The Ritz-Carlton, Chicago

★★★★★
  • 160 East Pearson Street, Chicago, IL 60611

    Chicago, IL 60611

    Map & Directions
  • 312-266-1000

About The Ritz-Carlton, Chicago

Categories
  • Luxury Hotels
  • Wedding Sites
  • Meeting Facilities
Details
  • Hotel Pool
Hours
M-Su 24hr
Phones
  • Fax (312-266-1194)
  • Toll Free (800-241-3333)
Keywords
  • Chicago Hotel
  • Gold Coast hotel

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The service is top notch but several things bugged me which bring my rating to 4 out of a possible 5.

1. The valet is totally un-Ritz-like. If you stand there and wait for your car.... just listen to the conversations that go on. Very rude and unprofessional topics. Swear words and all.

Now I don't really care - usually. But NOT at a 5 star hotel and NOT at the Ritz. This should not be allowed from their staff.

2. Old and aging hotel. Not the newest and the ballrooms and restaurants show. They did renovate the entrance lobby and the big ballroom so who knows how it is now.... but when I visited last time, it was not impressive.

3. Bathrooms are lackluster. No separate showers. Only a bathtub with a shower curtain. Not acceptable for a 5 star chain.

2
★★★★☆

The service is top notch but several things bugged me which bring my rating to 4 out of a possible 5.

1. The valet is totally un-Ritz-like. If you stand there and wait for your car.... just listen to the conversations that go on. Very rude and unprofessional topics. Swear words and all.

Now I don't really care - usually. But NOT at a 5 star hotel and NOT at the Ritz. This should not be allowed from their staff.

2. Old and aging hotel. Not the newest and the ballrooms and restaurants show. They did renovate the entrance lobby and the big ballroom so who knows how it is now.... but when I visited last time, it was not impressive.

3. Bathrooms are lackluster. No separate showers. Only a bathtub with a shower curtain. Not acceptable for a 5 star chain.

.

The best way I can describe afternoon tea at the Ritz - Luxurious, relaxing, delicious. The staff was friendly, welcoming and attentive. The area is spacious and comfortable which allows people to privately enjoy their afternoon tea. The only minor complaint is that the water fountain statue near my table was a little noisy. I am looking forward to my next visit!

2
★★★★☆

The best way I can describe afternoon tea at the Ritz - Luxurious, relaxing, delicious. The staff was friendly, welcoming and attentive. The area is spacious and comfortable which allows people to privately enjoy their afternoon tea. The only minor complaint is that the water fountain statue near my table was a little noisy. I am looking forward to my next visit!

Pros: ambience, service, food

Cons: none

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We stayed here for a few days when visiting Chicago. With the Watertower next door and Michigan Ave right outside anything you want is within a nice walk or short cab ride. The hotel itself has everything you would expect at the Ritz. On this visit I used their spa and alterations servcies and am pleased to say the both exceeded expectations. The tailor came to my room measured for the length and returned the slacks to our room well before they were promised. there was absolutely no interruption to my day. The spa facilities are wonderful as well and the massage services made 90 minute massages a must from now on. Very relaxing and much needed!

5
★★★★★

We stayed here for a few days when visiting Chicago. With the Watertower next door and Michigan Ave right outside anything you want is within a nice walk or short cab ride. The hotel itself has everything you would expect at the Ritz. On this visit I used their spa and alterations servcies and am pleased to say the both exceeded expectations. The tailor came to my room measured for the length and returned the slacks to our room well before they were promised. there was absolutely no interruption to my day. The spa facilities are wonderful as well and the massage services made 90 minute massages a must from now on. Very relaxing and much needed!

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.

I've stayed in this hotel several times when I visit Chicago - and it couldn't be a better location for shopping, dining, and nightlife! The staff is incredibly gracious and helpful.

2
★★★★★

I've stayed in this hotel several times when I visit Chicago - and it couldn't be a better location for shopping, dining, and nightlife! The staff is incredibly gracious and helpful.

.

The Ritz-Carlton completely lived up to my expectations of a true luxury hotel: lovely accommodations; great service (concierge remembered my name); great food & great location.

2
★★★★★

The Ritz-Carlton completely lived up to my expectations of a true luxury hotel: lovely accommodations; great service (concierge remembered my name); great food & great location.

.

The service makes the hotel outstanding. The people were so kind and helpful. The rooms are fabulous.

2
★★★★★

The service makes the hotel outstanding. The people were so kind and helpful. The rooms are fabulous.

.

As a frequent traveller, I'm use to great hotels, but this is among the two or three greatest in the world for luxury and attentiveness. It is comparable to the Dorchester in London and the Crillon in Paris. A step up from the Plaza in New York. I find no thing to criticize and everything to compliment. I'll return very soon - and every time I'm in Chicago!!

2
★★★★★

As a frequent traveller, I'm use to great hotels, but this is among the two or three greatest in the world for luxury and attentiveness. It is comparable to the Dorchester in London and the Crillon in Paris. A step up from the Plaza in New York. I find no thing to criticize and everything to compliment. I'll return very soon - and every time I'm in Chicago!!

Pros: Service, Luxury, Location

Message from The Ritz-Carlton, Chicago

Set atop Water Tower Place, overlooking North Michigan Avenue and The Magnificent Mile, The Ritz-Carlton, Chicago offers 4-star luxury in the Gold Coast.

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