Green Hyundai

★★☆☆☆
  • 1200 S Dirksen Pkwy A

    Springfield, IL 62703

    Map & Directions
  • 217-525-1370

2.3333 3
Hi! Sign in to let us know how Green Hyundai was?
Write a Review
.

I have purchased many vehicles in the past and I have never had an experience that even comes close to the horrific process that Green Hyundai (aka Green on Dirksen, Ltd) put me and my family through. I traded in a vehicle several months ago and purchased a used Ford Expedition from the Internet Sales Manager. I found the Expedition in a listing on cars.com. The vehicle was everything my wife and I were looking for, so after speaking with the salesman on the phone, we began the 3 hour and 40 minute drive to Green Hyundai. Upon test drive and price negotiation, we agreed to trade our vehicle and purchase their vehicle. Up to this point, everything was going fine. They gave us a good price for our trade and came down on the price of the vehicle we wanted. The only things we didn't like is that the navigation disks were missing, there was only one key and the owner's manual was missing. The salesman agreed to get us all of those things ASAP. We then sit down with the business manager. We do the paperwork, sign here, sign there, exchange keys and such. Good transaction goes bad from here. We leave that night happy that we have upgraded our family vehicle and that our hard work has allowed us to purchase such a nice SUV. Next business day, we pay off our trade as agreed and begin the process of waiting for the title to come so we can mail it to the Business Manager. Meanwhile, it is an absolute nightmare getting the salesman to come through on his promises to get us the navigation disks. It is a couple of months and an attempt to give us an incorrectly (it didn't work) burned (is that even legal) navigation DVD later, before we finally get the correct navigation disks. Now the spare key did come, however with no keyless entry remote, and we did receive an owner's manual (that was not even for the year of our Expedition) that I was assured was the same as the model year as our Expedition. The other thing, which I let slide, was that in the listing on cars.com the Expedition was advertised to be Blue Tooth ready. Well, it isn't. After questioning the salesman about this, he asked me if I had a copy of the listing. I didn't, and the listing had been pulled, so tough luck for me I guess. Anyway, back to the title... After a few weeks, the finance company mails us the "clear" title to our trade-in and we promptly mail it as instructed. We thought everything was good to go then. Until a while later I receive a call from the employee that processes the titles and she told me that they were still waiting on the title. I then tell her that it was mailed to the Business Manager, per his instructions and she needed to check with him. I thought that was the end of it again. Wrong! I get more calls from her and each time I supply her with the information. I thought everything was squared away with her and then one day after working all night, I get a phone call from an investigator with the Illinois Sec. of State Police saying I could be charged with a felony! WHAT?! I just wanted to buy a car and now you are saying I am withholding information that can make me a felon!??? What do I have to gain by not giving you the title?? Is it going to bring my old car back?? NO! I have nothing to gain by not giving you the title! I am at such a loss right now. Never did I think this was going to happen when I packed my family in our car to head over to Green Hyundai. Shame on you Green Hyundai!!

1
★☆☆☆☆

I have purchased many vehicles in the past and I have never had an experience that even comes close to the horrific process that Green Hyundai (aka Green on Dirksen, Ltd) put me and my family through. I traded in a vehicle several months ago and purchased a used Ford Expedition from the Internet Sales Manager. I found the Expedition in a listing on cars.com. The vehicle was everything my wife and I were looking for, so after speaking with the salesman on the phone, we began the 3 hour and 40 minute drive to Green Hyundai. Upon test drive and price negotiation, we agreed to trade our vehicle and purchase their vehicle. Up to this point, everything was going fine. They gave us a good price for our trade and came down on the price of the vehicle we wanted. The only things we didn't like is that the navigation disks were missing, there was only one key and the owner's manual was missing. The salesman agreed to get us all of those things ASAP. We then sit down with the business manager. We do the paperwork, sign here, sign there, exchange keys and such. Good transaction goes bad from here. We leave that night happy that we have upgraded our family vehicle and that our hard work has allowed us to purchase such a nice SUV. Next business day, we pay off our trade as agreed and begin the process of waiting for the title to come so we can mail it to the Business Manager. Meanwhile, it is an absolute nightmare getting the salesman to come through on his promises to get us the navigation disks. It is a couple of months and an attempt to give us an incorrectly (it didn't work) burned (is that even legal) navigation DVD later, before we finally get the correct navigation disks. Now the spare key did come, however with no keyless entry remote, and we did receive an owner's manual (that was not even for the year of our Expedition) that I was assured was the same as the model year as our Expedition. The other thing, which I let slide, was that in the listing on cars.com the Expedition was advertised to be Blue Tooth ready. Well, it isn't. After questioning the salesman about this, he asked me if I had a copy of the listing. I didn't, and the listing had been pulled, so tough luck for me I guess. Anyway, back to the title... After a few weeks, the finance company mails us the "clear" title to our trade-in and we promptly mail it as instructed. We thought everything was good to go then. Until a while later I receive a call from the employee that processes the titles and she told me that they were still waiting on the title. I then tell her that it was mailed to the Business Manager, per his instructions and she needed to check with him. I thought that was the end of it again. Wrong! I get more calls from her and each time I supply her with the information. I thought everything was squared away with her and then one day after working all night, I get a phone call from an investigator with the Illinois Sec. of State Police saying I could be charged with a felony! WHAT?! I just wanted to buy a car and now you are saying I am withholding information that can make me a felon!??? What do I have to gain by not giving you the title?? Is it going to bring my old car back?? NO! I have nothing to gain by not giving you the title! I am at such a loss right now. Never did I think this was going to happen when I packed my family in our car to head over to Green Hyundai. Shame on you Green Hyundai!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I took my 2009 Elantra to Green Hyundai due to the rear window making a popping sound, and the rear spring making noise. Of course they could not hear these issues, but they said they had covered some holes underneath the car to keep sound from coming into the passenger compartment. Come to find out they put duct tape over two holes in the bottom of the frame. I have emailed them three times and a month later have still not received a response. For three hours of sitting in their waiting room I got 12 inches of duct tape on a car less than a year old. Would have been better if they hadn't done anything. Customer service is pathetic.

1
★☆☆☆☆

I took my 2009 Elantra to Green Hyundai due to the rear window making a popping sound, and the rear spring making noise. Of course they could not hear these issues, but they said they had covered some holes underneath the car to keep sound from coming into the passenger compartment. Come to find out they put duct tape over two holes in the bottom of the frame. I have emailed them three times and a month later have still not received a response. For three hours of sitting in their waiting room I got 12 inches of duct tape on a car less than a year old. Would have been better if they hadn't done anything. Customer service is pathetic.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

WE bought our Santa Fe from here. we met with Dallas. He was a fantastic sales agent, and we were there with a 3 week old baby trying to buy a new car. They were very accommodating, and gave us a great trade in price for our other car. No other dealer in town would give us that amount for our car. The financing office was very easy to deal with, a little pushy on the extras, but that seems to be the case in most dealerships. We never have an issue getting an oil change appointment, and they clean the car inside and out every time we bring it in. One week after buying the car, I ran over a nail, and they let me bring it in right away. Since I had purchased the other warranty on the new tires, they brought me to work, picked me up when the car was ready, and patched the hole in the tire for free. Great service!

5
★★★★★

WE bought our Santa Fe from here. we met with Dallas. He was a fantastic sales agent, and we were there with a 3 week old baby trying to buy a new car. They were very accommodating, and gave us a great trade in price for our other car. No other dealer in town would give us that amount for our car. The financing office was very easy to deal with, a little pushy on the extras, but that seems to be the case in most dealerships. We never have an issue getting an oil change appointment, and they clean the car inside and out every time we bring it in. One week after buying the car, I ran over a nail, and they let me bring it in right away. Since I had purchased the other warranty on the new tires, they brought me to work, picked me up when the car was ready, and patched the hole in the tire for free. Great service!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Green Hyundai, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review