Ken's Cleaners

★★★☆☆

About Ken's Cleaners

Hours
Mon - Sat, 7am - 6:30pm; Sun, closed

Personal Services

Personal Services
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3.0 2
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After many months of excellent service, I received a dress shirt back which had been torn while being cleaned. There were three tears on the front of the shirt, close to the buttons. I didn't realize it until I got home, so I took it back when I dropped off my next batch of laundry/dry cleaning. The woman at the counter said she would look in to the situation. When I returned to pick up my clothes, she said that the shirt was noticed to be torn after it was taken from the laundry machines. She then said that shirts sometimes get ripped while putting them on and taking them off, and that they would fix the problem. After two more visits, I finally received my shirt, which had been sewn up. Obviously, the stitches were highly visible on a dress shirt. Another worker repeated the line about the possibility of the shirt being torn during dressing or undressing.
I know for a fact that the shirt was not ripped when I took it in, and I have not been told why, if they noticed it was torn, why I was not told about the damage.
I will not patronize Ken's again, and I suggest you do not either, lest you be put through the expensive, time-consuming hassle I was.

1
★☆☆☆☆

After many months of excellent service, I received a dress shirt back which had been torn while being cleaned. There were three tears on the front of the shirt, close to the buttons. I didn't realize it until I got home, so I took it back when I dropped off my next batch of laundry/dry cleaning. The woman at the counter said she would look in to the situation. When I returned to pick up my clothes, she said that the shirt was noticed to be torn after it was taken from the laundry machines. She then said that shirts sometimes get ripped while putting them on and taking them off, and that they would fix the problem. After two more visits, I finally received my shirt, which had been sewn up. Obviously, the stitches were highly visible on a dress shirt. Another worker repeated the line about the possibility of the shirt being torn during dressing or undressing.
I know for a fact that the shirt was not ripped when I took it in, and I have not been told why, if they noticed it was torn, why I was not told about the damage.
I will not patronize Ken's again, and I suggest you do not either, lest you be put through the expensive, time-consuming hassle I was.

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Ken's Cleaners is an Evanston institution. They have been around for decades. They do their job well for a good price. Always terrific service and I have a soft spot for them since they were always nice enough to sign for my packages while living in the apartments above them. So take care of some good people and stop by with your dry cleaning business.

5
★★★★★

Ken's Cleaners is an Evanston institution. They have been around for decades. They do their job well for a good price. Always terrific service and I have a soft spot for them since they were always nice enough to sign for my packages while living in the apartments above them. So take care of some good people and stop by with your dry cleaning business.

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