Jenni's Salon & Spa

★★★☆☆
  • 109 Wexford Ct

    Normal, IL 61761

    Map & Directions
  • 309-454-8977

Personal Services

Personal Services
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This salon is beautiful. Unfortunately I had a horrible experience. My highlights turned yellow and orange.
I asked the stylist to correct it but she said that it looked OK. She was young and not experienced and didn't
care. Her drying skills were horrible. She tried to use a very hot flat iron on my freshly colored hair.
She couldn't give me a dry without using a flat iron to get it straight. I found this salon lacking in
customer service and my stylist was not well trained. It was too expensive especially when I had to go
somewhere else to correct the color. Everyone looks great and the salon looks great but the service and
work does not measure up to the cost.

0
★☆☆☆☆

This salon is beautiful. Unfortunately I had a horrible experience. My highlights turned yellow and orange.
I asked the stylist to correct it but she said that it looked OK. She was young and not experienced and didn't
care. Her drying skills were horrible. She tried to use a very hot flat iron on my freshly colored hair.
She couldn't give me a dry without using a flat iron to get it straight. I found this salon lacking in
customer service and my stylist was not well trained. It was too expensive especially when I had to go
somewhere else to correct the color. Everyone looks great and the salon looks great but the service and
work does not measure up to the cost.

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Jenni has been my stylist since she was in beauty school! I do not feel that their salon overlooks mature women. I'm 60, and want to look my best, and that is what the salon is all about. Some of the younger stylists have done my hair, as well as Jenni, and I have NEVER been disappointed. The front desk personnel are always courteous! The nail technicians and masseuse are top notch. I totally disagree with another review. Please base your judgement upon the service given, and not junior high "issues".

2
★★★★★

Jenni has been my stylist since she was in beauty school! I do not feel that their salon overlooks mature women. I'm 60, and want to look my best, and that is what the salon is all about. Some of the younger stylists have done my hair, as well as Jenni, and I have NEVER been disappointed. The front desk personnel are always courteous! The nail technicians and masseuse are top notch. I totally disagree with another review. Please base your judgement upon the service given, and not junior high "issues".

Pros: Up to date on styles, products and service.

Cons: none!

.

I understand that they are opening a school and perhaps spread to thin. I was a customer however I will not return. To many young inexperienced "wild" kids there for me and my family. I was told by one of the new stylists that they don't really learn how to do "old lady" hair at the school! I was offened and shocked! I will go somewhere where I am appreciated and treated right! It is a nice salon to look at, but it is now filled with young people that seem to think that 38 is considered old and not "fun" enough to have nice hair!

0
★☆☆☆☆

I understand that they are opening a school and perhaps spread to thin. I was a customer however I will not return. To many young inexperienced "wild" kids there for me and my family. I was told by one of the new stylists that they don't really learn how to do "old lady" hair at the school! I was offened and shocked! I will go somewhere where I am appreciated and treated right! It is a nice salon to look at, but it is now filled with young people that seem to think that 38 is considered old and not "fun" enough to have nice hair!

Pros: NOthing anymore

Cons: inexperience, gossip and not relaxing

.

My experience here was horrifying. The front desk was not very nice. Grey haired lady looked like she had a scold on her face. Which found out later was the owners mother working the front desk. The owner was also there at the front desk, Jenni, who seemed nice but when I was leaving was at the front desk talking very loudly about a certain client that she did not want coming back to the salon because she didnt' like talking to her. I found that very UNprofessional. Even if its true....go to the back room.
I also didn't like that when I got there I found out that one of the stylists has a history with one of my friends and broke up their marriage. Who apparently also had a child with the husband of my friend while he was married. But that's besides the point. All in all its a beautiful salon and building but I think the employees AND the owner need to work on their professionalism.

Shampoo was great tho!

0
★☆☆☆☆

My experience here was horrifying. The front desk was not very nice. Grey haired lady looked like she had a scold on her face. Which found out later was the owners mother working the front desk. The owner was also there at the front desk, Jenni, who seemed nice but when I was leaving was at the front desk talking very loudly about a certain client that she did not want coming back to the salon because she didnt' like talking to her. I found that very UNprofessional. Even if its true....go to the back room.
I also didn't like that when I got there I found out that one of the stylists has a history with one of my friends and broke up their marriage. Who apparently also had a child with the husband of my friend while he was married. But that's besides the point. All in all its a beautiful salon and building but I think the employees AND the owner need to work on their professionalism.

Shampoo was great tho!

Pros: shampoo

Cons: unprofessional talk/gossip, unpleasant front desk

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Jenni's is great- the atmosphere is very classy, it's not too big or too small and I always feel very comfortable. The shampoo bowls are padded and in a separate, quiet room, which is a treat. I went to one other stylist there, and she was good, but one of my friends recommended Kaetlyn so I tried her. I will NEVER go to anyone else ever again! If she moved to California, I swear I would follow her- she is just that good. She is always full of new ideas, and genuinely wants you to look your best. If you have an idea for a hairstyle that she knows won't flatter your face-shape or hair-type, she will create something flattering. She is the perfect mix of classic and modern/trendy. Conversation with her is also very comfortable. I have never had a bad experience with her, and now all my friends and family that have gone to her LOVE her too! She really is the best of the best- sometimes I think she should be working in New York and not B-N. (But I'm glad she is!)

2
★★★★★

Jenni's is great- the atmosphere is very classy, it's not too big or too small and I always feel very comfortable. The shampoo bowls are padded and in a separate, quiet room, which is a treat. I went to one other stylist there, and she was good, but one of my friends recommended Kaetlyn so I tried her. I will NEVER go to anyone else ever again! If she moved to California, I swear I would follow her- she is just that good. She is always full of new ideas, and genuinely wants you to look your best. If you have an idea for a hairstyle that she knows won't flatter your face-shape or hair-type, she will create something flattering. She is the perfect mix of classic and modern/trendy. Conversation with her is also very comfortable. I have never had a bad experience with her, and now all my friends and family that have gone to her LOVE her too! She really is the best of the best- sometimes I think she should be working in New York and not B-N. (But I'm glad she is!)

Pros: Great stylist, good conversation, comfortable

.

I went to Jenni's for my first time, just for a hair cut. I didn't know anyone that did hair there and I wasn't referred by anyone. I did however, look online for some places that other people had recommended and found Jenni's. I took the risk, and called them and I made an appointment with someone I didn't know. The employees make you feel right at home, it's very professional, classy environment, and the silent shampooing room is amazing. I haven't tried any of their other services yet, but I hope to very soon! I would recommend Jenni's Salon & Spa to anyone who wants to feel like a million bucks when they leave.

2
★★★★★

I went to Jenni's for my first time, just for a hair cut. I didn't know anyone that did hair there and I wasn't referred by anyone. I did however, look online for some places that other people had recommended and found Jenni's. I took the risk, and called them and I made an appointment with someone I didn't know. The employees make you feel right at home, it's very professional, classy environment, and the silent shampooing room is amazing. I haven't tried any of their other services yet, but I hope to very soon! I would recommend Jenni's Salon & Spa to anyone who wants to feel like a million bucks when they leave.

Pros: Excellent service, parking, and friendly environment.

Cons: None

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Jenni's is first class! Customers are treated exceptionally well. Prices are a little higher, but it's worth it. All the stylists are highly trained and supervised by Jenni before allowed to work on their own. Be sure to totally take in the silent shampoo room. Wow, super relaxing!!

5
★★★★★

Jenni's is first class! Customers are treated exceptionally well. Prices are a little higher, but it's worth it. All the stylists are highly trained and supervised by Jenni before allowed to work on their own. Be sure to totally take in the silent shampoo room. Wow, super relaxing!!

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Jenni's is a very classy salon! You'll feel nicely pampered. I highly recommend the spa pedicure. They only have one nail tech right now so definitely make an appointment way in advance. Also the pedicure chair doesn't massage but I was told they are getting a new one which will offer the nice massage. The atmosphere is relaxing. Prices are comparable to other spas. Parking can be congested on a Friday or weekend. They are very customer service oriented. You'll enjoy it there!

4
★★★★☆

Jenni's is a very classy salon! You'll feel nicely pampered. I highly recommend the spa pedicure. They only have one nail tech right now so definitely make an appointment way in advance. Also the pedicure chair doesn't massage but I was told they are getting a new one which will offer the nice massage. The atmosphere is relaxing. Prices are comparable to other spas. Parking can be congested on a Friday or weekend. They are very customer service oriented. You'll enjoy it there!

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