Nail Tech 9

★★★☆☆

About Nail Tech 9

Details
Hours
Mon - Fri, 9am - 8pm; Sat, 9am - 7pm; Sun, 10am - 5pm

Personal Services

Personal Services
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My complaint is not about the quality of work but the poor customer service I received. When the tech asked me if I wanted to pay I handed her my CC. She immediately asked me if I had a tip.

FYI, TIPS ARE OPTIONAL!!!!

gratuity/grtuti, -tyu-/ Show Spelled [gruh-too-i-tee, -tyoo-]
noun.
1. a gift of money, over and above payment due for service, as to a
waiter or bellhop; tip.
2. something given without claim or demand.

I asked her if she could put it on the card and she said no. I said I had no cash but I would come back. She immediately spoke in her given language to the rest of the store employees (I can only assume she was badmouthing me). She returned my CC and receipt and stated that she needed the tip because they have to pay "taxes and product". This is not my concern. She then asked what bank I used and if it was close by. My response to her was a gruff "I'll take care of it.". I then promptly left the store.

I was so angry that my husband had to go back to the store on his way home. He presented the tech with $3.50 (half the 10% tip on a $70 sale) and told her why she was only getting half a tip.

1
★☆☆☆☆

My complaint is not about the quality of work but the poor customer service I received. When the tech asked me if I wanted to pay I handed her my CC. She immediately asked me if I had a tip.

FYI, TIPS ARE OPTIONAL!!!!

gratuity/grtuti, -tyu-/ Show Spelled [gruh-too-i-tee, -tyoo-]
noun.
1. a gift of money, over and above payment due for service, as to a
waiter or bellhop; tip.
2. something given without claim or demand.

I asked her if she could put it on the card and she said no. I said I had no cash but I would come back. She immediately spoke in her given language to the rest of the store employees (I can only assume she was badmouthing me). She returned my CC and receipt and stated that she needed the tip because they have to pay "taxes and product". This is not my concern. She then asked what bank I used and if it was close by. My response to her was a gruff "I'll take care of it.". I then promptly left the store.

I was so angry that my husband had to go back to the store on his way home. He presented the tech with $3.50 (half the 10% tip on a $70 sale) and told her why she was only getting half a tip.

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I have never been treated so rudely as I was treated today by the owner of nail tech 9. I was a loyal customer for a year. Never complained. Good tipper. The monday holiday I went there for a mani/pedi. The nail tech dug into my toe cuticle and twice i told her to stop. I paid the bill and left the tip. I left, but went back 15 minutes later because my toe was bothering me. it never bothered me prior to this nail tech. I told the owner. I told her that I told the nail tech to STOP digging. she put neosporin on the cuticle. i said i would be back on tuesday if the toe was still sore. she said ok, I will take care of it. I lost sleep because i was worried about an infection, and my toe was sore. I went to the doctor, then I went to nail tech 9. The owner finally came over to talk to me. She went nuts on me. She yelled at me. She said never show your face again. She said I am a mean woman. She would not give me $25...the price of the pedicure.

2
★★☆☆☆

I have never been treated so rudely as I was treated today by the owner of nail tech 9. I was a loyal customer for a year. Never complained. Good tipper. The monday holiday I went there for a mani/pedi. The nail tech dug into my toe cuticle and twice i told her to stop. I paid the bill and left the tip. I left, but went back 15 minutes later because my toe was bothering me. it never bothered me prior to this nail tech. I told the owner. I told her that I told the nail tech to STOP digging. she put neosporin on the cuticle. i said i would be back on tuesday if the toe was still sore. she said ok, I will take care of it. I lost sleep because i was worried about an infection, and my toe was sore. I went to the doctor, then I went to nail tech 9. The owner finally came over to talk to me. She went nuts on me. She yelled at me. She said never show your face again. She said I am a mean woman. She would not give me $25...the price of the pedicure.

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One of my favorite places to go to get my nails done. I wouldn't go anywhere else to get my french manicure!

5
★★★★★

One of my favorite places to go to get my nails done. I wouldn't go anywhere else to get my french manicure!

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