Jewel-Osco

★★☆☆☆
  • 5516 N Clark St

    Chicago, IL 60640

    Map & Directions
  • 773-728-7730

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This Jewel has the worst customer service staff than any retail store I have ever been to. From the deli to the cashiers to the customer service managers...The service is terrible.

1
★☆☆☆☆

This Jewel has the worst customer service staff than any retail store I have ever been to. From the deli to the cashiers to the customer service managers...The service is terrible.

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THE EMPLOYEES HAVE NO COMMON SENSE. Along with other items, I bought a bottle of Oberweiss milk, which is big, heavy, and glass made. The employee put it in a simple plastic bag which broke at the bottom. The bottle fell on my feet and I was lucky to hang on the outside door of my building not to fall all the way on the broken glass. It is winter and icy, and I was also lucky to end up with just a scratch. When I called the manager, Susan, she told me that they are not instructed to double the bags, unless the customer requests that. So dear customer don't hurry up to pay them, but watch them first how they pack your groceries, to make sure you're safe because THEY DT THINK. NEITHER THE STORE RULES ARE MADE TO PROTECT YOU FIRST!!!

1
★☆☆☆☆

THE EMPLOYEES HAVE NO COMMON SENSE. Along with other items, I bought a bottle of Oberweiss milk, which is big, heavy, and glass made. The employee put it in a simple plastic bag which broke at the bottom. The bottle fell on my feet and I was lucky to hang on the outside door of my building not to fall all the way on the broken glass. It is winter and icy, and I was also lucky to end up with just a scratch. When I called the manager, Susan, she told me that they are not instructed to double the bags, unless the customer requests that. So dear customer don't hurry up to pay them, but watch them first how they pack your groceries, to make sure you're safe because THEY DT THINK. NEITHER THE STORE RULES ARE MADE TO PROTECT YOU FIRST!!!

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I continue to shop here because it's the closet super market in the neighborhood. However, I find the lay out of this store to be poorly designed. Immediately when you walk in the east entrance you are hit with a bank/ATM line, which is almost always long and it blocks the produce section. They do seem to be pretty well-stocked. However, the big downside to shopping here is that the check out lines are always long and they block the aisles so you cannot get by with a cart. I always opt to do the self-check-out, which is not as time consuming.

I went here late night once and the staff was very rude at night. They seemed to hate their jobs and showed me attitude when I asked a question.

3
★★★☆☆

I continue to shop here because it's the closet super market in the neighborhood. However, I find the lay out of this store to be poorly designed. Immediately when you walk in the east entrance you are hit with a bank/ATM line, which is almost always long and it blocks the produce section. They do seem to be pretty well-stocked. However, the big downside to shopping here is that the check out lines are always long and they block the aisles so you cannot get by with a cart. I always opt to do the self-check-out, which is not as time consuming.

I went here late night once and the staff was very rude at night. They seemed to hate their jobs and showed me attitude when I asked a question.

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