Ruffner's Luxury Pet Boarding

★★★★★
  • 1880 Dean St

    St Charles, IL 60174

    Map & Directions
  • 630-743-6047

4.6471 17
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We always use this kennel when we need to board our dog. They take really good care of the animals.

5
★★★★★

We always use this kennel when we need to board our dog. They take really good care of the animals.

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I like that we aren't forced to go every day and there is the opportunity to buy packages too. It is great to be able to take my dog when I need to take him and not because we are on a plan.

3

I like that we aren't forced to go every day and there is the opportunity to buy packages too. It is great to be able to take my dog when I need to take him and not because we are on a plan.

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The safety of the dogs is their number one concern every day. I trust that my dog will have a good time while he is at Ruffners.

5
★★★★★

The safety of the dogs is their number one concern every day. I trust that my dog will have a good time while he is at Ruffners.

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They take really good care of my dog while I am away on vacation or business trips. I can trust she will be well fed and tired from playing.

3

They take really good care of my dog while I am away on vacation or business trips. I can trust she will be well fed and tired from playing.

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Great group of staff members! They know each dog's needs and personalities.

3

Great group of staff members! They know each dog's needs and personalities.

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Individual care at its finest. They really care about each dog. They even celebrate the dogs birthdays!

5
★★★★★

Individual care at its finest. They really care about each dog. They even celebrate the dogs birthdays!

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I like the individual attention they gave my dog while I was gone for Christmas. It was important that we chose a place that would treat him as well as he would be treated if he was at home.

3

I like the individual attention they gave my dog while I was gone for Christmas. It was important that we chose a place that would treat him as well as he would be treated if he was at home.

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Everyone on the staff is so friendly and helpful. I know my dog is cared for as an individual too.

5
★★★★★

Everyone on the staff is so friendly and helpful. I know my dog is cared for as an individual too.

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My dog loves going to daycare and comes home tired! I know the staff treat him right!

5
★★★★★

My dog loves going to daycare and comes home tired! I know the staff treat him right!

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The staff is very nice and the facilities are clean. I am comfortable leaving my dog there for the day knowing that he will come home tired.

3

The staff is very nice and the facilities are clean. I am comfortable leaving my dog there for the day knowing that he will come home tired.

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I have boarded my dog at Ruffner's and I am always very pleased with how happy my dog is when I come home from a trip.

5
★★★★★

I have boarded my dog at Ruffner's and I am always very pleased with how happy my dog is when I come home from a trip.

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My dog loves it there! Ruffner's is awesome.

3

My dog loves it there! Ruffner's is awesome.

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Terrible! Every time we sent our dog here he came home with hot spots. The last straw was when our dog came home with a bite on his ear and a gash under his neck. My vet bill was 300 dollars. When I called to let them know and inquire about what happened I was told they would look into it and call me back. Of course no one called me back. I expected at least a phone call to see how my dog was doing. To me this shows a complete lack of class. I will never send my dog here again.

1
★☆☆☆☆

Terrible! Every time we sent our dog here he came home with hot spots. The last straw was when our dog came home with a bite on his ear and a gash under his neck. My vet bill was 300 dollars. When I called to let them know and inquire about what happened I was told they would look into it and call me back. Of course no one called me back. I expected at least a phone call to see how my dog was doing. To me this shows a complete lack of class. I will never send my dog here again.

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.

i have never taken a dog to a kennel,always had house sitters so I was very worried about taking two of the three rescues to a kennel while we were out of town. The were gentle and slow with the dogs when we arrived, and the dogs seemed happy when we picked them up. What really told me they were happy was when I took them back for a day visit my 80 pound boxer mix ,who is madly in love with me, tried to get out of a sightly opened car window to get into the water bowl asap and wanted nothing to do with me! He pulled me into the building and just wanted to play. We highly recommend the water bowl.

5
★★★★★

i have never taken a dog to a kennel,always had house sitters so I was very worried about taking two of the three rescues to a kennel while we were out of town. The were gentle and slow with the dogs when we arrived, and the dogs seemed happy when we picked them up. What really told me they were happy was when I took them back for a day visit my 80 pound boxer mix ,who is madly in love with me, tried to get out of a sightly opened car window to get into the water bowl asap and wanted nothing to do with me! He pulled me into the building and just wanted to play. We highly recommend the water bowl.

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We have boarded our dog at Ruffner's before and the stay was good. However, the last time we boarded her there we used their grooming service. Her tongue was cut during grooming and the groomer was very upset and apologetic. But, when we picked her up the person at the desk only offered to pay our vet bill, which was not needed.

You would think they would offer free grooming due to the incident, but instead talked about how my dog should be sediated when groomed. She has never had any past issues with other groomers and I left there in shock not knowing what to say or to say they should take off the charge. So I will never use this place again nor will I recommend it.

1
★☆☆☆☆

We have boarded our dog at Ruffner's before and the stay was good. However, the last time we boarded her there we used their grooming service. Her tongue was cut during grooming and the groomer was very upset and apologetic. But, when we picked her up the person at the desk only offered to pay our vet bill, which was not needed.

You would think they would offer free grooming due to the incident, but instead talked about how my dog should be sediated when groomed. She has never had any past issues with other groomers and I left there in shock not knowing what to say or to say they should take off the charge. So I will never use this place again nor will I recommend it.

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We have used Ruffners a couple of times in the past and had no issues, until this last stay. I boarded both of my dogs there for 5 days. When we picked them up the girl at the desk told us that one of our dogs had gotten injured during some "rough play" with another dog the previous day but they had looked it over, cleaned it up and that she was fine. I looked at it and it didn't seem to be an issue. 2 days later her eye is nearly swollen shut and definitely infected. She wound up with an 1 1/2" gash that required 5 staples to close. Ruffners was apologetic but I was reminded that "dogs in day care can get hurt" and that I had "signed a waiver when I brought them in".

Use them knowing that they won't be responsible if your dog gets hurt in their care. I won't be going back

1
★☆☆☆☆

We have used Ruffners a couple of times in the past and had no issues, until this last stay. I boarded both of my dogs there for 5 days. When we picked them up the girl at the desk told us that one of our dogs had gotten injured during some "rough play" with another dog the previous day but they had looked it over, cleaned it up and that she was fine. I looked at it and it didn't seem to be an issue. 2 days later her eye is nearly swollen shut and definitely infected. She wound up with an 1 1/2" gash that required 5 staples to close. Ruffners was apologetic but I was reminded that "dogs in day care can get hurt" and that I had "signed a waiver when I brought them in".

Use them knowing that they won't be responsible if your dog gets hurt in their care. I won't be going back

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Our dog loves Ruffners! He plays all day and comes home exhausted! It's great exercise for him! The staff is great and they divide the dogs by size and personality. I can't say enough about this place!

5
★★★★★

Our dog loves Ruffners! He plays all day and comes home exhausted! It's great exercise for him! The staff is great and they divide the dogs by size and personality. I can't say enough about this place!

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