House Of Brides

★★★★☆
  • 1184 Roosevelt RdSte A

    Glen Ellyn, IL 60137

    Map & Directions
  • 630-629-4040

About House Of Brides

Categories
Details
Hours
Mon - Thu, noon - 9pm; Fri, 10am - 5pm; Sat - Sun, noon - 5 pm

Shopping

Shopping
More choices in Glen Ellyn:
Resultset_next

Priscilla of Boston

17 W 170 22nd Street Oakbrook Terrace, IL

Resultset_next

Joe's Tailor Shop

10 Yorktown Convenience Ctr Lombard, IL

3.7273 11
Hi! Sign in to let us know how House Of Brides was?
Write a Review
.

This place is so unprofessional they give you incorrect dates to when your dresses will be in. No one updates you with information regarding your order. I ordered my dress in december and they gave me a date in june, my dress did not come

3
★★★★★

This place is so unprofessional they give you incorrect dates to when your dresses will be in. No one updates you with information regarding your order. I ordered my dress in december and they gave me a date in june, my dress did not come

.

DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered and paid for a dress in March, was told I would get the dress in June and did not receive the dress until August. I

3
★★★★★

DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered and paid for a dress in March, was told I would get the dress in June and did not receive the dress until August. I

.

IF I COULD GIVE A SCORE OF 0 I WOULD. DO NOT USE HOUSE OF BRIDES UNLESS YOU WANT YOUR WEDDING TO BE RUINED.
We chose House of Brides because it was the site with the cheapest dresses we could find on the internet. We ordered our bridesmaid dresses in late January for my best friend's wedding which was May 18. House of Brides notified us that we would be getting our dresses in mid April. When May 1st rolled around we decided to take matters into our own hands and contact House of Brides. It was not until I took initiative myself that they realized there was a problem. After about 50+ phone calls to them over a 2 week span (since they never can call anyone back) we figured everything out, or at least we thought we did. So many things went wrong, one of the dresses was completely wrong. We were to have short red sweetheart neckline dresses and one of the girls got a long halter top dress. House of Brides knew they would not have have the time to have the designer make this dress, so they made a make shift one. As for the other dresses, we got them A DAY before the wedding. I had to get mine altered and had to spend an arm and a leg on alterations since it was such short notice. Another girl got in on the day of the wedding since she was from out of town and the dress that was delivered to her parent's house was actually the wrong dress as well. It was a long dress with a halter top. She had to rush to an alterations store to take care of it ON THE DAY OF THE WEDDING and she had to miss the bridesmaids luncheon and hair/ makeup appts. I called and called House of Brides for them to do something for all of us. All I asked for was a partial refund for the girls who got their dresses the day before the wedding and a full refund for the girls whose dresses were wrong. I do not know what they did about the girls whose dresses were wrong but I know as for the partial refund they refused to give that to us. They blamed the designer's lateness and did not take any form of responsibility. All I got was a "Sorry for any stressed caused". It was not a sincere apology at all. No bride should ever have to go through a bridesmaids dress fiasco like my best friend did and they won't as long as they DO NOT USE HOUSE OF BRIDES. Yes, they might be cheap but their customer service is terrible and they do not care about you or your wedding what-so-ever. Your weddings is supposed to be an exciting time and House of Brides only brings stress and unhappiness. Say "I DON'T" to House of Brides.

1
★☆☆☆☆

IF I COULD GIVE A SCORE OF 0 I WOULD. DO NOT USE HOUSE OF BRIDES UNLESS YOU WANT YOUR WEDDING TO BE RUINED.
We chose House of Brides because it was the site with the cheapest dresses we could find on the internet. We ordered our bridesmaid dresses in late January for my best friend's wedding which was May 18. House of Brides notified us that we would be getting our dresses in mid April. When May 1st rolled around we decided to take matters into our own hands and contact House of Brides. It was not until I took initiative myself that they realized there was a problem. After about 50+ phone calls to them over a 2 week span (since they never can call anyone back) we figured everything out, or at least we thought we did. So many things went wrong, one of the dresses was completely wrong. We were to have short red sweetheart neckline dresses and one of the girls got a long halter top dress. House of Brides knew they would not have have the time to have the designer make this dress, so they made a make shift one. As for the other dresses, we got them A DAY before the wedding. I had to get mine altered and had to spend an arm and a leg on alterations since it was such short notice. Another girl got in on the day of the wedding since she was from out of town and the dress that was delivered to her parent's house was actually the wrong dress as well. It was a long dress with a halter top. She had to rush to an alterations store to take care of it ON THE DAY OF THE WEDDING and she had to miss the bridesmaids luncheon and hair/ makeup appts. I called and called House of Brides for them to do something for all of us. All I asked for was a partial refund for the girls who got their dresses the day before the wedding and a full refund for the girls whose dresses were wrong. I do not know what they did about the girls whose dresses were wrong but I know as for the partial refund they refused to give that to us. They blamed the designer's lateness and did not take any form of responsibility. All I got was a "Sorry for any stressed caused". It was not a sincere apology at all. No bride should ever have to go through a bridesmaids dress fiasco like my best friend did and they won't as long as they DO NOT USE HOUSE OF BRIDES. Yes, they might be cheap but their customer service is terrible and they do not care about you or your wedding what-so-ever. Your weddings is supposed to be an exciting time and House of Brides only brings stress and unhappiness. Say "I DON'T" to House of Brides.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Below is my written complaint to House of Brides Glen Ellyn
After reading terrible reviews online I hesitantly went to the HOB in Glen Ellyn, Illinois just to try on a dress I had seen online. I had planned to order the dress from a

3
★★★★★

Below is my written complaint to House of Brides Glen Ellyn
After reading terrible reviews online I hesitantly went to the HOB in Glen Ellyn, Illinois just to try on a dress I had seen online. I had planned to order the dress from a

.

Heartbreak!!!! UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL, and DECEITFUL are the adjectives to describe the HOUSE OF BRIDES and their employees. Ordered/ paid in full for my dress 9 months ago and was told it should only take 4-5 months

3
★★★★★

Heartbreak!!!! UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL, and DECEITFUL are the adjectives to describe the HOUSE OF BRIDES and their employees. Ordered/ paid in full for my dress 9 months ago and was told it should only take 4-5 months

.

My experience with HOB was really bad. I went with my friend, the bride, and a few of the bridesmaids to pick out the bridesmaids dresses. When we got there the receptionist didn't even look up at us and just muttered out some orders to register. Then she had us wait for about 20 minutes even though we had called for an appointment earlier. After we got our consultant she didn't even help us look for dresses she set us loose in the dress section, which didn't even have a large selection, and left. She didn't come back for like another 20 minutes and then only helped us try one one dress. She was no help. We decided to leave and while we were walking out we tried to tell her that we were leaving and she didn't even look at us. She never even introduced herself so i wouldn't be able to tell you her name. We decided to go to Davids Bridal and they took us without an appointment and were extremely nice to us. They helped us the whole way through and we were able to find nice dresses at an affordable price. I recommend not going to the HOB in Glen Ellyn but Davids Bridal, which is about 2 minutes away.

1
★☆☆☆☆

My experience with HOB was really bad. I went with my friend, the bride, and a few of the bridesmaids to pick out the bridesmaids dresses. When we got there the receptionist didn't even look up at us and just muttered out some orders to register. Then she had us wait for about 20 minutes even though we had called for an appointment earlier. After we got our consultant she didn't even help us look for dresses she set us loose in the dress section, which didn't even have a large selection, and left. She didn't come back for like another 20 minutes and then only helped us try one one dress. She was no help. We decided to leave and while we were walking out we tried to tell her that we were leaving and she didn't even look at us. She never even introduced herself so i wouldn't be able to tell you her name. We decided to go to Davids Bridal and they took us without an appointment and were extremely nice to us. They helped us the whole way through and we were able to find nice dresses at an affordable price. I recommend not going to the HOB in Glen Ellyn but Davids Bridal, which is about 2 minutes away.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had an awesome experience with HOB. Not only was my consultant Fran a nice lady, she never pushed me to by a dress. She had me try on so many dresses and the one I wanted to try on they actually didn't have there. She was so kind as to go on her day off and get the dress from a different location so I could try it on. Needless to say, the dress was the one! When we finished placing an order for the dress she told me it would come within 4-5 months. 3 months later, and I already got my dress! I cannot wait for my wedding day so I can actually wear it!

If you want a great dress at a good price, I so recommend house of brides!

5
★★★★★

I had an awesome experience with HOB. Not only was my consultant Fran a nice lady, she never pushed me to by a dress. She had me try on so many dresses and the one I wanted to try on they actually didn't have there. She was so kind as to go on her day off and get the dress from a different location so I could try it on. Needless to say, the dress was the one! When we finished placing an order for the dress she told me it would come within 4-5 months. 3 months later, and I already got my dress! I cannot wait for my wedding day so I can actually wear it!

If you want a great dress at a good price, I so recommend house of brides!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently bought my dress from HOB in Glen Ellyn, IL. I had a wonderful experience. Not only did I have a great wedding consultant, Jen. She was not only very nice, but funny, and found the dress of my dreams. I ordered my dress, and they originally said about 4 months before it should be in, I rec'd a call within 2 1/2 months! I had absolutely NO problems with HOB and I would recommend them to any bride. I went to a few "other" bridal stores before going to HOB and just didnt like their customer service. so HOB was by far the best in my book.

5
★★★★★

I recently bought my dress from HOB in Glen Ellyn, IL. I had a wonderful experience. Not only did I have a great wedding consultant, Jen. She was not only very nice, but funny, and found the dress of my dreams. I ordered my dress, and they originally said about 4 months before it should be in, I rec'd a call within 2 1/2 months! I had absolutely NO problems with HOB and I would recommend them to any bride. I went to a few "other" bridal stores before going to HOB and just didnt like their customer service. so HOB was by far the best in my book.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have heard too many stories of people having bad experiences at this shop. I even know an former employee that quite because she couldn't stand to work for a shop that treated its customers so badly. She said that people only cared about their commission checks.

2
★★☆☆☆

I have heard too many stories of people having bad experiences at this shop. I even know an former employee that quite because she couldn't stand to work for a shop that treated its customers so badly. She said that people only cared about their commission checks.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had a really bad experience here. For a first time bride I had been told to call ahead to schedule an appointment. My future mother-in-law and I did and we arrived there an hour early. We get there and the woman that was suppose to be helping me didn't pay attention to me at all. She had me electronically sign in and just pointed to a rack of dresses and said "those are for the bigger size people," and left the two of us to fend for ourselves.

After 2 hours of mostly my future mother-in-law doing everything that so-called consultant was suppose to do...I just felt discouraged and decided this wasn't the place I wanted to be. Needless to say, my mother-in-law told me to just leave the dresses as is and walk out...don't look back. So I did. Only while we were leaving did she get off her computer, look up and said.."are you done picking out which dress you liked.".....Hell yes I was done...with the whole damn store.

This place needs a personality adjustment regardless of how many dresses were accessible. I work in sales and she, by far, has been the rudest non-customer service savvy person I have ever met. If you can look past rudeness then maybe this place is for you...but frankly it is not for me.

2
★★☆☆☆

I had a really bad experience here. For a first time bride I had been told to call ahead to schedule an appointment. My future mother-in-law and I did and we arrived there an hour early. We get there and the woman that was suppose to be helping me didn't pay attention to me at all. She had me electronically sign in and just pointed to a rack of dresses and said "those are for the bigger size people," and left the two of us to fend for ourselves.

After 2 hours of mostly my future mother-in-law doing everything that so-called consultant was suppose to do...I just felt discouraged and decided this wasn't the place I wanted to be. Needless to say, my mother-in-law told me to just leave the dresses as is and walk out...don't look back. So I did. Only while we were leaving did she get off her computer, look up and said.."are you done picking out which dress you liked.".....Hell yes I was done...with the whole damn store.

This place needs a personality adjustment regardless of how many dresses were accessible. I work in sales and she, by far, has been the rudest non-customer service savvy person I have ever met. If you can look past rudeness then maybe this place is for you...but frankly it is not for me.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

So I got sent to get fitted for my bridesmaid dress several months before the wedding, plenty of time. It was a pretty enough dress, the bride has always had good taste. Sooooooooo, The lady who helped me was super nice & helpful, got the right size it fit perfectly no alterations needed. I should have been able to pick it up no fuss. HA! First, they kept losing my info. Then the wrong dress came in. Then it came in a size too big (the original fit perfectly, so I think they scammed me for alterations I didn't need). Since I live further north, I decided to get the alterations done at the schaumburg store, time was running out & I needed to get this dress taken care of & didn't have time to wait for them to send it back & try to get the order right (what I don't get is that the paperwork they kept printing out had all the correct info on it). Arrrrrrrrrggggggghhhhhhhh, They screwed it up so badly & charged me up the wazoo on top of how much the dress cost!!!!!!!! The wedding was in a few days, I had been run around, scammed and ripped off. So in desperation I went to a local dry cleaners, the lady pinned me in a few places & had the dress perfectly done in 2 days!!!!!!!!!!!! $15 cash & carry. Whatever you do --- DO NOT let them do the alterations at H.O.B. & for the record, I was not the only bridesmaid in this particular party who had issues with H.O.B. If the bride hates you enough to use H.O.B. save yourself some bucks and get the dress name & maker details off the tags and order it off the internet & use a local alteration service at a dry cleaner. > I wish I had.

0
★☆☆☆☆

So I got sent to get fitted for my bridesmaid dress several months before the wedding, plenty of time. It was a pretty enough dress, the bride has always had good taste. Sooooooooo, The lady who helped me was super nice & helpful, got the right size it fit perfectly no alterations needed. I should have been able to pick it up no fuss. HA! First, they kept losing my info. Then the wrong dress came in. Then it came in a size too big (the original fit perfectly, so I think they scammed me for alterations I didn't need). Since I live further north, I decided to get the alterations done at the schaumburg store, time was running out & I needed to get this dress taken care of & didn't have time to wait for them to send it back & try to get the order right (what I don't get is that the paperwork they kept printing out had all the correct info on it). Arrrrrrrrrggggggghhhhhhhh, They screwed it up so badly & charged me up the wazoo on top of how much the dress cost!!!!!!!! The wedding was in a few days, I had been run around, scammed and ripped off. So in desperation I went to a local dry cleaners, the lady pinned me in a few places & had the dress perfectly done in 2 days!!!!!!!!!!!! $15 cash & carry. Whatever you do --- DO NOT let them do the alterations at H.O.B. & for the record, I was not the only bridesmaid in this particular party who had issues with H.O.B. If the bride hates you enough to use H.O.B. save yourself some bucks and get the dress name & maker details off the tags and order it off the internet & use a local alteration service at a dry cleaner. > I wish I had.

Pros: They do have a big selection

Cons: What you pick is not what you are gonna get

 

Wait, you're the expert.

If you've been to or used House Of Brides, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review