Hertz Rent A Car

★☆☆☆☆
  • 117 Ashland Ave A

    Fairview Heights, IL 62208

    Map & Directions
  • 618-234-4205

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Automotive

Automotive
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Completely unprofessional. Do NOT recommend. I had work previously done to my car at Walter's Auto Body. They did an acceptable job of repairing the damage, but the job was incomplete and took much longer then they had agreed. This should have been a warning to me. Along with many others in this area, I was struck with hail damage. I took my car to them the beginning of May as a returning customer (who had also sent business to them). They told me I'd be in the last week of May. That was lie #1. When I returned the last week of May they had lost my paperwork. We did another inspection and I was officially scheduled for June 18th. That was lie #2. On June 18th they told me they were too busy and that I could come back on July 16th. I asked them what was going to happen on July 16th? They told me that ""we will work on your car"", to which I replied ""you told me that about June 18th, how can I trust you?"" No response. The work I had done was satisfactory but incomplete. They punctured one of my tires with a screw and had to use a plug on it. They also failed to fix a front blinker and driving light. Shortly after the ""repair"" the other front blinker went out. And now they have lied to me twice about scheduling. Do NOT recommend them.

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★☆☆☆☆

Completely unprofessional. Do NOT recommend. I had work previously done to my car at Walter's Auto Body. They did an acceptable job of repairing the damage, but the job was incomplete and took much longer then they had agreed. This should have been a warning to me. Along with many others in this area, I was struck with hail damage. I took my car to them the beginning of May as a returning customer (who had also sent business to them). They told me I'd be in the last week of May. That was lie #1. When I returned the last week of May they had lost my paperwork. We did another inspection and I was officially scheduled for June 18th. That was lie #2. On June 18th they told me they were too busy and that I could come back on July 16th. I asked them what was going to happen on July 16th? They told me that ""we will work on your car"", to which I replied ""you told me that about June 18th, how can I trust you?"" No response. The work I had done was satisfactory but incomplete. They punctured one of my tires with a screw and had to use a plug on it. They also failed to fix a front blinker and driving light. Shortly after the ""repair"" the other front blinker went out. And now they have lied to me twice about scheduling. Do NOT recommend them.

 

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