Illinois Valley Cellular

★★☆☆☆

About Illinois Valley Cellular

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Communications & Utilities
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106 W Walnut St Watseka, IL

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Illinois Valley Cellular Rsa

RR 1 Watseka, IL

2.25 4
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My family has been very unhappy with the service we have received from Illinois Valley Cellular. We have 3 phones and one of them was less than 4 months old when it malfunctioned. It has been gone for repair over 7 weeks and we were given a loaner phone. The loaner phone then malfunctioned and we were told by our local IVC store customer service rep that she has no more loaner phones to offer us. We then drove 30 miles to another IVC store to get another loaner phone. We were told on 3 different occasions that the local IVC customer service rep would call and check on the phone and have not received a phone call back yet. The other disappointing thing about the service is we can not receive picture messages without upgrading the service to the package with internet service. We were not told this when we signed up and assumed it would be like all other services and be able to receive picture messages. I would look around at what other providers are offering before signing a 2 year contract with Illinois Valley Cellular.

2
★★☆☆☆

My family has been very unhappy with the service we have received from Illinois Valley Cellular. We have 3 phones and one of them was less than 4 months old when it malfunctioned. It has been gone for repair over 7 weeks and we were given a loaner phone. The loaner phone then malfunctioned and we were told by our local IVC store customer service rep that she has no more loaner phones to offer us. We then drove 30 miles to another IVC store to get another loaner phone. We were told on 3 different occasions that the local IVC customer service rep would call and check on the phone and have not received a phone call back yet. The other disappointing thing about the service is we can not receive picture messages without upgrading the service to the package with internet service. We were not told this when we signed up and assumed it would be like all other services and be able to receive picture messages. I would look around at what other providers are offering before signing a 2 year contract with Illinois Valley Cellular.

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I don't know if I have ever had a more frustrating experience! As soon as I moved out of IV cell's home area, of course, I started having major problems (about a list of 10 things). I moved to go to college so my cell phone is my only form of contact with my family, jobs, and school so this was a complete inconvenience. I have been trying to get this fixed for a month now. There staff always seems to help you at first and then they just stop answering your calls and emails. Oh and to top it all off their idea of making up for this experience is to give me a phone that is worth nothing compared to the phone I paid a lot for that they can't seem to get to work. Of course, getting your contract cancelled is a complete rip off so I have to put up with paying for a phone that doesn't work correctly and having the replacement, ugly, and outdated phone that doesn't even allow me to go about my everyday activities. As soon as it is possible for me to switch financially I definitely will!

1
★☆☆☆☆

I don't know if I have ever had a more frustrating experience! As soon as I moved out of IV cell's home area, of course, I started having major problems (about a list of 10 things). I moved to go to college so my cell phone is my only form of contact with my family, jobs, and school so this was a complete inconvenience. I have been trying to get this fixed for a month now. There staff always seems to help you at first and then they just stop answering your calls and emails. Oh and to top it all off their idea of making up for this experience is to give me a phone that is worth nothing compared to the phone I paid a lot for that they can't seem to get to work. Of course, getting your contract cancelled is a complete rip off so I have to put up with paying for a phone that doesn't work correctly and having the replacement, ugly, and outdated phone that doesn't even allow me to go about my everyday activities. As soon as it is possible for me to switch financially I definitely will!

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Barbara I very to sorry to hear about you dissatisfaction with Illinois Valley Cellular. Would you be able to provide me with a little more information in regards to your frustrations with the service?

4
★★★★☆

Barbara I very to sorry to hear about you dissatisfaction with Illinois Valley Cellular. Would you be able to provide me with a little more information in regards to your frustrations with the service?

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i dont like these people. they are not honest in doing business. i will never use these people again. they lied to me about my contract with them. they stink.

2
★★☆☆☆

i dont like these people. they are not honest in doing business. i will never use these people again. they lied to me about my contract with them. they stink.

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