Firestone Complete Auto Care

★★☆☆☆
  • 8801 Skokie Blvd

    Skokie, IL 60077

    Map & Directions
  • 224-935-4121

About Firestone Complete Auto Care

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Details
Hours
Sunday 8:00 AM-5:00 PM, Monday 7:00 AM-8:00 PM, Tuesday 7:00 AM-8:00 PM, Wednesday 7:00 AM-8:00 PM, Thursday 7:00 AM-8:00 PM, Friday 7:00 AM-8:00 PM, Saturday 7:00 AM-6:00 PM
2.4 5
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Took my vehicle in to get an estimate for rear brake pad and rotor replacement. Firestone was one of five quotes received and double the price of the next highest quote.\n\nThe fact that they were double the price was a bit ridiculous but that's why you have a few others quote. The thing I disliked the most was the lack of professionalism from the staff. Very condescending, treating me like I didn't know what was going on. I've done this work myself prior to living in the city(don't have a garage anymore) so I didn't appreciate the salesman eluding to the fact that I wouldn't make it across the street without crashing.\n\nAvoid these guys when possible, overpriced and not looking out for your best interests.

0
★☆☆☆☆

Took my vehicle in to get an estimate for rear brake pad and rotor replacement. Firestone was one of five quotes received and double the price of the next highest quote.\n\nThe fact that they were double the price was a bit ridiculous but that's why you have a few others quote. The thing I disliked the most was the lack of professionalism from the staff. Very condescending, treating me like I didn't know what was going on. I've done this work myself prior to living in the city(don't have a garage anymore) so I didn't appreciate the salesman eluding to the fact that I wouldn't make it across the street without crashing.\n\nAvoid these guys when possible, overpriced and not looking out for your best interests.

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I paid $350 for supposedly tie rod replacement and wheel alignment...I was there for 3 hours and they said they ordered the parts and it would take a while to find one....with all those LIES, guess what my independent mechanic showed me that the tie rod was never replaced it is still old and rusty they just tightened it. my wheel was not also aligned and it was toe in. Very very dishonest people in the industry. I know it a needle in a haystack to find an honest mechanic but at least one hay (firestone auto care) you don't have to bother with. Go somewhere else.

0
★☆☆☆☆

I paid $350 for supposedly tie rod replacement and wheel alignment...I was there for 3 hours and they said they ordered the parts and it would take a while to find one....with all those LIES, guess what my independent mechanic showed me that the tie rod was never replaced it is still old and rusty they just tightened it. my wheel was not also aligned and it was toe in. Very very dishonest people in the industry. I know it a needle in a haystack to find an honest mechanic but at least one hay (firestone auto care) you don't have to bother with. Go somewhere else.

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updated info... i recently went to other mechanic for second opinion. According to firestone crew, some of those problems they mentioned were very critical and needed to replace right away and i was getting flat tire so that needed to be repaired asap. not to mention repairing a flat was another $20 or so. The other mechanic told me that I still had approx. over 5,000 miles left on my brakes and tires were in good shape and no puncture to be found. Also if i were to do the same job which includes all four new brake pads and new rotors( all OE), the estimation came out to be just a little as $250 less. Big difference, huh.. Do please research before you decide to put a trust in other people's hand.

1
★☆☆☆☆

updated info... i recently went to other mechanic for second opinion. According to firestone crew, some of those problems they mentioned were very critical and needed to replace right away and i was getting flat tire so that needed to be repaired asap. not to mention repairing a flat was another $20 or so. The other mechanic told me that I still had approx. over 5,000 miles left on my brakes and tires were in good shape and no puncture to be found. Also if i were to do the same job which includes all four new brake pads and new rotors( all OE), the estimation came out to be just a little as $250 less. Big difference, huh.. Do please research before you decide to put a trust in other people's hand.

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when i first moved to chicago i had some car trouble. my dealer said i needed a new alternator and would have to pay close to a grand to get one. a friend of mine suggested i call these guys, who offered a much lower estimate. when i took the car in to them they tested the alternator and found there was nothing wrong with it. so not only did they not try to sell me an alternator i didn't need, they didn't even charge me for the testing. i love these guys and will always go back, even though they're not very close to my house.

2
★★★★★

when i first moved to chicago i had some car trouble. my dealer said i needed a new alternator and would have to pay close to a grand to get one. a friend of mine suggested i call these guys, who offered a much lower estimate. when i took the car in to them they tested the alternator and found there was nothing wrong with it. so not only did they not try to sell me an alternator i didn't need, they didn't even charge me for the testing. i love these guys and will always go back, even though they're not very close to my house.

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Had to have a lot of work done on my car this spring, and I found these guys to be honest, quick, and friendly, albeit a bit expensive.

2
★★★★☆

Had to have a lot of work done on my car this spring, and I found these guys to be honest, quick, and friendly, albeit a bit expensive.

Pros: quick, friendly service, good know-how

Cons: pricey

Message from Firestone Complete Auto Care

Our skilled technicians at your Skokie, IL Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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