Best Buy

★★☆☆☆
Expert Service, Unbeatable Price.
  • 26 Plaza Dr, Marketplace Shopping

    Fairview Heights, IL 62208

    Map & Directions
  • 877-211-9810

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Audio Express

10900 Lincoln Trl B Fairview Heights, IL

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Lasting Impressions Floral Shp

10450 Lincoln Trl Fairview Heights, IL

2.0 6
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I had a terrible experience at this location involving the manager named Chrissy. \r\n\r\nShe refused to help me and acted as though I was not right there in front of her. She made me feel subhuman and a lot of my time was wasted because of her. \r\n\r\nI ended up driving to the location in Edwardsville to receive assistance. I strongly suggest you do the same.\r\n\r\nThe Fairview Heights Best Buy a disappointment.\r\n

0
★☆☆☆☆

I had a terrible experience at this location involving the manager named Chrissy. \r\n\r\nShe refused to help me and acted as though I was not right there in front of her. She made me feel subhuman and a lot of my time was wasted because of her. \r\n\r\nI ended up driving to the location in Edwardsville to receive assistance. I strongly suggest you do the same.\r\n\r\nThe Fairview Heights Best Buy a disappointment.\r\n

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Wow, Geek Squad is the biggest joke on the planet. Turned in my laptop on August 20, they had to send it away to get repaired and get parts that I can buy in the store. Everytime I called to check up on it they had my incorrect phone number. It had been over a month when I got a hold of the Geeks and they told me that it would be probably two more weeks. I called today (9/27) and they told me that the laptop was at the store and had been for a week...before the last time i had called! Turns out they can't update customer info while they are working on a product so they never got my correct phone number. Apparently they had been calling the number I had corrected 5 times trying to get a hold of me. I had gotten email updates for the first two weeks and then nothing when it was repaired. The Geek Squad sucks.

5
★★★★★

Wow, Geek Squad is the biggest joke on the planet. Turned in my laptop on August 20, they had to send it away to get repaired and get parts that I can buy in the store. Everytime I called to check up on it they had my incorrect phone number. It had been over a month when I got a hold of the Geeks and they told me that it would be probably two more weeks. I called today (9/27) and they told me that the laptop was at the store and had been for a week...before the last time i had called! Turns out they can't update customer info while they are working on a product so they never got my correct phone number. Apparently they had been calling the number I had corrected 5 times trying to get a hold of me. I had gotten email updates for the first two weeks and then nothing when it was repaired. The Geek Squad sucks.

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.

I have been trying to get a hold of the customer service for over an hour now. I just keep getting "The person who called is not available". You'd think they would atleast answer and say "One moment please." How unprofessional.

1
★☆☆☆☆

I have been trying to get a hold of the customer service for over an hour now. I just keep getting "The person who called is not available". You'd think they would atleast answer and say "One moment please." How unprofessional.

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Purchased a laptop there in mid November. Paid extra for installation of spyware and antivirus program. Was told all I had to do was plug it in and turn it on when I got home. Spent the next week trying to get on the net, trying to maintain a connection. Took it back the following week for a refund. A "geek" had to check it first to make sure it wasn't a computer problem; she told me in a rather haughty manner, "Works like a dream for me", then proceded to try to sell me additional memory cards. I asked her why I wasn't informed upon purchase that the memory may be insufficient, and she replied, "I don't know, I'm not the one who sold it to you". I asked to speak to a manager.

The manager helped me to order a different laptop w/Windows XP instead of Vista (apparently, anyone who knows anything about computers knows this is an unstable operating system). This manager told me he didn't have that many problems w/Vista and that he wasn't aware of that many complaints. I heard a different story from the IT guys where I work, but they're not trying to sell me something faulty. This makes me wonder if Best Buy's "geeks" are dishonest, or more qualified to chew the heads off of small animals than work with computers. Either uninformed or dishonest, perhaps both.

At any rate, I was told 8 to 10 days on the delivery of the other laptop. On day 13, I called to check on its status. I was put on hold until I got a recording saying I had been disconnected. I called back, was told by A.J. that he was checking and that I had hung up while on hold. Tried to tell him that I did not hang up, he put me on hold again, same thing happened. I called back and said to just cancel the order, A.J. became argumentative, I said "Just cancel the damn order!", he informed me that cussing him would get me nowhere. Then, I was told they couldn't cancel the order I would have to call the main number, which I did. After 1 hour and 17 minutes on hold waiting to talk to a customer service agent (that give you a clue of their ineptitude?) I was told I had to cancel the order through the local store from which I purchased it. This is now day 16 of the fiasco and the issue remains unresolved.

Suggestion: Don't waste your time or money at this place.

1
★☆☆☆☆

Purchased a laptop there in mid November. Paid extra for installation of spyware and antivirus program. Was told all I had to do was plug it in and turn it on when I got home. Spent the next week trying to get on the net, trying to maintain a connection. Took it back the following week for a refund. A "geek" had to check it first to make sure it wasn't a computer problem; she told me in a rather haughty manner, "Works like a dream for me", then proceded to try to sell me additional memory cards. I asked her why I wasn't informed upon purchase that the memory may be insufficient, and she replied, "I don't know, I'm not the one who sold it to you". I asked to speak to a manager.

The manager helped me to order a different laptop w/Windows XP instead of Vista (apparently, anyone who knows anything about computers knows this is an unstable operating system). This manager told me he didn't have that many problems w/Vista and that he wasn't aware of that many complaints. I heard a different story from the IT guys where I work, but they're not trying to sell me something faulty. This makes me wonder if Best Buy's "geeks" are dishonest, or more qualified to chew the heads off of small animals than work with computers. Either uninformed or dishonest, perhaps both.

At any rate, I was told 8 to 10 days on the delivery of the other laptop. On day 13, I called to check on its status. I was put on hold until I got a recording saying I had been disconnected. I called back, was told by A.J. that he was checking and that I had hung up while on hold. Tried to tell him that I did not hang up, he put me on hold again, same thing happened. I called back and said to just cancel the order, A.J. became argumentative, I said "Just cancel the damn order!", he informed me that cussing him would get me nowhere. Then, I was told they couldn't cancel the order I would have to call the main number, which I did. After 1 hour and 17 minutes on hold waiting to talk to a customer service agent (that give you a clue of their ineptitude?) I was told I had to cancel the order through the local store from which I purchased it. This is now day 16 of the fiasco and the issue remains unresolved.

Suggestion: Don't waste your time or money at this place.

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Was barely approached by staff, and the one that did approach me was of little help. Went home to order more items online than deal with the staff here. Was looking towards an HDTV purchase, but will get online or elsewhere.

3
★★★☆☆

Was barely approached by staff, and the one that did approach me was of little help. Went home to order more items online than deal with the staff here. Was looking towards an HDTV purchase, but will get online or elsewhere.

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.

We had a miserable experience and were waiting for our TV to be finally loaded in the car almost an hour after we had paid for it when we saw the rude, disrespectful staff DROP a huge big screen TV off the back of someone's truck. They all laughed about it, and the customer certainly didn't find it amusing in the least considering they had just paid over $1000 for a TV that might be shattered inside.

1
★☆☆☆☆

We had a miserable experience and were waiting for our TV to be finally loaded in the car almost an hour after we had paid for it when we saw the rude, disrespectful staff DROP a huge big screen TV off the back of someone's truck. They all laughed about it, and the customer certainly didn't find it amusing in the least considering they had just paid over $1000 for a TV that might be shattered inside.

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In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal…

 

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