Sheraton Chicago Northwest

★★☆☆☆
  • 3400 W Euclid Ave

    Arlington Heights, IL 60005

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2.0 3
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I stayed at this Hotel 5/3/2009 and it was a HORRIFIC EXPERIENCE.
I was eaten up by "BED B**S". I went to the management for help and was rudely refused.
I asked for my money back for my stay there and was refused!!!
I asked for a copy of the incident report that the HOUSE KEEPER made when she came to my room and collected several "UNIDENTIFIED CRITTERS" off my bed and pillow and I was refused a copy!!!!
Asked for the General Manager number or email,was refused!!!
I had to call the police of Arlington Heights-Chicago Health Dept. and their TV Station to get any HELP.
Later after driving 5 hours back to cincinnati,scratching and itching and in tears. I called and reported this incident to the CHICAGO HEALTH DEPT. that later determined that the "UNIDENTIFIED B**S" were BED B**S.!!!!!!!

0
★☆☆☆☆

I stayed at this Hotel 5/3/2009 and it was a HORRIFIC EXPERIENCE.
I was eaten up by "BED B**S". I went to the management for help and was rudely refused.
I asked for my money back for my stay there and was refused!!!
I asked for a copy of the incident report that the HOUSE KEEPER made when she came to my room and collected several "UNIDENTIFIED CRITTERS" off my bed and pillow and I was refused a copy!!!!
Asked for the General Manager number or email,was refused!!!
I had to call the police of Arlington Heights-Chicago Health Dept. and their TV Station to get any HELP.
Later after driving 5 hours back to cincinnati,scratching and itching and in tears. I called and reported this incident to the CHICAGO HEALTH DEPT. that later determined that the "UNIDENTIFIED B**S" were BED B**S.!!!!!!!

Pros: THIS HOTEL HAS POOR CUTOMER SERVICE SKILLS

Cons: POOR MANAGEMENT SKILLS

.

Absolutely terrible. The staff is unfriendly, there were constant waits for elevators no matter what time of day, the waterpark is mediocre at best. The hot tub was constantly filled with unsupervised children. The in-room movie rental service did not work because "too many guests were using it". They do not limit the number of guests per room and if you happen to get stuck next to a room full of screaming children, they do absolutely nothing to control it when you complain. This place is a giant waste of time and money!

0
★☆☆☆☆

Absolutely terrible. The staff is unfriendly, there were constant waits for elevators no matter what time of day, the waterpark is mediocre at best. The hot tub was constantly filled with unsupervised children. The in-room movie rental service did not work because "too many guests were using it". They do not limit the number of guests per room and if you happen to get stuck next to a room full of screaming children, they do absolutely nothing to control it when you complain. This place is a giant waste of time and money!

.

I stayed here with a few out of town family members a few days after Christmas - which turned out to be a great time. The hotel wasn't crowded, and we were upgraded to a beautiful suite with separate living area. The bed was fantastic! Upscale decor, good service. I have also been here for a business event, and the bar & general dining area are fine. It's close to Arlington Park, so a great place to stay if that is your destination. Not inexpensive, but the room we had was well worth the price.

4
★★★★☆

I stayed here with a few out of town family members a few days after Christmas - which turned out to be a great time. The hotel wasn't crowded, and we were upgraded to a beautiful suite with separate living area. The bed was fantastic! Upscale decor, good service. I have also been here for a business event, and the bar & general dining area are fine. It's close to Arlington Park, so a great place to stay if that is your destination. Not inexpensive, but the room we had was well worth the price.

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In Short
Each room features a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillows. Rooms come with a two-line phone, voice mail, data port, safe, cable TV, hair dryer,…

 

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