Goods Furniture House

★★★☆☆

About Goods Furniture House

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  • Home & Garden
  • Furniture Stores

Home & Garden

Home & Garden
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I had previously been a satisfied customer of Good's due to their wide selection, price, and low pressure sales. My recent experience was extremely disappointing and frustrating. I travelled to Good's from the Chicago area (2 1/2 hours). They do not allow any samples of upholstery or wood finishes to be taken from the store making it extremely difficult to match with existing pieces. I laid out three color samples of wood finishes and took a photo. The sales rep color coded them in a diagram. I then compared with my existing furniture and ordered the one I thought was the closest blend. It turned out MUCH darker--and clearly would not have been the one I chose. Goods customer service offered nothing except "We're sorry" In addition, the piece is not levelled properly and wobbles horribly. I have emailed twice and gotten no further reply. I purchased over $6,000 worth of furniture. In the Chicago area--I'm certain I would have received better attention and response!

2
★★☆☆☆

I had previously been a satisfied customer of Good's due to their wide selection, price, and low pressure sales. My recent experience was extremely disappointing and frustrating. I travelled to Good's from the Chicago area (2 1/2 hours). They do not allow any samples of upholstery or wood finishes to be taken from the store making it extremely difficult to match with existing pieces. I laid out three color samples of wood finishes and took a photo. The sales rep color coded them in a diagram. I then compared with my existing furniture and ordered the one I thought was the closest blend. It turned out MUCH darker--and clearly would not have been the one I chose. Goods customer service offered nothing except "We're sorry" In addition, the piece is not levelled properly and wobbles horribly. I have emailed twice and gotten no further reply. I purchased over $6,000 worth of furniture. In the Chicago area--I'm certain I would have received better attention and response!

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Bought special ordered thomasville furniture from goods.. I was not informed about the size of chair and that the ottomon had wheels... When i went to see the furniture in the warehouse the chair was huge. and the ottomon cheap with wheels. My husband walked out of warehouse due to size of chair. The sales person never went over the dimensions of the chair or showed picture or anything... and the same with ottomon. Goods is lieing to bbb about this.. Said my husband is a huge guy and wanted a big chair. he wasn't with and he weighs 160 lbs. Said that the salesperson went over the layout of the room with me which she didn't... I just wanted them to get me a smaller chair and ottomon with no wheels.. they have lied so much in there responses i would be ashamed to be doing business in such a manner.. I am not even asking for my money back... its not an issue.. I don't like to be lied to. and it would have been great if she had gone over these things with me... then i'd had picked a different model of chair from thomasville and had it covered in the same fabric. Same with ottomon. But she was late picking up her kids. and they are saying i was in a hurry when i have no job or family to rush home too...

1
★☆☆☆☆

Bought special ordered thomasville furniture from goods.. I was not informed about the size of chair and that the ottomon had wheels... When i went to see the furniture in the warehouse the chair was huge. and the ottomon cheap with wheels. My husband walked out of warehouse due to size of chair. The sales person never went over the dimensions of the chair or showed picture or anything... and the same with ottomon. Goods is lieing to bbb about this.. Said my husband is a huge guy and wanted a big chair. he wasn't with and he weighs 160 lbs. Said that the salesperson went over the layout of the room with me which she didn't... I just wanted them to get me a smaller chair and ottomon with no wheels.. they have lied so much in there responses i would be ashamed to be doing business in such a manner.. I am not even asking for my money back... its not an issue.. I don't like to be lied to. and it would have been great if she had gone over these things with me... then i'd had picked a different model of chair from thomasville and had it covered in the same fabric. Same with ottomon. But she was late picking up her kids. and they are saying i was in a hurry when i have no job or family to rush home too...

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I have purchased several furniture pieces from Goods over the years. Recently I purchased five furniture pieces from several different manufacturers. I had problems with four of these. Goods did NOT stand behind what they sold as their 'top of the line' quality. I expected to keep this furniture for several years, but it has had several issues they are unwilling to resolve. They may have a good selection, but if you have any issues their customer service is AWFUL!

1
★☆☆☆☆

I have purchased several furniture pieces from Goods over the years. Recently I purchased five furniture pieces from several different manufacturers. I had problems with four of these. Goods did NOT stand behind what they sold as their 'top of the line' quality. I expected to keep this furniture for several years, but it has had several issues they are unwilling to resolve. They may have a good selection, but if you have any issues their customer service is AWFUL!

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I cant find any products you sell on the web. I have tried and tried to log on to what you sell but can find nothing

1
★☆☆☆☆

I cant find any products you sell on the web. I have tried and tried to log on to what you sell but can find nothing

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We purchased furniture at Good's, and when delivered, had some damage to a door and walls since their was a tight fit down a stairway. While the delivery guys could have been more careful, Good's made everything right, even letting us choose our preferred contractor to do the repairs. This is a first class company in both its shopping experience and the way it treats customers when there is a problem. They have earned our repeat business.

5
★★★★★

We purchased furniture at Good's, and when delivered, had some damage to a door and walls since their was a tight fit down a stairway. While the delivery guys could have been more careful, Good's made everything right, even letting us choose our preferred contractor to do the repairs. This is a first class company in both its shopping experience and the way it treats customers when there is a problem. They have earned our repeat business.

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0 out of 1 people found this review helpful.

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Goods covers almost 4 city blocks. They have a bed and breakfast, restaurant, cloths, furniture. IT is an adventure to go to this store. It will take you a day to go through the whole store. Their prices may be a little high but their furniture is quality.

5
★★★★★

Goods covers almost 4 city blocks. They have a bed and breakfast, restaurant, cloths, furniture. IT is an adventure to go to this store. It will take you a day to go through the whole store. Their prices may be a little high but their furniture is quality.

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0 out of 1 people found this review helpful.

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I am stil amazed when I walk into Goods. The store spans many buildings with a skywalk to connect you to the other showrooms. You can spend all day just looking at all of the floor displays, then you can have lunch in the dining room, maybe spend the night in one of their suites and finish your shopping the next day. This store is truly amazing.

5
★★★★★

I am stil amazed when I walk into Goods. The store spans many buildings with a skywalk to connect you to the other showrooms. You can spend all day just looking at all of the floor displays, then you can have lunch in the dining room, maybe spend the night in one of their suites and finish your shopping the next day. This store is truly amazing.

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0 out of 1 people found this review helpful.

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this furntiure store has to be seen to be believed! it literally spans city blocks.there is something for everyone here.name brand furniture.thomasville,etc. very helpful and knowlageable staff. delivery available.people come from miles around to see this store

5
★★★★★

this furntiure store has to be seen to be believed! it literally spans city blocks.there is something for everyone here.name brand furniture.thomasville,etc. very helpful and knowlageable staff. delivery available.people come from miles around to see this store

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0 out of 1 people found this review helpful.

 

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