Santos Auto Repair, Inc.

★★★★☆

About Santos Auto Repair, Inc.

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Automotive

Automotive
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939 W Irving Park Rd Chicago, IL

4.0 1
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When my car broke, I thought I had a blown head gasket. The other two recommended shops quoted prices of $950 and $1000 -- at least.

A friend of mine sold a service to Santo a few years ago; my friend told me that Santo seemed like an honest guy. Indeed, my car did not have a blown head gasket; it had a bad spark plug. The total bill was about $168 for plugs, wires, and a test drive. Very cheap compared to what some unscrupulous shops would have charged.

He also fixed a rattle in my exhaust for no charge.

I have complaints. He performed billable service on my car without asking specific permission. I would have expected him to call and say, "we see that one of your spark plugs is cracked; should we replace it?" Indeed, he did not call me, as promised, with a diagnosis one hour after I dropped the car off. Finally, he did not provide me with an itemized list of charges.

Overall, I am glad I took my car to Santos Auto Repair. I rest easy, knowing he could find nothing else wrong. I would do business with him again.

4
★★★★☆

When my car broke, I thought I had a blown head gasket. The other two recommended shops quoted prices of $950 and $1000 -- at least.

A friend of mine sold a service to Santo a few years ago; my friend told me that Santo seemed like an honest guy. Indeed, my car did not have a blown head gasket; it had a bad spark plug. The total bill was about $168 for plugs, wires, and a test drive. Very cheap compared to what some unscrupulous shops would have charged.

He also fixed a rattle in my exhaust for no charge.

I have complaints. He performed billable service on my car without asking specific permission. I would have expected him to call and say, "we see that one of your spark plugs is cracked; should we replace it?" Indeed, he did not call me, as promised, with a diagnosis one hour after I dropped the car off. Finally, he did not provide me with an itemized list of charges.

Overall, I am glad I took my car to Santos Auto Repair. I rest easy, knowing he could find nothing else wrong. I would do business with him again.

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