Z Frank Kia

★★★★☆
Sales hours Monday - Friday 9:00am - 9:00pm Saturday 9:00 - 5:00 Service & Parts Monday - Friday 7:00am - 6:00pm Saturday 8:00 - 4:00

About Z Frank Kia

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Automotive
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I am a first time customer at Z Frank. I had been going to Mizera Chevrolet and prior to that Lynch Chevrolet because it is closer to my house. The last time I needed service I called Mizera only to find out that they were no longer in business. I went to Z Frank and now I understand why Mizera is no longer in business. Z Frank rocks, the way I was treated was so much better than any experience I had at Mizera or Lynch. I am now a loyal Z Frank customer.

2
★★★★★

I am a first time customer at Z Frank. I had been going to Mizera Chevrolet and prior to that Lynch Chevrolet because it is closer to my house. The last time I needed service I called Mizera only to find out that they were no longer in business. I went to Z Frank and now I understand why Mizera is no longer in business. Z Frank rocks, the way I was treated was so much better than any experience I had at Mizera or Lynch. I am now a loyal Z Frank customer.

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I am a first time customer at Z Frank. I had been going to Mizera Chevrolet and prior to that Lynch Chevrolet because it is closer to my house. The last time I needed service I called Mizera only to find out that they were no longer in business. I went to Z Frank and now I understand why Mizera is no longer in business. Z Frank rocks, the way I was treated was so much better than any experience I had at Mizera or Lynch. I am now a loyal Z Frank customer.

5
★★★★★

I am a first time customer at Z Frank. I had been going to Mizera Chevrolet and prior to that Lynch Chevrolet because it is closer to my house. The last time I needed service I called Mizera only to find out that they were no longer in business. I went to Z Frank and now I understand why Mizera is no longer in business. Z Frank rocks, the way I was treated was so much better than any experience I had at Mizera or Lynch. I am now a loyal Z Frank customer.

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I've bought and serviced 4 vehicles from Z Frank and will continue to do business there....I recently brought in my SUV because the power window switch didn't work and the window was down and of course it was raining! Before I finished my coffee,the mechanic handed me the dime that slipped through the gear shift space on the center console and lodged under the power window switch.Z Frank treats me fairly and professionally whenever I've purchased a vehicle and follows that up with the kind of Service I expect....that's what's important to me.

5
★★★★★

I've bought and serviced 4 vehicles from Z Frank and will continue to do business there....I recently brought in my SUV because the power window switch didn't work and the window was down and of course it was raining! Before I finished my coffee,the mechanic handed me the dime that slipped through the gear shift space on the center console and lodged under the power window switch.Z Frank treats me fairly and professionally whenever I've purchased a vehicle and follows that up with the kind of Service I expect....that's what's important to me.

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.

I have purchased two vehicles from Z Frank and the service has been superb. I have gone to other dealers (that shall not be named) and I have had nothing but headaches. Since I purchased my vehicles, I have received nothing but the best customer service. Z Frank is a dealership that really knows their stuff. I always get phone calls to see if I am happy with my vehicles and service reminders. I see all of these reviews and I see that people are always complaining, it is their right, but I know that when I dealt with Z Frank, the managers were awesome, and especially service, my hats off to Mike Collins for being a really great guy and always helping me out with all my service needs. Z Frank will earn my business many more times!

5
★★★★★

I have purchased two vehicles from Z Frank and the service has been superb. I have gone to other dealers (that shall not be named) and I have had nothing but headaches. Since I purchased my vehicles, I have received nothing but the best customer service. Z Frank is a dealership that really knows their stuff. I always get phone calls to see if I am happy with my vehicles and service reminders. I see all of these reviews and I see that people are always complaining, it is their right, but I know that when I dealt with Z Frank, the managers were awesome, and especially service, my hats off to Mike Collins for being a really great guy and always helping me out with all my service needs. Z Frank will earn my business many more times!

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12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical dealership; Once they get your money THEY WANT NOTHING TO DO WITH YOU!! I worte a letter to the GM describing my problems and issues at the dealership during my 2 month service and he has yet to contact me. Mind you, I handed him the leader personally. Go to another dealership for the purhcase of your KIA or Chevy vehicle." THE ONLY WAY TO IMPROVE THIS DEALERSHIP IS TO CLOSE DOWN AND LET ANOTHER DEALER TAKE OVER!

2/08... My car had to go back in the shop for the engine light again (5th time) and coolant leak. So, I took it back to Z Franks since they say that service satisfaction is their 1# priority and THEY proved me WRONG again. When I picked my car up on 2/2/8 the service manager Collins said that I the CUSTOMER should not have gone out of the chain of command when complaining about my previous visits. He stated that I should have brought any service complaints to HIM, NOT the GM. He even had the audacity to tell me; after buying the car from them, that there are no contractual obligations that I the customer bring my car back to their dealership. So, as of 2/2/8, Z Frank will no longer recieve a dime from me, but I will CONTINUE to write reviews about THIS VERY UNPROFESSIONAL dealership until I no longer have my 2007 Kia Rondo in position. THANKS A LOT service manager Collins for ENCOURAGING all my future reviews about Z Frank....

Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust THEM AT ALL!!

Pros: THEY ARE THE ONLY KIA DEALER IN CHICAGO

Cons: THEY HAVE NOT IDEA HOW TO TREAT RETURN CUSTOMERS

Recommended: No

0
★☆☆☆☆

12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical dealership; Once they get your money THEY WANT NOTHING TO DO WITH YOU!! I worte a letter to the GM describing my problems and issues at the dealership during my 2 month service and he has yet to contact me. Mind you, I handed him the leader personally. Go to another dealership for the purhcase of your KIA or Chevy vehicle." THE ONLY WAY TO IMPROVE THIS DEALERSHIP IS TO CLOSE DOWN AND LET ANOTHER DEALER TAKE OVER!

2/08... My car had to go back in the shop for the engine light again (5th time) and coolant leak. So, I took it back to Z Franks since they say that service satisfaction is their 1# priority and THEY proved me WRONG again. When I picked my car up on 2/2/8 the service manager Collins said that I the CUSTOMER should not have gone out of the chain of command when complaining about my previous visits. He stated that I should have brought any service complaints to HIM, NOT the GM. He even had the audacity to tell me; after buying the car from them, that there are no contractual obligations that I the customer bring my car back to their dealership. So, as of 2/2/8, Z Frank will no longer recieve a dime from me, but I will CONTINUE to write reviews about THIS VERY UNPROFESSIONAL dealership until I no longer have my 2007 Kia Rondo in position. THANKS A LOT service manager Collins for ENCOURAGING all my future reviews about Z Frank....

Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust THEM AT ALL!!

Pros: THEY ARE THE ONLY KIA DEALER IN CHICAGO

Cons: THEY HAVE NOT IDEA HOW TO TREAT RETURN CUSTOMERS

Recommended: No

Pros: ONLY KIA DEALER IN CHICAGO

Cons: DO NOT KNOW HOW TO TREAT RETURN CUSTOMERS

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The smiles are all mine. I have used the service at Z Frank on and for the past 15 years and have bought 3 cars from them over that same time period. I use a local shop from time to time and the last time I went there they told me I needed to have a coolant leak repaired for the tune of $1,100.00 dollasrs. Since this was a large repair I went back to my normal guy at Z Frank. It turned out that even though my car was out of warranty (a 2004 Malibu) that they were able to get me some sort of specail adjustment due to the fact that almost all of my regular maintenance has been performed at Z Frank. The best part is they brought this up to me, I didn't have to ask. So my $1,1000.00 repair cost me only $400.00 dollars. They are the best

5
★★★★★

The smiles are all mine. I have used the service at Z Frank on and for the past 15 years and have bought 3 cars from them over that same time period. I use a local shop from time to time and the last time I went there they told me I needed to have a coolant leak repaired for the tune of $1,100.00 dollasrs. Since this was a large repair I went back to my normal guy at Z Frank. It turned out that even though my car was out of warranty (a 2004 Malibu) that they were able to get me some sort of specail adjustment due to the fact that almost all of my regular maintenance has been performed at Z Frank. The best part is they brought this up to me, I didn't have to ask. So my $1,1000.00 repair cost me only $400.00 dollars. They are the best

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I have been going to Z Frank for over 20 years. Not all of them at this location but for the last 10 years or so at this location. I bought my first car at the location they had in Highland Park. I had such good service from one of their employee's (Mike A) that after the location closed I followed him to the location they had in Des Plaines. Now for the last 10 years or so he has been at this location. through all the years I have known him he has been outstanding in the service he has provided. Always going the extra mile. I will never buy or service my car anywhere but Z Frank.Suzie.

5
★★★★★

I have been going to Z Frank for over 20 years. Not all of them at this location but for the last 10 years or so at this location. I bought my first car at the location they had in Highland Park. I had such good service from one of their employee's (Mike A) that after the location closed I followed him to the location they had in Des Plaines. Now for the last 10 years or so he has been at this location. through all the years I have known him he has been outstanding in the service he has provided. Always going the extra mile. I will never buy or service my car anywhere but Z Frank.Suzie.

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1 out of 1 people found this review helpful.

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Being a female I have been very nervous and very unhappy with the way I have been treated by the past dealers I have visited. I use to own a Lexus and traded it in for an Uplander due to an expanding family. From the time I purchased this the people at Z Frank have treated me so well that I would never dream of going any where else. They even have a Spanish speaking female to take care of you in the service department. Every visit I made to this dealer from the time I started looking on the internet to the times I have been in for service I have been treated better than I have at any dealer I have ever delt with. They get my vote.

5
★★★★★

Being a female I have been very nervous and very unhappy with the way I have been treated by the past dealers I have visited. I use to own a Lexus and traded it in for an Uplander due to an expanding family. From the time I purchased this the people at Z Frank have treated me so well that I would never dream of going any where else. They even have a Spanish speaking female to take care of you in the service department. Every visit I made to this dealer from the time I started looking on the internet to the times I have been in for service I have been treated better than I have at any dealer I have ever delt with. They get my vote.

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1 out of 1 people found this review helpful.

.

I work in the city and live in the burbs, this dealer goes out of their way to make getting service on my vehicle easy. They even give me a limo ride to the trian station. My parents bought their vehicles from Z Frank and I have been buying vehicle from them for over ten years. They are tops in my book and I would and do tell everyone I know that this is place to go to if you have car problems or if you need a new vehicle.

5
★★★★★

I work in the city and live in the burbs, this dealer goes out of their way to make getting service on my vehicle easy. They even give me a limo ride to the trian station. My parents bought their vehicles from Z Frank and I have been buying vehicle from them for over ten years. They are tops in my book and I would and do tell everyone I know that this is place to go to if you have car problems or if you need a new vehicle.

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2 out of 2 people found this review helpful.

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I live downtown and have service a several of the so called GM dealers in the area and have been avoiding this dealer because of the reviews listed here. This last weekend my truck broke down and I had no choice but to have it towed to the closest dealer. I have to tell you the Z Frank I went to could not be the same place the other people wrote about. My truck died out on Saturday around 8:30am, I called roadside they picked up me and my truck and had me at Z Frank around 10:00am. I explained that I was very late for a family function and expected to get the normal answer of we will get to as soon as we can. To my surprise The person who took care of me (Tim) was great he said I understand your situation let me see if I can get it in to someone right away. Ten minutes later my truck is in the shop being looked at. Turns out the alternator went bad, they had it replaced and on was on my way by 11:30am. Best experience I have ever had and I would tell you with out reservation; if you need service the place to go is Z Frank and the guy to see is Tim.

5
★★★★★

I live downtown and have service a several of the so called GM dealers in the area and have been avoiding this dealer because of the reviews listed here. This last weekend my truck broke down and I had no choice but to have it towed to the closest dealer. I have to tell you the Z Frank I went to could not be the same place the other people wrote about. My truck died out on Saturday around 8:30am, I called roadside they picked up me and my truck and had me at Z Frank around 10:00am. I explained that I was very late for a family function and expected to get the normal answer of we will get to as soon as we can. To my surprise The person who took care of me (Tim) was great he said I understand your situation let me see if I can get it in to someone right away. Ten minutes later my truck is in the shop being looked at. Turns out the alternator went bad, they had it replaced and on was on my way by 11:30am. Best experience I have ever had and I would tell you with out reservation; if you need service the place to go is Z Frank and the guy to see is Tim.

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3 out of 3 people found this review helpful.

.

Horrible experience, with both Sales staff and mechanics.

Cars are to expensive to waste your money at Z Frank.

Sales staff: Horrible: order my car; they didn't call me until a week after it arrived - said they wanted to have everything in order for when I picked it up. Then when I did pick it up, they hadn't finished their paper work and still had to send it to get gas. And the power window I ordered were post-assemble line installed.

Mechanics: Took the car in for a recall, used the power windows minutes before dropping it off. Tried using power windows minutes after picking it up and they wouldn't work. They wouldn't fix it. Z Frank was going to charge me just to look at the window; and if they didn't feel they had caused the problem A Frank would charge more to fix the problem.

0
★☆☆☆☆

Horrible experience, with both Sales staff and mechanics.

Cars are to expensive to waste your money at Z Frank.

Sales staff: Horrible: order my car; they didn't call me until a week after it arrived - said they wanted to have everything in order for when I picked it up. Then when I did pick it up, they hadn't finished their paper work and still had to send it to get gas. And the power window I ordered were post-assemble line installed.

Mechanics: Took the car in for a recall, used the power windows minutes before dropping it off. Tried using power windows minutes after picking it up and they wouldn't work. They wouldn't fix it. Z Frank was going to charge me just to look at the window; and if they didn't feel they had caused the problem A Frank would charge more to fix the problem.

Pros: Location

Cons: Everything else

Message from Z Frank Kia

Family owned and operated for over 70 years. We are the dealer you can trust.

More about Z Frank Kia

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