The Autobarn Volkswagen of Evanston

★★★★☆
  • 1033 Chicago Ave

    Evanston, IL 60202

    Map & Directions
  • 847-866-7600

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The Autobarn Volkswagen of Evanston

1033 Chicago Ave Evanston, IL

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I recently purchased a 2015 Golf R. It had to be shipped from Germany as there was not one to be found within a 100 mile radius of Chicago. Denis Tomsa took care of my order and provided regular updates as to where my car was along it's journey to the United States and finally to Evanston. Denis seemed just as excited and eager as I was to receive the car. On the night that we actually purchased the car, Denis made certain that the process was quick, while thoroughly explaining the ins and outs of my new car, Volkswagen, and the services that their dealership has to offer. He even introduced me to Mo, one of the most personable mechanics I've met at a dealership. There were some minor cosmetic flaws with the interior of the car from the factory in Germany. However, Denis and Mo have put me at ease, quickly ordered replacement parts and it is all being taken care of. Throughout the whole process there has never once been any added pressure to upgrade maintenance services, etc. Denis simply provided me with all the information I could ever have asked for and ensured that I understood answers to questions. Mo, in service, even spent a good 15 minutes talking to me about my car and explaining the care that he would take with it. In a short time, I've been made to feel like part of a small family and trust that they will take good care of my car when it is there for maintenance and/or service. I am so thrilled about my experience with Denis and Mo, that I almost forgot to mention- The 2015 Golf R is the most fun car I have ever owned or driven!!!

5
★★★★★

I recently purchased a 2015 Golf R. It had to be shipped from Germany as there was not one to be found within a 100 mile radius of Chicago. Denis Tomsa took care of my order and provided regular updates as to where my car was along it's journey to the United States and finally to Evanston. Denis seemed just as excited and eager as I was to receive the car. On the night that we actually purchased the car, Denis made certain that the process was quick, while thoroughly explaining the ins and outs of my new car, Volkswagen, and the services that their dealership has to offer. He even introduced me to Mo, one of the most personable mechanics I've met at a dealership. There were some minor cosmetic flaws with the interior of the car from the factory in Germany. However, Denis and Mo have put me at ease, quickly ordered replacement parts and it is all being taken care of. Throughout the whole process there has never once been any added pressure to upgrade maintenance services, etc. Denis simply provided me with all the information I could ever have asked for and ensured that I understood answers to questions. Mo, in service, even spent a good 15 minutes talking to me about my car and explaining the care that he would take with it. In a short time, I've been made to feel like part of a small family and trust that they will take good care of my car when it is there for maintenance and/or service. I am so thrilled about my experience with Denis and Mo, that I almost forgot to mention- The 2015 Golf R is the most fun car I have ever owned or driven!!!

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A warning light saying "Airbag Fault' came on and I brought the car in to get it checked out. I was able to make the appointment the same day I called which was great. The person who I usually work with was out that day so Justin Russo helped me. He was very courteous and professional and explained the work that was to be done.

It turned out to be a simple fix, just reconnecting the sensor. I was grateful that they didn't "find" other problems that needed to be addressed and I attribute that to Justin's integrity.

4
★★★★☆

A warning light saying "Airbag Fault' came on and I brought the car in to get it checked out. I was able to make the appointment the same day I called which was great. The person who I usually work with was out that day so Justin Russo helped me. He was very courteous and professional and explained the work that was to be done.

It turned out to be a simple fix, just reconnecting the sensor. I was grateful that they didn't "find" other problems that needed to be addressed and I attribute that to Justin's integrity.

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My experience at having my car serviced at The Autobarn Volkswagen of Evanston was not at all what I had expected from a service operation. Elaina Adeniyi gave me wonderful support from the moment I walked into the service area. She was thorough in her explanations of what to expect and was highly respectful of my time. I rate my experience as EXCELLENT, and I thank Elaina especially!

5
★★★★★

My experience at having my car serviced at The Autobarn Volkswagen of Evanston was not at all what I had expected from a service operation. Elaina Adeniyi gave me wonderful support from the moment I walked into the service area. She was thorough in her explanations of what to expect and was highly respectful of my time. I rate my experience as EXCELLENT, and I thank Elaina especially!

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I had a great experience at the Autobarn of Evanston. Eddie Alvarez helped me out quite a bit and I would be happy to go through him for a car again. Definitely recommend the place.

5
★★★★★

I had a great experience at the Autobarn of Evanston. Eddie Alvarez helped me out quite a bit and I would be happy to go through him for a car again. Definitely recommend the place.

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After several weeks of looking online for a car I found Autobarn of Evanston upon going in I was approached by Gonzalo Braum he showed me around and patiently let me test drive a car that I saw on line. It was a pleasant experience. I highly recommend Gonzalo and Autobarn. It was a fair price and no pressure tactics.

4
★★★★☆

After several weeks of looking online for a car I found Autobarn of Evanston upon going in I was approached by Gonzalo Braum he showed me around and patiently let me test drive a car that I saw on line. It was a pleasant experience. I highly recommend Gonzalo and Autobarn. It was a fair price and no pressure tactics.

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We went to the dealership to look at a used Passat sedan TDI with 6-spd manual. Matt Solotaire was very helpful in showing us the car and letting us take a test drive right away. His friendly demeanor and easy going manner, along with his extensive knowledge about VW vehicles and diesel engine technology, really impressed us! We were so taken with the car and his low-key personality that we did something we've never done before; we decided on the spot to purchase a NEW Passat TDI (to take advantage of new warranties, etc.). This whole transaction was the smoothest and easiest we've ever had, including our first-ever trade-in! We are absolutely thrilled with the car! Thank you, Matt; thank you, VW!

5
★★★★★

We went to the dealership to look at a used Passat sedan TDI with 6-spd manual. Matt Solotaire was very helpful in showing us the car and letting us take a test drive right away. His friendly demeanor and easy going manner, along with his extensive knowledge about VW vehicles and diesel engine technology, really impressed us! We were so taken with the car and his low-key personality that we did something we've never done before; we decided on the spot to purchase a NEW Passat TDI (to take advantage of new warranties, etc.). This whole transaction was the smoothest and easiest we've ever had, including our first-ever trade-in! We are absolutely thrilled with the car! Thank you, Matt; thank you, VW!

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I haven't purchased a new car since before W was president so I wasn't sure what to expect. Well, that's not entirely true- I expected a slimy experience that left me feeling like I somehow got screwed by someone who really couldn't have cared less about me as a client. Luckily, I was wrong. So very wrong.

We intitally went into the Autobarn to look at the Sportwagen- we have a little one and we needed a car that would double as a family wagon when I'm not carting clients around. Matt Solotaire listened to our needs and gave us a few options beyond what we'd originally come in for. Thank goodness he did. The Sportwagen, while a great car, wasn't the right fit but Matt had already anticipated that and had me drive the Passat. Which was heaven- and totally met all of our needs. The Passat wasn't even on my radar!

The best part about this transaction- we decided to lease- was that never did I feel any pressure. Because I hadn't done any research on the Passat, I felt a little wary getting it right off the bat. Matt gave us solid information about the car, how it compared to others in their line and how it compared to some of its competitors. I felt like I was in good hands and when we returned two days later to make the deal, Matt took a lot of time with us to make sure we were happy in the end.

I would absolutely recommend Matt (and the Autobarn) to a friend. He's knowledgeable, easy to talk to, and we left very happy with our purchase.

5
★★★★★

I haven't purchased a new car since before W was president so I wasn't sure what to expect. Well, that's not entirely true- I expected a slimy experience that left me feeling like I somehow got screwed by someone who really couldn't have cared less about me as a client. Luckily, I was wrong. So very wrong.

We intitally went into the Autobarn to look at the Sportwagen- we have a little one and we needed a car that would double as a family wagon when I'm not carting clients around. Matt Solotaire listened to our needs and gave us a few options beyond what we'd originally come in for. Thank goodness he did. The Sportwagen, while a great car, wasn't the right fit but Matt had already anticipated that and had me drive the Passat. Which was heaven- and totally met all of our needs. The Passat wasn't even on my radar!

The best part about this transaction- we decided to lease- was that never did I feel any pressure. Because I hadn't done any research on the Passat, I felt a little wary getting it right off the bat. Matt gave us solid information about the car, how it compared to others in their line and how it compared to some of its competitors. I felt like I was in good hands and when we returned two days later to make the deal, Matt took a lot of time with us to make sure we were happy in the end.

I would absolutely recommend Matt (and the Autobarn) to a friend. He's knowledgeable, easy to talk to, and we left very happy with our purchase.

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Bought a diesel Jetta from Wes Teicher. Great experience overall. Very low-key. No hype. He was very knowlegeable about the product. No pressure. Not your typical car salesman.

5
★★★★★

Bought a diesel Jetta from Wes Teicher. Great experience overall. Very low-key. No hype. He was very knowlegeable about the product. No pressure. Not your typical car salesman.

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I met with Bojan Kokanovic upon arrival, he was extremely helpful, knowledgeable and very friendly. He was very honest with us and made the car buying experience very enjoyable and exciting, just like how it should be. I highly recommend this dealership and talking to Bojan for making your decision on buying a new car. Thank you for a hassle-free experience and quality service!

5
★★★★★

I met with Bojan Kokanovic upon arrival, he was extremely helpful, knowledgeable and very friendly. He was very honest with us and made the car buying experience very enjoyable and exciting, just like how it should be. I highly recommend this dealership and talking to Bojan for making your decision on buying a new car. Thank you for a hassle-free experience and quality service!

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If you are looking for a new VW this is the place to go to. Dennis Tomsa is the guy to go and see. He is very professional and will do everything stays in he's powers to give you the best deals he can. I'm glad for my decision and glad that i met him and that he helped me.

5
★★★★★

If you are looking for a new VW this is the place to go to. Dennis Tomsa is the guy to go and see. He is very professional and will do everything stays in he's powers to give you the best deals he can. I'm glad for my decision and glad that i met him and that he helped me.

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.

I am so pleased with my visit to Autobarn every time I go.The people are so friendly and genuinely want you to be satisfied with any type of service you are looking for.When I first bought my 2012 Jetta, Denis Tomsa was my salesman and he was the most patient, understanding, and knowledgeable helper in deciding what vehicle to purchase. I am the type who gets annoyed when people try to sell me something I don't want or push me in one direction. He did not rush me or push me towards purchasing any vehicle, he was patient with me until I found my dream car. He was very comfortable to be around and his energy was great. He made me buying experience pleasurable and I refer him to anyone who is interest in purchasing a Volkswagen!. I recommend finding him if you want the ultimate, great quality service!

5
★★★★★

I am so pleased with my visit to Autobarn every time I go.The people are so friendly and genuinely want you to be satisfied with any type of service you are looking for.When I first bought my 2012 Jetta, Denis Tomsa was my salesman and he was the most patient, understanding, and knowledgeable helper in deciding what vehicle to purchase. I am the type who gets annoyed when people try to sell me something I don't want or push me in one direction. He did not rush me or push me towards purchasing any vehicle, he was patient with me until I found my dream car. He was very comfortable to be around and his energy was great. He made me buying experience pleasurable and I refer him to anyone who is interest in purchasing a Volkswagen!. I recommend finding him if you want the ultimate, great quality service!

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I have nothing but great things to say about the people at The Autobarn in Evanston. I was referred by a friend of mine to change my maintenance from Jennings VW to The Autobarn in Evanston, since I live equidistant from both dealerships. The quality of work and the service definitely exceeded my expectations. They replaced a bulb for FREE and my car was returned to me super clean. My interactions with staff has been wonderful (go see Richard Kirkpatrick-seriously, I'm demanding you!). I feel like they care about me as a customer, not just a sale. I work in a retail environment where customer service is considered the most important thing, so I seek out great customer service, and am rather unforgiving for bad service. They offer something called DriveSure, which is a fantastic maintenance program, which pays for itself in the long run. I know eventually I will want to buy a new VW, and when I do, I will purchase it from the Autobarn in Evanston.

5
★★★★★

I have nothing but great things to say about the people at The Autobarn in Evanston. I was referred by a friend of mine to change my maintenance from Jennings VW to The Autobarn in Evanston, since I live equidistant from both dealerships. The quality of work and the service definitely exceeded my expectations. They replaced a bulb for FREE and my car was returned to me super clean. My interactions with staff has been wonderful (go see Richard Kirkpatrick-seriously, I'm demanding you!). I feel like they care about me as a customer, not just a sale. I work in a retail environment where customer service is considered the most important thing, so I seek out great customer service, and am rather unforgiving for bad service. They offer something called DriveSure, which is a fantastic maintenance program, which pays for itself in the long run. I know eventually I will want to buy a new VW, and when I do, I will purchase it from the Autobarn in Evanston.

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I am so pissed that I traded in my 2010 Camry to this place that didn't deserve my business or my car.
I traded my old car in for a 2007 BMW 525i which I'm starting to believe is a lemon in my eyes. They gave me 12,000.00 for my trade in and financed me through a company called Ludlow which is another 1 star review.
Before closing the deal I was promised that the cracked windshield and the brakes would be fixed. When I took the car for the repairs they then refused to fix both and only fixed the brakes. I didn't have any problems out of the car until one day it just stopped. I had it towed there for 3 days they finally called me and informed me the car first needed a battery in order to do the diagnostic. My father took the battery to them. In the mean time I asked for a loaner vehicle, they informed they didn't have any. I called an checked on the status of my car and asked if they would give me the common courtesy and follow up with me instead of me calling them just to have a peace of mind, that didn't happen. They finally informed me the car needed a new starter, luckily it went through my warranty. They began the work on the car, on about the 2 1/2 week mark. I called and let the know I really needed a loaner car, I had used all of my vacation days and my HR office patient was running low. They informed me that I could rent a car but it was at my own cost. finally they called me a couple of days later and informed me that my car would be done later on in the day or the next day. I received a call from my job that day informing me that if I didn't show up to work the next day I wouldn't have a job. I called the autobarn literally in tears begging for a loaner car. I the asked about the coupon online they were offering to anyone who auto repairs over 250.00 they would rent you a car complimentary for 1 day. The manager then went online. I couldn't believe that was never offered to me. Unfortunately I didn't have a credit card to rent a car. My car was not ready that evening and I lost my job it took a year to find. I picked my car up ecstatic to have back, but by the time I got home I was concerned. My car was jumping, making noises, and not driving the same. 3 days later I drove south. I was a light at a busy intersection and got a malfunction notice on the information screen in my car, meantime my steering wheel gave out. MY CAR STOPPED....AGAIN!! I had my car towed to the BMW dealer and immediately called Auto Barn. The manager was defensive, rude, and argumentative. Once again I asked for a loaner....guess what..NO LOANER CARS. Even though this was the day they said loaners should be available. But in the managers defense they don't have to give loaners out. HUH...I am so angry at myself for going to this place. They do not try and help all they can do is tell you what they cant do and how much it will cost.

1
★☆☆☆☆

I am so pissed that I traded in my 2010 Camry to this place that didn't deserve my business or my car.
I traded my old car in for a 2007 BMW 525i which I'm starting to believe is a lemon in my eyes. They gave me 12,000.00 for my trade in and financed me through a company called Ludlow which is another 1 star review.
Before closing the deal I was promised that the cracked windshield and the brakes would be fixed. When I took the car for the repairs they then refused to fix both and only fixed the brakes. I didn't have any problems out of the car until one day it just stopped. I had it towed there for 3 days they finally called me and informed me the car first needed a battery in order to do the diagnostic. My father took the battery to them. In the mean time I asked for a loaner vehicle, they informed they didn't have any. I called an checked on the status of my car and asked if they would give me the common courtesy and follow up with me instead of me calling them just to have a peace of mind, that didn't happen. They finally informed me the car needed a new starter, luckily it went through my warranty. They began the work on the car, on about the 2 1/2 week mark. I called and let the know I really needed a loaner car, I had used all of my vacation days and my HR office patient was running low. They informed me that I could rent a car but it was at my own cost. finally they called me a couple of days later and informed me that my car would be done later on in the day or the next day. I received a call from my job that day informing me that if I didn't show up to work the next day I wouldn't have a job. I called the autobarn literally in tears begging for a loaner car. I the asked about the coupon online they were offering to anyone who auto repairs over 250.00 they would rent you a car complimentary for 1 day. The manager then went online. I couldn't believe that was never offered to me. Unfortunately I didn't have a credit card to rent a car. My car was not ready that evening and I lost my job it took a year to find. I picked my car up ecstatic to have back, but by the time I got home I was concerned. My car was jumping, making noises, and not driving the same. 3 days later I drove south. I was a light at a busy intersection and got a malfunction notice on the information screen in my car, meantime my steering wheel gave out. MY CAR STOPPED....AGAIN!! I had my car towed to the BMW dealer and immediately called Auto Barn. The manager was defensive, rude, and argumentative. Once again I asked for a loaner....guess what..NO LOANER CARS. Even though this was the day they said loaners should be available. But in the managers defense they don't have to give loaners out. HUH...I am so angry at myself for going to this place. They do not try and help all they can do is tell you what they cant do and how much it will cost.

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Business Response:

I would like to take the time to apologize for the negative experience you have had in the past year with your BMW. I know that this has been frustrating for you and that you have been working closely with Bill Waring regarding your concerns and the repairs. Bill has been working very hard to ensure that resolution is sought so you can enjoy your vehicle. The car is currently at a BMW dealership and we will work with them to ensure that the repairs are getting completed. If you ever have any questions or comments, you can always contact Bill or I directly and we will do whatever we can to help. Thank you, Richard Kirkpatrick General Manager (847) 425-7711
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I originally went to Autobarn Evanston because I am a Brit and was worried about walking into a car dealership as a woman to negotiate. Denis Tomsa and all the staff I met were wonderful, I didn't buy right away and he did not hassle me at all. I went back when he found my ideal car. It was the best experience ever. I will recommend Denis to anyone and everyone. I now have a wonderful Volkswagen Tiguan, love it!!!

5
★★★★★

I originally went to Autobarn Evanston because I am a Brit and was worried about walking into a car dealership as a woman to negotiate. Denis Tomsa and all the staff I met were wonderful, I didn't buy right away and he did not hassle me at all. I went back when he found my ideal car. It was the best experience ever. I will recommend Denis to anyone and everyone. I now have a wonderful Volkswagen Tiguan, love it!!!

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We recently visited The Autobarn of Evanston on a whim. We were on our way to see a movie, had some time to kill, and decided to stop in. We had a 2010 Touareg and wanted to see the 2012. We were greeted immediately after entering. Shawn showed us the 2012's on the lot. While we looked at the 2012's they appraised our car. We fell in love with one of the 2012's. To make a long story short, within 2 hours we had negotiated a terrific deal on a 2012. Shawn gave us a more than fair deal for our car and an unbelievably low price on the 2012. The finance manager made the deal essentially an even trade. Shawn was super friendly, low pressure and answered all of our questions without hesitation. If you visit the Autobarn of Evanston, be sure to ask for Shawn.

5
★★★★★

We recently visited The Autobarn of Evanston on a whim. We were on our way to see a movie, had some time to kill, and decided to stop in. We had a 2010 Touareg and wanted to see the 2012. We were greeted immediately after entering. Shawn showed us the 2012's on the lot. While we looked at the 2012's they appraised our car. We fell in love with one of the 2012's. To make a long story short, within 2 hours we had negotiated a terrific deal on a 2012. Shawn gave us a more than fair deal for our car and an unbelievably low price on the 2012. The finance manager made the deal essentially an even trade. Shawn was super friendly, low pressure and answered all of our questions without hesitation. If you visit the Autobarn of Evanston, be sure to ask for Shawn.

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Need to lease or buy a car? Denis Tomsa is you the guy you should ask for. He knows what he??s doing he gets straight to the point. He addresses the matter professionally no doubts about it. You will leave from there happy I guarantee it. I went in to look for a lease I got the car in a couple hours. Exactly how I wanted it perfect price perfect deal. I highly recommend him if you want an honest and good sales guy.

5
★★★★★

Need to lease or buy a car? Denis Tomsa is you the guy you should ask for. He knows what he??s doing he gets straight to the point. He addresses the matter professionally no doubts about it. You will leave from there happy I guarantee it. I went in to look for a lease I got the car in a couple hours. Exactly how I wanted it perfect price perfect deal. I highly recommend him if you want an honest and good sales guy.

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I knew I wanted to purchase a used Volkswagen Jetta but had never bought a car on my own and was feeling a little overwhelmed on how to get started. Little did I know I had nothing to worry about! Denis Tomsa was super friendly, knowledgeable and quick in helping me find the car I wanted within my price range. I was very pleased with the overall process and the Autobarn??s customer service. A couple days and even weeks after my purchase Denis called to follow up and make sure I was still happy with my car, which I was happy to report I am! I would highly recommend this dealership AND Denis to anyone looking to purchase and new or used car.

5
★★★★★

I knew I wanted to purchase a used Volkswagen Jetta but had never bought a car on my own and was feeling a little overwhelmed on how to get started. Little did I know I had nothing to worry about! Denis Tomsa was super friendly, knowledgeable and quick in helping me find the car I wanted within my price range. I was very pleased with the overall process and the Autobarn??s customer service. A couple days and even weeks after my purchase Denis called to follow up and make sure I was still happy with my car, which I was happy to report I am! I would highly recommend this dealership AND Denis to anyone looking to purchase and new or used car.

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Denis is by far one of the most knowledgeable salesman I have ever met. I just got a brand new car from him, and I plan on purchasing all my future vehicles from Denis. It was a quick and painless experience. Denis's knowledge on all volkswagen cars has blown me away. Not only did Denis get me the price I wanted for the monthly payment I desire he went above and beyond to this purchase as smooth as possible. I was never pressured into buying now or any surprise fees. Volkswagen of Evanston is the place to buy a car; hands down! There is no reason to look anywhere else. Just ask for Denis and you will be taken care of, I can guarantee it!!

5
★★★★★

Denis is by far one of the most knowledgeable salesman I have ever met. I just got a brand new car from him, and I plan on purchasing all my future vehicles from Denis. It was a quick and painless experience. Denis's knowledge on all volkswagen cars has blown me away. Not only did Denis get me the price I wanted for the monthly payment I desire he went above and beyond to this purchase as smooth as possible. I was never pressured into buying now or any surprise fees. Volkswagen of Evanston is the place to buy a car; hands down! There is no reason to look anywhere else. Just ask for Denis and you will be taken care of, I can guarantee it!!

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This place has some of the worst service and smarmiest, slithery sales staff that I've ever experienced with a car dealership. Their repair service is unqualified and quite frankly not to be trusted. Please do yourself a favor and take your business elsewhere and if you've purchased a car from the Autobarn do not have it serviced at their shop, find an independent mechanic instead.

0
★☆☆☆☆

This place has some of the worst service and smarmiest, slithery sales staff that I've ever experienced with a car dealership. Their repair service is unqualified and quite frankly not to be trusted. Please do yourself a favor and take your business elsewhere and if you've purchased a car from the Autobarn do not have it serviced at their shop, find an independent mechanic instead.

Message from The Autobarn Volkswagen of Evanston

At The Autobarn Volkswagen of Evanston, drivers in the market for an excellent new Volkswagen vehicle will find just what they've been searching for on our lot. We offer an expansive selection of all your favorite models, from the stalwart Jetta to the iconic Beetle and family-friendly Tiguan. We also are home to a variety of used VW vehicles that are perfect for budget-conscious buyers, including a certified pre-owned inventory that gives you the ultimate variety. Plus, no matter which vehicle you choose, our Volkswagen financing team will be there to help make sure you take it home for a monthly payment that you can afford.

More about The Autobarn Volkswagen of Evanston

New, Used, Pre-Owned, Certified Pre-Owned & Manufacturer Certified Vehicles. Service Center, Factory Authorized Service Center, Master Certified Technicians, Parts & Accessories, Detailing, Rental Cars.

 

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