Hot Wok Village

★★★☆☆

About Hot Wok Village

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2570 Hassell Rd Hoffman Estates, IL

2.6364 11
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Food is great!!!! Place is nice, especially lov e the fishtank. They get a little overwhelmed at times but I personally think it is the best halal chinese around

4
★★★★☆

Food is great!!!! Place is nice, especially lov e the fishtank. They get a little overwhelmed at times but I personally think it is the best halal chinese around

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The food was nice, hot n spicy! But the customer service is really bad. First off, they are understaffed, there was only one waitress on duty. I ordered my drink along w/ my dinner entrees, and it didn't come until after i was done eating my dinner (and that happened after i had to remind them about it)!! Employees don't know how to behave with customers. The menus mention that 15% gratuity fee will be added to party of 4 or more (which of course includes the tip), yet the waitress had to ruin our evening by confronting us with the whole "us not giving her a tip" issue and making us feel cheap or something! I always tip, actually i have a problem of tipping over!, but they already included that in my bill so i saw no point of tipping extra after already having such a bad experience. And when asked for the manager to talk to, there was none on duty. That was my first and last time there! I wouldn't want to go to a place where I'm made feel like a criminal for something it's the resturant's fault!

0
★☆☆☆☆

The food was nice, hot n spicy! But the customer service is really bad. First off, they are understaffed, there was only one waitress on duty. I ordered my drink along w/ my dinner entrees, and it didn't come until after i was done eating my dinner (and that happened after i had to remind them about it)!! Employees don't know how to behave with customers. The menus mention that 15% gratuity fee will be added to party of 4 or more (which of course includes the tip), yet the waitress had to ruin our evening by confronting us with the whole "us not giving her a tip" issue and making us feel cheap or something! I always tip, actually i have a problem of tipping over!, but they already included that in my bill so i saw no point of tipping extra after already having such a bad experience. And when asked for the manager to talk to, there was none on duty. That was my first and last time there! I wouldn't want to go to a place where I'm made feel like a criminal for something it's the resturant's fault!

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My wife is a big fan of Chinese, which led us to visit this place on Saturday 11th March 2008 at about 9 PM. I was highly recommended by my friend (Indian friend obviously) for this place. So the expectations were high. After reading experience of ppl with the timings, I did call them up to confirm that they were open.
The experience with staff was good. From guiding to a table to taking orders, they were very courteous & friendly (would rate that much above the normal courteousness one can expect in Indian restaurants here in US)
Disaster stuck when food arrived. We had ordered Veg Fried Rice, American Choupsey, & Chilli Chicken with gravy. The rice was too hard, probably the cheap variant which was not at all fresh. Choupesy was undoubtedly the worst I ever had, and the chilli chicken was almost floating in not so pleasant looking oil bath. 
I am a big fan of Chinese, both the American as well as the Indian variant. When they claim that this place is owned by an Indian born and raised Chinese who was a chef in China Garden, I don't doubt it even for a moment, after all he definitely has done a tasteful interior & has done his best in training the people and creating a good ambience. But they surely don't publicize about their cooks. The choupesy can be compared to something made in very Gujarati mix Italian style, with almost raw tomato puree with lot of sugar & probably a lot of butter (ghee) in it. Makes you wonder if the cook in fact is a Gujju...(I am myself a gujurati so no disrespect meant there, just that people & I would rather have Chinese styled Chinese rather than gujju style Chinese). I would rate this place above average in ambience, staff courteousness & service. It has the potential to be a good joint if they seriously get some better cooks and fresh food.
The best experience at this place ? my Corona beer (after all it was bottled :))

1
★★☆☆☆

My wife is a big fan of Chinese, which led us to visit this place on Saturday 11th March 2008 at about 9 PM. I was highly recommended by my friend (Indian friend obviously) for this place. So the expectations were high. After reading experience of ppl with the timings, I did call them up to confirm that they were open.
The experience with staff was good. From guiding to a table to taking orders, they were very courteous & friendly (would rate that much above the normal courteousness one can expect in Indian restaurants here in US)
Disaster stuck when food arrived. We had ordered Veg Fried Rice, American Choupsey, & Chilli Chicken with gravy. The rice was too hard, probably the cheap variant which was not at all fresh. Choupesy was undoubtedly the worst I ever had, and the chilli chicken was almost floating in not so pleasant looking oil bath. 
I am a big fan of Chinese, both the American as well as the Indian variant. When they claim that this place is owned by an Indian born and raised Chinese who was a chef in China Garden, I don't doubt it even for a moment, after all he definitely has done a tasteful interior & has done his best in training the people and creating a good ambience. But they surely don't publicize about their cooks. The choupesy can be compared to something made in very Gujarati mix Italian style, with almost raw tomato puree with lot of sugar & probably a lot of butter (ghee) in it. Makes you wonder if the cook in fact is a Gujju...(I am myself a gujurati so no disrespect meant there, just that people & I would rather have Chinese styled Chinese rather than gujju style Chinese). I would rate this place above average in ambience, staff courteousness & service. It has the potential to be a good joint if they seriously get some better cooks and fresh food.
The best experience at this place ? my Corona beer (after all it was bottled :))

Pros: Better service

Cons: Food, food & food

.

Horrible customer service , Food was Cold , they claim that its halal but have no proof for it . The Front reception service was bad and they acted like they did not need any business . Food took a long time to come and was not as good .

1
★☆☆☆☆

Horrible customer service , Food was Cold , they claim that its halal but have no proof for it . The Front reception service was bad and they acted like they did not need any business . Food took a long time to come and was not as good .

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This restaurant serves a specialized cuisine - "Indian Chinese" food. That is, Chinese food of the variety you would find in India and suited to the tastes of people who are from there. The owner is supposed to be Chinese and raised in India though I've never seen him. Hot Wok has found a niche that serves itself well, for the place is usually pretty busy. Of course, being a niche restaurant, it is also obvious that it has a very narrow appeal. In the many times I've dined there, I think I've only seen one non-Indian person in the dining room, ever. I like the food, but my wife really likes it. Perhaps that's because she was raised in India and I was not. If you are non-Indian, don't let my observation dissuade you from giving this place a try. If you're in the mood for something adventuresome and want a change of pace, give this place a shot at least once. If you don't like it, dinner won't be too hard on the wallet. The Haka noodles are quite good, and can be very spicy hot unless you tell them to moderate the taste. The fish dishes aren't bad either. Atmosphere is comfortable and resembles a Polynesian or Pacific Island village. Whenever I've been there, the service has ranged from mildly helpful to indifferent, but never rude. The only thing I don't care for at Hot Wok is the mandatory 15% gratuity they tack on...the service would probably be better yet if the servers had an incentive to work for.

2
★★★★☆

This restaurant serves a specialized cuisine - "Indian Chinese" food. That is, Chinese food of the variety you would find in India and suited to the tastes of people who are from there. The owner is supposed to be Chinese and raised in India though I've never seen him. Hot Wok has found a niche that serves itself well, for the place is usually pretty busy. Of course, being a niche restaurant, it is also obvious that it has a very narrow appeal. In the many times I've dined there, I think I've only seen one non-Indian person in the dining room, ever. I like the food, but my wife really likes it. Perhaps that's because she was raised in India and I was not. If you are non-Indian, don't let my observation dissuade you from giving this place a try. If you're in the mood for something adventuresome and want a change of pace, give this place a shot at least once. If you don't like it, dinner won't be too hard on the wallet. The Haka noodles are quite good, and can be very spicy hot unless you tell them to moderate the taste. The fish dishes aren't bad either. Atmosphere is comfortable and resembles a Polynesian or Pacific Island village. Whenever I've been there, the service has ranged from mildly helpful to indifferent, but never rude. The only thing I don't care for at Hot Wok is the mandatory 15% gratuity they tack on...the service would probably be better yet if the servers had an incentive to work for.

Pros: Unique food, Haka noodles, ambiance

Cons: Automatic gratuity added on

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We had to drive like 1 hr from downtown to reach the place. They mention it as being open till 11pm on fridays. We reached at 10:47 pm and though there were a few people still eating / sitting inside, the staff simply refused to take us in.

Also, the manner in which they spoke to us was pretty bad. The front desk reception is pretty uncooperative and unfriendly. (I hope the owner is reading this...).They simply wanted to go home early.Though, some of the waiters are fine. A couple of months earlier, in a similar situation, the staff had been pretty helpful. But, now the people have changed.

The food was actually pretty good. But of late, the chili contents in some dishes has been very inconsistent. One of my friends had a dish which had unhumanly levels of chili within it (which he had ordered only mild spicy). Also, the level of free oil hanging around in their dishes is pretty becoming high. Nevertheless, I think I will still go to hot wok again, because i am a huge fan of "indian chinese" food. Too bad though, there is no choice for that nearby. If you are just looking to have a good time, I would recommend other options.

1
★★☆☆☆

We had to drive like 1 hr from downtown to reach the place. They mention it as being open till 11pm on fridays. We reached at 10:47 pm and though there were a few people still eating / sitting inside, the staff simply refused to take us in.

Also, the manner in which they spoke to us was pretty bad. The front desk reception is pretty uncooperative and unfriendly. (I hope the owner is reading this...).They simply wanted to go home early.Though, some of the waiters are fine. A couple of months earlier, in a similar situation, the staff had been pretty helpful. But, now the people have changed.

The food was actually pretty good. But of late, the chili contents in some dishes has been very inconsistent. One of my friends had a dish which had unhumanly levels of chili within it (which he had ordered only mild spicy). Also, the level of free oil hanging around in their dishes is pretty becoming high. Nevertheless, I think I will still go to hot wok again, because i am a huge fan of "indian chinese" food. Too bad though, there is no choice for that nearby. If you are just looking to have a good time, I would recommend other options.

Pros: only restaurant I know which serves "indian chinese" food

Cons: Bad service, Uncooperative staff

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The rush here is not just because of the place or great customer service but because of great indo-chinese food they make. These kinds of food are not available anywhere in Illinois.

PROS: Great customer service, Great food, Great place.
CONS: Long waiting time.

4
★★★★☆

The rush here is not just because of the place or great customer service but because of great indo-chinese food they make. These kinds of food are not available anywhere in Illinois.

PROS: Great customer service, Great food, Great place.
CONS: Long waiting time.

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Hot Wok is a really nice, clean restaurant. The food is good and the atmosphere is really nice. I especially love the fact that they have Coconut Water all year round.
The prices are really expensive though and a dinner for 2 can end up being like 30-35 bucks.
Their Chicken Pakoda is to die for. I don't think that I remember being there anytime and not ordering the Chicken Pakoda.

PROS: Good Food
CONS: Expensive

4
★★★★☆

Hot Wok is a really nice, clean restaurant. The food is good and the atmosphere is really nice. I especially love the fact that they have Coconut Water all year round.
The prices are really expensive though and a dinner for 2 can end up being like 30-35 bucks.
Their Chicken Pakoda is to die for. I don't think that I remember being there anytime and not ordering the Chicken Pakoda.

PROS: Good Food
CONS: Expensive

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The food is good, but the staff (including the manager) don't know how to treat customers.

Service is horrible.

0
★☆☆☆☆

The food is good, but the staff (including the manager) don't know how to treat customers.

Service is horrible.

Pros: Good Food

Cons: Poor customer service, Rude Staff

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We went to this place,driving for close to an hour from Chicago.Had to wait for 1 hour for a table.Once we were inside waited for close to 20 minutes before the waitress came to us to take out order.Once the appetisers came,I had to ask for the plates(can you believe that?),then after the food came after an eternity we realised we did not have forks.

I asked a waiter for a fork,who gave me a condescending smile and walked away after placing a fork on the table.When I complained to the hostess,she suggested on a day they were less busy for better service.I shook my head in disbelief and walked away...Totally horrible!!!

0
★☆☆☆☆

We went to this place,driving for close to an hour from Chicago.Had to wait for 1 hour for a table.Once we were inside waited for close to 20 minutes before the waitress came to us to take out order.Once the appetisers came,I had to ask for the plates(can you believe that?),then after the food came after an eternity we realised we did not have forks.

I asked a waiter for a fork,who gave me a condescending smile and walked away after placing a fork on the table.When I complained to the hostess,she suggested on a day they were less busy for better service.I shook my head in disbelief and walked away...Totally horrible!!!

Pros: Bad service, Long wait, Bad ambience

Cons: Decent food, Good fusion concept

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This restaurant offers Indian- Chinese Cuisine. It is different than typical Chinese food in that the dishes are a bit more spicy. There are also some fusion dishes.

I would recommend the chicken pakora, mongolian beef and the coconut juice (in the shell!)

They also have a party room that accommodates about 100 people.

5
★★★★★

This restaurant offers Indian- Chinese Cuisine. It is different than typical Chinese food in that the dishes are a bit more spicy. There are also some fusion dishes.

I would recommend the chicken pakora, mongolian beef and the coconut juice (in the shell!)

They also have a party room that accommodates about 100 people.

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