Black Diamond Plumbing

★★★☆☆
  • 748 Tek Dr

    Crystal Lake, IL 60014

    Map & Directions
  • 815-444-0979

About Black Diamond Plumbing

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Hours
24 Hours a Day, 365 Days a Year

Home Construction & Remodeling

Home Construction & Remodeling
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Total RIPOFF! I had a plumber come out because of water heater that needed to have some leaks fixed after we made it a DIY project. The quote started at $160 but then after replacing five copper pieces, the total came out to $245. I was

3
★★★★★

Total RIPOFF! I had a plumber come out because of water heater that needed to have some leaks fixed after we made it a DIY project. The quote started at $160 but then after replacing five copper pieces, the total came out to $245. I was

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Horrible overpriced and their plumber did not have a clue about plumbing.

1
★☆☆☆☆

Horrible overpriced and their plumber did not have a clue about plumbing.

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.

Black Diamond came out to my home to perform a Duct Cleaning. It was one of the BEST experiences I have had with a contractor!\n\nFrom the moment I called to schedule the appointment, their customer service was exemplary. They were able to work with my work schedule and get the appointment on the books quickly. The technicians arrived exactly when they said they would, not early (when I wouldn't have been ready for them) and not late (so I didn't sit around waiting).\n\nThe techs explained everything that they were doing as they completed each step in the process. They were courteous of my belongings and even friendly to my children. Not a speck of dirt was brought into my home, and every piece of furniture was put back exactly how they found it.\n\nNot only were the staff members friendly and accountable, but the service itself was great. The registers look like new, and we find less dust in our home as a result. \n\nI would absolutely recommend Black Diamond and their services.

2
★★★★★

Black Diamond came out to my home to perform a Duct Cleaning. It was one of the BEST experiences I have had with a contractor!\n\nFrom the moment I called to schedule the appointment, their customer service was exemplary. They were able to work with my work schedule and get the appointment on the books quickly. The technicians arrived exactly when they said they would, not early (when I wouldn't have been ready for them) and not late (so I didn't sit around waiting).\n\nThe techs explained everything that they were doing as they completed each step in the process. They were courteous of my belongings and even friendly to my children. Not a speck of dirt was brought into my home, and every piece of furniture was put back exactly how they found it.\n\nNot only were the staff members friendly and accountable, but the service itself was great. The registers look like new, and we find less dust in our home as a result. \n\nI would absolutely recommend Black Diamond and their services.

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The positive reviews here must be fakes written by the company. Please check other review sites as well prior to using this company for any work. They are dishonest and will cheat you, and do poor quality work and are rude. Deal with them at your own risk or do not use them.

0
★☆☆☆☆

The positive reviews here must be fakes written by the company. Please check other review sites as well prior to using this company for any work. They are dishonest and will cheat you, and do poor quality work and are rude. Deal with them at your own risk or do not use them.

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These people are dishonest and will cheat you. Do not do business with them under any circumstances. I hope that this review saves someone else from being cheated by these bad people.

1
★☆☆☆☆

These people are dishonest and will cheat you. Do not do business with them under any circumstances. I hope that this review saves someone else from being cheated by these bad people.

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THEIR SERVICEMEN NEED TRAINING IS MANNERS. ONE OF THEIR MEN WHO DID ELECTRIC WORK SHOULD BE FIRED

0
★☆☆☆☆

THEIR SERVICEMEN NEED TRAINING IS MANNERS. ONE OF THEIR MEN WHO DID ELECTRIC WORK SHOULD BE FIRED

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Black Diamond has done several jobs at my home. They are always there when I need them. It's hard to find a company you can rely on to get the job done the first time, Black Diamond is that company. Recently I had my ducts cleaned by them and had a Phi Cell unit installed to reduce germs in my home. The technology is fascinating and the tech was very well informative.

5
★★★★★

Black Diamond has done several jobs at my home. They are always there when I need them. It's hard to find a company you can rely on to get the job done the first time, Black Diamond is that company. Recently I had my ducts cleaned by them and had a Phi Cell unit installed to reduce germs in my home. The technology is fascinating and the tech was very well informative.

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.

Black Diamond truly says what they are going to do and does it every time. I have been a satisfied Diamond Club member for over 8 years at my last home and now at my current home and rental property. They always show up the same day I call! We recently installed a generator by Black Diamond and while they were here, they let me know I could have my furnace checked that day to beat the winter rush. Wow! I will continue to refer Black Diamond to all my friends and family!

5
★★★★★

Black Diamond truly says what they are going to do and does it every time. I have been a satisfied Diamond Club member for over 8 years at my last home and now at my current home and rental property. They always show up the same day I call! We recently installed a generator by Black Diamond and while they were here, they let me know I could have my furnace checked that day to beat the winter rush. Wow! I will continue to refer Black Diamond to all my friends and family!

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.

Wish I would have checked the review boards first.
Wish I would have checked the review boards first.
Wish I would have checked the review boards first.

It was a very expensive mistake.....

1
★☆☆☆☆

Wish I would have checked the review boards first.
Wish I would have checked the review boards first.
Wish I would have checked the review boards first.

It was a very expensive mistake.....

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0 out of 1 people found this review helpful.

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fix the fill valve of toilet\n255 dollars

0
★☆☆☆☆

fix the fill valve of toilet\n255 dollars

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My real estate agent call them to fix one toilet in the house I was renting out. At that time, it was stated that the toilet was continuously running, must be something with the fill valve. Black Diamond came in and replaced with new fill valve.

Cost 255$

1
★☆☆☆☆

My real estate agent call them to fix one toilet in the house I was renting out. At that time, it was stated that the toilet was continuously running, must be something with the fill valve. Black Diamond came in and replaced with new fill valve.

Cost 255$

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0 out of 1 people found this review helpful.

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It's rare that a company says what they are going to do and actually does it. Black Diamond came out to my house the same day I called them. Unheard of as far as I am concerned. They were neat, clean, and very helpful. The electrician knew exactly what to do when I explained the power failures we were having. The repair was finished the same day too! The price was definately worth the quailty service I recieved. I am now a preferred customer and have scheduled a tune up on my air conditioner in the spring. Thank you Black Diamond and Rey!

2
★★★★★

It's rare that a company says what they are going to do and actually does it. Black Diamond came out to my house the same day I called them. Unheard of as far as I am concerned. They were neat, clean, and very helpful. The electrician knew exactly what to do when I explained the power failures we were having. The repair was finished the same day too! The price was definately worth the quailty service I recieved. I am now a preferred customer and have scheduled a tune up on my air conditioner in the spring. Thank you Black Diamond and Rey!

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I called Black Diamond to install a ceiling fan in my bedroom. The girl on the phone told me she could have someone there that day! I have never heard of that before. When Ricky came to my house, he immediately put on shoe covers and gave me a price on the spot. He also gave me a few different options for my basement lighting and noticed a leak by my water heater. He called the office and had a plumber sent to the house right away to help. Again, the plumber put on shoe covers right away, explained what was wrong with my heater and fixed it on the spot. These guys are top notch professionals who are friendly and helpful. I would use Black Diamond over and over again. It's nice to find a company who really cares about their customers!

5
★★★★★

I called Black Diamond to install a ceiling fan in my bedroom. The girl on the phone told me she could have someone there that day! I have never heard of that before. When Ricky came to my house, he immediately put on shoe covers and gave me a price on the spot. He also gave me a few different options for my basement lighting and noticed a leak by my water heater. He called the office and had a plumber sent to the house right away to help. Again, the plumber put on shoe covers right away, explained what was wrong with my heater and fixed it on the spot. These guys are top notch professionals who are friendly and helpful. I would use Black Diamond over and over again. It's nice to find a company who really cares about their customers!

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1 out of 1 people found this review helpful.

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Our furnace had always been an area of concern since we moved into this house. We had it checked out a couple of times by other companies within the Crystal Lake area. They all just came in and spent no more than 15 minutes down by the furnace and came up and did nothing but try to sell us a new furnace. Never once did they tell us if anythign was wrong or if it would last any longer. High pressure sales and shady characters!!! We tried one last company and that was Black Diamond.....they sent a guy out to our house and his name was Kevin. He not only spent 45 minutes at our furnace cleaning it and checking it out.....he asked if we had any one out before him and we reluctantly said yes.....he said that he could tell someone took the door off the furnace but NO ONE ever touched the inside. I heard his vacuum from upstairs and I know he spent quite a bit of time down there. When he came up he said that he cleaned it. He checked all the saftey items on furnace and made sure it was safe for me and my family. He did mention that it was starting to get older and it might be wise for us to think about replacing it..........but he didn't try to pressure me into something I didn't want!! That means alot!! A company that is looking out for me! I cant ask for anything more!!!!

5
★★★★★

Our furnace had always been an area of concern since we moved into this house. We had it checked out a couple of times by other companies within the Crystal Lake area. They all just came in and spent no more than 15 minutes down by the furnace and came up and did nothing but try to sell us a new furnace. Never once did they tell us if anythign was wrong or if it would last any longer. High pressure sales and shady characters!!! We tried one last company and that was Black Diamond.....they sent a guy out to our house and his name was Kevin. He not only spent 45 minutes at our furnace cleaning it and checking it out.....he asked if we had any one out before him and we reluctantly said yes.....he said that he could tell someone took the door off the furnace but NO ONE ever touched the inside. I heard his vacuum from upstairs and I know he spent quite a bit of time down there. When he came up he said that he cleaned it. He checked all the saftey items on furnace and made sure it was safe for me and my family. He did mention that it was starting to get older and it might be wise for us to think about replacing it..........but he didn't try to pressure me into something I didn't want!! That means alot!! A company that is looking out for me! I cant ask for anything more!!!!

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1 out of 1 people found this review helpful.

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It took me a while to write this thinking it wouldnt matter but I decided to anyways. I cant stop saying enough good things about this company. They truely have gone above and beyond the level of service that I have received from any other company I have ever had to my home before. First of all it was the morning of the blizzard and my heat went out. I tried the company I normally use and the phone just rang. I looked on line and found 2 other ones with the highest reviews and called them and 1 was an answering machine and the other actually answered my call but told me that there is no way he can get out because his only truck is stuck in a snow bank and he had to walk home. Then I called Black Diamond. The person answering the phone was Scott and he told me with out question he would have one of his guys get over to my house just as soon as possible. And what do you know? They DID! Oscar came out to my house, found the problem with my furnace - he told me the part was still under warranty. He even made a few phone calls and drove to Elgin to pick up the parts and came back and fixed my furnace. Now thats the kind of service that everyone deserves to receive! I have referred them to my neighbor and sister. My sister did call them for some plumbing thing and she had the same kind of experience! I just cant say enough about how me and my sister were treated!!!

5
★★★★★

It took me a while to write this thinking it wouldnt matter but I decided to anyways. I cant stop saying enough good things about this company. They truely have gone above and beyond the level of service that I have received from any other company I have ever had to my home before. First of all it was the morning of the blizzard and my heat went out. I tried the company I normally use and the phone just rang. I looked on line and found 2 other ones with the highest reviews and called them and 1 was an answering machine and the other actually answered my call but told me that there is no way he can get out because his only truck is stuck in a snow bank and he had to walk home. Then I called Black Diamond. The person answering the phone was Scott and he told me with out question he would have one of his guys get over to my house just as soon as possible. And what do you know? They DID! Oscar came out to my house, found the problem with my furnace - he told me the part was still under warranty. He even made a few phone calls and drove to Elgin to pick up the parts and came back and fixed my furnace. Now thats the kind of service that everyone deserves to receive! I have referred them to my neighbor and sister. My sister did call them for some plumbing thing and she had the same kind of experience! I just cant say enough about how me and my sister were treated!!!

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I called this company back in the beginning of June to come and fix my air conditioner-The guy who came said I need a whole new unit. I told them I would call back the next day. I called another hvac company to give me a second opinion. They said it was a quick fix and charged me 235.00. I obviously went with the second company and my unit worked for the whole summer. Black Diamond tried to make me buy a new unit! Do they do this to everyone? Do they not know how to fix these things? I was almost robbed from black diamond and as I cant speak for the plumbing and the electric, Do Not call them to get your heating or air fixed because they are crooks!

1
★☆☆☆☆

I called this company back in the beginning of June to come and fix my air conditioner-The guy who came said I need a whole new unit. I told them I would call back the next day. I called another hvac company to give me a second opinion. They said it was a quick fix and charged me 235.00. I obviously went with the second company and my unit worked for the whole summer. Black Diamond tried to make me buy a new unit! Do they do this to everyone? Do they not know how to fix these things? I was almost robbed from black diamond and as I cant speak for the plumbing and the electric, Do Not call them to get your heating or air fixed because they are crooks!

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0 out of 1 people found this review helpful.

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I called Black Diamond to have someone come out to figure out what this knocking sound was after the toilet flushed & the faucets were turned off. It had been happening for awhile and it seemed like it was getting worse. I did some research on-line and I was afraid it was something called ""water hammer"" which can cause damage to your pipes.\r\n\r\nHerb was very thorough in investigating what the problem might be. He first wanted to see if it was air in the line. He turned off the water to the house. He then opened the outdoor garden hose faucet and some faucets in the house until all the water had drained out. The faucets were then all closed and the water was turned back on. Then, we opened up the faucets again to let the air out of the lines. I think we made a good team. I have a three story house and we both were running up and down the stairs several times that day.\r\n\r\nUnfortunately, that did not solve the problem. We both took turns listening in the basement to try to figure out where this knocking sound was originating from. He would run upstairs to flush the toilet and I would listen for the knocking sound. Then, I would run upstairs and flush the toilet and have him listen in the basement for the knocking sound. We both had different opinions from where the knocking was coming from. Herb kept concentrating on the water heater because I told him that I had first noticed the problem when we got a new water heater. To me, it didn't sound like it was coming from the water heater. Anyway, almost 3 hours later, Herb solved the problem. His diagnosis was correct. The knocking was coming from a broken check valve in the dielectric union of the water heater. He removed the check valve and no more knocking!\r\n\r\nJust wanted to let you know what a fine employee Herb is. He was very thorough, considerate and very, very patient with me. I think we worked very well together and he had a very positive, upbeat attitude. I was so excited that he solved the problem that I gave him a high five...I almost cried. I was so worried that some serious damage had been done to the pipes! Thank you, Herb, for doing such a great job. Keep up the good work! If you ever need any plumbing work done by someone you can trust call Black Diamond!!!!\r\n\r\n

2
★★★★★

I called Black Diamond to have someone come out to figure out what this knocking sound was after the toilet flushed & the faucets were turned off. It had been happening for awhile and it seemed like it was getting worse. I did some research on-line and I was afraid it was something called ""water hammer"" which can cause damage to your pipes.\r\n\r\nHerb was very thorough in investigating what the problem might be. He first wanted to see if it was air in the line. He turned off the water to the house. He then opened the outdoor garden hose faucet and some faucets in the house until all the water had drained out. The faucets were then all closed and the water was turned back on. Then, we opened up the faucets again to let the air out of the lines. I think we made a good team. I have a three story house and we both were running up and down the stairs several times that day.\r\n\r\nUnfortunately, that did not solve the problem. We both took turns listening in the basement to try to figure out where this knocking sound was originating from. He would run upstairs to flush the toilet and I would listen for the knocking sound. Then, I would run upstairs and flush the toilet and have him listen in the basement for the knocking sound. We both had different opinions from where the knocking was coming from. Herb kept concentrating on the water heater because I told him that I had first noticed the problem when we got a new water heater. To me, it didn't sound like it was coming from the water heater. Anyway, almost 3 hours later, Herb solved the problem. His diagnosis was correct. The knocking was coming from a broken check valve in the dielectric union of the water heater. He removed the check valve and no more knocking!\r\n\r\nJust wanted to let you know what a fine employee Herb is. He was very thorough, considerate and very, very patient with me. I think we worked very well together and he had a very positive, upbeat attitude. I was so excited that he solved the problem that I gave him a high five...I almost cried. I was so worried that some serious damage had been done to the pipes! Thank you, Herb, for doing such a great job. Keep up the good work! If you ever need any plumbing work done by someone you can trust call Black Diamond!!!!\r\n\r\n

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I had furnace, AC and water heater replaced. The team was efficient, extremely polite and beter than competition (based on 3 quotes). I could not be more pleased with the experience.

5
★★★★★

I had furnace, AC and water heater replaced. The team was efficient, extremely polite and beter than competition (based on 3 quotes). I could not be more pleased with the experience.

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1 out of 1 people found this review helpful.

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We were completely mislead and charged a total of $395 for an ignitor on a standard water heater nothing special. Not on call hours either. Do you know a new water heater is $450? I could have gotten a new warranty. I called just to ask about their pricing (after the fact), I was told I'd get a call back. I called Monday, Tuesday and WEdnesday morning and was told that they woudl email DAve (one of the owners) again. He never called back. All I wanted to do was ask a question about pricing, never gave them the address or that there was a previous service call. Why does the owner need to call me back when I just have a simple question about pricing? Rude horrible, will never use again!

1
★☆☆☆☆

We were completely mislead and charged a total of $395 for an ignitor on a standard water heater nothing special. Not on call hours either. Do you know a new water heater is $450? I could have gotten a new warranty. I called just to ask about their pricing (after the fact), I was told I'd get a call back. I called Monday, Tuesday and WEdnesday morning and was told that they woudl email DAve (one of the owners) again. He never called back. All I wanted to do was ask a question about pricing, never gave them the address or that there was a previous service call. Why does the owner need to call me back when I just have a simple question about pricing? Rude horrible, will never use again!

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0 out of 1 people found this review helpful.

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We had work done from Black Diamond, and it was fixed for less than 24 hours. Unfortunately the tech didn't tell me about the 24 hour guarantee and we were leaving on vacation for a week. Upon returning I called and they refused to come out and fix the problem without charging me. The manager was extremely dis-interested in handling this problem, and whats worse is we have used these guys before. Look for another plumbing contractor.

1
★☆☆☆☆

We had work done from Black Diamond, and it was fixed for less than 24 hours. Unfortunately the tech didn't tell me about the 24 hour guarantee and we were leaving on vacation for a week. Upon returning I called and they refused to come out and fix the problem without charging me. The manager was extremely dis-interested in handling this problem, and whats worse is we have used these guys before. Look for another plumbing contractor.

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0 out of 1 people found this review helpful.

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After reading some of these reviews, i was a little hesitant, but decided to give them a try. I couldn't have been more impressed. They do charge a little more than average, but you get what you pay for. I am a business owner myself and I understand that there are costs in running a business. It does not all come down to "material & labor" like so many people here have commented on. There are many other costs that the end consumer doesn't realize like health insurance and insurance. Anyway, these guys did a great job and I know that they will be there for me in the future if i need them...even if it is in the middle of the night! It is too bad that companies like this somethimes get a bad rap because people don't understand business. Also, too many people are too quick to come here only to write a "bad" review. I guarantee most of these people here never took the time out to write a good review for a company here! Anyway, my two cents........great job Black Diamond, you are definitely worth it!

5
★★★★★

After reading some of these reviews, i was a little hesitant, but decided to give them a try. I couldn't have been more impressed. They do charge a little more than average, but you get what you pay for. I am a business owner myself and I understand that there are costs in running a business. It does not all come down to "material & labor" like so many people here have commented on. There are many other costs that the end consumer doesn't realize like health insurance and insurance. Anyway, these guys did a great job and I know that they will be there for me in the future if i need them...even if it is in the middle of the night! It is too bad that companies like this somethimes get a bad rap because people don't understand business. Also, too many people are too quick to come here only to write a "bad" review. I guarantee most of these people here never took the time out to write a good review for a company here! Anyway, my two cents........great job Black Diamond, you are definitely worth it!

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1 out of 1 people found this review helpful.

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They charged my wife $568 to install a $150 sump pump. Old one had even been removed already, so half the work was done for them. Took them an hour, so it was over $400 labor for an hours work. When I called to complain about the price they were extermely rude, and ignorant basically saying tough luck they agreed to the price. They even said $400 dollars an hour was not that high, and then made a stupid comment asking if I'd be happier if it had taken them 12 hours. Rude, ignorant, and pray on the unknowing... better do some reseach and get some idea of what it should REALLY cost before trusting these crooks.

1
★☆☆☆☆

They charged my wife $568 to install a $150 sump pump. Old one had even been removed already, so half the work was done for them. Took them an hour, so it was over $400 labor for an hours work. When I called to complain about the price they were extermely rude, and ignorant basically saying tough luck they agreed to the price. They even said $400 dollars an hour was not that high, and then made a stupid comment asking if I'd be happier if it had taken them 12 hours. Rude, ignorant, and pray on the unknowing... better do some reseach and get some idea of what it should REALLY cost before trusting these crooks.

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0 out of 1 people found this review helpful.

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They charged my grandparents 600 dollars to replace a kitchen faucet that was not broken. It needed a 10 cent washer that I had in my truck to put in on my next visit. The faucet they put in was Moen, but a 100 dollar box store special. That's 500 dollar in labor for a what for me, a DIY'er, would be 45 minute job tops. Go with somebody else. Somebody that doesn't prey on the elderly.

1
★☆☆☆☆

They charged my grandparents 600 dollars to replace a kitchen faucet that was not broken. It needed a 10 cent washer that I had in my truck to put in on my next visit. The faucet they put in was Moen, but a 100 dollar box store special. That's 500 dollar in labor for a what for me, a DIY'er, would be 45 minute job tops. Go with somebody else. Somebody that doesn't prey on the elderly.

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1 out of 2 people found this review helpful.

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We found our water heater was leaking all over the basement floor. Called the plumbing company who had installed, and left a message of my "emergency" after waiting almost two hours with no call we called Black Diamond at 10PM. They responded and at our home within the hour! They diagnosed the problem, cleaned up the water and recommended replacing the heater. After the plumber (who was very professional) gave us the price, we told him to go ahead. He removed our old heater and installed the new one. After they were done you could not tell i had water in basement or a huge heater taken up the carpeted stairs and new one brought down. It is nice to know there are service people who do respond to you in emergencies asap.

4
★★★★☆

We found our water heater was leaking all over the basement floor. Called the plumbing company who had installed, and left a message of my "emergency" after waiting almost two hours with no call we called Black Diamond at 10PM. They responded and at our home within the hour! They diagnosed the problem, cleaned up the water and recommended replacing the heater. After the plumber (who was very professional) gave us the price, we told him to go ahead. He removed our old heater and installed the new one. After they were done you could not tell i had water in basement or a huge heater taken up the carpeted stairs and new one brought down. It is nice to know there are service people who do respond to you in emergencies asap.

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2 out of 2 people found this review helpful.

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I had Black Diamond out over the weekend. I tried a bunch of companies, but they were the only ones to actually answer the phone. They sent someone within the hour and fixed the problem. They were so nice and the work area looked even better than when they started! I would highly recommend this company!

5
★★★★★

I had Black Diamond out over the weekend. I tried a bunch of companies, but they were the only ones to actually answer the phone. They sent someone within the hour and fixed the problem. They were so nice and the work area looked even better than when they started! I would highly recommend this company!

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1 out of 1 people found this review helpful.

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I agree with the previous reviewer--this company is VERY overpriced, does not leave their work area the way that they found it, and are VERY rude when you call. I contacted one of the owners, personally, and I could not in my wildest imagination believe how rude, insulting, and unprofessionally he responded to my call. I recommend that you steer clear away from this company!!

1
★☆☆☆☆

I agree with the previous reviewer--this company is VERY overpriced, does not leave their work area the way that they found it, and are VERY rude when you call. I contacted one of the owners, personally, and I could not in my wildest imagination believe how rude, insulting, and unprofessionally he responded to my call. I recommend that you steer clear away from this company!!

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1 out of 3 people found this review helpful.

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This company is extremely overpriced. We had to go with them because it was an emergency and unfortunately we did not check in with friends and family for referrals and got stuck with an insane bill for one hour of service. And they didn't even take our old appliance. Complete rip-off and management is completely unprofessional and rude. Save your money and go with a company that will not rip you off.

1
★☆☆☆☆

This company is extremely overpriced. We had to go with them because it was an emergency and unfortunately we did not check in with friends and family for referrals and got stuck with an insane bill for one hour of service. And they didn't even take our old appliance. Complete rip-off and management is completely unprofessional and rude. Save your money and go with a company that will not rip you off.

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1 out of 3 people found this review helpful.

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