Golden Nugget Pancake House

★☆☆☆☆
  • 3001 N Central Ave

    Chicago, IL 60634

    Map & Directions
  • 773-725-5510

About Golden Nugget Pancake House

Hours
Mon. - Sun. 24 Hours

Food

Food
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My girlfriend her 11 year old son and myself went to Golden Nugget on Sunday June 8th 2008 at 3:15 p.m. to eat. We were directed to seat ourselves and we did. A young waiter about 17yrs. old, brings us three glasses of ice water. He leaves and returns with the menu's. Upon putting the menus down on the table, he knocks over a full glass of ice cold water on my girlfriends 11yr. old kid. He apologized and tried to cleaned up the mess while we moved to another table. It looks like it was his first time serving and he looked nervous. It was a little upsetting as you can imagine considering that we had to go somewhere right after and could not return home to change clothes.We ate, food is was ok but they raised the prices so not really worth the price. The check arrives. My girlfrind asks the new waitress nicely "will we be getting a discount for the spilled water on the kid? She goes and checks with the manager. She returns and we get a "NO". We ask to speak to the manager and here is how it goes... "why will you not give us a discount for the mistake of your waiter? "because its JUST water"(snotty) "JUST WATER, we have somewhere to go and my son looks as if he pee'd on himself" "It was just an accident"(snotty again) "we've been patrons of this establishment for five years and always where treated well but with your attitude, we will not be coming back here" "thats ok, you can go to the another Golden Nuggets.(with a smirk) "i can not believe that your taking this matter in such an un-professional matter!" She then proceeds to walk away as we ask for corporate number and other information. It was obvious to us that to be a manager of a Golden Nugget only requires an elementary school diploma. I understand the accident but a little common courtesy would be nice. An acknowledgement of a mistake would be nice. its called CUSTOMER SERVICE! Yes.. whats 10% right? Its the principle is what it is. Go to "Cozy Corner" it better food/service.

0
★☆☆☆☆

My girlfriend her 11 year old son and myself went to Golden Nugget on Sunday June 8th 2008 at 3:15 p.m. to eat. We were directed to seat ourselves and we did. A young waiter about 17yrs. old, brings us three glasses of ice water. He leaves and returns with the menu's. Upon putting the menus down on the table, he knocks over a full glass of ice cold water on my girlfriends 11yr. old kid. He apologized and tried to cleaned up the mess while we moved to another table. It looks like it was his first time serving and he looked nervous. It was a little upsetting as you can imagine considering that we had to go somewhere right after and could not return home to change clothes.We ate, food is was ok but they raised the prices so not really worth the price. The check arrives. My girlfrind asks the new waitress nicely "will we be getting a discount for the spilled water on the kid? She goes and checks with the manager. She returns and we get a "NO". We ask to speak to the manager and here is how it goes... "why will you not give us a discount for the mistake of your waiter? "because its JUST water"(snotty) "JUST WATER, we have somewhere to go and my son looks as if he pee'd on himself" "It was just an accident"(snotty again) "we've been patrons of this establishment for five years and always where treated well but with your attitude, we will not be coming back here" "thats ok, you can go to the another Golden Nuggets.(with a smirk) "i can not believe that your taking this matter in such an un-professional matter!" She then proceeds to walk away as we ask for corporate number and other information. It was obvious to us that to be a manager of a Golden Nugget only requires an elementary school diploma. I understand the accident but a little common courtesy would be nice. An acknowledgement of a mistake would be nice. its called CUSTOMER SERVICE! Yes.. whats 10% right? Its the principle is what it is. Go to "Cozy Corner" it better food/service.

 

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