Castle Buick GMC

★★★★☆
  • 7400 W Cermak Rd

    North Riverside, IL 60546

    Map & Directions
  • 708-443-4012

About Castle Buick GMC

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Buick
  • Buick
  • Buick
  • Buick
  • Buick
  • GMC
  • GMC
  • GMC
  • GMC
  • GMC
  • GMC
  • Oil Changes
  • Car Financing
  • Auto Leasing
  • Auto Parts & Accessories
  • Automotive Repair
  • Auto Body Paint & Repair
Hours
M-F 9am-9pm, Sa 9am-7pm, Su Closed (Please call for the Service Dept. hours)
Emails
  • salesbpg@castleguy.com
Products
  • New Vehicles
  • Used Vehicles
  • Automotive Parts
  • Automotive Accessories
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • Financing
  • MasterCard
  • Check
Brands
  • Buick
  • GMC
Services
  • New Car Sales
  • Used Car Sales
  • Oil Change Services
  • Vehicle Maintenance
  • Automotive Repair

Automotive

Automotive
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New Cars

New Cars

    3.5556 9
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    Write a Review
    .

    Castle Buick GMC has the best service in the area hands down. They care more about their customers than any place I have ever shopped. I would Highly Recommend this place!

    3
    ★★★★★

    Castle Buick GMC has the best service in the area hands down. They care more about their customers than any place I have ever shopped. I would Highly Recommend this place!

    .

    Love this place! They gave me the lowest price on my new Acadia of any dealer and they give me free oil changes for life!! Cant beat them for their friendly service staff either! Way to go

    3
    ★★★★★

    Love this place! They gave me the lowest price on my new Acadia of any dealer and they give me free oil changes for life!! Cant beat them for their friendly service staff either! Way to go

    .

    I had been searching for a specific 2008 Impala w/ spoiler, sunroof, and low miles. I live in Springfield, Mo., and wasn't having any luck locally. After searching within a 500 mile radius, I found the perfect car, plus leather interior. The only down fall it was 500 miles away. However, after doing some research I realized even after the traveling expense, I was still saving money purchasing the vehicle. I emailed the company and they were very quick in responding back with every question I had. They provided every detail and I felt comfotable enough to make the trip. When I arrived at the airport the also made special arrangements on picking me up...Once I got to the dealership everyone was very nice and helpful making me feel at home. I have had my Impala about a month now and love it...I am extremely happy and look forward to doing more business with this company...Thank you Che for all your assistance it was greatly appreciated!!!

    2
    ★★★★★

    I had been searching for a specific 2008 Impala w/ spoiler, sunroof, and low miles. I live in Springfield, Mo., and wasn't having any luck locally. After searching within a 500 mile radius, I found the perfect car, plus leather interior. The only down fall it was 500 miles away. However, after doing some research I realized even after the traveling expense, I was still saving money purchasing the vehicle. I emailed the company and they were very quick in responding back with every question I had. They provided every detail and I felt comfotable enough to make the trip. When I arrived at the airport the also made special arrangements on picking me up...Once I got to the dealership everyone was very nice and helpful making me feel at home. I have had my Impala about a month now and love it...I am extremely happy and look forward to doing more business with this company...Thank you Che for all your assistance it was greatly appreciated!!!

    .

    We were looking for a 2 year old, low mileage, CTS or STS Cadillac. We searched the internet looking at dealerships and private sales. We hopped on the Harley to go look at one a Sunday evening. We got to Castle in North Riverside and found a black, low mileage CTS that was worth the 80 mile drive. On Wednesday we called and went back to look at in depth and found it prepped for us in show room clean condition. \r
    \r
    Our salesmen, was David Eisen. He is a calm, polite, low pressure guy

    2
    ★★★★★

    We were looking for a 2 year old, low mileage, CTS or STS Cadillac. We searched the internet looking at dealerships and private sales. We hopped on the Harley to go look at one a Sunday evening. We got to Castle in North Riverside and found a black, low mileage CTS that was worth the 80 mile drive. On Wednesday we called and went back to look at in depth and found it prepped for us in show room clean condition. \r
    \r
    Our salesmen, was David Eisen. He is a calm, polite, low pressure guy

    .

    I bought a used Mazda 5 from them about a month ago. I felt I was getting a good car at a reasonable price. When I test drove it there was some shaking in the steering and there was a bit of a mess in the back storage compartment. They said that they would resolve this. I also asked if the recall had been taken care of on the vehicle and they stated that it had. When they gave me the car to take home the mess was not cleaned up, they said that they couldn't get it clean, and they said that the steering issue was resolved. On my hour drive home I realized that the steering was still shaking. I figured that I could take care of the mess.

    Over the next few days I saw that the engine was leaking oil and since the steering was still an issue I thought it would be best to take it back to Castle to take a look at the steering again and have the oil issue checked out. After I made the hour drive to the dealer I explained to the service department my issues and even the mess in the storage console in the back. They said that they would take care of everything and I would be all set. After I waited for over six hours I got my car back with them telling me that it was done. They said that they replaced a cover for an oil filter and re balances the tires and I should be good. On my hour drive home the car was still shaking, the mess was not cleaned and over the next couple of days the cardboard box I put under the car had a fresh pool of oil.

    I took the car to a Mazda Dealer and they told me what was wrong with my car. The cover of the oil filter had a crack in it, my front rims were bent so I needed new front wheels, the transmission fluid was filthy and the ignition system needed to be cleaned. I had the oil filter cover taken care of at Mazda and they did a great job but everything else I had done at Sears and they did a great job. Mazda also informed me that the recall was not taken care of for this vehicle so I had them take care of that also. I called Castle and explained to them that they did nothing and their response was what do I want them to do about it. I had no answer because I wasn't going to take it to the service department again because my confidence in their honor was shot and it was obvious that they did not care about the time and money I was going to have to put into the car.

    So after I spent over $1400 to get the car to a level that I felt comfortable letting my wife drive the car is wonderful. I think it would probably have cost the dealer less than $800 to fix the issues and they could have charged a couple of thousand more for the car and shown that they take pride in their dealership and the way they take care of their customers.

    I do not recommend them and I would have the car inspected by another dealer before I bought from them. Thank you.

    0
    ★☆☆☆☆

    I bought a used Mazda 5 from them about a month ago. I felt I was getting a good car at a reasonable price. When I test drove it there was some shaking in the steering and there was a bit of a mess in the back storage compartment. They said that they would resolve this. I also asked if the recall had been taken care of on the vehicle and they stated that it had. When they gave me the car to take home the mess was not cleaned up, they said that they couldn't get it clean, and they said that the steering issue was resolved. On my hour drive home I realized that the steering was still shaking. I figured that I could take care of the mess.

    Over the next few days I saw that the engine was leaking oil and since the steering was still an issue I thought it would be best to take it back to Castle to take a look at the steering again and have the oil issue checked out. After I made the hour drive to the dealer I explained to the service department my issues and even the mess in the storage console in the back. They said that they would take care of everything and I would be all set. After I waited for over six hours I got my car back with them telling me that it was done. They said that they replaced a cover for an oil filter and re balances the tires and I should be good. On my hour drive home the car was still shaking, the mess was not cleaned and over the next couple of days the cardboard box I put under the car had a fresh pool of oil.

    I took the car to a Mazda Dealer and they told me what was wrong with my car. The cover of the oil filter had a crack in it, my front rims were bent so I needed new front wheels, the transmission fluid was filthy and the ignition system needed to be cleaned. I had the oil filter cover taken care of at Mazda and they did a great job but everything else I had done at Sears and they did a great job. Mazda also informed me that the recall was not taken care of for this vehicle so I had them take care of that also. I called Castle and explained to them that they did nothing and their response was what do I want them to do about it. I had no answer because I wasn't going to take it to the service department again because my confidence in their honor was shot and it was obvious that they did not care about the time and money I was going to have to put into the car.

    So after I spent over $1400 to get the car to a level that I felt comfortable letting my wife drive the car is wonderful. I think it would probably have cost the dealer less than $800 to fix the issues and they could have charged a couple of thousand more for the car and shown that they take pride in their dealership and the way they take care of their customers.

    I do not recommend them and I would have the car inspected by another dealer before I bought from them. Thank you.

    .

    I purchased a car from Patrick for my 16 year old son. After 2 days the windshield wiper motor quit on our way\r
    up north in a rain storm. I checked fuses and tried to diagnose the problem myself but had no luck. I called Patrick to inform him of the problem and find out what steps had to be taken to fix the problem. Because of an \r
    experience that we had with a previous car that was purchased from a private party we asked Patrick if we could get the car inspected, he replied that we had 72 hrs. to get it inspected and return it if there were any problems. So I wanted to make sure that I contacted Patrick to tell him about the problem within my time frame. Patrick and his manager then informed me that unless it was a saftey issue there was nothing they were going to do. I explained that not being able to see when it rains was a saftey problem, then the manger named Corey told that it is not a problem if it's not RAINING, now after wondering how this person could \r
    become a manger after that reponse made me aware that the lack of their professionalism was going to make this a hopeless cause.\r
    BUYER BEWARE!!!!!!!!!!!!!!

    0
    ★☆☆☆☆

    I purchased a car from Patrick for my 16 year old son. After 2 days the windshield wiper motor quit on our way\r
    up north in a rain storm. I checked fuses and tried to diagnose the problem myself but had no luck. I called Patrick to inform him of the problem and find out what steps had to be taken to fix the problem. Because of an \r
    experience that we had with a previous car that was purchased from a private party we asked Patrick if we could get the car inspected, he replied that we had 72 hrs. to get it inspected and return it if there were any problems. So I wanted to make sure that I contacted Patrick to tell him about the problem within my time frame. Patrick and his manager then informed me that unless it was a saftey issue there was nothing they were going to do. I explained that not being able to see when it rains was a saftey problem, then the manger named Corey told that it is not a problem if it's not RAINING, now after wondering how this person could \r
    become a manger after that reponse made me aware that the lack of their professionalism was going to make this a hopeless cause.\r
    BUYER BEWARE!!!!!!!!!!!!!!

    Pros: good talkers

    Cons: Do not stand behind what they sell

    .

    My husband and I started shopping online for a very specific car (Impala LTZ) and spent approximately three days online looking. Two to three days contacting dealerships I had found and so many issues with all the ones I talked to. I happened to find the color and options I wanted with Castle and called to ask about the car. David Eisen was more than helpful and had everything approved and taken care of for us. I changed my mind when I found another car at Castle's sister dealership. David went to pick the other car up and have it ready when we arrived. We flew into to Midway from northeast Wyoming if that says anything about this dealership's staff and prices! David even picked us up from the airport! 1000 miles was worth it! Thank you David and Castle Buick and GMC!

    2
    ★★★★☆

    My husband and I started shopping online for a very specific car (Impala LTZ) and spent approximately three days online looking. Two to three days contacting dealerships I had found and so many issues with all the ones I talked to. I happened to find the color and options I wanted with Castle and called to ask about the car. David Eisen was more than helpful and had everything approved and taken care of for us. I changed my mind when I found another car at Castle's sister dealership. David went to pick the other car up and have it ready when we arrived. We flew into to Midway from northeast Wyoming if that says anything about this dealership's staff and prices! David even picked us up from the airport! 1000 miles was worth it! Thank you David and Castle Buick and GMC!

    Pros: Website to view, numerous car, prices are excellent

    Cons: It definitely takes longer than 45 minutes to drive away!

    .

    We bought a car on NYE from Patrick. He was super nice, honest and was not pushy.

    1
    ★★★☆☆

    We bought a car on NYE from Patrick. He was super nice, honest and was not pushy.

    .

    Unprofessional and would make sure to bring the car to a mechanic if you do purchase one from them. I would not recommend anyone to that dealership.

    0
    ★☆☆☆☆

    Unprofessional and would make sure to bring the car to a mechanic if you do purchase one from them. I would not recommend anyone to that dealership.

    Pros: cheap prices

    Cons: unreliable cars/staff

    Message from Castle Buick GMC

    Castle Buick GMC is a new and used car dealer in North Riverside, IL and serves the greater Chicago area. Stop by our dealership today!

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