Dental Profile

★★★☆☆
  • 120 E Lake St

    Addison, IL 60101

    Map & Directions
  • 630-530-2498

About Dental Profile

Categories

Health & Medical

Health & Medical
More choices in Addison:
Resultset_next

Alabama Cosmetic & Family Dentistry

307 Elizabeth St NE Cullman, AL

Resultset_next

Dental Arts

704 2nd Ave SW Cullman, AL

3.0 5
Hi! Sign in to let us know how Dental Profile was?
Write a Review
.

never ever try to go to this office, they have the worse dentists, dental assistants ever.
they care about money more than the patients.
they have poor, uneducated staff, and the worse material ever. The manager is rude.
I wouldn't

3
★★★★★

never ever try to go to this office, they have the worse dentists, dental assistants ever.
they care about money more than the patients.
they have poor, uneducated staff, and the worse material ever. The manager is rude.
I wouldn't

.

Poor service and incorrect billing is an understatement!! Had a root canal done. They charged a 75% down and was supposed to bill me for rest. I NEVER received a bill, and they sent me to collections to a dubious and harrassing collection

3
★★★★★

Poor service and incorrect billing is an understatement!! Had a root canal done. They charged a 75% down and was supposed to bill me for rest. I NEVER received a bill, and they sent me to collections to a dubious and harrassing collection

.

Overall the Doctors are nice and the actual dental service was adequate, however, the administrative people are absolutely some of the most poor I've ever dealt with.
My first appointment was cancelled 2 days prior to the date I had originally scheduled 2 months in advance. I was then told I had to reschedule again, later was told I didn't need to reschedule and could stick with my first appointment. The day of my appointment I was told I actually had 2 appointments.
When I first arrived I was handed a form that was overly redundant and when I inquired about things I was talked down to by the receptionist (either a high school student or recent HS grad). Furthermore, I saw her treat the other future patients the same way, with a special distaste for Spanish speakers, whom she told she couldn't help and needed to come back on another day so someone could translate.
After sitting down with the dental assistant I was told that I couldn't get the procedure I came in for, then was told because I am not public aid that I actually could get the procedure.
I was told something was covered with my insurance, and then asked again to have it confirmed. After work was done I was told that it wasn't actually covered and I owed $75 dollars instead of $5. There was no one able to speak to me about it until the next day. When I did call back I was told that she would speak to the doctor and that I spoke to the wrong person and that is why I was given the wrong answer. I was then sent a full bill, with no further contact.

0
★☆☆☆☆

Overall the Doctors are nice and the actual dental service was adequate, however, the administrative people are absolutely some of the most poor I've ever dealt with.
My first appointment was cancelled 2 days prior to the date I had originally scheduled 2 months in advance. I was then told I had to reschedule again, later was told I didn't need to reschedule and could stick with my first appointment. The day of my appointment I was told I actually had 2 appointments.
When I first arrived I was handed a form that was overly redundant and when I inquired about things I was talked down to by the receptionist (either a high school student or recent HS grad). Furthermore, I saw her treat the other future patients the same way, with a special distaste for Spanish speakers, whom she told she couldn't help and needed to come back on another day so someone could translate.
After sitting down with the dental assistant I was told that I couldn't get the procedure I came in for, then was told because I am not public aid that I actually could get the procedure.
I was told something was covered with my insurance, and then asked again to have it confirmed. After work was done I was told that it wasn't actually covered and I owed $75 dollars instead of $5. There was no one able to speak to me about it until the next day. When I did call back I was told that she would speak to the doctor and that I spoke to the wrong person and that is why I was given the wrong answer. I was then sent a full bill, with no further contact.

.

Overall the Doctors are nice and the actual dental service was adequate, however, the administrative people are absolutely some of the most poor I've ever dealt with.
My first appointment was cancelled 2 days prior to the date I had originally scheduled 2 months in advance. I was then told I had to reschedule again, later was told I didn't need to reschedule and could stick with my first appointment. The day of my appointment I was told I actually had 2 appointments.
When I first arrived I was handed a form that was overly redundant and when I inquired about things I was talked down to by the receptionist (either a high school student or recent HS grad). Furthermore, I saw her treat the other future patients the same way, with a special distaste for Spanish speakers, whom she told she couldn't help and needed to come back on another day so someone could translate.
After sitting down with the dental assistant I was told that I couldn't get the procedure I came in for, then was told because I am not public aid that I actually could get the procedure.
I was told something was covered with my insurance, and then asked again to have it confirmed. After work was done I was told that it wasn't actually covered and I owed $75 dollars instead of $5. There was no one able to speak to me about it until the next day. When I did call back I was told that she would speak to the doctor and that I spoke to the wrong person and that is why I was given the wrong answer. I was then sent a full bill, with no further contact.

Bottom line is if you have insurance and you have a choice...choose some place else

0
★☆☆☆☆

Overall the Doctors are nice and the actual dental service was adequate, however, the administrative people are absolutely some of the most poor I've ever dealt with.
My first appointment was cancelled 2 days prior to the date I had originally scheduled 2 months in advance. I was then told I had to reschedule again, later was told I didn't need to reschedule and could stick with my first appointment. The day of my appointment I was told I actually had 2 appointments.
When I first arrived I was handed a form that was overly redundant and when I inquired about things I was talked down to by the receptionist (either a high school student or recent HS grad). Furthermore, I saw her treat the other future patients the same way, with a special distaste for Spanish speakers, whom she told she couldn't help and needed to come back on another day so someone could translate.
After sitting down with the dental assistant I was told that I couldn't get the procedure I came in for, then was told because I am not public aid that I actually could get the procedure.
I was told something was covered with my insurance, and then asked again to have it confirmed. After work was done I was told that it wasn't actually covered and I owed $75 dollars instead of $5. There was no one able to speak to me about it until the next day. When I did call back I was told that she would speak to the doctor and that I spoke to the wrong person and that is why I was given the wrong answer. I was then sent a full bill, with no further contact.

Bottom line is if you have insurance and you have a choice...choose some place else

Pros: The actual Dentist

Cons: Everything Else, Including Waiting, Service, Payment, and Assistants

.

Overall the Doctors are nice and the actual dental service was adequate, however, the administrative people are absolutely some of the most poor I've ever dealt with.
My first appointment was cancelled 2 days prior to the date I had originally scheduled 2 months in advance. I was then told I had to reschedule again, later was told I didn't need to reschedule and could stick with my first appointment. The day of my appointment I was told I actually had 2 appointments.
When I first arrived I was handed a form that was overly redundant and when I inquired about things I was talked down to by the receptionist (either a high school student or recent HS grad). Furthermore, I saw her treat the other future patients the same way, with a special distaste for Spanish speakers, whom she told she couldn't help and needed to come back on another day so someone could translate.
After sitting down with the dental assistant I was told that I couldn't get the procedure I came in for, then was told because I am not public aid that I actually could get the procedure.
I was told something was covered with my insurance, and then asked again to have it confirmed. After work was done I was told that it wasn't actually covered and I owed $75 dollars instead of $5. There was no one able to speak to me about it until the next day. When I did call back I was told that she would speak to the doctor and that I spoke to the wrong person and that is why I was given the wrong answer. I was then sent a full bill, with no further contact.

1
★☆☆☆☆

Overall the Doctors are nice and the actual dental service was adequate, however, the administrative people are absolutely some of the most poor I've ever dealt with.
My first appointment was cancelled 2 days prior to the date I had originally scheduled 2 months in advance. I was then told I had to reschedule again, later was told I didn't need to reschedule and could stick with my first appointment. The day of my appointment I was told I actually had 2 appointments.
When I first arrived I was handed a form that was overly redundant and when I inquired about things I was talked down to by the receptionist (either a high school student or recent HS grad). Furthermore, I saw her treat the other future patients the same way, with a special distaste for Spanish speakers, whom she told she couldn't help and needed to come back on another day so someone could translate.
After sitting down with the dental assistant I was told that I couldn't get the procedure I came in for, then was told because I am not public aid that I actually could get the procedure.
I was told something was covered with my insurance, and then asked again to have it confirmed. After work was done I was told that it wasn't actually covered and I owed $75 dollars instead of $5. There was no one able to speak to me about it until the next day. When I did call back I was told that she would speak to the doctor and that I spoke to the wrong person and that is why I was given the wrong answer. I was then sent a full bill, with no further contact.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Dental Profile, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review