Steak 'N Shake

★★☆☆☆
  • 201 S Larkin Ave

    Joliet, IL 60436

    Map & Directions
  • 815-725-9401

Food

Food
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I wish it were possible to give know stars because by giving the service I received one star would imply that I actually received service to complain about. I visited the Steak 'n SHake on Larkin in Joliet, IL last month and the service was terrible, my order wrong, and plain and simple just a bad experience, but I did receive food. I went there again tonight and sat in the dining room for 15 minutes and not one person came to see If we wanted to order, wanted to have drinks or anything. I was there with my very hungry 2 yr old grandson, who kept repeating "eat eat" I couldn't get a soul to take my order. We got up to leave unoticed. I came back to the restaurant to let the manager know that once again it was not a good experience. I give up on this restaurant. It is a pitiful excuse for a restaurant, it is not customer friendly and doesn't deserve to carry the name Steak 'N Shake!

1
★☆☆☆☆

I wish it were possible to give know stars because by giving the service I received one star would imply that I actually received service to complain about. I visited the Steak 'n SHake on Larkin in Joliet, IL last month and the service was terrible, my order wrong, and plain and simple just a bad experience, but I did receive food. I went there again tonight and sat in the dining room for 15 minutes and not one person came to see If we wanted to order, wanted to have drinks or anything. I was there with my very hungry 2 yr old grandson, who kept repeating "eat eat" I couldn't get a soul to take my order. We got up to leave unoticed. I came back to the restaurant to let the manager know that once again it was not a good experience. I give up on this restaurant. It is a pitiful excuse for a restaurant, it is not customer friendly and doesn't deserve to carry the name Steak 'N Shake!

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I've ordered too many chili 5-ways to count, but everytime I order I never know what to expect. The worst time was when I ordered the chili to go and the takeout container was practically empty. I went to a different location and ordered the same item, and they filled it all the way. For the same price and same food, I'm ordering my chilis at a different location now.

2
★★☆☆☆

I've ordered too many chili 5-ways to count, but everytime I order I never know what to expect. The worst time was when I ordered the chili to go and the takeout container was practically empty. I went to a different location and ordered the same item, and they filled it all the way. For the same price and same food, I'm ordering my chilis at a different location now.

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Editorial from

In Short
Entering the clean, bright interior is like stepping into an "Archie" comic book. Hurrying across white- and black-checkered floors, staff in crisp white shirts and paper hats take orders, polish chrome and shuffle…

 

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