The Whitehall Company Jewellers

★★☆☆☆
41.8846 -87.6368
Map and Directions to The Whitehall Company Jewellers

312-782-6800

155 N Wacker Dr

Chicago, IL

60606

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Reviews 1 - 7 of 7.
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I purchased my wife and i a three pieces bridal set in 18k white gold called the Romeo and Juilet set . It has become a regular trip every 3 months to get the set replated ????? This last trip they lost our set and the young man working in the store refuse to give me the DM phone number and called security and the police because he had felt threaten by me when i was upset he would not provide the numbers. When we went to pick up our rings when theye found them their jeweler has changed the setting on my wifes ring .It being a tension setting , and the battle still persist to get my wifes ring corrected . Again why in the world do they have to replate a 18k white gold ring .

2
★★☆☆☆

I purchased my wife and i a three pieces bridal set in 18k white gold called the Romeo and Juilet set . It has become a regular trip every 3 months to get the set replated ????? This last trip they lost our set and the young man working in the store refuse to give me the DM phone number and called security and the police because he had felt threaten by me when i was upset he would not provide the numbers. When we went to pick up our rings when theye found them their jeweler has changed the setting on my wifes ring .It being a tension setting , and the battle still persist to get my wifes ring corrected . Again why in the world do they have to replate a 18k white gold ring .

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Hello. I purchased my 1 carat diamond ring a yr and a half ago. Since a week after I made the purchase I have sent this ring back to be fixed about 8 times. I went to Kay's to have my ring valued which than she told me that I have two loose diamonds.This is in the Crystal Mall in Waterford Ct..I went directly across to WhiteHall and I asked the lady to check the stones..so to speak she was on her cell phone and explained to me why the call was soooo important.So she checks my ring cleans it,and hands it back to me. Well go to say..She said that I had no loose stones!!!!!!!! NOT TRUE..The other employee came over and asked if we could go over to Kays to have them show her. I agreed..They showed her that the stones were loose..She walks me out of the store..Meanwhile the other employee calls security..Because she knew I was so upset.I didnt give the ring back to them to have it fixed..WHITEHALL will not give a refund..because it is past the 90 day mark..WHICH IS TOTALLY UNFAIR!!!DO NOT GO TO THIS PLACE..

1
★☆☆☆☆

Hello. I purchased my 1 carat diamond ring a yr and a half ago. Since a week after I made the purchase I have sent this ring back to be fixed about 8 times. I went to Kay's to have my ring valued which than she told me that I have two loose diamonds.This is in the Crystal Mall in Waterford Ct..I went directly across to WhiteHall and I asked the lady to check the stones..so to speak she was on her cell phone and explained to me why the call was soooo important.So she checks my ring cleans it,and hands it back to me. Well go to say..She said that I had no loose stones!!!!!!!! NOT TRUE..The other employee came over and asked if we could go over to Kays to have them show her. I agreed..They showed her that the stones were loose..She walks me out of the store..Meanwhile the other employee calls security..Because she knew I was so upset.I didnt give the ring back to them to have it fixed..WHITEHALL will not give a refund..because it is past the 90 day mark..WHICH IS TOTALLY UNFAIR!!!DO NOT GO TO THIS PLACE..

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I visit Brandon Florida twice a year and in Nov 2006 My daughter brought me to The Brandon Mall we were shopping for diamond hoop earrings When you walk into WHITEHALL JEWELLERS everyone is polite and wants to help you . I purchased earrings for $700.00 that night when i arrived to my daughters house she said mom the earring is opened. I was afraid I would lose them because they would not close the next day we went back up to the mall and of course they said " oh its nothing the sales girl actually pushed the latch closed I said I do not feel like I can wear them they said " oh it will be fine. I have never worn these earrings on account they might fall off 6 months later when I returned to fla I went back up there to see if the jeweler could maybe tighten them or give me a new pair. they were rude and said they had no more and that if I wanted to spend more money I could trade them in for an upgrade. why would I want to spend m,ore money there They are so unprofessional!!!! I will tell everyone I know DO NOT PURCHASE ANYTHING FROM THEM THEY DO NOT GUARANTEE THE WORKMANSHIP OR QUALITY OF THEIR PRODUCT!!!!!!!

2
★★☆☆☆

I visit Brandon Florida twice a year and in Nov 2006 My daughter brought me to The Brandon Mall we were shopping for diamond hoop earrings When you walk into WHITEHALL JEWELLERS everyone is polite and wants to help you . I purchased earrings for $700.00 that night when i arrived to my daughters house she said mom the earring is opened. I was afraid I would lose them because they would not close the next day we went back up to the mall and of course they said " oh its nothing the sales girl actually pushed the latch closed I said I do not feel like I can wear them they said " oh it will be fine. I have never worn these earrings on account they might fall off 6 months later when I returned to fla I went back up there to see if the jeweler could maybe tighten them or give me a new pair. they were rude and said they had no more and that if I wanted to spend more money I could trade them in for an upgrade. why would I want to spend m,ore money there They are so unprofessional!!!! I will tell everyone I know DO NOT PURCHASE ANYTHING FROM THEM THEY DO NOT GUARANTEE THE WORKMANSHIP OR QUALITY OF THEIR PRODUCT!!!!!!!

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I've read poor customer service ratings on-line following my purchase of two diamond necklaces from Whitehall Jewelers. I knew I would be returning at least one of the necklaces. This was within two weeks of buying both of them. So I was hoping I would not be given a hard time when I tried to return the necklace. Their return policy gave me up to 90 days to return - so two weeks should not be a problem. I made a special trip to make the return. I was told by the sales person that their manager was not there so they could not do the return - I would have to return the following day. They wanted me to leave it there with my receipt. They wanted me to find something else to exchange it with - but I would not hear of it as I did not need two pieces of jewelry for my wife. So when she was adamant that I could not return it that day, I told her that if I had to return to the store to return it, I would be returning BOTH of the necklaces. Somehow that enabled her to do the return for me. I'll be watching my credit card statements to make sure the credit goes through. I recommend not waiting until your credit card dispute privileges run out to try and return something. I'll think twice before I buy there again.

1
★☆☆☆☆

I've read poor customer service ratings on-line following my purchase of two diamond necklaces from Whitehall Jewelers. I knew I would be returning at least one of the necklaces. This was within two weeks of buying both of them. So I was hoping I would not be given a hard time when I tried to return the necklace. Their return policy gave me up to 90 days to return - so two weeks should not be a problem. I made a special trip to make the return. I was told by the sales person that their manager was not there so they could not do the return - I would have to return the following day. They wanted me to leave it there with my receipt. They wanted me to find something else to exchange it with - but I would not hear of it as I did not need two pieces of jewelry for my wife. So when she was adamant that I could not return it that day, I told her that if I had to return to the store to return it, I would be returning BOTH of the necklaces. Somehow that enabled her to do the return for me. I'll be watching my credit card statements to make sure the credit goes through. I recommend not waiting until your credit card dispute privileges run out to try and return something. I'll think twice before I buy there again.

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Horrible Employees. They cheat, lie and steal. I felt like I was buying a used car, and it turns out that their prodcut is not great at all! DO NOT BUY FROM WHITEHALL!

PROS: none
CONS: everything!

1
★☆☆☆☆

Horrible Employees. They cheat, lie and steal. I felt like I was buying a used car, and it turns out that their prodcut is not great at all! DO NOT BUY FROM WHITEHALL!

PROS: none
CONS: everything!

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I purchased an engagement ring in October and was told by the manager (John) in the Albany NY store that the ring was totally platinum. Got home and the card which shows what the ring is actually made of said just the prongs were platinum. I called the store immediately and was told that I was correct and they would replace the white gold with platinum. After several phones calls, it was obvious I was getting the run around and they were not giving me the platinum band. I don't believe they ever intended to. They were just jerking me around. It is now January 2006 and I never received the platinum band. I will be notifying the better business bureau and taking other legal action as well. This was supposed to be one of the happiest experiences of my life, but let me tell you it was certainly one of the WORST!! I think the few folks that gave Whitehall a good rating....got lucky.

PROS: None!
CONS: Shwindled, the most shady of any place to buy

1
★☆☆☆☆

I purchased an engagement ring in October and was told by the manager (John) in the Albany NY store that the ring was totally platinum. Got home and the card which shows what the ring is actually made of said just the prongs were platinum. I called the store immediately and was told that I was correct and they would replace the white gold with platinum. After several phones calls, it was obvious I was getting the run around and they were not giving me the platinum band. I don't believe they ever intended to. They were just jerking me around. It is now January 2006 and I never received the platinum band. I will be notifying the better business bureau and taking other legal action as well. This was supposed to be one of the happiest experiences of my life, but let me tell you it was certainly one of the WORST!! I think the few folks that gave Whitehall a good rating....got lucky.

PROS: None!
CONS: Shwindled, the most shady of any place to buy

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.

Whitehall is a nationwide, reputable jeweler, so you know that you are going to get quality jewelry and great service to back it up. Other stores might have lower prices, but the service at Whitehall can't be beat. I will shop here again and again.

5
★★★★★

Whitehall is a nationwide, reputable jeweler, so you know that you are going to get quality jewelry and great service to back it up. Other stores might have lower prices, but the service at Whitehall can't be beat. I will shop here again and again.

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0 out of 1 people found this review helpful.

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