Jack Schmitt Chevrolet Of Wood River

★★★★☆

Serving Wood River and Surrounding Areas

  • 1870 E Edwardsville Rd

    Wood River, IL 62095-2273

    Map & Directions
  • 618-259-4900

3.5 2
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Jack Schmitt staff is who always helps when we have car trouble. Their staff is incredibly friendly and they went above and beyond to have our car back to us as soon as possible. There is a rental company on-site for your warranty repairs; they also assign a specific employee to be your contact. This is incredibly useful when trying to get an update on your car. We have had a great experience with them and would highly recommend their auto repairs and services.

5
★★★★★

Jack Schmitt staff is who always helps when we have car trouble. Their staff is incredibly friendly and they went above and beyond to have our car back to us as soon as possible. There is a rental company on-site for your warranty repairs; they also assign a specific employee to be your contact. This is incredibly useful when trying to get an update on your car. We have had a great experience with them and would highly recommend their auto repairs and services.

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The rebate is about all I got from Jack Schmitt. Their customer service is great until you drive off the lot. My brand new car had a scratch on it that was there before I took it for a test drive. Since I received a $5,000 rebate from a current promotion on the vehicle I wanted to purchase (last brand new one on the lot in a model that isn't made anymore) , the salesman did not want to give me an additional $$ off for the scratch. We reached a compromise that they would fix the scratch for free (well DUH) since they wouldn't give me $$ off for it. He promised he would contact me to get the scratch fixed. I waited three months and did not hear a word from him.
I was advised when I took my car into Midas for routine maintenance that the front wheel bearings had play on them from top to bottom and that at only 7,000 miles, it would be covered under the warranty. I verified this with Jack Schmitt's maintenance garage and took the car in. They said there was no play at all on the car. Midas maintains the wheel bearings have play on them. Jack Schmitt doesn't seem to want to honor their word or the manufacturer's warranty and I will never be using them again to purchase a car.

2
★★☆☆☆

The rebate is about all I got from Jack Schmitt. Their customer service is great until you drive off the lot. My brand new car had a scratch on it that was there before I took it for a test drive. Since I received a $5,000 rebate from a current promotion on the vehicle I wanted to purchase (last brand new one on the lot in a model that isn't made anymore) , the salesman did not want to give me an additional $$ off for the scratch. We reached a compromise that they would fix the scratch for free (well DUH) since they wouldn't give me $$ off for it. He promised he would contact me to get the scratch fixed. I waited three months and did not hear a word from him.
I was advised when I took my car into Midas for routine maintenance that the front wheel bearings had play on them from top to bottom and that at only 7,000 miles, it would be covered under the warranty. I verified this with Jack Schmitt's maintenance garage and took the car in. They said there was no play at all on the car. Midas maintains the wheel bearings have play on them. Jack Schmitt doesn't seem to want to honor their word or the manufacturer's warranty and I will never be using them again to purchase a car.

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Message from Jack Schmitt Chevrolet Of Wood River

At General Motors, we are passionate about earning customers for life. This vision unites us as a team each and every day and is the hallmark of our customer-driven culture.


From electric and mini-cars to heavy-duty full-size trucks, monocabs and convertibles, General Motors' dynamic brands offer a comprehensive range of vehicles in more than 120 countries around the world.  Along with our strategic partners, we produce cars and trucks, and sell and service our vehicles through the following brands: Chevrolet, Buick, GMC, Cadillac, Baojun, Holden, Isuzu, Opel, Vauxhall and Wuling.


General Motors continues to develop innovative technologies to shape the future of the automotive industry. We are expanding our leadership in vehicles electrification with advancements in batteries, electric motors and power controls. The GM team is also working on a range of high-volume, fuel-saving technologies including direct injection, variable valve timing, turbo-charging, six-speed transmissions, diesel engines, and improved aerodynamic designs.

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• New & Used Auto Sales,Service,Maintenance and Repair - all makes and models


• New & Used Truck Sales,Service,Maintenance and Repair - all makes and models


• Tire Dealer

Key Points

  • Serving Wood River and Surrounding...

 

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