Mari Lou's Fine Jewelry

★★★☆☆
  • 15834 South La Grange Road

    Orland Park, IL 60462

    Map & Directions
  • 708-403-2446

About Mari Lou's Fine Jewelry

Hours
Mon, 10am - 5pm; Tue - Fri, 10am - 6pm; Sat, 10am - 4pm; Sun, closed

Shopping

Shopping
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3.2 5
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I could not be more satisfied with a Jewelry store than Mari Lou's. On a hunt for the perfect engagement ring, I went to 9 different jewelry stores in the area and quickly realized that Mari Lou's was unique in many aspects! To start, I visited the store three times before I decided to purchase the ring and I never once was pressured to make a purchase (something I can not say about the other 8 jewelry stores I went to). Every single employee was kind and genuinely excited for me while I was picking out the ring and planning my proposal. On top of the outstanding customer service, the quality of the jewelry was as good as it gets. The ring I ended up purchasing was in my price range, and was absolutely perfect. Not once did anyone try to up-sell me or get me to spend more money than I was comfortable with. I can go on for days writing about Mari Lou's but to keep it simple, if you are shopping for jewelry, you need to stop in at Mari Lou's and you will not be disappointed.

5
★★★★★

I could not be more satisfied with a Jewelry store than Mari Lou's. On a hunt for the perfect engagement ring, I went to 9 different jewelry stores in the area and quickly realized that Mari Lou's was unique in many aspects! To start, I visited the store three times before I decided to purchase the ring and I never once was pressured to make a purchase (something I can not say about the other 8 jewelry stores I went to). Every single employee was kind and genuinely excited for me while I was picking out the ring and planning my proposal. On top of the outstanding customer service, the quality of the jewelry was as good as it gets. The ring I ended up purchasing was in my price range, and was absolutely perfect. Not once did anyone try to up-sell me or get me to spend more money than I was comfortable with. I can go on for days writing about Mari Lou's but to keep it simple, if you are shopping for jewelry, you need to stop in at Mari Lou's and you will not be disappointed.

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I brought my gold and diamond watch to MaryLou for repair and battery (her son does the watch repairs). He told me the inside of the watch was rusted (but he could fix it), told me not to wear it in wet or cold or humid weather (they why even have it?)! I had to wait a few weeks to get it back, he charged more than anyone I had ever gone to before, then when he gave it back to me the crystal fell out and cracked (right in front of him). I had to wait 2 more weeks to get it back and when I asked for a discount since I had to wait, he gave me $5 off (mighty generous of him)! I would not go there again. They do not have big selection of jewelery and do not want to be bothered with you if you are not buying expensive jewelery (just having repairs done).

1
★☆☆☆☆

I brought my gold and diamond watch to MaryLou for repair and battery (her son does the watch repairs). He told me the inside of the watch was rusted (but he could fix it), told me not to wear it in wet or cold or humid weather (they why even have it?)! I had to wait a few weeks to get it back, he charged more than anyone I had ever gone to before, then when he gave it back to me the crystal fell out and cracked (right in front of him). I had to wait 2 more weeks to get it back and when I asked for a discount since I had to wait, he gave me $5 off (mighty generous of him)! I would not go there again. They do not have big selection of jewelery and do not want to be bothered with you if you are not buying expensive jewelery (just having repairs done).

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My wife and I have been customers at Mari Lou's for over 15 years now, probably closer to 20 years. It is easy to recall the time frame, because we had Mari Lou design and create special rings for our 25th wedding anniversary, and we recently celebrated our 40th anniversary this past summer. Last year, we spent many hours with Mari Lou and her staff designing a new engagement ring for my wife, incorporating both her original diamond and her mom's diamond into a unique ring which was a combination of three styles we saw in the ring cases.
Whether it is specialty purchases, or daily events like replacing batteries in watches, the staff at Mari Lous has always been courteous and considerate. The entire staff, Mari Lou, Dianna, Jeannie, Shirley, Carrie and others are always a pleasure to work with. Regardless of the amount we are spending on a visit, or even if we just stop in to 'window shop', the staff is always pleasant and considerate in showing merchandise and discussing pricing, without being 'pushy' to create sales.
As the husband, it is nice that my wife can go in, browse around, and leave a 'wish list' of items she is interested in. It makes shopping for special events much easier knowing you are purchasing something your wife has an interest in.
We have confidently recommended Mari Lou's to both family and friends, who have thanked us for the recommendation.
As with any business, the consumer is responsible for shopping for and purchasing what they want/need. When we have had requests and the merchandise was not in the store, the staff made arrangements to special order items, or have a selection of stones(gems) brought to the Orland Park store for our review.
We feel very confident recommending this Orland Park business.

2
★★★★★

My wife and I have been customers at Mari Lou's for over 15 years now, probably closer to 20 years. It is easy to recall the time frame, because we had Mari Lou design and create special rings for our 25th wedding anniversary, and we recently celebrated our 40th anniversary this past summer. Last year, we spent many hours with Mari Lou and her staff designing a new engagement ring for my wife, incorporating both her original diamond and her mom's diamond into a unique ring which was a combination of three styles we saw in the ring cases.
Whether it is specialty purchases, or daily events like replacing batteries in watches, the staff at Mari Lous has always been courteous and considerate. The entire staff, Mari Lou, Dianna, Jeannie, Shirley, Carrie and others are always a pleasure to work with. Regardless of the amount we are spending on a visit, or even if we just stop in to 'window shop', the staff is always pleasant and considerate in showing merchandise and discussing pricing, without being 'pushy' to create sales.
As the husband, it is nice that my wife can go in, browse around, and leave a 'wish list' of items she is interested in. It makes shopping for special events much easier knowing you are purchasing something your wife has an interest in.
We have confidently recommended Mari Lou's to both family and friends, who have thanked us for the recommendation.
As with any business, the consumer is responsible for shopping for and purchasing what they want/need. When we have had requests and the merchandise was not in the store, the staff made arrangements to special order items, or have a selection of stones(gems) brought to the Orland Park store for our review.
We feel very confident recommending this Orland Park business.

Pros: Courteous staff, good location, nice selection

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Mari Lou was extremely hard to deal with and had a major attitude. She seemed to be having a bad day and took it out on me. I will never buy jewelry there again. High prices and terrible choices.

1
★☆☆☆☆

Mari Lou was extremely hard to deal with and had a major attitude. She seemed to be having a bad day and took it out on me. I will never buy jewelry there again. High prices and terrible choices.

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I bought a ring for my girlfriend here about a year ago. The salesman was very helpful, and didn't try to pressure me much at all (something that I can't stand). He gave me loads of information on the types of rings, and answered all of my questions either in person or on the phone. I feel I got a very good price for the ring, and my girlfriend was very happy to say the least. I would recommend to anyone.

PROS: Good service, good product
CONS: None

4
★★★★☆

I bought a ring for my girlfriend here about a year ago. The salesman was very helpful, and didn't try to pressure me much at all (something that I can't stand). He gave me loads of information on the types of rings, and answered all of my questions either in person or on the phone. I feel I got a very good price for the ring, and my girlfriend was very happy to say the least. I would recommend to anyone.

PROS: Good service, good product
CONS: None

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