1st time I had a problem there. So they will no longer get any business from me! I will not get my dog groomed there or buy anything from them again! All over $5 that I was willing to spend again at that time. TERRIBLE CUSTOMER SERVICE!!

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Sales associates were very helpful in getting me everything I needed for my new puppy. Didn't try to oversell and seemed very concerned about the pet's well being most of all. Employees were very upbeat!

4
★★★★☆

Sales associates were very helpful in getting me everything I needed for my new puppy. Didn't try to oversell and seemed very concerned about the pet's well being most of all. Employees were very upbeat!

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out of all the pet stores i have been too i have never seen such exllent customer service or team work out of some of the employees their will be a line of people trying to check out and the girl will call for back up and a man who is grooming a dog comes and takes control of the other register told him wow you do everything he said yes petsmart trains us this way customer service is our #1 goal

2
★★★★★

out of all the pet stores i have been too i have never seen such exllent customer service or team work out of some of the employees their will be a line of people trying to check out and the girl will call for back up and a man who is grooming a dog comes and takes control of the other register told him wow you do everything he said yes petsmart trains us this way customer service is our #1 goal

Pros: customer service,knowledge of their products,very nice employees

Cons: store is too small

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Terrible service.The Management is horrible. Return policy ridiculous. Tried to get help and waited for over 35 minutes, waiting for an employee. I can't think of one good thing other than free dog treats.

1
★☆☆☆☆

Terrible service.The Management is horrible. Return policy ridiculous. Tried to get help and waited for over 35 minutes, waiting for an employee. I can't think of one good thing other than free dog treats.

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I spend a lot of time at the store. Their sales personnel are very knowledgeable and they match internet pricing too. I wish the store was a little larger though.

4
★★★★☆

I spend a lot of time at the store. Their sales personnel are very knowledgeable and they match internet pricing too. I wish the store was a little larger though.

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0 out of 1 people found this review helpful.

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I like the selection and prices at this store in terms of merchandise, but I think the grooming service could be better. We have taken our dog to get her nails done a few times, and only once were they done well. They seem to be a little too eager to get the job done quickly instead of doing a quality job.

PROS: Merchandise
CONS: ServicesGrooming

3
★★★☆☆

I like the selection and prices at this store in terms of merchandise, but I think the grooming service could be better. We have taken our dog to get her nails done a few times, and only once were they done well. They seem to be a little too eager to get the job done quickly instead of doing a quality job.

PROS: Merchandise
CONS: ServicesGrooming

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0 out of 1 people found this review helpful.

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Besides the fact that Petsmart is very clean for a pet store, I also really enjoy the variety of items available for cats here. I'm able to find the cat food I need (Sensitive Systems) which is often unavailable at grocery or discount stores, a good selection of various cat toys, tons of different litters, and some cute pet dishes as well.

4
★★★★☆

Besides the fact that Petsmart is very clean for a pet store, I also really enjoy the variety of items available for cats here. I'm able to find the cat food I need (Sensitive Systems) which is often unavailable at grocery or discount stores, a good selection of various cat toys, tons of different litters, and some cute pet dishes as well.

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0 out of 1 people found this review helpful.

Editorial from

Products and services for dogs, cats, birds, fish, reptiles and small animals. Pet adoption, grooming and training are also available.

 

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